Salesforce Administrator Certification Practice Exam 1, Exams of Advanced Education

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Salesforce Administrator Certification

Practice Exam 1 (from Udemy Course)

In addition to Organization Wide, where else can you specify Session Settings in Salesforce, to log users out after a set time of inactivity? - Answer -Profile

As an Administrator for your company, you have two different Sales Groups that need to use different Stages on Opportunities. How do you display the correct stages for each group? - Answer -Set up two different sales processes and assign them to the appropriate profiles.

How many profiles can a user be assigned to in Salesforce? - Answer -

Complete this sentence - Dynamic Dashboards _ - Answer -_enable each user to see the data they have access to.

In which of the following scenarios can a Validation Rule fire, this helping prevent bad data from entering your Salesforce org? - Answer -1) During the initial creation of a record

2. During the manual update of a record
3. During a mass import from the Data Loader

Multiple users are suddenly reporting to you that they are receiving a Validation Rule error when trying to create a new account record. The error mentions that the Industry field for the account cannot be blank. The problem is, these users cannot see the Industry Picklist field, and are therefore unable to select an Industry and save new account records. Which steps should you take in order to troubleshoot and resolve this issue for your users? (select 2) - Answer -1) Check the Field Level Security for the Industry field to confirm that it is not hidden from the affected users.

2. Check the page layout(s) assigned to the affected users to see if the Industry field is displayed.

The director of Sales has asked that you provide pricebook pricing for multiple currencies. You currently have just one pricebook created in your Salesforce org. You have also previously enabled multiple-currencies in your Salesforce org. What would you do to accommodate this request? - Answer -Create individual products for each currency, for each product that is needed in the pricebook.

Related to the Lead Conversion process in Salesforce, you can map Custom Lead fields to custom fields on which three objects in Salesforce? - Answer -1) Account

2. Opportunity
3. Contact

Select the 4 valid Report formats available in Salesforce (select 4) - Answer -1) Summary

2. Joined
3. Matrix
4. Tabular

The Director of Sales has asked that he receive a notification whenever an opportunity with an amount of over $100,000 reaches a probability greater than 50%. Which of the following could fulfill this request? (select 2) - Answer -1) Big Deal Alerts

2. Create a workflow rule to send an email to the Director of Sales whenever the criteria is met

The Organization Wide Default for Opportunities is set to Public Read/Write in your organization. Which Security feature would you utilize to restrict access to Opportunities for a certain set of users? - Answer -Profile

True or False: Changing the Locale of a user will change the language of their User Interface in Salesforce. - Answer -False

What are the four available actions that can be launched from a Workflow Rule? - Answer -1) Tasks

2. Email Alerts
3. Field Updates
4. Outbound Messages

What is the primary purpose of the AppExchange? - Answer -To provide a marketplace through which Salesforce users can access, download, and install apps, in order to extend the core functionality of the platform

True or False: Ince a Salesforce Organization has enabled Multiple Currencies, that Organization can not revert back to a single Currency. - Answer -True

What is the starting point for an Approval Process in Salesforce? - Answer -When a record is submitted for approval.

What Report functionality would you use in order to quickly categorize report records without creating a formula or a custom field? - Answer -Bucketing

When are Data Validation Rules fired in Salesforce? (select 2) - Answer -1) Before a new record is saved.

2. Before an existing record is updated.

When creating a Custom Summary Formula in a Report, what are the four valid Summary Types which you can select? (select 4) - Answer -1) Average

2. Min
3. Max
4. Sum

Which feature can be enabled and set up to automatically create a case in Salesforce when a customer sends an email? - Answer -Email-to-Case

Which field settings can you control in the Page Layout Editor? (select 3) - Answer -1) Required

2. Read Only
3. Visible

Which of the following are valid Chatter components? (select 3) - Answer -1) Bookmarks

2. Feed
3. Groups

Which of the following are valid report formats that are available in Salesforce? (select

3. • Answer -1) Summary
4. Tabular
5. Matrix

Which of the following are valid types of Communities that are available in the Community Cloud offering by Salesforce? (select 3) - Answer -1) Partner Community

2. Employee Community
3. Customer Community

Which of the following can be used to make a field required? (select 3) - Answer -1) Page Layout

2. Validation Rule
3. Required checkbox on the field

Which of the following Objects can be assigned to a Queue in Salesforce? (select 3) - Answer -1) Case

2. Lead
3. Custom Object

Which of the following profiles are Standard Profiles in Salesforce? (select 3) - Answer -

1. Standard User
2. Chatter Free User
3. System Administrator

Which of the following scenarios would potentially result in data loss? (select 2) - Answer -1) Changing the data type of a field to a Number field from a Text field

2. Changing the data type of a field from a Checkbox to a Picklist field

Which of the following would be considered a Junction Object in Salesforce? - Answer - A many-to-many relationship created with two master-detail relationships

Which records can Lightning Sync automatically keep in sync between Outlook and Salesforce? (select 2) - Answer -1) Events

2. Contacts

Which statements are true regarding a Junction Object? (select 2) - Answer -1) Establishes a Many-to-Many relationship between two objects.

