Service CERT EXAM 100% VERIFIED ANSWERS 2024/2025 CORRECT, Exams of Business Management and Analysis

Download Service CERT EXAM 100% VERIFIED ANSWERS 2024/2025 CORRECT and more Exams Business Management and Analysis in PDF only on Docsity!

Service CERT EXAM 100%

VERIFIED ANSWERS

2024/2025 CORRECT

Why would a vehicle display an alternate color shade in the Route Sheet The vehicle is in danger of missing its promise time The technician's pay rate can be manually changed when using a variable labor rate True The dispatcher does not want to see Mayday messages. Where can they define this? Dispatching & Vehicle Display (3350), J command Why might a particular LTG make code NOT be available in LTG inquiry (2702)? The make is not selected in the LTG set up (3703) SSK Signature Capture can only be used with mobile SSK on a tablet PC. True How can you determine if a greeter alert was sent to the advisor when a greeter appointment was saved? The entire row in Appointment Table will be highlighted in yellow When the "Minutes Between Reservations" filed is blank, which of the following is true? The Reservation manager weekly and daily views will continue to display one hour increments AND the appointment time drop down will use the interval set up in 3071. When uploading an Advisor Image for RFID, what is the size requirement? 244 x 208

In the Appointment Results list box in SSK, what color will greeter appointments display highlighted in? Yellow A customer's VIN was incorrectly added. How can the VIN be changed? Vehicle Information (3040), SNC Serial Number Change AND Transfer History (3091) The Print RO window in the SVC application is used to do all of the following except: Print the active RO An operation with history can be deleted from the system in Service Operations (3075) False How is the LTG accessed in 3651 Enter a "?" at the billing time in the job screen In the RO Maintenance Screen, which of the following cannot be done? Move a job from one RO to another Which command can be used to access the job screen in 3651 "J" followed by the job number AND "3" followed by the job number A customer's Daily and Weekly views in Reservation Manager aren't displaying the numbered limits they set up. How do they fix it? Confirm the Calendar Display is not set to "Show Icons Only" With SMS Texting, service advisors can be assigned to their own long code True Which print type is used for automatic scheduling reports that are set up in Dispatch Master (3324), line 3? AS

If Automatically Add Job is set to No on the Auto-Mapping Options subscreen in SPG Specs (3761) You receive a prompt asking if you'd like to add the auto-mapped job A customer wants ROs to start at a certain number. Where can you go to set the current RO number? Accounting Controls (0998) How can you set up the system to allow appointments to be written late/early in Reservation Manager? Set up the OPEN shop time to start at the earliest an appointment would need to be written in Dealer Setup line 2 Which adjustment date is used when a tech time adjustment is made in RO Time Entry (3652) The system date when the adjustment was made If you want the system to prompt the tech for a password when they use the FH command in Tech Dispatch, which of the following executables would be used? Dispatch Master (3324) If a repair order is created for Service, the system will default to which type of GOG GOG Which RMI dashboard modules have the ability to turn on "Alerts" if certain defined thresholds are reached? All of the above (service financials, service RO Activity, service appts, service elr) On what date of the month will the automated service purge first attempt to run? The seventh On a RO in 3350 with three jobs in work status, what would you enter in the SELECTION field to finish all three jobs simultaneously? F

Which of the following is NOT an acceptable entry in the ADJ field of the tech time adjustment subscreen in RO Time Entry?

What is the maximum number of Recommended Services that can be displayed on the Service Greeting Display in RFID? 3 When invoicing a RO in 3651, what symbol appears next to the warnings if the warning must be corrected before the RO can be invoiced? An asterisk Which of the following steps in REQUIRED in order to set up a tech on a team Complete the set up in the EP subscreen of 3073 Techs/Advisors You can set up an RFID arrival notification for all of the following except Returning rental Why would an advisor's name be listed in orange when he selects Find Next F8 in Res Mgr? The time is not available for any advisor in the dept but they can override the max # of appts and continue Print time stamps with the job or at the end in Dealer Setup 3321 refers to which invoice type? All detail RND/DE includes a tech field but only when the screen is initiated from the Maint Menu True How does ERA2 Op Code Conversion 3285 treat ERA op codes that have SPG mapping? None of the mapped ERA op codes are updated, and the user must update the op codes manually RND/DE operations are added to service history when...

