PUBLIX DELI MANAGEMENT TEST QUESTIONS WITH CORRECT ANSWERS/ 100% GUARANTEED PASS/ RATED, Exams of Nursing

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PUBLIX DELI MANAGEMENT TEST QUESTIONS

WITH CORRECT ANSWERS/ 100%

GUARANTEED PASS/ RATED A+/ PROFESSOR

VERIFIED

How many days does a Meat & Cheese platter get? - ANSWER 2 days Which of the following gets 2 days? A.) Sub Selection Platter B.) Wrap Variety Platter C.) All American Platter - ANSWER C.) All American Platter How many days does a Publix Turkey Ringleader get? - ANSWER 1 day Where do you look for info on Cubanitos? - ANSWER Deli Platter Guide What two chemicals cant be combined? (Can/ will cause permanent lung damage) - ANSWER Block Whitener and Q San What chemical is kept separate from everything else? - ANSWER Block whitener When rotating in new stock, and to keep older stock in front, what method are you using? - ANSWER FIFO (First in, First out) Which of the following is NOT one of the steps of BEST? A.) Suggest two items to customer

B.) Take customer to the produce C.) Be aware of your surroundings D.) - ANSWER **Erm look this one up When dealing with a rude customer, what approach should you take? - ANSWER CALM What does CALM stand for? - ANSWER C- Stay Calm A- Apologize for the problem L- Listen with empathy M- Make it right How often do you clean the cutting gloves? - ANSWER Every 4 hours You should immediately clean the slicer after slicing what meats? - ANSWER A.) Salsalito B.) Pastrami C.) Roast beef Oil and vinegar at the sub station gets what FIFO appropriately labeled top? - ANSWER Green What color code does Grease Cutter Positive have? - ANSWER Yellow What portion size of corned beef does a Ruben sandwich get? - ANSWER 6 oz (approx .38lb) What is the shelf life for the Ruben sauerkraut mixture in the cooler? - ANSWER 3 days Which BH turkey is only one breast? - ANSWER Salsalito Which BH ham has the lowest sodium per serving? - ANSWER Black Forest Ham

What is the first thing sub shop does in the morning? - ANSWER Clean Turbochef By what time should you have completed slicing the Fresh Cheese of the Week? - ANSWER 10 AM What is the latest time for production of G&G items? - ANSWER 10 AM How often do you clean sub shop knives and utensils? - ANSWER Every 4 hours How often do you wipe down touch points in the deli? - ANSWER Every 4 hours What is the standard serving size for Publix sliced cheese? - ANSWER 2 oz In the kitchen breading station, how often should the water be changed? - ANSWER Every hour Danish blue cheese is made with milk from which animal? - ANSWER Cow How often do you sift the breading? - ANSWER After every 4 batches of chicken Which potato salad has russet potatoes, green and red peppers, onions, mustard, mayo, and eggs? - ANSWER Southern style Which of the following is NOT true for Public German Bologna? A.) No MSG B.) No gluten C.) processed pork and beef - ANSWER No Gluten What is the name of the tool used to organize the deli specialty cheese merchandise? - ANSWER Carlson rack

What is the minimum temperature needed in a washing sink? - ANSWER 100 How long for "first chill" from 140F to 70F - ANSWER 4 hours First step in cold-pack chilled rotisserie chicken after taking them out of the oven is ___________________. - ANSWER Immediately put in the cooler What on Oasis tells you that you've staffed enough? - ANSWER Accuracy Where do you store extra sub rolls when you have no other place to put them? - ANSWER Prepared Normandy rack How often do you sweep out the cooler floors? - ANSWER Every day Which of the following meats only gets 4 days? A.) Publix turkey B.) Publix ham Publix smoked turkey D.) Publix Spanish pork - ANSWER D.) Spanish Pork How many days does the Bowtie Pasta get? - ANSWER 2 days (day of production + 1 day) What type of packaging is used for the kit salads? (Non leafy salads) - ANSWER 16 oz clear plastic container (clamshell) Which of the following diseases is NOT spread by blood? A.) Hep A B.) Hep B C.) Hep C - ANSWER A.) Hep A

Which of the following is NOT at the safety spill station? A.) Gloves B.) Paper Towels C.) Spill Magic D.) Safety cone - ANSWER B.) Paper Towels What type of brush is used to scrub the floor? - ANSWER Deck brush How many days does a pair of heat-resistant kitchen gloves get before being replaced? - ANSWER 30 days How long do you sharpen the back side of slicers for? - ANSWER 2 seconds How long do you sharpen the front side of slicers? - ANSWER 30 seconds What color tag does Publix and Boars Head Ham get? - ANSWER Pink What color take does Publix and Boars Head beef get? - ANSWER Red What color tag does Publix and Boars Head Poultry get? - ANSWER Orange What color tag do Italian products and loaves get? - ANSWER Orange What color tag does Boars Head cheese get? - ANSWER Orange What color tag does misc. meats and cheeses get? - ANSWER Purple What color tag does specialty cheeses get? - ANSWER Black

