SHRM Senior Certified Professional SCP 2024 Exam Study Guide, Exams of Human Resource Management

Download SHRM Senior Certified Professional SCP 2024 Exam Study Guide and more Exams Human Resource Management in PDF only on Docsity! SHRM Senior Certified Professional SCP 2024 Exam Study Guide Questions and Answers 100% Pass | Graded A+ David Mungai [Date] [Course title] SHRM Senior Certified Professional SCP 2024 Exam Study Guide Questions and Answers 100% Pass | Graded A+ What is Business Acumen - Answer>> Understanding Profitability, The cash flow, and the business niche Why is Business Acumen important - Answer>> it allows HR professionals to create long-term strategies that align with a business's goals and objectives while hiring the right people with relevant skills to bring rewarding outcome for the business in the future. How do you Develop business acumen - Answer>> understanding finances, getting familiar with current business strategies, and understanding business environment. What is needed for an organization to succeed in regards to communication - Answer>> The communication to bridge the gap between management and employees. What are the 4 steps to creating effective internal communication strategy - Answer>> understand the way your company operates and what employees expect from management. Set clear and achievable goals for employees. Put effective channels in place to streamline communication. Plan the extent to which information will be shared internally. Why is face-to-face communication important - Answer>> Personalized emails take time that companies lack and do not include facial expressions and tone of voice. What does an effective HR strategy align - Answer>> Employees goals with company goals generations, assign culture educators, and encourage adaptability. How is leadership characterized? - Answer>> social impact link between 2 or more people who rely on one other to achieve common goals What is maintenance requirement? - Answer>> The need for people to be accepted and strive to work together What are task needs? - Answer>> The need for the team to manage advancement toward achieving the goal that led to the formation of the group What is Goal-Set Theory? - Answer>> People will perform better at work if they have demanding, defined, and agreed upon performance goals or targets. What is expectancy theory? - Answer>> People choose the more appealing goal when presented with 2 or more options. People will choose the option with the highest self benefit and fewest self drawbacks. What is attribution theory? - Answer>> Primarily based on Fritz Heider's work, this is the process by which a person perceives events as being generated by a specific component of a generally stable environment. Self-Determination Theory - Answer>> We are motivated by three higher-order needs: Expertise (Need to know the environment), independence (need to operate autonomy), and affiliation (need for belonging). What is a leaders success dependent on? - Answer>> That individuals followers How should leaders manage those in early stages of development? - Answer>> Be more directive than encouraging. What is Directing (situational leadership)? - Answer>> 1st Step: The focus on tasks rather than an immediate report's relationship because that relationship does not exist yet. What is Coaching (situational leadership)? - Answer>> 2nd Step: Focus on tasks but a shift in attention to also grow relationship with employee, drawing on the trust that has already been established and the support that has been displayed. What is Supporting (situational leadership)? - Answer>> 3rd Step: For those employees who have become proficient but still inconsistent. Encourage individuals and no longer need for explicit directions, leaders continue to check in to ensure tasks are being completed. What is Delegating (situational leadership)? - Answer>> 4th Step: end objective where employees feel fully energized and are capable of taking the ball and running with it with minimum monitoring. Continue praise must still be provided, but no longer need to applaud every completed assignment. What is the Leadership Path-Goal Theory? - Answer>> A leaders primary responsibility is that employees feel their efforts will result in a great outcome, their sincere efforts will be recognized, and the rewards they will receive will be useful to them. What are the 4 types of leadership styles? - Answer>> Directive, Supportive, Participative, and Achievement Oriented Directive Leadership? - Answer>> Leaders that give explicit instructions to their subordinates. Supportive Leadership? - Answer>> Employees receive emotional support from their bosses. Participative Leadership? - Answer>> Means of indirectly directing strategic choices for workers with a high internal locus of control. Achievement Oriented Leadership? - Answer>> Set goals for their personnel and encourage them to achieve these goals. Transformative Leaders? - Answer>> Align their goals with those of their employees Transactional Leaders? - Answer>> Guarantee employees will exhibit appropriate behaviors and deliver resources in exchange for their benefits. What 4 tools do Tranformative leaders have to influence employees and build dedication? - Answer>> Charisma, Vision, Intellectual Stimulation, and Individualized Consideration. What is the difference between performance and talent calibration? - Answer>> Performance is focused on a specific period where as talent is focused on future-oriented to measure general robustness and talent pool. What is the performance calibration process? - Answer>> Appraisal (managers evaluating teams), Calibration (discussion of accommodating, making concesssions, competing, or working together. When it comes to adopting a conflict resolution technique, what are the 2 dimensions the Thomas-Kilmann specifies? - Answer>> Assertiveness and Teamwork When choosing the best method for resolving a conflict, what variables must you examine to determine the appropriate strategy? - Answer>> The consequences for you or others if your desires are not met, the ramifications of deciding to be more forceful, and whether or not there is a joint or cooperative solution. What is the first step necessary in any recruitment strategy? - Answer>> Develop adequate staffing strategies and projections to identify how many personnel they will require. What are internal factors organizations need to consider before recruitment? - Answer>> Financial restrictions, employee unions, levels of production, current sale trends, expansion plans. What are external factors organizations need to consider before recruitment? - Answer>> Technology advancement, Amendments in legislation, unemployment rates, change in population, distribution of population, and competition. What are elements to consider when making