Pharmacy Technician Roles and Responsibilities, Exams of Pharmacy

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Pharmacy Technician A Unit 1Exam

Questions and Answers.

Which task should be completed by a pharmacy technician? - Correct Answer dispensing medications to patients What are some good examples of a pharmacy technician supporting the pharmacist? Check all that apply. - Correct Answer taking messages for the pharmacist who is performing other duties assisting other pharmacy technicians in their duties as needed The Bureau of Labor Statistics has predicted that there will be a growing need for pharmacy technicians in the next ten years. Why is this? - Correct Answer increased demand for medications A client has a disagreement over billing with the pharmacy technician, and the two end up in an argument. The client files a complaint with the pharmacist about the way the situation was handled. Fortunately, the pharmacist is able to resolve the client's misunderstanding by listening objectively, and the client leaves satisfied. Afterward, which skills might the pharmacist suggest that the technician work on? Check all that apply - Correct Answer communication skills professionalism What skills might the pharmacy technician use to keep track of a bill that is paid for by both insurance and the patient? Check all that apply. - Correct Answer math skills organizational skills While picking up a prescription, a patient has some questions about the nasal spray the physician prescribed. What is an appropriate way for a pharmacy technician to respond? - Correct Answer "If you will excuse me for a moment, I will let the pharmacist answer your questions about this prescription." According to ONET, which pharmacy technician tasks require customer service skills? - Correct Answer establishing or maintaining patient profiles, including lists of medications taken by individual patients answering telephones and responding to questions or requests According to ONET, what are common core tasks performed by pharmacy technicians? Check all that apply - Correct Answer answering phones and responding to questions

establishing and maintaining patient profiles mixing pharmaceutical preparations receiving prescriptions and refilling requests According to ONET, what are common supplemental tasks performed pharmacy technicians? Check all that apply. - Correct Answer monitoring robotic dispensing machines pricing merchandise and marking items for sale processing medical insurance claims forms ONET lists a variety of tools and technology used by pharmacy technicians in the workplace, such as hot-air sterilizers and laboratory mills. What type of professional skills will help the pharmacy technician use these tools appropriately? - Correct Answer technical skills According to ONET, what are the two most common work contexts for pharmacy technicians? Check all that apply. - Correct Answer telephone contact with others According to ONET, what piece of knowledge is the most important for the pharmacy technician? - Correct Answer customer and personal service According to ONET, knowledge of reading comprehension is ______ more important than knowledge of fine arts. - Correct Answer more important According to ONET, knowledge of mechanical information is ______ than knowledge of complex problem solving. - Correct Answer less important According to ONET, what abilities are important for the pharmacy technician? Check all that apply. - Correct Answer oral comprehension speech recognition number facility information ordering A pharmacy technician fills a prescription for a new client. Since the client is new, the pharmacy technician sets up a patient profile on the computer. The technician politely asks the client for contact information and about any allergies, which are recorded into the computer. Which of the Knowledge areas listed by ONET is the pharmacy technician using in this scenario? - Correct Answer customer and personal service computers and electronics clerical According to O*NET, a pharmacy technician should be able to use computers to enter, access, or retrieve data, to adhere to safety procedures, and to use the metric

system. What Work Activities are being described? Check all that apply. - Correct Answer interacting with computers evaluating information to determine compliance with standards updating and using relevant knowledge Based on what you know about the work activities of the pharmacy technician, how are the activities of the pharmacist different from the technician's? - Correct Answer The pharmacist makes decisions, directs subordinates, and coordinates the work and activities of others more than the technician. What does a pharmacy technician demonstrate by becoming certified? Check all that apply. - Correct Answer basic skills and knowledge commitment to quality health care Certification demonstrates that a pharmacy technician - Correct Answer has the skills and knowledge to do the job. Why do people earn continuing education units (CEUs)? Check all that apply. - Correct Answer to continue learning new things in their field to get their certifications renewed Covered on Exam - Correct Answer calculations drug knowledge pharmacology laws and regulations Not covered on Exam - Correct Answer supervision skills diagnoses If a person claims to have a pharmacist's license, but really does not, this is an example of - Correct Answer medical fraud If a person practices medical fraud, it can lead to - Correct Answer medical malpractice The ______is a federal law that affects the regulation of pharmacy practice, by allowing states to establish their own laws. - Correct Answer 10th Amendment Based on the information provided, how would you apply for registration of the USMLE Step 3 Medication Exam? - Correct Answer contact the Federate of State Medical Boards Which of the following accurately describes pharmacy technician licensing in Colorado? - Correct Answer Colorado does not require a license for pharmacy technicians.

