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Skywest Flight Attendant Exam Questions and Answers ABS - Answer -Automated Briefing System AC - Answer -Aircraft ACAA - Answer -Air Carrier Access Act ADA - Answer -Americans with Disabilities Act AE - Answer -American Eagle AED - Answer -Automated External Defibrillation Aft - Answer -Rearward Aft FA - Answer -Rearward Flight Attendant APU - Answer -Auxiliary Power Unit AS - Answer -Alaska Airlines Operated by Skywest Airlines ASAP - Answer -Aviation Safety Action Program ATC - Answer -Air Traffic Control BCK - Answer -Biohazard Cleaning Kit CDK - Answer -Communicable Diseases Kit CFA - Answer -Chief Flight Attendant FAPM - Answer -Flight Attendant Policy Manual CRJ - Answer -Canadair Regional Jet CRM - Answer -Crew Resource Management CRO - Answer -Complaint Resolution Official CSA - Answer -Customer Service Agent DGHM - Answer -Dangerous Goods and Hazardous Materials DLC - Answer -Delta Connection DOT - Answer -Department of Transportation DVP - Answer -Direct View Panel EDK - Answer -Extended Delay Kit EGD - Answer -Extended Ground Delay EMK - Answer -Emergency Medical Kit EOW - Answer -Extended Overwater Operation ERJ 175 - Answer -Embraer Regional Jet ETA - Answer -Estimated Time of Arrival ETD - Answer -Estimated Time of Departure FA - Answer -Flight Attendant FO - Answer -First Officer FAA - Answer -Federal Aviation Administration FAK - Answer -First Aid Kit FAM - Answer -Federal Air Marshal FAR - Answer -Federal Aviation Regulation FFDO - Answer -Federal Flight Deck Officer FFOD - Answer -First Flight Of the Day FWD - Answer -Forward FWD FA - Answer -Forward Flight Attendant Airspeed - Answer -Speed at which the aircraft is traveling through the air; it may be less or more than the relation to the ground. Air Traffic Control (ATC) - Answer -A service operated by the appropriate authority to promote a safe, orderly, and expeditious flow of aircraft. Altitude - Answer -The height of an aircraft above sea level expressed in feet. Auto Pilot - Answer -An electronic device used to maintain control of the aircraft when desired by the crew. Bank - Answer -To turn or tip the airplane either to the right or to the left in order to change direction of the aircraft. Bid - Answer -A schedule built by the company, which may consist of trips, reserve days and days off. Bulkhead - Answer -A wall that divides the cabin interior wholly or partially. Calendar Day - Answer -A 24-hour period starting at 0001 local time and ending at 2400 local time. Captain/PIC - Answer -A pilot who is in command of an aircraft and crew while on duty and is responsible for the manipulation of the flight controls of an aircraft. COMAT - Answer -Company material/company mail carried onboard the aircraft from city to city. Configuration - Answer -Seating arrangement onboard the aircraft. Connection - Answer -A required plan change to arrive at a destination. Crewmember - Answer -A person assigned to perform a duty in an aircraft during flight time. Crew Resource Management - Answer -Effective utilization and communication with all resources to achieve safe, efficient flight operations. CRJ 200 - Answer -Bombardier Canadair Regional Jet - 50 passengers, one-class cabin. Crew Support - Answer -The group that assigns flight attendants to trips based upon need. CRJ 700 (69 Pax) - Answer -Bombardier Canadair Regional Jet - 69 passengers, 9 first class 16 Delta comfort & 44 Main cabin. CRJ 700 (70 Pax - AE) - Answer -Bombardier Canadair Regional Jet - 70 passengers, 6 First class, 16 Main cabin extra & 48 coach CRJ 700 (70 Pax - UAX) - Answer -Bombardier Canadair Regional Jet - 70 passengers, 6 first class 16 economy plus & 48 economy seats. CRJ 900 (76 Pax) - Answer -Bombardier Canadair Regional Jet - 76 passengers, 12 first class 12 Delta Comfort plus & 52 Main cabin . Customer Service Agent - Answer -An employee who has the responsibility for assisting customers, whether it's a customer relations, frontline, gate, cargo, or ground operations employee. Flight attendants interact with customer service representatives in boarding and deplaning passengers. Deadheading - Answer -Transportation of a crewmember from one point to another in order to cover a trip or return to base. Direct Flight - Answer -Most direct flight making intermediate stops. Domicile - Answer -The city designated by the company where flight attendants are based. Duty Time - Answer -The time beginning at the report for duty time and terminating at the release from duty time. ERJ 175 - Answer -Embraer Regional Jet - 76 passengers, 12 first class and 64 economy plus/economy seats. Ferry Flight - Answer -A flight set up to move aircraft from one station to another without passengers. First Officer - Answer -A pilot second-in-command whose duty is also to assist or relieve the Captain/PIC in the manipulation of the controls of an aircraft, including takeoff and landing. Flight - Answer -Movement of an airplane from its point of origin to its final destination. Flight Attendant (FA) - Answer -Individual qualified to perform safety duties and deliver customer service in the aircraft cabin. Flight Time - Answer -The actual elapsed time from departure to arrival for purposes of pay. Forward (FWD) - Answer -Refers to the front portion of the aircraft. Ground Instructor - Answer -Flight attendant who teaches training courses or performs IOE and line checks. Hangar - Answer -Building in which aircraft maintenance is performed and administrative offices and training are housed. Head Wind - Answer -Wind blowing directly against the course of an aircraft. InFlight Opperations - Answer -The team assigned to hire, train and manage flight attendants and handle the in flight aspects of each flight. Interline - Answer -Transportation segment of two or more airlines or commercial operators. (two flights on different carriers.) Intermediate Stops - Answer -A scheduled stop between the origination of a flight and the termination of a flight. Jumpseat - Answer -Collapsible seat in the cabin or flight deck, for use by the flight attendant in the cabin and an observer in the flight deck. Lead Instructor - Answer -Conducts IOE training and administers line checks. Leg - Answer -That portion of the flight between two cities.