Effective Communication and Conflict Resolution in Healthcare, Lecture notes of Accounting

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RN-BSN (July 1, 2019) Professional Leadership and Communication for Healthcare Conversation recap (Task 2) A1.) To first understand conversation, you need to understand the laws of conversation. The laws of conversation are as follows: “All humans have needs, purposes, and concerns; When people perceive that you are aware of and sensitive to their purposes and concerns they communicate and collaborate. This is value; When people perceive that you are threaten or are unaware of their purposes and concerns they resists. This is waste.” The situation that led to my topic conversation is my house being dirty when I got off work and the kids not being washed and ready for bed. A2.) I realized that the conversation was a disagreement when my husband thought that I would have enough time to wash the when I got home after work. A3.) The bioreaction that I experienced during this conversation was “fight” I got very upset and immediately explained why I was right and he was wrong. A4.) The conversation ended when we could not agree on who we thought should wash the kids after work. I thought that he should wash them because he got home before me, and he thought that I should wash them because I would have a little time between getting home and going to bed. B1.) The four levels of the conversation meter are pretense, sincerity, accuracy, and authenticity. Pretense is a direct conflict between what you say in one situation and what you say in another (lying, withholding information.) Sincerity is is defined here as an honest report of my point of

view; includes thoughtless certainty that my view is accurate. Accuracy is is defined here as separating mutually observable facts from explanation of those facts. This includes the recognition that my perceptions are not reality. Authenticity is defined as a genuine appreciation of various views and factors, researching where they intersect, for new insight and opportunity. Using this meter, I would have to say the level that I was listening on during this conversation was sincerity. My husband was also speaking on this level. B2.) Me and my husband both were listening in at sincerity on the conversation meter. Both of us genuinely felt that we were right and that the other was wrong. I felt frustrated him because he did not understand where I was coming from. I also felt unappreciated because I washed the girls every day that I do not work, at the least he could wash them on days that I had to work late. B3.) There were several points of disagreement that we had. The first point of disagreement was that mothers should be the one who washes children at night and not fathers. Another point of disagreement was that he’s work that he does on his days off was more important or time consuming than the work that I did while I was at work. C1.) If I would have listened on the authenticity level of the conversation meter rather than listening on the sincerity level, the conversation meter would have gone a lot different. We would have both heard each other out, and seen the point of view from the other person. Instead we were both stuck in the idea that we were right and the other was wrong. We did not try to find an equal meeting point. C2.) If you are able to listen to someone on an authentic level, you will be able to achieve more. If you are willing to meet people in the middle and not solely think that you are always right, or

if you can simply empathize with others you can meet that persons needs and add more purpose to the conversation. C3.) Between accuracy and authenticity, I have learned several ways that could improve conversations. I feel the most important thing I have learned is empathizing with the other person during the conversation. A majority of the time people just want to be understood by the other person. By empathizing and taking responsibility for others feelings the conversation can be greatly improved.