Rise up test-With 100 verified solutions.docx, Exams of Advanced Education

Download Rise up test-With 100 verified solutions.docx and more Exams Advanced Education in PDF only on Docsity! Rise up test-With 100% verified solutions Which of the following is a term for physical goods that are bought and sold? B. Products Which of the following is a standard term that describes the audience of retail stores- that is the people who will buy things from the stores? D. Customers Which of the following is a term for intangible things, such as providing delivery, that are sold by retailers? C. Services What kind of things does a manufacturer product? D. Finished products Which of the following holds large quantities of product that are later sent either to retail locations or directly to customers? C. Distribution center Which of the following terms best describes a grower of potatoes? B. Wholesaler The Majority of retailers are: A. Independently owned Which of the following is the term for the retailing approach that places the focus on creating a seamless shopping experience by integrating multiple channels? B.) Omnichannel Which of the following is the standard definition of a retail ecosystem? C.) A team of store employees who help each other. Approximately what percentage of U.S. jobs are retail jobs, as of 2019? C.) 20-25% These customers can take a long time to make a purchase decision, and might return to a retailer several times before making a purchase. D.) Comparison Shoppers These customers tend to make quick purchase decisions , often buying inexpensive items that are not of high importance to them. B.) Impulse buyers These customers tend to spend a lot of time checking out products and prices through online sites, visiting different stores and comparing retail ads. D.) Comparison shoppers These customers view shopping as a fun occasion, so shopping does not include making a purchase. C.) Recreational shoppers These customers have an early adopter mindset, and want to be recognized as trendsetters by others. A.) Innovation/trend buyers The type of mindset that limits your ability to grow and learn as an employee is called: A.) A Fixed Mindset Which of the following does not describe a product feature? A.) Price Which of the following is a valid reason for you, as an employee, not to escort a customer to the location of a product that they've asked to see? C.) You're working with another customer and leave your area A good way to help a Customer form a good impression about you even before you interact with them is to: C.) Use non verbal communication, such as having confident posture and making eye contact Which of the following describes a type of question that cannot reasonably be answered with "yes" or "no"? C.) An open-ended question Which of the following describes a type of question that is designed to elicit a "yes" or "no" answer? D.) A close-Ended question Which term best describes hearing and understanding what a speaker is saying out loud and any messages suggested behind the words? C.) Active Listening Which of the following is the best way to demonstrate that you have understood a customer? A.) Restate and summarize their needs What's the term for service that is designed to be tailored to a specific customers needs and interests? C.) Personalized service What's the term for the delivery of a positive, memorable experience that is more than what the customer expected? B.) Quality service Which of the following accurately defines "private-label" products? D.) Products that are developed by national or international manufactures and then sold under another brand name that is available only at a particular retailer's stores Which of the following questions is the most appropriate way for a retail associate understand if a customer prefers inexpensive or expensive brands? A.) "What clothing brands do you usually prefer If a customer was about to purchase a soccer ball, which of the following would be the best item to try to cross-sell? B.) Soccer shorts Which of the following is a good transition statement that can lead to closing a sale? C.) "Would you like that folded or left on the hanger?" Suppose a customer's purchase total $52.14 and the customer gives you $60.25. What's the correct change using the fewest number of bills and coins possible? B.) A $5 bill, 3 $1 Bills, 1 dime, 1 penny Where are large bills, such as %50s and $100s, typically placed within a cash register? D.) Below the cash drawer Approximately what percentage of american use a credit or debit card for at last some of their purchase? A.) 80-90% What should you do if a customer argues that they are owed extra change, you don't think they're right, and they escalate their tone? B.) Call a supervisor immediatly Which of the following is a customer body language cue? Part of effective time management is prioritizing tasks. Which of the following is NOT a code that you would use when setting priorities? C.) Designate If your total sales was $4,700 and you had 38 transactions, what was your average sale? B.) $123.68 Which of the following is a SMART goal? B.) " I will increase my monthly sales volume by 20% by the end of March A job description typically contains: B.) A description of the job's Responsibilities Which agency is responsible for implementing laws and regulations to protect employees? A.) The EEOC What's the term for a very brief speech that you can use to sell yourself to people you meet? C.) An Elevator pitch When describing you skills and experience, it's important to: B.) Use action verbs If you have a job interview scheduled for 1:00 PM, when's the best time to arrive at the store where you're being interviewed? C.) 12:45 PM What's the standard method to use to thank and interviewer after an Interview? A.) Via Email Which of the following comments would be inappropriate in a social media post? C.) Quit my job today! No more being exploited and unappreciated Which of the following in not typically counted as "compensation" that an employee receives? B.) Free Coffee in the break room Which of the following phrases is an example of positive feedback given to an employee? C.) " Phil, you've really improved your stocking speed" The term for someone who is considered to be a supportive, reliable part of a group is: A.) Team player A Vertical career path is one in which someone: A.) Takes on roles with increasing responsibilities that are in the same part of the company