The RO is closed When using payroll integration, what step is done to change the payroll status from I to U? The payroll cycle is opened in Post Transactions (1125) What command would be used to view Svc Hist in 3350? H What message will the system return if Dealer Setup 3621 line 5, Cust Labor Rate Y/N, is set to N and the cust labor rate is accessed in Make Billing Guide 3624? No hourly labor rate The cust must have consumer reach in order for the preferred contact method to appear? true For discounts given through Misc Codes to show up properly on the Adv Perf Report, where must the associated G/L account be entered? Dealer Setup 3621 The end of day routine 3399, performs which tasks? All of the above (update management reports, delete ROs in cust status, clears no show appts) In which executable are veh priority passwords established? Dealers Setup 3321 What screen does the FH Flat Hours password pull from in 3352? 3326 In 3350, how can the message "This is not your vehicle" be corrected? By using the M or V command If the cust has the TIme Between Automatic Hard Copies set up greater than 0.5, which reports will print?

All of the above (Appt listing, Incomplete veh, route sheet for Vehicle on Hold of Parts) Which of the following is a possible TYPE when adding a tech in Tech Schedule/Operations 3326? All of the above (A Advisor, R Reg Tech, S Sublet Tech) If SPG calculates a sale price lower than list price, what price does the system use? The price setup in line 23 of SPG Specs 3761 Where can you determine which invoices should include a printer ReyPay receipt? Laser Printer Forms Setup 3639 When does a customer display on the follow up report 3064? After any portion of the RO is closed (CP has payment accepted or W/I is posted) In Ignite Pending Svcs, which of the following is not available in option bar? Approve and combine Which of the following is not a reason why nothing would display in the IDP display when an RFID tag is scanned? All of the above (open RO, Do Not Display, < 30 min, wrong station ID #) Which of the following Inv. Types can be closed out of bal? Warr or Int How can Mayday alerts be turned off in 3352 J command in 3350 and Dispatch master 3324 What is the recommended method for removing an adv from the system? Enter a date in the Inactive Status Date in the Techs/Adv 3073 What is the purpose of a Model/Maint code? To determine what maint. svcs to recommend

What does an asterisk next to CWI on the job line in a RO or Appt mean? A journal prefix override is tied to the job In complaints subscreen of 3352, what do you enter in COMPLAINTS field to view defaults complaints statements? ? The consumer reach system can be setup to send an email when an RO is invoiced? true When trying to access a particular advisor's repair orders in 3651 by entering the advisor's number, the system pulls up a repair order instead of the listing. How can this be corrected? enter SPACE before the advisor number What is the max number of tax codes that can be setup in Sales Tax Code Table 3638, per line item (ex: labor, parts, GOG) per customer tax codes or warranty tax codes or internal tax codes? 5 tax codes per line item In veh info 3040, which date refers to the date warranty period began on a vehicle? In service date How can you verify SPGs last revision date? Access SPG Inquiry 3752 for the first operation code in the maint. category AND access SPG Inquiry 3752 and word search "update" How is an appointment converted to a RO in ERAccess select apt through the appt cross reference screen when creating the RO in 3030 If the customer utilizes tech dispatching, how are teams dispatched work? Any tech can dispatch work for THEIR team using their own user ID On which document are campaign messages set up in Dealer Setup 3071 printed?

message prints on post cards printed through Campaign Listing 3065 In which executable can the state registration be setup to print on ROs? Dept File Maint 3622 AND Make Billing Guide 3624 Who determines the campaign details entered in service campaigns 3079 The manufacturer The system will not allow techs to have more than one pay rate false In 3030, an asterisks next to job number means? a potential comeback Tiem adjustments will update payroll but not accounting true From the command line in Labor Time Entry subscreen in 3651, what command do you enter to flag tech time as partial pay if your dealership has payroll integration? PP then P Service advisor wants to create a SPG estimate from 3651. How can they access SPG? SG at the command line **(Cannot do SG in billing time) When entering a serial number in veh file utilities 3283, what symbol indicates a "wildcard" telling the system the position in the VIN isnt critical? asterisks When a split sale is applied to the job in RO Time Entry 3651, how will the entry appear in payroll? techs hour doubled but the rate is halved How are the parameters in Monthly Purge 3112 changed? send request to profiler