What are the requirements for pharmacy technician registration in Texas? - Correct Answer Technicians must be PTCB certified and registered with the state of Texas. What are the continuing education requirements for pharmacy technicians in Texas?

• Correct Answer Technicians can choose to maintain their PTCB certification or not, but in either case, they must take 20 CEUs per year. A person who took a job as a pharmacy technician in the state of Texas without being a certified pharmacy technician is committing - Correct Answer medical fraud If a person worked in Colorado without being certified, there would be ____ consequences - Correct Answer no Which of the states explored has the most requirements to work as a pharmacy technician? - Correct Answer Texas Why are the requirements for pharmacy technicians different in each state? - Correct Answer The 10th Amendment allows each state to develop its own Pharmacy Practice Act, which defines the role of the pharmacy technician. Where can someone find additional information about working as a pharmacy technician in a specific state? - Correct Answer that state's Board of Pharmacy How do the different pharmacy technician requirements in Colorado and Texas affect pharmacy technicians in those states? - Correct Answer In Texas, a certified pharmacy technician has demonstrated a basic understanding of pharmacy-related knowledge and skills; a pharmacy technician in Colorado has not. Almost all states require practicing pharmacists to be licensed and to register with the state, while the requirements for pharmacy technicians are not as strict or uniform. - Correct Answer A pharmacist has completed a higher level of education, and will take more responsibility on the job. Which of these examples demonstrate ethical behavior? Check all that apply. - Correct Answer helping someone cross a street admitting to a mistake staying on task at work Ethical principles are not the same as ___ - Correct Answer laws _____________ are guidelines for doing a job - Correct Answer Professional standards of care Which behaviors are consistent with the ethical principles for pharmacy technicians as set out in the Code of Ethics for Pharmacy Technicians? Check all that apply. - Correct Answer honesty

respect safety efficiency Why might a pharmacy have a mission statement? - Correct Answer A mission statement explains the pharmacy's purpose beyond financial success. A drug company recruits a pharmacy technician to work a second, part-time job on its sales force. Why would taking the job be a conflict of interest? - Correct Answer Working as a sales representative would create a conflict between the professional interests of the pharmacy and those of the drug company. beneficence - Correct Answer doing good justice - Correct Answer equal and fair service nonmaleficence - Correct Answer doing no harm fidelity - Correct Answer committing to a promise autonomy - Correct Answer the patient's right to choose What are the basic ethical principles? Check all that apply. - Correct Answer beneficence nonmaleficence justice fidelity autonomy People who behave in ways that reflect the positive values they care about are described as having _____ - Correct Answer Integrity Bioethics are specific to _____ - Correct Answer health care A ______ is part of professional standards of care - Correct Answer code of ethics Why is there a Code of Ethics for Pharmacy Technicians? Check all that apply. - Correct Answer to provide guidelines for the behavior of pharmacy technicians to list ethical principles specific to pharmacy technicians What are some reasons that ethical principles are important in the pharmacy? Check all that apply. - Correct Answer to protect the rights of patients to support the health of patients to help pharmacy technicians behave appropriately

