SHRM CERTIFICATION EXAM REVIEW | Actual Questions And Answers Latest Updated 2024/2025 (Gr, Exams of Marketing Business-to-business (B2B)

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SHRM CERTIFICATION EXAM REVIEW | Actual Questions And Answers

Latest Updated 2024/2025 (Graded A+)

What kind of culture includes intangibles like beliefs, attitudes, and values? - ✔✔Implicit What should be considered prior to terminating a long-term employee who has been previously successful? - ✔✔Transfer What is the primary reason to develop workforce diversity programs? - ✔✔Increase productivity What are the five compensable factors? - ✔✔SEWRS (supervision, effort, working conditions, responsibility, skills) What financial benefit does an employer reap in providing incentive pay rather than an increase in base pay? - ✔✔Does not add to the salary burden What are work stoppages that are neither sanctioned nor stimulated by a union? - ✔✔Wildcat What concept holds that an organization operates within a complex environment affected by and affecting different interests? - ✔✔Stakeholder theory What principle provides that employees should be treated fairly, given clear expectations, and provided an opportunity to defend themselves for a dischargeable offense? - ✔✔Due process The evaluation level of learning marks changes in what? - ✔✔Knowledge What time period(s)' needs are addressed in an organizational needs assessment? - ✔✔Present and future

What strategy primarily emphasizes the organization's needs when considering an employee's career path? - ✔✔Career management What budgeting method categorizes according to enterprise activities as opposed to standard departments? - ✔✔Activity-based What is the role of HR when conducting an investigatory interview? - ✔✔Risk manager for the organization What branding proposition answers the question why a talented person would want to work here? - ✔✔EVP (Employee Value Proposition) What should be HR's relationship with the corporate attorney? - ✔✔Proactive and reactive This good type of conflict means team members argue about how work should be done and how to best measure success. - ✔✔Task A change in who reports to who in an organization is an example of this kind of OD strategy. - ✔✔Structural What is the best way to increase confidence in stakeholders regarding business continuity and disaster recovery? - ✔✔Training (drilling) Why would you want to perform benefits needs assessment? - ✔✔It is key to attracting and retaining talent What key determination must be made prior to outsourcing a function? - ✔✔If it is a core competency. What is the capacity to recognize, interpret, and behaviorally adapt to different global mindsets and customs? - ✔✔Cultural Intelligence

What might you do prior to initiating a major, sweeping, controversial change initiative? - ✔✔Pilot program or focus group When considering a RIF (reduction in force), what offer might be made? - ✔✔To volunteer These provide leader with high-level, real-time metrics often configurable to make correlations with strategic goals clear. - ✔✔Dashboards What is revealed when leaders see a danger but decide not to address it? - ✔✔Risk Tolerance What leadership theory suggests that group performance depends on the situation favorableness which in turn is based on leader-member relations, task structure, and position power? - ✔✔Contingency (Fiedler) What must be shown to upper management in order to make a good business case? - ✔✔Impact on strategic goals What is the best argument in favor of any efforts to increase employee retention? - ✔✔Turnover and talent shortages affect performance What kind of global industrial relationship allows labor relationship to be managed entirely by the local subsidiary? - ✔✔Hands off What legal doctrine says employers are responsible for the discriminatory acts of their employees? - ✔✔Vicarious liability What tool would help HR identify its own effectiveness in mitigating risks from employment-related legal actions? - ✔✔HR audit According to the Immigration Reform and Control Act, what two things must an employer check for when hiring? - ✔✔Identify and right to work

What law defines a "mass layoff" as a non-plant closing during which 500 ftes (full time employees) or 33% of an active workforce of 50 or more employees are laid off in a 30-day period? - ✔✔WARN (Worker Adjustment and Retraining Notification Act. 60 days notice if possible) What must HR be sure of prior to conducting an employee attitude survey? - ✔✔Ensure management will respond to results What is a good way to clarify unclear answers from a focus group? - ✔✔Anonymous survey What type of global strategy primarily benefits a company because it creates strong customer ties and responsiveness? - ✔✔Localization What are the three types of OD intervention strategies? - ✔✔Structural, interpersonal, technological SIT This EI strategy may reduce job burnout. - ✔✔Job enrichment This EI strategy may reduce job boredom. - ✔✔Job enlargement What development initiative has the greatest impact on maintaining peak performance? - ✔✔Challenging assignments What business function is typically the closest to the end of the value chain for a retail organization? - ✔✔Fulfillment This legal system, the most prevalent in the world, applies abstract rules to specific situations. - ✔✔Civil law Of what geographical risks should an expatriate be apprised? - ✔✔Country-specific Heterogenous produce more creative ideas over time but only if what? - ✔✔They are managed well

What can be expected if an employee gets job satisfaction from a function that is suddenly outsourced?