What color tag do salads and misc. self service items get? - ANSWER Black What color tag do cooked prepared foods and ingredients get? - ANSWER White What color tag does sub vegetables and fresh products get? - ANSWER Green What color tag do snacks get? - ANSWER Pink What container do you use for cold pack chicken? - ANSWER 64 oz clear container What is the serving size n baked beans or cowboy beans? - ANSWER 1/3 cup What is required when taking an order for a customer? - ANSWER Customers name and phone number, the date and pick up time of order, and the date the order was taken After using shelf and counter cleaner what is the next step(s)? - ANSWER Wash, rinse, and sanitize What temperature should the Q-San be? - ANSWER 75F or lower How high can tea crates be stacked? - ANSWER 10 high on a pallet What is the shelf life of sub bread? - ANSWER 1 day How much should sub kits weigh? - ANSWER .38 - .40lbs What does TEAM stand for? - ANSWER Together Everyone Achieves More What are the 5 S's? - ANSWER 1. Sort - remove unproductive inventory and organize

2. Shine - clean work space

3. Set up - align visual cues and locations to maximize sales
4. Standardize
5. Sustain What are the 5 steps to great customer service? - ANSWER 1. Friendly Greeting
6. Discovery
7. Recommendation
8. Affirmation
9. Invitation What does FIFO stand for? - ANSWER First in, first out What does "JIT" stand for? - ANSWER Just in time What does "PPM" stand for? - ANSWER Parts per million What does "leveling" mean? - ANSWER To block products - move inventory forward so shelves appear more full, must be at least two rows What does the phrase "Make-and-Serve" refer to? - ANSWER Completion of preparation of a product JUST as the previous one runs out or as the customer is ready to receive the product. Ensures the highest quality product a customer can receive. What does "PASS" refer to? - ANSWER Fire extinguisher instructions: Pull Aim Squeeze Sweep What is the Publix mission statement? - ANSWER To be the premier quality food retailer in the world

How can Publix associates ensure the mission statement? - ANSWER Commit to be:

• passionately focused on customer value
• intolerant of waste
• dedicated to the dignity, value, and employment security of our associates
• devoted to the highest standards of stewardship for our stockholders
• involved as responsible citizens in our communities What is the 18- inch rule? - ANSWER Ensure all store fire sprinklers have sufficient space to operate effectively What is the serving size of retail salads? ( Egg, Ham, chicken, etc) - ANSWER 1/2 cup What temperature is required for fully cooked rotisserie chickens? - ANSWER 180F When breaking down the sub bar, what is the proper cleaning method? - ANSWER Wash with ultra deli dish detergent, rinse with water, sanitize with Q-San, air dry When was the "dream store" built? - ANSWER 1940 Which roast beef is required to take the packaging all the way off of? - ANSWER Boars Head Top Round Deluxe If something is broken and needs repair, who should you call? - ANSWER Facility services / Fornye Speed dial - 003 All products in the hot case must be maintained at what temperature? - ANSWER 140F minimum At what price do we sell platter trays? (Small, Med, and Large) - ANSWER $2.50, $3.50, $4.

What temperature should dish washing water be? - ANSWER 110F minimum What temperature should rinse water be at? - ANSWER 110F minimum What is the "Danger Zone"? - ANSWER The temperature range where bacteria levels grow exponentially What is the range for the "danger zone"? - ANSWER 40 - 140F How does Publix deli define quality? - ANSWER Fresh- minimum delay between field and food preparation Tasty- maintained by the use of comparartive food taste tests Healthy- based on the USDA guidelines How long do Boars Heads meats last after being sliced? - ANSWER 3 days How long do chicken tenders last in the hot case? - ANSWER 2 hours How long does fried chicken last in the hot case? - ANSWER 4 hours How long does mojo pork last in the hot case? - ANSWER 4 hours How long does popcorn chicken last in the hot case? - ANSWER 2 hours How long do green peppers and onions last after opening? - ANSWER 4 hours How long do fried sides last in the hot case? - ANSWER 2 hours How long do sides last in the hot case? - ANSWER 4 hours