In the sick technician case study, which ethical principle stops the technicians from checking their sick friend's records? - Correct Answer autonomy, because the technicians respect their friend's decision to not share the information The sick technician case study demonstrates which principles from the Code of Ethics for Pharmacy Technicians? Check all that apply. - Correct Answer respect confidentiality In the sick technician case study, what might be a more ethical way for the coworkers to get information about their sick friend? - Correct Answer They could call the technician to see how she is feeling. In the pharmacy tasks case study, if the technicians failed to perform their pharmacy management tasks and a patient couldn't get essential medication, which ethical principle would be violated? - Correct Answer nonmaleficence In the pharmacy tasks case study, why is the pharmacist upset with the technicians, even though no patients have been hurt? - Correct Answer The professionals at the pharmacy should strive to prevent harm coming to patients. In the pharmacy tasks case study, the technicians agree with the pharmacist that they may have been jeopardizing a patient's health, and commit to being more mindful in the future. Telling the truth by admitting to a mistake is an example of which ethical principle? - Correct Answer fidelity Which is an example of a conflict of interest? - Correct Answer A pharmacy technician works part time as a pharmaceutical company sales representative. What is the difference between a mission statement and a vision statement? - Correct Answer A mission statement explains the company's purpose, whereas a vision statement is a declaration about the future. To avoid creating conflict of interest, a new pharmacy technician doesn't want to be too friendly with any of the customers. A senior technician explains that being friendly and polite to customers is part of the pharmacy's code of ethics. Which ethical principle from the Code of Ethics for Pharmacy Technicians is demonstrated by being friendly and polite to customers? - Correct Answer respect Which behavior demonstrates responsibility? - Correct Answer promising to finish a task and following through with it etiquette - Correct Answer rules that define proper social behavior in a specific community

professionalism - Correct Answer a standard of personal conduct appropriate for the workplace Which is an example of nonverbal communication? - Correct Answer making eye contact How can a pharmacy technician demonstrate good organizational skills? - Correct Answer Prioritize a list of tasks to complete. What are some helpful strategies for time and task management? Check all that apply. - Correct Answer Prioritize tasks. Keep a clean workspace. Schedule the time to spend on each task and track progress. Stay focused and avoid distractions. A pharmacy technician always answers the phone clearly, with the same greeting, and a positive tone of voice. What professional behaviors does this demonstrate? - Correct Answer positive attitude good communication skills professional etiquette At a hospital pharmacy, the pharmacist notices that the pharmacy technician greets everyone by first name, and suggests that physicians prefer to be addressed by their titles and last names, as in Dr. Rathi or Dr. White. What is the best response from the pharmacy technician? - Correct Answer "I didn't realize that, but I will work on learning the doctors' last names." Who is a manager? - Correct Answer someone who directs people and uses resources to achieve a goal Which professional best demonstrates the quality of dependability? - Correct Answer a pharmacy technician who is never late for work Who is a leader? - Correct Answer someone who acts as a role model Which professional best demonstrates the quality of responsibility? - Correct Answer a pharmacist who stays late to get work done on time Which of these statements describe self-discipline? Check all that apply. - Correct Answer Self-discipline is necessary for productivity. Self-discipline is self-control. Self-discipline helps an employee stay focused. Which example demonstrates good organizational skills? - Correct Answer A pharmacy technician prioritizes tasks so he attends to the most urgent tasks first.

How does a pharmacy technician demonstrate teamwork? - Correct Answer by helping a coworker with refill requests Francisco is a pharmacy technician who is skilled at ______because he can tell how patients feel based on their body language. - Correct Answer nonverbal communication Sarah is a medical assistant who takes accurate notes about phone calls, so the pharmacist will be able to read the information later, using ______ - Correct Answer verbal communication A new technician has been late to work several times, and sometimes forgets to complete all of the daily tasks. Which professional trait should the technician try to develop? - Correct Answer dependability How can the pharmacy technician demonstrate professionalism in the pharmacy? Check all that apply. - Correct Answer working with the pharmacy team communicating well with patients being reliable and punctual showing focus and self-discipline How can an organizational system help a pharmacy technician? Check all that apply. - Correct Answer An organizational system keeps track of the pharmacy technician's many tasks and deadlines. An organizational system can keep the pharmacy technician's workspace organized. An organizational system can ensure the pharmacy technician interacts well with clients and coworkers. An organizational system can help manage the pharmacy technician's time and tasks effectively. How is leadership different from management? - Correct Answer Both are interpersonal skills, although leadership can be demonstrated by acting as a role model. The pharmacist is filling a prescription while a client waits, and the phone starts to ring. What should the pharmacy technician do? - Correct Answer Demonstrate teamwork by answering the phone for the pharmacist. Leadership and teamwork are both examples of _____ skills - Correct Answer Interpersonal _______is an example of dependability. - Correct Answer Punctuality

