Study with the several resources on Docsity
Earn points by helping other students or get them with a premium plan
Prepare for your exams
Study with the several resources on Docsity
Earn points to download
Earn points by helping other students or get them with a premium plan
Community
Ask the community for help and clear up your study doubts
Discover the best universities in your country according to Docsity users
Free resources
Download our free guides on studying techniques, anxiety management strategies, and thesis advice from Docsity tutors
Quickbooks Online Certification 100% VERIFIED ANSWERS 2024/2025 EXAM
Typology: Exams
1 / 164
Client Needs Assessment Process Who, What, When, and How Who? Get to know who your client is, what they stand for, what they're aiming for and where they're coming from What? Every business, large or small, has a variety of parts. You need to find our what they are in order to best discuss QBO functionality and benefits with them, When? How often do they run reports? What are their internal and external deadlines? All of your clients will have compliance requirements for their business even if they don't run payroll or collect sales tax. How? How can you help? You can dive deeper using the client checklist, follow the onboarding process, and begin to plan deliverables and tasks with your client. New Client Checklist
a handy resource for getting to know your new clients, gathering the required info to get their account set up, and discovering what their business needs are in order to best match them to a subscription level. NCC: Client Profile the basic contact information fro your client and their business. NCC: Needs Assessment lists all the functionality your client may need from QuickBooks Online, and encourages a better understanding of their business so that you can best advise on the subscription level they will need. NCC: Features and Solutions dives deeper into the subscription solutions that will best suit your client. The workflows you highlight as needs or requirements in the Needs Assessment tab will be pulled through automatically and displayed in column A. This enables you to see at a glance which subscription level is likely to be best for your client's business. NCC: Mileage If your client needs to track mileage, then collect their vehicle profile information during the requirements gathering stage. You can do this for each vehicle they need to track mileage for. NCC: Onboarding Checklist Use the Onboarding Checklist to gather any final additional requirements from your client. This will enable you to set up the appropriate QuickBooks Online subscription quickly and accurately. NCC: Self-Employed Profile
If, after your consultation, it is clear the client requires QuickBooks Self-Employed, the QBSE Profile tab has been designed to ensure you acquire all the additional information you need from your client in order to set up their subscription, including whether they have a healthcare plan or a vehicle to take into consideration. Sales and Accounts Receivable relates to the transactions relevant to their customers. In this section, you'll get a better idea of their requirements for estimating, invoicing, price levels, and sales-tax circumstances. Expenses and Accounts Payable This part of the checklist covers their payment preferences, outstanding loans, petty cash limits, and reimbursable expenses, among others. Employees and Payroll One of the key areas you'll need to discuss is whether the company is run solely by the owner or whether your client has employees (and therefore payroll requirements). Other expense tracking needs Your new client may also have to track other expenses, such as mileage on a vehicle. They may also want to keep an eye on their income in order to estimate their future income tax bill. Ask your client what their current method for keeping track of their taxes is. If they are self-employed, they may not know that estimating their taxes is a handy feature of QuickBooks Online Self-Employed. Other daily operations needs Does your client hold stock as part of the day-to-day running of their business? How do they keep track of their inventory? If your client has inventory, they may want to include inventory tracking. If this is a
requirement, you will be able to discuss with them how QuickBooks Online and/or third- party apps can help with this. Industry-specific needs Every client and every business is different, depending on their industry. For example, your client may need QuickBooks Online with third-party apps enabled to track their e- commerce or web-based sales, manage their logistics, manufacturing, shipping, point of sale, or many other variables such as their personal billable time. Specialized application needs There is a range of apps compatible with QuickBooks Online. Your client may benefit from a specialized app to handle an area of their business. They may even already use one. You will be able to use your knowledge of QuickBooks Online features to spot when a client has a requirement QuickBooks Online can't cater for on its own. That's where integrated apps come into the picture. From cloud storage to time-tracking, there's an app for just about everything. Reporting needs This section of the New Client Checklist helps you get a clearer picture of how your client prefers to run their reports. Which reports work best for them? How often do they run and analyze their reports? As an additional feature, if the client has employees, they may wish to add users to their accounts who have reports-only access. We'll look into that in more detail later in the course. Any other requirements Don't forget to ask your client whether there is anything else they may need that you haven't yet covered or asked. They may already have an accounting solution and wish to convert their existing account to QuickBooks Online.