• ✔✔Decline in morale and motivation What kind of organization knows how to manage change and adapts to its environment? - ✔✔Learning organization This workforce planning strategy takes a long-range, global view of how to create a sustainable source of new leaders. - ✔✔Succession planning This metric allows organizations to assess intangibles such as internal processes, customers, and learning and growth as well as finances. - ✔✔Balanced scorecard This document is a formal statement of principles and business practices. - ✔✔Code of conduct What is the first thing an organization should do if they fear their employees are being lured away by more money elsewhere? - ✔✔Conduct a compensation analysis If HR is rolling out a major change initiative, what might HR do instead of relying on possibly inconsistent communications by the managers? - ✔✔Create a presentation to be used What is the principle way of addressing internal equity of compensation? - ✔✔Job evaluation How can technology best improve communications with employees? - ✔✔Accessability and ability to personalize What kind of employees are appropriate where workforce needs are tied to annually recurring periods and employees need to be hired quickly. - ✔✔Seasonal These programs focus on expertise sharing and reducing organizational understanding loss due to attrition. - ✔✔Knowledge management

A global company concerned with consistency among locations will likely use this approach to goal- setting. - ✔✔Global integration/upstream Why is it more important to understand turnover FIRST in terms of the specific organization's history rather than general industry trends? - ✔✔Specific to strategy and more quickly actionable What would be a good way to investigate why turnover has risen in a company? - ✔✔Employee satisfaction survey Unanticipated turnover following a major change generally means what? - ✔✔Change was managed poorly What fast, inexpensive recruitment method might allow for rapid metrics if one, limited, local method has not proved adequate? - ✔✔Internet job postings These learners find it hard to sit for a long time and may be distracted by the need for exploration. - ✔✔Kinesthetic This document shows revenues, expenses, and profits. - ✔✔Income statement This document shows assets, liabilities, and equity. - ✔✔Balance sheet Also known as line of authority, this defines the extent of autonomy a manager has. - ✔✔Chain of command This corporate strategy focuses on giving a product unique characteristics for which customers will pay a premium. - ✔✔Differentiation Top management commitment is required in order for effective results from this EI strategy of encouraging proactive dialogue by employees with their managers. - ✔✔Open door

This recruitment method allows employers to pinpoint qualified internal candidates with a current interest for open jobs. - ✔✔Job posting What document gives a permission to take a job in a country? - ✔✔Work permit This type of needs analysis would identify departments with high turnover or skill deficiencies. - ✔✔Organizational What would be a good first thing to do to research whether there was justification for differences among compensation rates in different global locations? - ✔✔Market analysis (salary survey) For maximum effectiveness, what type of employees should be extensively coached? - ✔✔High- potential What risk does SHRM think is increased by unreasonable pressure for productivity, rigid management style, and layoffs? - ✔✔Workplace violence Generally, how should mixed feedback be given? - ✔✔Privately and first good then bad What are the treaties that eliminate the requirement that an international assignee and the employer participate in two separate social security programs? - ✔✔Totalization agreements What is generally the best way to protect sensitive corporate data when electronically transmitted? - ✔✔Encryption Why is it important to assess an employee's allegiance to his home culture prior to expatriation? - ✔✔To assess whether he will engage in shared experiences, thereby enhancing CI (cultural intelligence). How can HR BEST help (for the long-term) two departments that are in conflict? - ✔✔Work with them to develop strategic goals and plans

Why would a company have nonqualified deferred compensation plans? - ✔✔As incentives to key executives This kind of OD initiative focuses on job design, work-flow analysis, technology implementation, and system change. - ✔✔Work process This legal and ethical obligation requires HR to take reasonable action to check applicants' backgrounds to ensure honest responses in resumes and applications. - ✔✔Due diligence Needs Analysis in Training 3 levels - ✔✔1. Task 2. Organizational 3. Individual TOI Document to work in another country? - ✔✔Work Permit Job Bidding & Job Posting - ✔✔Bidding - Allows employees to tell you they are interested in a type of job (future) Posting - internally posting available job What kind of evaluation is a pre and post test? - ✔✔Learning What do you do when another company is stealing your employees? - ✔✔Look at external equity and do salary survey If you are rolling out a major change, and you are worried about manager's communicating it in their own words, what should you do? - ✔✔Communication strategy like a video, presentation, email or even one event where it is communicated in person. Balanced Scorecard - ✔✔Document that allows you to evaluate the health of an organization. Assess intangibles like good will, flexibility & resilience, in addition to money (tangible) Succession planning - ✔✔Long term