Why would the service dept use Service Operation Codes Copy 3286 to copy op codes from one make to another? a new franchise was added that will be using their own op codes If the parts and service applications are setup to use tax code 1 and accounting changes the tax rate on tax code 1, what needs to be changed in the service application? no further changes are needed How can User ID restrictions be placed on changing the labor sales or tech time in 3651? Access Service Passowrds (3630) answer Yes to RO Invoice Field Passwords and enter userIDs that ARE allowed to make changes Where are follow-ups and prospects done In letter writer and campaign listing Which is not a print type GM/GMRP Where does the history always print on a RO? At the top Labor inventory cost on ROs in 3651 line 37 When do techs drop off? end of the month + 1 day Can Autocalculation be set up for all depts yes What do you do if you want an opcode to defult automatically add operations

How do you stop a service campaign from being recommended? add it to RO Maintenance 3090 A journal prefix can only be entered in 3651? false What happens if you setup the wrong accounting make prefix? ROs will post to the incorrect accts Where does a tech number not display In service ops display How many service contracts can be setup per vehicle in 3040 16 What all is included on the upsell tracking report? the original quoted amount, actual charges, and status details Where are veh priority passwords setup? 3321 Dealer Setup WHere can vehicles be added In 3030 only What are the valid statuses for 3651? finished, in process, and working How can the customer utilize Dealer Accessories? They must have purchased VMS and the vehicle must be assigned to the dealer # What print types need to be setup in order for the Appt Log to print? RP and RO (to pre-print work orders)

In 3350, what command accesses a specific RO I (followed by RO#) In order ofr a user to access S Sublet in 3651 when adding a PO, which screen must the UserID have access to? Sublet POs 3653 and/or PO Entry 3810 Other pay methods cannot be password protected? true Where can you go to set the current RO# accounting controls 0998 If an advisor complains they have trouble finding the correct op code in Ignite filter the results How can different copies of a RO be directed to print out of different trays on a laser printer 6150, answer Y to identify trays Changes made to ROs by accounting in RO sales are reflected in the adv perf report true The following are valid payroll statuses except E Excluded Which command can be used directly in 3350 to fix the error message "this is not your vehicle" M(D#) A vehicle cannot be deleted in 3040 if which of the following is true? The vehicle has an open RO/Appt and/or the vehicle is dealer owned Why would the dealership print History - Multiple Vehicles Report?

to use as a tool for follow up calls A customer states that they are not seeing time entries in RO time report 3618 option 3 tech timecard. Why? Tech time has not been updates for the period in payroll/ they have not run Payroll Integration Update and are using on-demand payroll integration In monthly purge, what info in included in "service history" info displayed in history specific vehicle 3062, history - multiple vehicles 3066, and history 3100 Which executables can print a list of base codes? 3077, 3627, 6910 They payment on a repair order can be changed as long as it has not been updated in acct true "No purchase order type access" SVC dept does not have access in PO specs SPG operations maintenance select operations to appear in additional services How does putting a vehicle on hold affect available time to sell It reduces the available time to see by the remaining time left on the job Customer must license CR to send an email when RO is invoiced false How many ROs can be written for a vehicle if it's make is not setup in Multiple ROs 1 Where do you turn on the printer command line? Laser Printer Forms Setup (3639)

Dealerships using Electronic Service Integration (Tech Dispatching) must create a unique userID for each technician that should locate work through 3352 True In the Daily View of Reservation Manager, how do you expand all rows? Check "Show Details" checkbox When attempting to set up a SHOP TIME SCHEDULE in 3621 you receive the error message "Department not setup". Where can this be corrected? Installation Setup (3281) You can use the _________ file to duplicate the RO Time 3618 if additional information is needed on the report 3608WORK Where can you select operations to appear in the Additional Services section of the SSK maintenance menus window? SPG Operations Maintenance (3762) What print type is used when printing the Appointment Table and the Appointment Display in Appointments? HL (History Listing) What will keep an unread SMS text message notification from being sent out? The owner of the conversation views the message before the notification is sent AND Any user sends an ad-hoc message in the conversation in which the text was received The vehicle audit report (3024), tracks changes made in which of the following areas? Reception, vehicle file utilities, and service history transfer Modifiying a customer's tax exempt status in service does not affect any other tax exempt status. False