Transaction volume This section is important because it will reveal to ProAdvisors the transactional volume and scope of the client's business. It may, for example, indicate that the client might benefit from a QuickBooks Online Advanced subscription, if transactions exceed a threshold of 43,000. This is because QuickBooks Online Advanced offers accelerated data-entry features. Industry trends While you need to take the time to understand each client's specific requirements, there are some common themes and pain points based on which industry they're in. These are five common business industry types, and each comes with its own pain points:
Retail and e-commerce businesses are optimized to sell products and deliver exceptional customer experiences. Sales, payment, and staff management systems must work closely together to better manage profit and loss. Understanding cash flow and balance sheets is necessary to run any business. It's especially important to retailers and resellers, who must manage sales and inventory on top of being ready to do taxes when the time comes. Managing inventory and avoiding out-of-stock situations are critical to the success of retail and e-commerce customers. IT: B2B Wholesale business Wholesale businesses rely on knowing their inventory at all times. They also need to be able to keep track of all the logistics that go with shipping orders of all sizes, from sales forms and invoices to store locations and agreements with shipping companies. IT: Nonprofit Nonprofit and charitable organizations often track the expenses of various programs and funds. Donations often have to be tracked in as well as out when allocated to various branches of the charity. QuickBooks Online seeks to help make keeping track of donations, pledges, and other funds quick and simple. Migration There are three ways to get information into QuickBooks Online:
yet use an accounting solution and has a shoebox full of handwritten notes and receipts. However, he's excited to set up a solution that will provide detailed customer breakdown of his sales and customer history. Based on what you already know of Dan, which of the following Sales and Accounts Receivable items would you mark with Yes in the Needs Assessment tab of the checklist? Dan would benefit from custom invoices, sales receipts, and statements. Custom invoices might help when he needs to track customers and run more detailed reports to make sure he's working in the most efficient way with the customers who generate the most income. Statements are a great tool for service-based businesses that can generate information on what services they're providing to customers. Clients can even use them to tailor their offering so the client gets great value based on what they can afford.Dan doesn't need Multicurrency, nor sales tax, which would be an essential requirement for a retailer selling physical products. Quickbooks Online Subscriptions Self-Employed; Simple Start; Essentials; Plus; Advanced QBO Sub: Self-Employed
QBO Sub: Essentials
Under this option, you (as the client's accountant) are billed monthly for the subscription and will have an itemized view of all your wholesale subscriptions for easy tracking. As our most trusted partners, we want to ensure that you receive the best pricing on QuickBooks Online, with up to 50% wholesale discount. With wholesale billing, you control how the cost is passed along to your clients. The benefits include:
If your client has already signed up to QuickBooks Online, they simply need to send you an invite. When you accept their invite, they'll be added to your QuickBooks Online Accountant, and appear in your client list. Adding new clients: Getting started As a minimum, you will need to enter: The business name and contact details The type of subscription How your client will be billed Which team members in your firm need access to the client's QuickBooks Online Adding new clients: Basic setup The first time you open your client's QuickBooks Online, you will be asked to provide more information about them in the new client setup wizard. When you answer these questions, QuickBooks Online will begin to customize the setup to meet your client's needs. You can still fine-tune these settings at a later date. For basic setup, you need to know:
QuickBooks Online can be fully customized to meet your specific client's needs. For example, here are just some of the additional features you may need to set up: Online payments Multicurrency Sales tax Adding new clients to QBO Accountant
The Overview screen offers collapsible sections for Company Setup, Banking Activity, and Common Issues. When you initially view the screen, these will be in their collapsed state. COS: Company Setup Company Setup shows you the subscription level that the client is subscribed to, whether they are subscribed to a Payroll product, and whether Sales tax has been enabled.These indicate the complexity of the client's QuickBooks Online Company. COS: Apps You can also see the number of apps that have been connected to QuickBooks Online. There's a list of the first two rows and you can select the link to view all of the apps.It's really important to know which apps a new client might be using to fully understand their workflow. You'll want to review this on a regular basis because new apps are being connected all the time. COS: Banking Activity In the Banking Activity section, you can see the register balance of each bank and credit card account in QuickBooks. The register balance is the balance from the end date of the register, which could include future-dated transactions. In the Banking Activity tab, we see the checking account, merchant account, and payroll checking account displayed. COS: Bank Balance The bank balance is coming in from the Banking Center and shows the balance reported the last time the bank connected to QuickBooks. If you select the name of the checking account, you can view the transactions in the bank register. COS: Reconcile
You can see the number of unreconciled transactions and the date the books have been reconciled through using the Reconcile tool in QuickBooks Online. COS: Common Issues The Common Issues tab is where you'll see some diagnostic information about the condition of the data in QuickBooks Online.Here, you can quickly check:
The last part of the Common Issues tab is negative asset and liability accounts. This section will display the number of accounts that have a balance contrary to their normal account balance (for example, a negative bank balance). COS: Transaction Volume The Transaction Volume tab is where, at a glance, you'll find the number of transactions for the client for the last 30 days. Transactions are grouped into Bank transactions, Invoices, Bills and Bill payments. This tab offers you a clear view of the client's workload. The Client Overview is a great way to see your client's account at a glance. What are the key benefits of this?
business insights.
