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RITE AID PTU Exam 2 Questions With Answers

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Which agency requires a SDS for every hazardous drug in the pharmacy ANS: OSHA Which strategy should you use to communicate effectively with culturally diverse patients? ANS: tailor your communication style to each patient Which is an example of an open ended question? ANS: what is your home address Which technique should you implement to show your readiness to help over the telephone? ANS: avoid using inflection Which strategy should you use to communicate effectively with older patients? ANS: use normal sentences since simpler sentences aren't needed How does a near miss differ from a medication error? ANS: it doesn't reach the patient Speaking at an appropriate speed over the phone? ANS: can help you speak clearly Mr. turner brings in the following prescription: ANS: Triamcinolone 0.1% ointment sig: UD Disc: 454 g container What is the meaning of the abbreviation g ANS: grams Which section of the SDS would you find information on how to clean a hazardous spill? ANS: accidental release measures What is the difference between a medication error and a near miss ANS: a medication error reaches the patient while a near. miss is caught before it gets to the patient Mr. Quinn brings in the following prescription:

bactroban ung UAD #22g What is the meaning of the abbreviation ung? ANS: ointment Ms Simmons calls the pharmacy and explains her daughter amoxicillin suspension is a bottle of powder. the pharmacy forgot to add water to it. which strategy will help you in this situation? ANS: listen to the patient and remain calm What is a benefit of effective communication ANS: improvement of workflow The pharmacist asks you to update mr Marshalls allergy profile. after talking with mr Marshall. you find out he has no drug allergies. which abbreviation would you put in his profile ANS: NKDA Ms fern tells you that she may have to have surgery because her doctor told her that her extra ocular muscles are not working properly. which area of the body does this condition affect ANS: eyes The name of a reporting program that operated by ISMP and USP is called ANS: MERP Mrs. Jenkins was recently hospitalized for thyrotoxicosis. which area of the body does this condition affect ANS: thyroid gland Mr. corbel gives you the following prescription ANS: fluticasone nasal spray sig: 1 spray en twice daily

How should the directions be typed on the pharmacy label - ANS: instill one spray in each nostril twice daily When communicating over the phone which strategy should you implement to reduce errors ANS: avoid speaking in a rushed manner

Mr. Jordan brings in the following prescription: ANS: hytrin 2 mg 1 cap twice daily

How should the directions be typed on the prescription label? ANS: take one capsule twice daily Carefully translating drug name suffixes and dosing intervals can prevent errors from occurring during which part of the medication use process ANS: order entry Which strategy should you use when confronted with a medication error? ANS: acknowledge the error Which strategy should you use to communicate effectively with older patients? ANS: use normal sentences since simpler sentences aren't needed An SDS contains information about the medications - ANS: appropriate handling Patients who have visual impairment could benefit from which communication technique - using large font on prescription label and printed handouts Mrs. chapel brings in the following prescription ANS: zocor 20 mg sig: 1 tab pm disp: 30 How should the directions be typed on the pharmacy label ANS: take one tablet in the evening The name of a reporting program that operated by ISMP and USP is called ANS: MERP Mr. Adams brings in the following prescription: ANS: medal dosepak sig: ut dict What does ut dict mean - ANS: take as directed Ms azikiwe is hard to understand over the phone, to demonstrate you have the correct information you should have her ANS: repeat back the information

What is a core communication technique you should implement in your daily interactions with your colleagues to become an effective communicator ANS: responding with empathy According to OSHA how long must an exposure document for an employee be kept on file ANS: 30 years You hear the pharmacist talking to a nurse over the phone about mr Kennedy who overdosed on APAP. which medication did mr Kennedy overdose on ANS: acetaminophen How does a near miss differ from a medication error ANS: it doesn't reach the patient Miss Terry gives a prescription for a hypnotic. what the word part "hypno" in the word hypnotic mean ANS: sleep Which technique can help patients know you are paying attention and are fully engaged in the interaction? ANS: active listening Mr. fields has contracted poison ivy and you hear the pharmacist recommend an antihistamine. what does the word part "anti" in the word antihistamine mean ANS: against