In the Route Sheet in Ignite, why is a dispatcher unable to change the technician number in the screen? They are currently in technician mode As of release 25.5, how many op codes can now be excluded in the Ignite Effective Labor Rate report? 20 In a team shop, where do pending services alerts get routed? No alerts will be sent The dispatching screen is suggesting your tech for a Body Shop RO, but they are set up only for service in 3073, why might this be happening? The department setup in 3073 does not affect Dispatching How often are the labor buckets in Reservation Manager recalculated? 3 minutes You can use History-Specific Vehicle (3062) to print a more condensed version of the Complete History Detail report. True In 3625, how is the No. of Times Performed field determined? Represents the number of time the operation has been performed regardless of pay type, since it was added to the system What command do you use to view incomplete vehicles on the Route Sheet 3360 in ERAccess Tech Dispatching? U After service history is transferred from one vehicle to another, what will happen to the serial number the history was transferred from?

The vehicle will be deleted from the system When comparing the Advisor Performance Report to accounting, all of the following are TRUE EXCEPT ________ Journal entries made in accounting are reflected on the report What print type is used when printing the Appointment Table and the Appointment Display in Appointments 3010? HL (History Listing) Where can you select operations to appear in the Additional Services section of the SSK Maintenance Menus window? SPG Operations Maintenance 3762 How can a listing of operation codes be found at the op/code prompt when adding a new job in the job screen of RO Closeout 3651? By entering the two digit base code followed by a question mark What is the purpose of the Model/Maintenance Code? To determine what maintenance services to recommend When using payroll integration, what step is done to change the payroll status on a tech line from an I to a U? The payroll cycle is opened in post transactions 1125 When trying to access a particular advisor's repair orders in 3651 by entering hte advisors number, the system pulls up a repair order instead of the listing. How can this be corrected? Enter a space before the advisors number How can Mayday alerts be turned off in tech dispatch (3352) Both A & B (J command in Dispatching and Vehicle 3350 or Dispatch Master 3324) Which print type is used when print the Appointment Log (3020)?

RP

Which command is used to view special orders on the parts display subscreen in RO Closeout 3651? S A technicians time can be adjusted on the repair order in RO Billing after the labor time has been integrated to the payroll application True What does an asterisk next to CWI on the job line in a RO or Appointment mean? A journal prefix override is attached to the job In the rapid reception screen of ERA IGNITE, how do you save the displayed record as a greeted appointment? Select F If you set up a DEBIT misc code in 3631, what happens when you apply the debit code to the RO? The invoice will be charged What does the "Available Time to Sell" calculation for a specific dispatcher include? It includes all technicians assigned to that dispatcher as well as any technicians not assigned to a dispatcher Assuming the shop has service scheduling, running the End of Day Routine (3399) deletes ROs in which status? Customer Technicians can be set up for payroll integration in Technicians/Advisors 3073 False How can you prevent history from printing at the top of a repair order? History always prints at the top of a RO

In Technicians' Status/Operations/Hours 3371, which of the following can be performed? All of the above (change the techs status to working or non-working, record a technicians absence, and record flagged hours for a technician) Which of the following commands can be used to put the vehicle on hold for parts in the dispatching and vehicle display (3350) P Where can SPG parts be set to automatically post to the RO when a job is added in One_step Service 3601? Dealer Setup 3621 If you want the system to prompt the technician for a password when they use the FH command in Tech Dispatching 3352, which of the following executables would be used? Dispatch Master 3324 Changes made to repair orders by accounting in RO Sales 0056 are reflected in the Advisor Performance Report 3611 True Why does the error message "Invalid VIN - not accepted per accounting specifications" appear in Appointments 3010? In Accounting Controls Setup 0998, Line 14 is not set to accept an invalid VIN Which of the following commands can be used to take the vehicle off hold for parts in Dispatching and Vehicle Display (3350)? O When trying to access a sublet purchase order in RO Closeout (3651), the user is getting the message "NO PURCHASE ORDER TYPE ACCESS". Why is this message appearing? The Service Dept is not setup with access to any purchase order types at the Access of Purchase Order Type specification in the Individual Store Specifications (line 2) option of PO Specifications (3851)