Many of the apps have been reviewed by customers and other ProAdvisors, and anyone can check these reviews out. You can also visit the app's website to read the privacy statement to find out what kind of information they share with other parties. Testing You may also want to test the app yourself before you recommend it to a client. You can create a trial company to test the app (because it's not recommended to test an app by connecting it to a live QuickBooks Online company). Most apps in the App Center offer a free trial period without the need to give credit card information. You can also request a demo of the app from the developer or sign up for a webinar to learn about it. Many developers offer partner programs, incentives, or special discounts for referring your clients. These can be an additional revenue stream for your firm. Understand the vendor's billing policy Check if your client will be charged monthly or annually. Make sure you can answer any questions the client may have regarding billing policies. Understand the vendor's onboarding and support services Make sure you know what your role will be up front and that you'll be able to get help directly from the vendor regarding setting up the app and troubleshooting client questions. Recommending apps for clients Cindy has been manually entering her sales from her website into QuickBooks Online, and this has been taking up lots of time that should be spent on other areas of her business. She has heard about the benefits of apps and wonders if there could be apps that can help save her time and streamline her processes. You know all about apps.com and offer to jump in and help her find a solution. The first step is to understand the existing process she uses and what technology is involved in the process. She tells you that her website platform keeps track of her customer, sales, and inventory data. She has been entering each sales receipt captured
by the website into QuickBooks Online. Let's see if we can find an app on apps.com that can sync her data and enter her website sales into QuickBooks Online automatically! We'd certainly be heroes if we could save her time and make her job easier! If we know what type of website platform Cindy uses, we can enter the name into the search box because it will only show apps that include the keywords that we enter. Notice that there are apps to sync data between lots of different types of website platforms like Magento, Shopify, and WooCommerce. Which two categories would you find (POS)-based apps under?
The steps in the QuickBooks Online Accountant QuickStart template for onboarding aren't just a set of tasks to check off, but a list of opportunities to add value and develop a great working relationship. OW: Meeting the client and gathering information As we've seen, by using the New Client Checklist and asking the right questions, you can more accurately scope the client engagement, set expectations, and build a stronger collaborative relationship for the upcoming onboarding process. Once the contract is signed, providing a detailed onboarding plan and introduction to the onboarding team, and agreeing on payment arrangements are key ingredients for success. Getting this right gives the client the reassurance they may need that they're getting expert advice. OW: Recommending the best QBO solution A completed New Client Checklist will provide you with the information you need to recommend the best QuickBooks Online solution for your client. The completed Client Profile section will provide the information you need to complete the client's account settings for them. You can even request a copy of your client's logo to surprise your client with a customized homepage and sales template! OW: Customization Whether you're advising on a custom payroll setup, adding logos, or improving sales form templates, you can demonstrate your value to clients by helping them to build the best workflows for their unique business. When setting up lists for businesses new to QuickBooks Online, review their current customer/vendor lists to determine if you can utilize the current data to import into QuickBooks Online or if you can tailor it to their needs with some adjustments to their lists and categorization options. OW: Training and mentoring
It's a great idea to help clients help you as their accountant/bookkeeper by training them in best practice methods. Training and mentoring also allows you as a ProAdvisor to highlight your value as a subject-matter expert, not just in accounting best practice and requirements, but also in how they should work in QuickBooks Online to get the best results. It's a great time to remind them to download the QuickBooks Online app so that they can keep track of their finances on the go. The sooner they're confident in recording their day-to-day transactions, the sooner they'll see the value and time-saving benefits of QuickBooks Online and their trusted advisor—you! QBO Status Updates There are lots of benefits of having your client's financial information in the cloud. But what happens if there's a problem? As part of your client onboarding process, it's a good idea to make them aware of how to deal with outages. SU: How do I know if there's an outage? In the U.S., we continuously monitor QuickBooks Online for outages and slowdowns. We provide status updates on any service outages or interruptions here. If you or your client have any problems accessing products in the QuickBooks ecosystem, visit this site to see if there's a service interruption. SU: How can I get notified when it's fixed? If any of the products experience an outage or interruption, the banner will let you know what's happening. By selecting the Subscribe button, you'll be automatically notified when the service issue is addressed and resolved. Where can you find the QuickStart of client onboarding tasks?
What is the Chart of Accounts? The purpose of bookkeeping is to create a record of financial transactions that are organized in a way that allows you and your client to analyze the business financial data, run financial reports, and prepare for taxes. These transactions are organized in the Chart of Accounts, which forms the backbone of the accounting system. How to add a Chart of Accounts Now that you understand the importance of the Chart of Accounts, let's see what it looks like in QuickBooks Online. Craig needs to create a subaccount to capture the professional fees his business incurs. Once set up, this will help him track money he pays to professionals to help you run his business. When you create a new account, you can assign it a name which will appear in the Type column. The type is broken down into Assets, Liabilities, Equity, Income, and Expenses.
He adds a new account called Power Tools, setting the Account Type to Fixed Assets: Other Tools Equipment to keep track of how much he's spending. Now that Craig's Power Tools account is set up, which financial statement will it appear on? Balance Sheet Product and Services Once Craig's Chart of Accounts is correctly set up, you can also set up the list of Products and Services he provides. This list contains the products and services that appear on his purchase and sales transactions and they map to an account in the Chart of Accounts. Each time a product or service is used in a transaction, QuickBooks Online makes the appropriate entry behind the scenes. How to add a service One of the services Craig's Landscaping offers is annual irrigation. This needs to be added to his list of services so that he can invoice his customers for this with ease in the future and see it appear in his accounting. He does purchase additional products that he uses as part of his business, such as fertilizer. You can add these as products.