What is the shelf life of a sub kit? - ANSWER 2 days (day of production + 1 day) How long until cold chicken reaches the "danger zone" when not refrigerated? - ANSWER 4 hours, but maintain the cold chain as quickly as possible How often do the slicers get cleaned? - ANSWER Every 4 hours How often does the breading water get changed in the kitchen? - ANSWER Every hour How often should you clean your touch points? - ANSWER Every 4 hours How often should you filter your fryer? And for how long? - ANSWER Every 4th fry, after every 4th cycle add 12 oz of powder, let filter for 4 minutes What do the colors on an order form represent? - ANSWER White- original Yellow- customer Pink- deli What 4 categories are on a customer ID sticker? - ANSWER 1. Order number

2. Name
3. Address
4. Phone number What approach should you use when confronting an angry customer? - ANSWER The "CALM" approach What does "CALM" stand for? - ANSWER C- stay Calm A- Apologize for the problem L- Listen with empathy M- Make it right

What are the Boars Head 5 steps to great customer service? - ANSWER 1. Greeting 2.Suggestive Sell 3.Slice, Show, Offer

4. Companion Sell
5. Gracious Close What are the day stickers called that we put on the bulk meat? - ANSWER 8 day stickers What are the eight main types of food allergens? - ANSWER 1. Peanuts
6. Tree nuts ( walnuts, pecans, almonds)
7. Milk
8. Eggs
9. Fish
10. Shellfish (shrimp, crayfish, lobster, crab)
11. Soy
12. Wheat Other common allergies are sesame seeds, sulfates, monosodium glutamate (MSG) What are the rules for food storage? - ANSWER Store organic product over all other products Store cooked product over raw product Beef over pork Pork over chicken What are the rules for storing chemicals? - ANSWER Chemicals should be stored away from food products and supplies. If you cant, always store the food products and supplies above the chemicals. What are the stickers we use for platters called? - ANSWER Customer ID stickers

What are you supposed to use to clean up a gasoline spill in case of an emergency? - ANSWER Cat litter What container does cold pack tenders go in? - ANSWER 24 oz microwaveable container What does MSDS stand for? And what is Publix's variant of it? - ANSWER Material Safety Data Sheet; SDS What does "PPE" stand for? - ANSWER Personal Protective Equipment What is one of the most important things as managers to do? - ANSWER Drive sales What is the 3-foot rule? - ANSWER The requirement to store products at least 3 feet from the building when stored outside and leave a 3 foot pathway What is the 4-inch rule? - ANSWER The requirement to keep 4 inches between items and the wall What is the 6-inch rule? - ANSWER The requirement that storage of products must be at least 6 inches off of the floor What is the acceptable range for Q-San? - ANSWER 150- 400 What is the difference between merchandise and an ingredient? - ANSWER Merchandise comes in ready to be sold, and ingredient is something that requires preparation before selling What cheese uses sheep's milk? - ANSWER Spanish manchego What is the proper order of dropping mix chicken? - ANSWER Thighs, breasts, legs, wings What is the serving side of baked potato salad? - ANSWER 2/3 cup What is the serving size on southern style, home style, and macaroni salads? - ANSWER 3/4 cup

What is the shelf life of grab and go products? - ANSWER 2 days What is the spiky piece that holds the meat against the blade on the slider called? - ANSWER Food pusher What is the first thing you do when opening the deli? - ANSWER Turn on the lights and check for special orders What turns Publix hickory smoked turkey pink? - ANSWER Sodium nitrate When making ham gng sandwiches, what is the order you place it on the bread? - ANSWER Green leaf, ham, yellow American cheese When making Publix Cuban gng sandwiches, what is the order you place it on the bread? - ANSWER Sweet ham, mayo/mustard, Spanish pork, pickles, swiss When making roast beef gng sandwiches, what is the order you place it on the bread? - ANSWER Green leaf, roast beef, swiss When making turkey gng sandwiches, what s the order you place it on the bread? - ANSWER Green leaf, turkey, swiss When opening kitchen, what is the first thing to do? - ANSWER Turn on the rotisserie oven When stocking the pre-sliced cheese case how many units of each product should there be on, the top middle and bottom rows? - ANSWER Top - 10 Middle - 12 Bottom - 8 When was Publix founded? - ANSWER 1930

Where do you place the customer ID stickers on the platters? - ANSWER Bottom left When a product is going out of date in 3 days according to the 10 day sheet, what steps should be taken?

• ANSWER Demo the first day and suggestive sell to every customer; drop the price by 25% the second day and make appropriate signs; drop the price even further on the last day and encourage the team to push it What temperature should fish and pork meet? - ANSWER 165F for 15 seconds What temperature should beef meet? - ANSWER 155F for 15 seconds What temperature should chicken meet? - ANSWER 180F for 15 seconds