The report card data cannot be purged from the ERA system False When trying to modify a miscellaneous code, the advisor is prompted for a password. Where is this password set up? Service Passwords 3630 SSK Signature Capture can only be used with SSK mobile on a tablet PC True You can email customer invoices in PDF form from both ERA Ignite and ERAccess True In Dispatching & Vehicle Display 3350, which command is used to view mayday messages? Y You can use reservation manager from within ERAccess and ERA Ignite False If a vehicle make is NOT setup under the Multi ROs Per Vehicle Setup, the system will allow how many open repair orders 1 Which print type is used for the automatic scheduling reports that are setup in Dispatch Master (3324) line 3? AS You can open SSK Maintenance Menus by following the path Rapid Reception - > _____ - > Maintenance Menus Functions When billing a purchase order to a repair order, you have the option to identify a specific Inventory account

False RN and DE operations are added to service history when ________ The repair order is closed A team's labor cost will always be based on the actual pay rate for each technician False When the history is transferred from one vehicle to another in the Service History Transfer window, the vehicle record the history was transferred from will be deleted True What screen does the FH Flat Hours password pull from in 3352 3326 Service Purge begins to run on which day of the month? 7th Once a repair order is closed, how can operation codes be added to reflect additional work done? The operation codes can be added in Repair Order Maintenance (3090), to reflect in the vehicle's history How is the Labor Time Guide accessed in RO Closeout 3651? Enter a '?' at the billing time in the job screen Time adjustments will update to payroll, but they will not update to accounting True The alert message " JobXX OpXXX Warning Job Has Not Been Booked" can display in ERA Ignite's RO Billing screen without Service Scheduling False Which of the following steps is REQUIRED in order to set up a technician on a team?

Complete the set up in the EP subscreen of Technician/Advisor 3073 If an advisor complains that they are having trouble finding the right op codes when searching in ERA Ignite Service Operations Display, they could : Filter the search results For discounts given through misc codes to show up correctly on the Advisor Performance Report, where must the GL accounts be entered? Dealer Setup 3621 Which of the following executables can a service manager use to require the Cashier to open the appointments screen for scheduling the next appointment after accepting payment in the RO Billing screen? Dealer Setup 3621 If the customer is setup with on-demand payroll integration, what additional step needs to be taken before time is ready to be integrated into payroll? They need to run payroll integration update 3671 Multiple SPG opcodes can be combined into a single ERA op code True How is GOG added to the RO in RO Closeout 3651? Through the job in RO Closeout 3651 When adding a new customer, ERA Ignite automatically formats what field for you? Phone number Why do email addresses sometimes not print on my repair orders when the customer has a valid email address under their name profile? The customer is flagged as a do not email, as indicated by the customers email address having a D next to it in the Name Profile

Variable Labor Rates used in RO Closeout 3651 are setup in which executable Department File Maintenance 3622 Where can a variable labor rate set up on a specific make in Make Building Guide (3624), be applied? In RO Closeout 3651 for a repair order written for the specific make How can different copies of a repair invoice be directed to print out of different trays on the laser printer? Access Maintain Printer Usage (6150) and answer Y when the system prompts to identify paper trays for additional copies Labor Time Guide can be accessed from Tech Dispatching 3352 by entering ______ SP at the selection prompt and then? at the FLAT prompt Why might a particular LTG Make Code NOT be available in LTG Inquiry 3702? The make is not "selected" in LTG setups 3703 ERA Ignite displays totals and customer invoice payment information if: B&C (The repair order was invoiced on version 24.25 or higher and the sale type has payment accepted Which of the following invoice types can be closed out of balance in RO Closeout 3651 B or C (Warranty or Internal) In RO Closeout 3651 when entering a non-integrated DCS claim, which total is updated int accounting? The claim amount column in the Warranty RO claim screen In Service Operations 3625, how is the No of Time Performed field determined? Represents the number of times the operation has been performed since it was added to the system