What is the best advice for a pharmacy technician asking about how to speak with people on the telephone? Check all that apply. - Correct Answer Answer the phone with a clear greeting. Avoid using technical language or jargon with patients. Speak slowly and clearly. Which professionals are using effective strategies for time and task management? Check all that apply. - Correct Answer an office manager who creates a to-do list a technician who keeps her workspace organized a front-desk worker who refuses to take a break with coworkers during time he scheduled for making phone calls to patients A physician gives a prescription to the pharmacist over the phone. The doctor is the ____ , and the pharmacist is the ________ - Correct Answer sender, receiver A pharmacy technician writes a note about a patient's medications to the pharmacist. The ________ is the sender, and the _____ is the reciever - Correct Answer pharmacy technician, pharmacist A pharmacist explains to a doctor that a prescription the physician wrote will not work for the patient. The doctor listens, summarizes what the pharmacist has said, and asks for a different suggestion. The pharmacist recommends a different drug that works for the patient. Which aspect of this interaction demonstrates active listening? - Correct Answer the doctor summarizing what was said, then asking a follow-up question A pharmacy technician is upset because of the amount of work left by workers on the previous shift, and voices this frustration and concern to the pharmacist. The pharmacist acknowledges the technician's worry. Relieved, the pharmacy technician starts working. What reason best explains why this is an example of effective communication? - Correct Answer The pharmacist acknowledged the technician's concern. How can a pharmacy technician communicate effectively with a client who does not hear well? Check all that apply. - Correct Answer offer written information speak clearly avoid jargon A patient is upset about the long wait for essential medication. What is the best way for the pharmacy technician to respond? - Correct Answer "I understand you are worried about the wait, which is why I am going to go take care of this." Which of these statements describe communication? - Correct Answer It is an exchange between a sender and a receiver.

It can be verbal or nonverbal. It is the transmission of a message. What is the term for the medium through which messages are relayed? - Correct Answer channel of communication In a pharmacy that serves a bilingual population, sometimes the technicians have a difficult time communicating with patients who do not speak English. What will help the pharmacy technicians communicate with their clients? - Correct Answer speaking slowly and clearly An experienced pharmacy technician is teaching a new pharmacy technician how to use the computer system. The new technician looks confused. How can the experienced pharmacy technician encourage effective communication?

• Correct Answer Ask what the technician is confused about. Which examples demonstrate nonverbal communication? Check all that apply. - Correct Answer nodding waving goodbye crying shrugging A pharmacy technician notices a patient frown when she explains that the patient's insurance is out of date. The pharmacy technician is the ________ , and the patient is the ___________ - Correct Answer receiver, sender A pharmacy technician writes a patient's drug allergies in the patient's profile for the pharmacist to view. The _____________ is the sender, and the __________ is the receiver - Correct Answer pharmacy tech, pharmacist Identify the behaviors that can lead to effective communication. Check all that apply.
• Correct Answer speaking slowly and clearly using easily understood language listening to the speaker What is the difference between verbal and nonverbal communication? - Correct Answer Verbal communication uses spoken or written language to express meaning, while nonverbal communication expresses meaning without a language. Which example indicates ineffective communication between a pharmacist and a technician? - Correct Answer The pharmacist talks very angrily to the pharmacy technician