2. Is a custom object with two master-detail relationships.

You are trying to connect to Salesforce from an IP address that is outside of your company's trusted IP range, using the Data Loader. Your login attempts fail, although you know you are entering your Username and Password correctly. You have confirmed that your account is not locked by successfully logging into Salesforce via the browser interface. Which of the following is a valid reason why you are unable to connect? - Answer -You have forgotten to append your Security Token to the end of your Password in the Data Loader login window.

You have been tasked with disabling access to a custom Salesforce application for a group of users in Salesforce. Which of the following would you adjust in order to accomplish this task? - Answer -Profiles

You need to quickly lock a user out of Salesforce. Which are valid options for accomplishing this requirement? (select 2) - Answer -1) Freeze the user

2. De-activate the user

You recently added a new Stage to the Opportunity object. Users are now reporting that the new Stage is not available from the picklist to select from. What do you need to do to make the new Stage selection visible for users? - Answer -Add the new Stage as a Selected Value in the appropriate Sales Processes in which it should be displayed

Your company has recently acquired another company. You have been tasked with importing the acquired company's account, contact, and opportunity records; each of which exceed 50,000 records each. How would you accomplish this? - Answer -Use the Data Loader and import all of the account records, then all of the contact records, and then all of the opportunity records.

Your Service Department consists of a variety of agents with specific skillsets. Their manager would like to automatically route cases to agents based on the criteria of a case in order to assign cases to the most appropriate agent. What feature of Salesforce would you utilize to fulfill this request? - Answer -Case Assignment Rules

You need to extend the Service Cloud User feature license to a user in your organization. Where would you go to do this? - Answer -From the User record by checking the Service Cloud User checkbox.

Which of the following can you determine by viewing a user detail page? (select 3) - Answer -1) The user's Profile

2. The user's Role
3. The last time a user logged in

A user is reporting that they are unable to log in to Salesforce. You check their user record and show no log in attempts for them in the past several days. What are possible things the user is doing wrong? (select 2) - Answer -1) The user is entering their username incorrectly

2. The user is attempting to log in to a sandbox environment instead of production

Which of the following User Interface settings can be enabled? (select 3) - Answer -1) Enhanced Lists

2. Collapsible Sidebar
3. Hover Details

You recently created a new object in Salesforce, but did not create a tab for the object. Which type of tab would you need to create, if you later decide that a tab would be helpful for accessing this new object's records? - Answer -Custom Object Tab

The Director of Sales would like to be able to see more details around changes to key fields on opportunities. He has asked that whenever an opportunity's Stage or Amount is changed, he needs to be able to see which user performed the change, when, as well as the previous and new entries. What should you do to accomplish this task? - Answer -Enable Field History Tracking on Opportunities and then select to track history on the Stage and amount fields on the Opportunity object

When it comes to field dependency in Salesforce, which of the following type of fields can be dependent fields? (select 2) - Answer -1) Custom Picklist

2. Multi-Select Picklist

Users are reporting that a picklist field is missing several selections for some records, but not for other records. What would you check in order to troubleshoot this issue? - Answer -Check the Selected Values for the Picklist for each Record Type of the object

Which of the following objects is not a Standard Object in Salesforce? - Answer - Competitor

The Director of Sales has implemented a commission structure for all Sales Reps. This new commission needs to be displayed on Opportunities and reflect an amount of 5% of

the total amount of the opportunity. What type of field would you create to accomplish this requirement? - Answer -Formula

What types of scheduling can be defined on a product in Salesforce? (select 2) - Answer -1) Quantity

2. Revenue

This tool provides a visual representation of the various steps of an Approval Process in Salesforce - Answer -Process Visualizer

How can you relate an opportunity to a campaign? (select 2) - Answer -1) Select the Primary Campaign Source for the Opportunity

2. Use the Campaign Influence Related List on the Opportunity

Which of the following tabs may be made accessible in a Customer Community? (select

2. • Answer -1) Knowledge
3. Ideas

Which of the following components can be added to a custom Home Page in Salesforce Classic? (select 2) - Answer -1) Tasks

2. Calendar

Which of the following are considered valid Activity Management activities in Salesforce? (select 3) - Answer -1) Event

2. Task
3. Call

The Chief Technical Officer has requested that all data records out of Salesforce be backed up weekly. What standard functionality does Salesforce provide to accommodate this request? - Answer -Data Export

Which of the following controls a user's access to a dashboard? (select 2) - Answer -1) The source report folder access

2. Dashboard folder access

Which of the following allows you to report on historical data in Salesforce in order to monitor and spot trends? - Answer -Reporting Snapshot

Which tool can perform mass deletes in Salesforce? - Answer -Data Loader

Which Dashboard Component would you use in order to display a single value that you want to show within a range of custom values? - Answer -Gauge

Which of the following is not a valid dashboard component type? - Answer -Snapshot

Where would you go to view pending workflow actions that are scheduled to fire in the

future? - Answer -Time-Based Workflow