SMART SERVE ACTUAL GUIDE EXAM Questions with 100% Verified Answers UPDATED 2024 GRADED A+, Exams of Nursing

Download SMART SERVE ACTUAL GUIDE EXAM Questions with 100% Verified Answers UPDATED 2024 GRADED A+ and more Exams Nursing in PDF only on Docsity! SMART SERVE ACTUAL GUIDE EXAM Questions with 100% Verified Answers UPDATED 2024 GRADED A+ Charlie is the manager of an upscale bistro. Two guests, whom are regulars have had too much to drink. Afsha, the server wants to cut them off however Charlie says to let them have one last round. The guests are sent home, as one is getting out of the cab he has an accident. Who is responsible; Charlie, Afsha, or Both? --------- Correct Answer ---------- Both Smart Serve regularly conducts audits of completed certifications? ---------- Correct Answer True Only the owner and manager of an establishment can be held legally and personally responsible of an intoxicated customer? --------- Correct Answer ---------- False Daniel is tending bar for a family reunion of about 50 people. All drinks must be purchased at the bar. Can Daniel be held responsible for monitoring the amount of alcohol is sold to each guest? --------- Correct Answer ---------- Yes, he is responsible for looking out for the safety and sobriety of all guests. Jane, a server, is relieved when Mr. Gordon has headed home. Does her responsibility of him end when he leaves the establishment? --------- Correct Answer ---------- No, it ends whenever Mr. Gordon is sober again. Kew is 21 years old, and a bartender. A young man sitting at the bar has had three drinks in under an hour and is showing signs of intoxication. She refuses to serve him anymore, he gets angry and leaves. After leaving, the young man runs a red light, hitting another car. Nobody is killed, however the other driver has head trauma and broken bones. Can Kew be held civilly and criminally liable? --------- Correct Answer ---------- Yes Can a person who is being disruptive be ejected from a licensed establishment? --------- Correct Answer ---------- Yes Cai is 16 years old and wants to get a part-time job. His Uncle has offered a job working at one of his restaurants. The job includes; cleaning tables, cutting lemons and limes for drinks, and restocking the wine fridge behind the bar. Can he have this job? --------- Correct Answer ---------- No In Ontario, which organization is responsible for regulating the sale and service of alcohol to public within licensed establishments?; Ministry of Tourism, Liquor Control Board, or Alcohol Gaming and Commission of Ontario? --------- Correct Answer ---------- Alcohol and Gaming Commission of Ontario. Leung and his two friends have been partying at a pool hall, for about two and a half hours, and have each had 5-6 beers. They're starting to get louder and more disruptive. Another assess the guests physical and behavioural state, used his listening an observational skills, and ask questions. What must an ID have to be considered valid? --------- Correct Answer --------- A standard drink is 12 ounces/341 ml of beer with 5% alcohol, 5 ounces/142 ml of wine with 12% alcohol, 1.5 ounces/43 ml of distilled spirits with 40% alcohol ----------- Correct Answer ---------- True Offences that could be served? (7) - ANSWER--Fined -Arrested -Served Jail Time -Temporary Licence Suspension -Criminal Charges -Academic Sanctions -Job Loss Special Occasion Permits are required: - ANSWER--In any location other than a residence, private place, or licensed establishment. -Picnic -Required to serve alcohol at events in any -Residence -Private Place -Licensed Establishment -Applies whether or not there is a cost to the alcohol -Not required in liquor sales license, caterers enforcement, or private places -Allows permit holder to get alcohol at LCBO, beer store and Ontario wine stores. What is required by any business that sells or serves alcohol? - ANSWER-Liquor Sales Licence Liquor sales licence is issued by the - ANSWER-AGCO Take Home The Rest (5) - ANSWER--Allows guest to remove unfinished wine that has been brought onto the premises by BYOW program or ordered as part of the guests meal. -Wine must be resealed, making sure cork is flushed with top of bottle. -Guests cannot take unopened wine under THTR program unless wine unless brought by guest under BYOW -THTR only for wine -THTR cannot be offered to intoxicated or approaching intoxication guests. Serving Alcohol consists of? (3) - ANSWER--Taking and serving drink orders -Stocking refrigerator or bar area -Bartending Licensed