a recruitment strategy? - Answer>> Make use of staffing plans, confirm job analysis is accurate, what are the job requirements and description, establish an internal system for evaluating if internal candidates are ready for the position, and determine the most effective recruitment methods for the post. Before starting recruitment, what should a company conduct? - Answer>> a job diagnostic survey to identify job characteristics What is a job description? - Answer>> list of task, duties, and objectives that the job requires. What are job specifications? - Answer>> Explains the skills and talents that a person must possess to perform the particular job. What is the difference between a Task-Based and Skill/Competency-Based Analysis? - Answer>> A task based list each task specifically and each step is clear in direction (ex. prepare reports, cold-call three customers a day). A Skill/competency is less clear and more objective with high level goals (ex. able to work with teams, innovative). What are the most common reasons employees leave a company? - Answer>> Problems with the jobs they are doing, problems with the boss, incompability with the company's culture, or unhealthy working conditions. What do 90% of managers believe is the reason employees leave a company? - Answer>> Compensation What are the 5 most typical reasons for an employee leaving their company? - Answer>> Mismatch between the task and the employee's abilities, lack of development, internal pay equity, management, and workload. What are some examples of empowering employees? - Answer>> Encourage fresh ideas and ways of doing things. Ensure employees have access to the information they require to perform their duties. Use management approaches that encourage employee involvement, feedback and ideas. What is the equity theory? - Answer>> Employees are demoralized when they perceive incentive distribution unevenly. What is Reinforcement Theory? - Answer>> Behavior is a result of the outcomes of actions. Agile (project management approach)? - Answer>> Procedure in which self-organizing and cross-functional teams and their customers work together to develop requests and solutions. Lean (project management approach)? - Answer>> Goal is to provide more value to customers while using fewer resources. Distinguishes waste as 3 categories (3Ms): Muda, Mura and Muri Muda Definition (3Ms of Waste)? - Answer>> Refers to action or procedure that does not have any value. Mura Definition (3Ms of Waste)? - Answer>> Refers to inconsistencies in workflow processes at the scheduling and operation levels. Muri Definition (3Ms of Waste)? - Answer>> Implies overburden or excessiveness. Refers to business managers putting undue stress on their personnel and processes due to factors like inadequate organization, ambiguous working methods, and ineffective equipment. Six Sigma? - Answer>> Goal is to increase quality of a process by lowering the number of errors. DMAIC - Answer>> Six Sigma used to improve corporate processes. Define the issue, Measure the many features of the What is the development process and steps for OE&D? - Answer>> Identify the Gaps, Diagnose the problem, Design the Techniques, and Implement the intervention What are the 2 types of Organizational Design Structure? - Answer>> Centralized structure and Decentralized Structure. What is the Strategic Technology Management System (STMS) Technique? - Answer>> It allows for adopting new technologic systems, implementing it for use over a long-term period and managing it until the point its decline. What is the STMS Life-Cycle? - Answer>> Technology creation, technology monitoring, assessment, technology transfer, accepting technological change, and utilization. What are the task of a workforce management system? - Answer>> Data Accumulation, Managing Employees, Forecasting and Budgeting, Scheduling, Time Management, Employee Performance, Recruitment Process, and Compliance. What is the primary goal of a workforce manager? - Answer>> How to make the most out of the resources available and bring the best out of each employee. What factors may lead to an organization restructuring? - Answer>> Affected business environment, financial turnover, or innovation. What are the different types of Organizational Restructuring? - Answer>> Financial Restructuring, Cost-Saving, Mergers and Acquisitions, and Legal Restructuring. What are the 4 types of CSR - Answer>> Environmental Responsibilities, Ethical Responsibilities, Economic Responsibilities, and Philanthropic Responsibilities. What are the benefits of CSR? - Answer>> Saving money on operating costs, enhancing influence in the industry, funding opportunities, risk management, being an "employer of choice", and preserving the environment. What 2 basic parts does diversity refer to? - Answer>> How one identifies oneself and how one is regarded by one's peers. Definition of Inclusion? - Answer>> the achievement of a work environment in which all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organizations success. What is Conflict Resolution? - Answer>> Settling a dispute among parties by reaching a peaceful and practical resolution What are the different types of conflict? - Answer>> Relationship, task, intergroup, and value. What is the most important part of the conflict resolution process? - Answer>> Both aggrieved parties acknowledge and recognize that there is indeed an argument What are the conflict resolution strategies and methods? - Answer>> Assertiveness, Communication, Avoidance, Collaborating, and Compromising What is a mediator's main goal in conflict resolution? - Answer>> Generate a solution that works for both sides. What is the Risk Management Process? - Answer>> Identification, Assessment, Planning (Acceptance, Avoiding, Modifying, Transferring and Sharing), Implementation, and Observing. What strategies are used in developing a total rewards system? - Answer>> Analyzing, Designing, Executing, and Evaluating What does EAP stand for? - Answer>> Employee Assistance Programs Telework Enhancement Act of 2010 - Answer>> All workers to work remotely with a written agreement and performance maintain at same level. What were the key challenges HR Managers identified with remote work? - Answer>> Too much focus on productivity over mental health, absence of telework culture, lack of professional development opportunities, and use of monitoring and tracking tools instead of personal trust. What qualities does a strong and effective remote leader have? - Answer>> Attentiveness, Empathy, Flexibility, Effective Motivators, and Trust. Turnover rate? - Answer>> Number of employees who leave / total number of employees Absenteeism rate? - Answer>> Number of workdays missed by employee(s) / total workdays Time to Fill? - Answer>> Total days taken to fill a job / number of hires