Replacement planning - ✔✔Short term Job evaluation - ✔✔Worth of a job What makes chance of workplace violence worse? - ✔✔Unreasonable demands What is a learning organization - ✔✔One that is able to manage change If you outsource something an employee likes, what will happen? - ✔✔Morale & motivation will go down Career management - ✔✔Career management involves preparing, implementing, and monitoring employees' career paths, with a primary focus on the goals of the organization. Career planning - ✔✔employee Career development - ✔✔2 way dialogue looking for the sweet spot between career management (organization) & career planning (employee) What is a bigger bang for your buck in terms of succession planning - ✔✔Coach high potential employees If you have to tell an employee that there are things they do well and things they don't do well... - ✔✔Tell them privately, and tell them the good first Value Chain - ✔✔The things you do to achieve success. The Big O. Common Law - ✔✔Based on precedents; previous cases

Civil Law - ✔✔Based on statutes, rules, regulations & can change quickly Risk Tolerance - ✔✔If management knows there is a potential problem and is not willing to address it The type of budget SHRM likes where you budget for the project - ✔✔Activity Based The type of budget that must justify to the big O (SHRM's favorite) - ✔✔Zero-based What do you talk about to an expatriate? - ✔✔Specific risks, culture How do you keep people at peak performance? - ✔✔Challenging assignments Best way to keep corporate data safe? - ✔✔Encryption EI strategy to prevent boredom? - ✔✔Job enlargement (more to do within same level) EI strategy giving more autonomy? - ✔✔Job enrichment. Gives more responsibility. Also reduces burnout. What is HR's role in an investigating interview? - ✔✔Act as risk manager for the organization What two functions answer to the CFO? - ✔✔Finance and accounting Nonqualified benefits - ✔✔Are for highly compensated c-suite (taxed to both employer and employee) OD or OED - ✔✔Focuses on managing major change to the organization. Three types: Structural, Technological, Interpersonal (SIT) Structural - ✔✔Who reports to who

EVP Employee Value Proposition - ✔✔Why work for us? Branding initiative Two things required for immigrants? - ✔✔Identity and authority to work (I9 document to fill out, must be done within 3 days) Vicarious Liability - ✔✔Employers held accountable for what employees do Business Case - ✔✔If you are trying to sell a proposal; Show tied to strategic goals and ROI Why is turnover such a bad thing? - ✔✔Cost & Morale What should you do when you will have a reduction in force (RIF) - ✔✔Ask for volunteers What is the most important reason to complete a risk assessment? - ✔✔To develop management tactics for strategic and operational risks. The primary outcome of a risk assessment is to give organizations the information they need to develop an efficient and effective program that manages strategic and operational risk across the organization. What type of engagement is evident in the effort an employee puts into his or her job? - ✔✔Behavioral engagement is evident in the effort employees put into their jobs, which leads to greater value, creating higher performance than from less-engaged employees. What is most critical to the effectiveness of performance management systems? - ✔✔Clarity of performance standards. Clear communication of performance standards is the basis of an effective process. Behavior that is expected and evaluated must be communicated clearly. What is the correct term for the right of an individual worker to unite with other workers to promote desired employment conditions as a group? - ✔✔Freedom of association = is the right of workers to join (or not join) an organization of their choosing without prior authorization by their employer.

How has talent acquisition been affected by social media? - ✔✔Social media makes it easier to find passive candidates. In addition to finding passive candidates directly online 24/7, social media enables talent scouts access to passive candidates' networks of key connections. What is the best basis for developing an organizational effectiveness and development (OED) program? - ✔✔Results of a needs assessment What converts HR metrics into decision-support tools by providing additional context? - ✔✔HR analytics HR Measures - ✔✔collect and tabulate data. Which function has the most responsibility for future revenue? - ✔✔R&D A company announces that it intends to capture another 20% of market share by opening ten more stores within three years in key locations. What type of strategic communication is this? - ✔✔Long-term objective