Establishment? (8) - ANSWER--Serve or sell alcohol under liquor licence purchased through government stores, or BYOW if granted. -All Alcohol served or sold is consumed in licences area, except for THTR wine. Wine Pub - ANSWER-Allow sales and service of wine manufactured on the premises for consumption on the same premies Mini-Bar - ANSWER-Allows the license to sell and serve alcohol from a mini-bar in a room that is rented for overnight accommodations Golf Course - ANSWER-Allow the license to sales and service alcohol for consumption on the playing area of a golf course Caterer - ANSWER-Allow the licence to sell and serve alcohol off the licensed premise. The catered event must be sponsored by someone other then the licensed holder and light meals must be available. Bring Your Own Wine - ANSWER-Allow the licensed to serve commercially made wine brought by a guest in the same manner as wine selected from the menu. Room service - ANSWER-Allows the licensee to sell and serve alcohol to registered guests in a hotel room that is rented for overnight accommodations Civil Liability for Negligence (3) - ANSWER--Server or establishment is not careful in stopping harm or injury to a guest -Potential responsibility for payment of damage -Determined by our courts in the form of judgement, usually after a trial of the evidence and by applying common law Fines of not meeting regulations of LLA - ANSWER-Individual - $100,000 and/or imprisonment for 1 year Corporation- $250, 000 Fines of selling or supplying alcohol to a minor or an apparent minor - ANSWER- Individual - $200,000 and/or imprisonment for 1 year Corporation- $500, 000 3 ways Civil Liability can arise? - ANSWER-1. Under the provision of the LLA 2. By the court finding of negligence or lack of duty of care 3. Under occupiers liability act Criminal Liability - ANSWER-Criminal charges that are laid by the police Liquor License Act (2) - ANSWER--Cannot serve alcohol to guest to intoxication -must ensure guest is not in danger of causing injury or damage to themselves or others Duty of Care - ANSWER-Owned by the server to ensure alcohol is not served to intoxication. If so it is the servers responsibility to ensure the customer is not in danger until the sober up Negligence/Duty of Care - ANSWER-Found when there has been a failure to use the care that a reasonably cautions a careful person would use under simulator circumstances. Server Must Not (5) - ANSWER--Encourage drunk news or supply alcohol to intoxication -Inadequately monitor, supervise or control how much the guest drinks -Fail to notice signs of intoxication -continue to serve alcohol to intoxicated guests -Fail to take steps to stop drinking and driving Occupiers Liability - ANSWER--Law that deals with injury caused by a condition of the premises or activities that have taken place on the premises -OLA licencee has a legal duty to ensure a safe area for guest especially when intoxicated Occupiers Liability is Responsible for/ 3 issues that results in civil liability? - ANSWER-- Condition of premises -Conduct of staff/guest on premises -Activity carried out on premises Responsibility of licencee, management and staff to detect disorderly conduct which includes? - ANSWER--Controlling and monitoring line ups -Minimizing damage, nuisance or other harm to property caused by disorderly conduct of someone entering or leaving premises Rights under the L.L.A? (2) - ANSWER--Deny Entry -Eject Guest Entry Cannot be Denied to? (4) - ANSWER--AGCO Inspectors -Firefighters -Law Enforcement Officers -Government Inspectors When can you use force? - ANSWER--Guest does not leave when requested alcohol is more slowly then it is - ANSWER-Metabolized Liver metabolizes alcohol by? - ANSWER-Body chemicals that breaks down alcohol 1 hour/ standard drink slowly eliminated from blood stream - ANSWER-90% removed through the sweat, breath and urine - ANSWER-10% Absorbed Blood alcohol consumption - ANSWER-Measures the alcohol in the bloodstream (mg) of alcohol/100ml of blood Drivers license suspension when? - ANSWER-0.05 Criminal affence - ANSWER-0.08 Impairment starts with? - ANSWER-One drink Blood alcohol concentration chart - ANSWER--tool used to estimate how much an individual can safely drink -should only be used as a guideline Accurate BAC values very depending on? - ANSWER-Body type Gender Other factors Factors affecting blood alcohol concentration? (9) - ANSWER-1)Environment 2)time between drinks 3)tolerance 4)Body fat 5)gender 6)physical health, fitness, age 7)body size 8) medication 