One pharmacy technician is overwhelmed with a number of tasks, so a second pharmacy technician asks if there is any way to help. The first pharmacy technician responds sarcastically, "Oh, no. I have this completely under control," so the second technician does not help. Why was this communication ineffective? Check all that apply. - Correct Answer The message that the first technician needs help was not received.The message that the first technician needs help was not received. The first technician used sarcasm instead of a clear, unemotional statement. A pharmacy technician is working in a pharmacy that serves a large cultural population. The clientele is very respectful of medical professionals, so much so that they sometimes do not ask questions about their own health or treatment for fear of offending the doctors or pharmacists. How can the pharmacy technician best serve this group? - Correct Answer Provide as much information as possible, and monitor nonverbal cues for confusion. Several pharmacy technicians on different shifts may never see one another work at a pharmacy that is open twenty-four hours a day. They share resources and patients at the pharmacy. Why is communication important for these technicians? Check all that apply. - Correct Answer Good communication is essential for the healthcare team. Communication helps build good professional relationships. Poor communication can cause problems for patients. All the pharmacy staff needs to share patient information. At a large pharmacy that is open twenty-four hours a day, pharmacy technicians need to communicate with staff members they may not see regularly. What channels of communication might be used to help communication between all the pharmacy staff? Check all that apply. - Correct Answer written notices e-mail A patient comes to the pharmacy confused and upset because the instructions on a new prescription are hard to follow. What is the best response to the patient? - Correct Answer "It can be confusing to manage your changing prescriptions. May I see if the pharmacist can answer your questions?" A patient comes to the pharmacy with a companion. The companion helps the patient respond to the pharmacy technician's questions about any allergies and other medications. The patient looks at the pills when the prescription is filled, but stares at the new bottle in confusion. When asked, the patient doesn't have any questions for the pharmacist. Which behavior indicates to the pharmacy technician that the patient may be unclear about the prescription? - Correct Answer The patient stares at the new bottle in confusion.

Identify the best example of nonverbal communication. - Correct Answer waving, shrugging, and crossing arms over chest Which of these people is demonstrating teamwork? Check all that apply. - Correct Answer a sports team that uses the skills of different members of the team to win a physician who consults a specialist to better treat a patient's condition a pharmacy technician who looks for ways to improve the pharmacy's efficiency The pharmacist starts the day by calling a quick staff meeting to address daily priorities, to assign tasks, and to address any issues that remain from the previous day, thus acting as a _____ - Correct Answer leader By encouraging professional relationships and problem solving, this meeting helps the pharmacy staff operate efficiently, by supporting ___________ - Correct Answer positive collaboration group dynamics - Correct Answer the way a team gets along and works together collaboration - Correct Answer working together on a shared goal A pharmacy technician works hard with other staff to keep the pharmacy operating. The technician shares ideas to prevent problems, stays productive, and follows through with the solutions. Which behaviors or skills is the pharmacy technician demonstrating? Check all that apply. - Correct Answer effective communication contribution teamwork Two pharmacy technicians have been thinking about the best way to organize empty bottles and labels in the pharmacy. They _________ and come up with a solution - Correct Answer collaborate During the process, each technician listened to the other's ideas, demonstrating _______ for a coworker - Correct Answer respect critical thinking - Correct Answer reflective questioning and reasoning to understand a situation What benefits can come from building good working relationships? Check all that apply. - Correct Answer effective team creation communication promotion team learning enhancement How are pharmacy and hospital teams different? - Correct Answer Pharmacists oversee pharmacy teams, but other healthcare professionals guide hospital teams.

research team - Correct Answer follows testing protocols public health team - Correct Answer reports adverse effects hospital team - Correct Answer supports the care of patients What is a team? - Correct Answer a group of people who work together in a joint activity What are the components of critical thinking? Check all that apply. - Correct Answer questioning reasoning How can conflict resolution skills be used? Check all that apply. - Correct Answer to help avoid conflict to minimize disagreements to help groups arrive at compromises What does collaboration between teams look like? - Correct Answer A team works to meet its own goals, while aiding and assisting another team to meet the other team's goals. A new technician asks a more experienced pharmacy technician how to develop better teamwork skills. What might the experienced pharmacy technician suggest? Check all that apply. - Correct Answer Develop professional relationships. Practice effective communication. Treat coworkers with respect. Participate in team functions. When working with which team would a pharmacy technician be working directly with physicians? Check all that apply. - Correct Answer healthcare teams research teams hospital teams The Food and Drug Administration has teams of regulators and researchers to support - Correct Answer public health In the ______each department functions as a separate team with a physician acting as the leader. - Correct Answer hospital A team has scheduled update meetings, but many team members don't show up. The team leader tells them they need to work on _______ - Correct Answer participation A team is coming up with ideas to solve a problem, but one person is dismissive of everyone's ideas. This shows a lack of ________ - Correct Answer respect