How does ERA2 Operation Code Conversion 3285 treat ERA Opcodes that have been mapped to SPG op codes? None of the mapped ERA operations codes are updated, and the user must update the operation codes manually What is the recommended method for removing an advisor from the system? Enter a date in Inactive Status Date in their Technician/Advisor 3073 Advisors can generate service appointments from the RITS Desktop Application without having to access the Service Application False If the customer utilizes tech dispatching, how are teams dispatched work? Teams are assigned work based on their skill, availability, vehicle priority, and job sequence priority In RO Maintenance screen, which of the following cannot be done? Move a job from one RO to another How many service contracts TOTAL can be attached to a vehicle in the Vehicle Information 3040 screen? 16 How can user ID restrictions be placed on changing the labor sales or tech time in ERAccess RO Closeout 3651 Access SERVICE PASSWORDS (3630), answer Y to 'RO Invoice Field Passwords' and enter the user IDs that are authorized to make the changes How does putting a vehicle on hold affect the available time to sell? The available time to sell is reduced by the remaining time left in the job. The reduction occurs for both the promise date and the date the hold time should expire Where do you define whether technicians are automatically put in a working status before they log in (when using tech dispatching)

Dispatcher Options (3350 J Command) In technicians/advisors 3073, which department (S, B, P) display at the type T/A/B prompt? The department setup in Installation Setup 3281 How can a service advisor access SPG to create an SPG estimate from within RO Closeout 3651? Either A or B (Type SG at the command line of the main screen in RO Closeout 3651, or Select the job and type C to access the Billing Time prompt, then type SG) In the Monthly Purge 3112, what information is included in "Invoice Detail"? Information displayed in RO Closeout 3651 and RO Review in 3656 How are advisor schedules affected if "Minutes Between Reservations" is left blank in Reservation Manager Specs? Advisors can schedule multiple appointments without a specific amount of time required between appointments Why would the service dept user Service Operation Codes Copy 3286 to copy operation codes from one make to another? A new franchise was added that will be using their own operation codes Which print type is used when printing repair pre-invoices? RX When setting up Automatically Add Ops, you can set a specific mileage range the vehicle has to meet for the op codes to be added. True In the Daily View of Reservation Manager, up to how many digits will show in the mileage? 8 In Vehicle Information 3040, which date refers to the date the warranty period began on the vehicle?

The in-service date When using Rey Pay, where can you get a list of ROs with payments done online but not captured in service? Both C and D (RO Search - > Search by - > Outstanding online payments and Reports - > Open ROs Report 3617) An advisor is writing a service repair order in Rapid Reception, but the system does not autopopulate his/her advisor number. Which of the following is a possible solution? Attach the advisors user ID to their Name File 0551 How can the print job for GM Reports through Manufacturer Inbound Reports 5012 be routed to a different printer? Change the RP print type in Maintain Printer Usage 6150, under the branch the user is logged into, to the correct printer The "Minutes Between Reservations" spec in Service Specs - > Reservation Manager Spec serves as a feature to: Both A and B (Prevent Double Booking and Determine the Appointment Interval Which of the following screens would you use to set up an op code to default to a specific sale type in ERA Ignite? Service Specs - > Automatically Assign Op Code You can set up a RFID arrival notification for all of the following except: Returning Rental Which of the following is included on the Appointment Up-Sell Tracking Report? All of the above A defult sales type can be defined for an "Always Add" operation code True

Which adjustment date is used when a technician time adjustment is made in RO Time Entry 3652 The system date when the adjustment date was made When a certification number is entered in Vehicle Information 3040 on a vehicle, CERT will appear in reverse video in 3010, 3030, and 3651 True What message will the system return if Dealer Setup 3621 line 5 Customer Labor Rate is set to N and the customer labor rate is accessed in Make Billing Guide 3624? No Hourly Labor Rate If you receive the message "TECHNICIAN NOT ASSIGNED TO THIS PORT" in Tech Dispatching, where can this be corrected? Tech Sched/Operations 3326 When using Reservation Manager Find Next, what color does the system use to indicate a time block is unavailable, but the user has override access? Orange If a 30,000 mile service operation type is 'S' with no mileage ranges entered, when will the system recommend the operation code be performed At 30,000 miles only If the accounting make prefix is NOT setup correctly in Make Billing Guide 3624 for an individual make, what is a potential consequence? The repair order will post to incorrect accounts when updated to accounting In which executable are vehicle priority passwords established Dealer Setup 3321 Placing a job on hold will affect the 'Available Time to Sell' that is calculated in Appointment Time Schedule 3330