9) food & alcohol free drinks Environment affecting blood alcohol level - ANSWER--relaxed rate of drinking is slower -drink more at cocktails Tolerance affecting blood alcohol level? - ANSWER-Greater tolerance of alcohol does not lower there BAC Gender affecting blood alcohol level - ANSWER-150lb women will have a higher BAC then a 150lb man Physical health, fitness, age affecting blood alcohol level - ANSWER--fit male will have a lower BAC then unfit man -old man will have a higher BAC then a young man Body size affecting blood alcohol level - ANSWER-Smaller person will have a higher BAC Medications affecting blood alcohol level - ANSWER-Increase effects of alcohol 5 signs of intoxication? - ANSWER-1)changing vital signs and physical appearances New ID?(6) - ANSWER--Raised lettering on drivers license number -Protected secondary photo and signature -Raised lettering on date of birth - Photo and signature are imprinted into the surface of the card -background has a fine line -magnetic strip on the back of the card Assess your guest - ANSWER--assess if the guest was drinking before arriving -mood the guest is in -signs of medication, particular condition or drugs Listen and observe - ANSWER--Engage in conversation -Make eye contact -Listen to their tone loud or aggressive, slurred words Note body language - ANSWER-Slower response time to speech and movement Ask questions - ANSWER--driving? -designated driver? -how they are feeling? -their mood? Keep communicating - ANSWER-To assess their service needs Determine how much the guest has been drinking - ANSWER--tab states how many drinks were ordered -keep tally -know method used in establishment -use different types of glasses for alcoholic and alcohol free drinks When waitressing you should? (6) - ANSWER--Assess guest -Listen and observe -Note body language -Ask questions -Keep communication -Determine how much the guest has been drinking Red (5) - ANSWER--Intent of drinking/becoming drunk -Aggressive -Glassy eyes -Arguing bating -Increased physical and behavioural signs of intoxication Yellow(4) - ANSWER--Alcohol service is slowed or stopped -Loud, boisterous behaviour -drinks quickly -"life of the party" Green (4) - ANSWER--Relaxed -In control -Talkative -Happy Why should you tell a manager or co-worker when a customer has reached "yellow" or "red" (3) - ANSWER--back up is available if needed -prevent guests from trying to get others to serve them -witness if incident occurs When leaving you should share with waitress? (2) - ANSWER-- amount of drinks you served to remaining guests - concerns of any potential problems Should you serve alcohol to a guest that had been served by another co-worker without asking them - ANSWER-No House Policy(3) - ANSWER--Designed to guide and support you in all aspects of responsible alcohol service -should give clear and consistent guidelines to carry out your establishment philosophy of responsible alcohol service -ask manager or owner for this What should a house policy include? - ANSWER--goal statement which represents your establishment overall commitment towards achieving responsible beverage service Slowing service(8) - ANSWER--avoiding them -engaging them in something different -offer water -make manager aware -delay service When should you talk to a manager? - ANSWER-Soon as possible so that they can get their input and determine the best way to handle the situation How can you stop a fight before it happens? - ANSWER--look for trouble signs such as verbal arguments -intervene in a friendly manner and remind them that fighting is not allowed Illegal activities (4) - ANSWER--drug possession use or sale -prostitution -illegal alcohol brought onto premises -gambling When there is illegal activities you should? (2) - ANSWER--Talk to manager or owner -call police Eject a guest you should?(4) - ANSWER--let manager/ owner/ co worker know that theguest needs to be ejected so that they can provide back up -ask person to leave -ask manager/owner to step in -if person still refuses to leave or weapon appears call police immediately Incident report should be written when? (8) - ANSWER--intoxicated guest is refusedservice -minor presents false ID -guest become violent or fight breaks out -anytime guest is asked by staff to leave -arranged transportation for guest -liquor inspector visits establishment -guest has accident or becomes Ill -police are called Incident report should include? - ANSWER--date time incident -servers and managers on duty -name of guest, type of clothing, general attitude -condition of guest -details about guests in the party -witness (name, address, number) -info on guest driving -bill -steps take to arrange transportation -details of any police involved -any other important details -write out immediately True or False The Government of Canada issues licences for the sale and service of alcohol in Ontario -✔✔ False, The Alcohol and Gaming Commission of Ontario (AGCO), which is an arm's length agencyof the Ontario Government, issues licences for the sale and service of alcohol in Ontario. The AGCO can also suspend or revoke a licence. True or False The minimum age for someone to serve or sell alcohol in Ontario is 18. -✔✔ True The minimum age for someone to serve or sell alcohol in Ontario is 18. He or she must also beSmart Serve certified. True or False You could be held civilly and/or criminally liable if you serve too much alcohol to a customer. - ✔✔ True, The Liquor Licence Act (LLA) is legislation that outlines the laws and regulations affecting the sale and service of alcohol in Ontario. This includes ensuring that you never servea customer to the point of intoxication. Not complying with the laws and regulations, could result in you being held civilly and/or criminally liable. True or False True or False If an intoxicated customer arrives at your establishment, you should not let them in. -✔✔ True,You cannot allow an intoxicated customer to enter or remain on the premises of a licensed establishment. True or False On average, the body can metabolize approximately 2 standard drinks in one hour. - ✔✔ False,On average, the body can metabolize approximately 1 standard drink per hour. True or False The amount of alcohol in the bloodstream is called Blood Alcohol Concentration (BAC). -✔✔ True, Blood Alcohol Concentration is measured by the amount of alcohol (milligrams) found in100 millilitres of blood and is shown in grams per 100mL. True or False The body uses chemicals in the liver to break down (metabolize) the alcohol so that it can beeliminated from the body. -✔✔ True, The body uses chemicals in the liver to break down (metabolize) the alcohol so that it can be eliminated from the body. True of False Approximately 60% of the alcoholic content will be slowly eliminated from the bloodstream. The remaining 40% will be eliminated through a person's breath, sweat, and urine. -✔✔ False,Approximately 90% of the alcoholic content will be slowly eliminated from the bloodstream. The remaining 10% will be eliminated through a person's breath, sweat, and urine. 1.5 ounces (43 mL) with 40% alcohol is one Standard Drink of: Beer, Wine or Spirits? -✔✔Spirits, One Standard Drink of SPIRITS is 1.5 ounces (43 mL) with 40% alcohol. Eating foods that are high in fat and protein before or while drinking, will help to slow down alcohol absorption. -✔✔ True, Food absorbs alcohol, keeping it in the stomach longer whichslows down the rate at which it is absorbed into the bloodstream. True or False People with more body fat tend to have a higher BAC than more muscular people of the same weight. -✔✔ True, Alcohol is not absorbed into fatty tissue and therefore is more concentratedin a smaller body mass. True or False Mixing a Caffeinated Energy Drink with alcohol increases the potential of your customer not realizing they are becoming intoxicated. -✔✔ True, Caffeine is a stimulant that can mask the effects of alcohol. This means people may continue drinking, not realizing how intoxicated theyare. True or False When served the same amount of alcohol in the same amount of time, a 120 pound person and a 160 pound person will both have the same BAC level. -✔✔ False, The smaller person will havea higher BAC level because alcohol is concentrated in a smaller body mass. True or False Carbonated drinks allow alcohol to enter into the bloodstream faster than normal. -✔✔ True,Carbonation builds up the pressure in the stomach, forcing alcohol into the stomach lining. From there, alcohol can quickly pass into the bloodstream. True or False A greater tolerance for alcohol can lower a person's BAC. -✔✔ False, While people who drinkon a regular basis are used to the effects of alcohol, a greater tolerance to alcohol does NOT lower a person's BAC. True or False When a female and male both weigh 175 pounds and consume 2 Standard Drinks each within 2hours, they will both have the same BAC. -✔✔ False, A female will likely have the higher BAC. Females, or transgendered persons born biologically female, tend to have a higher proportion of fatty tissue and less total body