________ can help team members understand their roles and responsibilities. - Correct Answer Delegation What does collaboration between healthcare professionals on a team allow the team members to do? - Correct Answer share their resources and knowledge Poor communication is the main source of __________ - Correct Answer medical errors The need for effective teamwork in healthcare systems has increased in recent decades because medical treatment has become more _______ - Correct Answer specialized What are advantages to teamwork in health care? Check all that apply. - Correct Answer providing opportunities for professionals to develop new skills reducing potential for errors providing more organization, and defining technicians' roles How can healthcare professionals maintain working relationships with one another? Check all that apply. - Correct Answer attending meetings attending professional conferences making contacts at patient care meetings During a busy afternoon at the pharmacy, a patient dropped off a prescription and waited to have it filled. When the prescription was filled, no one took responsibility for checking the prescription, and the dose was wrong. The patient had to wait until the prescription was refilled correctly. What could have improved the teamwork? Check all that apply. - Correct Answer having each team member be clear about his or her role and responsibilities establishing clear communication Some of the pharmacy staff has been assigned to develop a procedure for using new software. What might help this team get started? Check all that apply? - Correct Answer consulting with a specialist defining team member roles delegating tasks to team members How does specialization in health care impact teamwork? Check all that apply. - Correct Answer Patients may work with many specialists who need help facilitating patient care Specialization in medicine requires effective teamwork. The pharmacy may be the only place where all of a patient's prescriptions are seen. The pharmacist notices there has been an increase in errors filling a prescription for a new type of ointment, so the pharmacist holds a staff meeting. Which of these

behaviors indicates effective teamwork? Check all that apply. - Correct Answer All the pharmacy staff think critically about the cause of the problem. More experienced technicians suggest solutions to prevent confusion. One person is assigned to relabeling and moving the ointment. The pharmacist notices there has been an increase in errors filling a prescription for a new type of ointment, so the pharmacist holds a staff meeting. Which of these behaviors indicates ineffective teamwork? Check all that apply. - Correct Answer The staff members blame one another for the errors with the ointment. The staff members do not know who was responsible for doing what. The staff members were not guided by the team leader. Which scenarios might cause confidentiality issues to arise? Check all that apply. - Correct Answer a doctor talking to his or her friends about a patient at work a pharmacy technician speaking with a patient about the patient's medicine a pharmacist letting someone else put patient information into the pharmacy records What is the difference between confidentiality and privileged communication? - Correct Answer Confidentiality is the principle that a patient's information is private; privileged communication is the exchange of information between healthcare workers and patients. Read the scenario, and then answer the question. A patient tells a pharmacy technician that he is new to the area and enjoys living in this part of town. Then, the patient lets the pharmacy technician know that he needs to pick up his prescription to treat an inner ear infection. When the pharmacy technician hands the drugs to the patient, the patient asks what the total cost is. What part of this discussion is considered privileged communication? - Correct Answer having an ear infection Match the description to the HIPAA rule. The _______Rule requires policies, procedures, and practices for ensuring confidentiality. The ______ Rule prohibits healthcare workers from sharing personal health information. - Correct Answer Security, privacy Which of these behaviors and tools help the pharmacy comply with HIPAA? Check all that apply. - Correct Answer The pharmacy uses a shredder to destroy documents. All the pharmacy staff uses password-protected software. The pharmacist does not do any pharmacy work at home. The pharmacy software that keeps patient profiles can be locked. HIPAA defines a class of privileged information associated with each patient as _________________ - Correct Answer protected health information

