Publix ROI Test QUESTIONS WITH COMPLETE VERIFIED SOLUTIONS 2024/2025, Exams of Business Administration

Download Publix ROI Test QUESTIONS WITH COMPLETE VERIFIED SOLUTIONS 2024/2025 and more Exams Business Administration in PDF only on Docsity! Publix ROI Test QUESTIONS WITH COMPLETE VERIFIED SOLUTIONS 2024/2025 Publix Mission Our Mission at Publix is to be the premier quality food retailer in the world. 5 Mission Commitments Focus on Customer Value; Intolerance of Waste; Dedication to dignity, value, and employment security; devotion to stewardship of stockholders; involvement as citizens in the community. Roles in the Deli Deli Manager, Assistant Deli Manager, Deli Clerk, Deli Utility, Cheese Specialist, Prepared Foods Specialist Role of Deli Clerk assisting customer, maintaining product levels, production and sanitation, maintaining proper balances, operation and safety of equipment, packaging sale products, special orders and trays, cleaning, stocking, and answering phones What does a 64 oz container hold? Cold pack mix chicken or 20 pc h&s wings What does a 24 oz M/wave container hold? Cold pack chicken tenders What are the day stickers called that we put on the bulk meat? 8 day stickers You have six pieces of smoked pepper chicken going out of date in 3 days due to warehouse charts, what do you do? Demo for the first day and suggestive sell to every customer. On the second day drop the price by 25% and make appropriate signs. On the last day before it goes out, drop the price even further and have your team push it. What is the proper order of dropping mix chicken in the fryer? Thighs, Breast, Leg, Wing What do you have to do the thighs before you drop them in the fryer? Pop the bone joint How long do you have with cold items before bacteria grows exponentially? 4 hours (but we want to keep the cold chain as quickly as possible) How long do sub kits get? Day of production (1 day) What is the serving size of Egg, Ham, Tuna, Neptune, Savory Tarragon, Chunky White Chicken, Chicken, Carrots and Raisins, Cheddar Jack, Sweet Coleslaw, Shredded Coleslaw, salad? 1/2 cup (100g) What temperature should rotisserie be at when you take them off? 180 degrees fahrenheit What is the serving size on baked beans or cowboy beans? 1/3 cup (100g) What is the serving size on Southern style, Home-style and Macaroni salads? 3/4 cup (140g) What is the shelf life of Grab and Go Sandwiches? 2 days What is the shelf life of Grab and Go Salads? 2 days What is the only cheese that uses Sheep's milk? Spanish Manchego What does "PPM" stand for? Parts Per Million What is the acceptable range your Q-San should test between? Between 150-400 At what temperature should your dish washing water be at? A minimum of 110 degrees fahrenheit At what temperature should your Q-San be at? 75 degrees fahrenheit or lower What does "PPE" stand for? Personal Protective Equipment How often should you change your breading water in the kitchen? Every Hour T E A M Together Everyone Achieves More 9. Green 10. Fresh Chicken 11. Pink What approach should you use when confronting and angry customer? The "CALM" approach... C - Stay Calm A - Apologize for the problem L - Listen with empathy M - Make it right NOTE: Never let a customer leave unhappy What does the term "leveling" mean? Leveling is stocking product down from the back of the shelf, trying to completely fill in each layer NOTE: you must have at least two rows of product What does the term "Facing" mean? (also known as bluffing) Facing is pulling multiple layers of product forward on the shelf to give the appearance that the shelf is completely full. What does the term "make-and-serve" refer to? The goal in "make-and-serve" is to complete the preparation of a product JUST as the previous one runs out or as the customer is ready to receive the product. as a result you deliver the highest quality product to the customer What does the term "PASS" refer to? PASS is An acronym used to remember the method of using all Publix fire extinguishers Pull Aim Squeeze and Sweep What are the eight main types of food allergens? 1. Peanuts 2. Tree Nuts (walnuts, pecans, and almonds) 3. Milk 4. Eggs 5. Fish 6. Shellfish (shrimp, crayfish, lobster, and crab) 7. Soy 8. Wheat Other allergen concerns include (but not limited to) - Sesame Seeds - Sulfites - MonoSodium Glutamate (MSG) What is the serving size on baked potato salad? 2/3 cup (143g) When was the first "dream store" built? 1940 When was publix founded? 1930 When was publix founded? 1930 How often should you filter your fryer? and for how long? After every drop for one minute, after every 4th cycle add 12 oz of powder and let filter for 4 minutes When opening the chicken workstation whats the first thing you should do? Turn on the rotisserie oven Whats the first thing you do when closing the deli? Make sure all workstations are closed Whats the first thing you do when opening the deli? Turn on the lights and equipment then check special orders What does "MSDS" stand for? and what are we replacing it with? Material safety data sheets, we are replacing it with SDS (Safety Data Sheets) Name the 3 colors on an order form and which copy goes where. White- M/A Canary- Customer Pink- Deli How often should you clean your touch points? every 4 hours All products in the hot case must be maintained at what temperature? A minimum of 140 degrees F. What is the spiky piece that holds the meat against the blade on the slicer called? Food pusher When making publix cuban gng sandwiches what is the order you place it on the bread? (whats the difference when making boars head?) Sweet Ham, May/Mus, Spanish pork, pickles, Swiss (Boars head uses spicy mustard) At what price do we sell platter trays? (Small, Med, and Large) $2.50, $3.50, $4.50 When stocking the pre-sliced cheese case how many units of each product should there be on, the top middle and bottom rows? Top - 10 Middle - 12 Bottom - 8 If something is broken and needs repair who should you call? Facility Services/Fornye Speed dial - 003 When breaking down the sub station what do you do? Wash with Ultra deli dish detergent (3), rinse with water, and Sanitize with Q-San 7.5 (2) Air dry How long do green peppers and onions get after they have been opened? 4 Hours How long does catfish last in the hot case? 3 hours How long do potato wedges last in the hot case? 3 hours How long do onion rings last in the hot case? 2 hours How long do sides last in the hot case? 4 hours What meats are you required to clean the slicers after cutting? Liverwurst, Pork, and Roast Beef Which Roast Beef are you required to take the packaging all the way off of? Boars Head top round deluxe roast beef What are Planograms? Planograms are what we use to merchandise our product to Publix standards How long does something have to sit to when sanitizing it? 1 minute How often do you clean you're cutting gloves? Every 4 Hours What do all the bologna have in common? All Gluten Free When slicing cheese how many pieces go on each quick sheet? 3 What chemical are you not allowed to use on food prep surfaces? Glass Cleaner What part of the slicer holds meats and cheese against the blade?