water than males, or transgendered persons born biologicallymale, of the same weight. True or False Slurred speech and difficulty with coordination and balance are always signs of intoxication. - ✔✔ False, Two of the most common signs of intoxication are slurred speech and difficulty withcoordination and balance. However, your guest might have a medical condition that mimics these signs. It is important to be sensitive to the possibility that something other than alcohol may be responsible for a guest's symptoms. True or False The Liquor Licence Act (LLA) outlines the laws and regulations affecting the sale and service ofalcohol in Ontario. -✔✔ True, The Liquor Licence Act (LLA) outlines the laws and regulations affecting the sale and service of alcohol in Ontario. You can serve a drink at 2:05 a.m., as long as the order was placed before 2:00 a.m. -✔✔ False,Orders for alcohol must be served before the stop-service time. True or False All signs of alcohol must be cleared within 60 minutes of the stop-service time. -✔✔ False, Allalcohol and its containers must be cleared within 45 minutes after the stop- service time indicated on the Liquor Sales Licence. Yes or No When a golfer goes to the parking lot to get something she forgot in her car, can she carry an open alcoholic beverage? -✔✔ No, Customers are not permitted to have open alcohol outsideof the licensed areas which include: parking lots, public walkways, or roadways. Yes or No Can a server use the original screw cap to reseal a bottle of wine so that the customer can takeit home under THTR? -✔✔ No, The bottle must be resealed with a natural or synthetic cork, flush with the top of the bottle. Yes or No Does a mini-bar have to include non-alcoholic beverages? -✔✔ Yes, A mini-bar must includenon-alcoholic beverages. Yes or No Can a restaurant serve a bottle of home-made wine brought in by a customer? -✔✔ No, A BYOW endorsement allows the licensee to serve only commercially-made wine brought in by a customer. Yes or No Authorized stores must display a Sandy's Law poster. -✔✔ True, Every authorized operator selling alcohol must display a sign warning women that drinking alcohol during pregnancy cancause Fetal Alcohol Spectrum Disorder (FASD). True or False Grocery store customers are allowed to carry and consume samples anywhere within where the alcohol sample was provided. However, manufacturer's on-site retail store customers may carry a sample and consume it anywhere within the store shopping area. True or False Stores must provide access to police and AGCO compliance officials to inspect the store. -✔✔True, Authorized stores must provide full access to police and AGCO compliance officials to inspect the store at any time. True or False If having a busy night, restaurants can choose to not keep records of liquor sold for takeout ordelivery. -✔✔ False, The licensee must keep records of liquor that was sold for takeout and delivery. These records must be kept for one year. Who could potentially be held liable for damages or injuries when a customer is served to thepoint of intoxication? the store shopping area. -✔✔ False, Grocery store customers must consume the sample in the area The Manager The licensee The server -✔✔ All responses are correct. All of these individuals could potentially be heldliable for injuries or damages when a customer is served to the point of intoxication. Yes or No Jane, a server, is relieved that Mr. Gordon has headed home. He was slurring his words and starting to get loud, so she had the doorman put Mr. Gordon in a cab. Does Jane's responsibilityfor Mr. Gordon end with sending him home in a cab? -✔✔ No. Mr. Gordon is the responsibilityof Jane and her establishment until he is sober. Yes or No Daniel is tending bar at the Legion Hall for a family reunion of about 50 people. There is no table service and all alcohol must be purchased at the bar. Can Daniel be held responsible for monitoring the alcohol consumption of all 50 guests? -✔✔ Yes. Daniel is responsible for lookingout for the safety and sobriety of all guests attending the family reunion. True or False Under the LLA, you have the obligation to remove an individual from the licensed establishmentif you reasonably believe the person is not permitted by law to be on the premises. -✔✔ True, Persons not permitted by law to be on the premises must be removed. True or False Under the LLA, you have the obligation to remove an individual from the licensed establishmentif you reasonably believe the person is on the premises for an unlawful