_________ may give patient consent - Correct Answer Only the patient Legal penalties incurred from HIPAA are based on which indicators? Check all that apply. - Correct Answer severity of the scenario whether the breach was intentional or accidental Read the scenario, and then answer the question. A new pharmacy technician at a hospital-based pharmacy receives HIPAA training and begins her work in the pharmacy. On her second day on the job, the pharmacy technician accidentally releases PHI to someone over the phone. She did not have patient consent to do so. Based on this scenario, which penalty is most appropriate for the new pharmacy technician? - Correct Answer civil money penalties Talking about private patient matters in front of friends or relatives means a pharmacy technician is _______________ - Correct Answer not complying with HIPAA If a pharmacy technician emails medication information to a patient's school without the patient's permission so that the principal has a copy of it on record, the pharmacy technician is ________________ - Correct Answer not complying with HIPAA If a pharmacy technician keeps his work computer locked and does not share his password with others, the technician is - Correct Answer complying with HIPAA What type of information is considered privileged when communicating with patients and providers? Check all that apply. - Correct Answer health history medical diagnoses medication lists drug allergies In what types of situations is it legally appropriate to breach confidentiality? Check all that apply. - Correct Answer medical emergencies legal situations dangerous scenarios What are the major rules of HIPAA? Check all that apply. - Correct Answer Security Rule Privacy Rule The Health Insurance Portability and Accountability Act was created in _________ - Correct Answer 1996 HIPAA was created by __________ - Correct Answer congress

The purpose of implementing HIPAA was to ________________ - Correct Answer protect patient information What are the primary purposes of the HIPAA Privacy and Security Rules? Check all that apply. - Correct Answer to protect information from being shared against a patient's wishes to describe the processes and tools used to keep information confidential Why is healthcare confidentiality so important to patients? Check all that apply. - Correct Answer It builds trust with other healthcare workers. It protects them from embarrassment. It encourages them to ask important questions. What are some rights that patients have? Check all that apply. - Correct Answer the right to keep some information private the right to reveal personal information to particular persons the right to know who will be seeing their healthcare information How does a pharmacy get access to a patient's medical information? - Correct Answer The patient gives consent to allow specific people access. A hospital-based pharmacist talks to a doctor about why a patient was transferred to the doctor's unit. The doctor explains that the patient recently had a heart attack and now has heart failure. What types of privileged communication are being described? Check all that apply. - Correct Answer health history medical diagnosis Which scenario is an example of HIPAA compliance? - Correct Answer keeping personal health information paperwork turned facedown on the desk The two types of penalties for violating HIPAA are criminal and ______________ penalties - Correct Answer civil money Getting fined for neglecting to follow HIPAA when you do not know any better is an example of a ____________penalty. - Correct Answer civil money Getting fined a significant amount of money and going to jail for intentionally violating HIPAA is an example of a ___________ penalty - Correct Answer criminal What is the difference between privileged communication and Protected Health Information (PHI)? - Correct Answer Privileged communication is the process of sharing private information, and PHI is the private information tied to a patient's identity. A patient is very angry with his spouse, who has forced the patient to seek treatment for his medical condition. The patient storms out of the pharmacy after threatening to

harm someone. The pharmacist immediately phones the police and tells them what this patient has threatened to do. The police want to know whether the patient is taking any prescribed medications or has any medical conditions they should be aware of. The pharmacist gives them the information they need. What is this an example of? - Correct Answer dangerous situation What is the difference between the Privacy and Security HIPAA Rules? - Correct Answer The Privacy Rule prohibits the release of patient health information, while the Security Rule sets policies for ways to maintain confidentiality. A pharmacy technician has been caught selling the contact information of patients with diabetes to an online retailer. This is an ________ breach of HIPAA that is likely to have __________ penalties - Correct Answer intentional, criminal A pharmacy technician accidentally reveals a patient's allergies to someone who did not have patient consent. This is a breach of the HIPAA ____________ that is likley to have __________ penalties - Correct Answer Privacy rule, civil