Download SMART SERVE EXAM 2024/2025 WITH 100% ACCURATE SOLUTIONS and more Exams Nursing in PDF only on Docsity! SMART SERVE EXAM 2024/2025 WITH 100% ACCURATE SOLUTIONS T / F: The Government of Canada issues licences for the sale and service of alcohol in Ontario. - Precise Answer ✔✔F: The AGCO issues licences for the sale, service and delivery of alcohol and is responsible for regulating the alcohol, gaming and horse racing sectors and cannabis retail in accordance with the principles of honesty and integrity, and in the public interest. In doing so, the AGCO administers the Liquor Licence and Control Act, 2019, the Gaming Control Act, 1992, and the Horse Racing Licence Act, 2015 and the Cannabis Licence Act, 2018. The AGCO also administers the charity lottery licensing Order-in- Council 1413/08. T/F: The minimum age for someone to sell, serve, handle or deliver alcohol in Ontario is 18. - Precise Answer ✔✔T: The minimum age for someone to sell, serve, handle or deliver alcohol in Ontario is 18. They must also be Smart Serve certified. T/F: You could be held civilly and/or criminally liable if you serve too much alcohol to a customer. - Precise Answer ✔✔T: The Liquor Licence and Control Act, 2019 (LLCA) is legislation that outlines the laws and regulations affecting the sale, service and delivery of alcohol in Ontario. This includes that a licensee cannot permit intoxication, and cannot sell or serve someone who is or appears to be intoxicated. T/F: After an intoxicated customer has left your establishment, you are no longer liable for him or her. - Precise Answer ✔✔F: Your liability does not end when the customer leaves. If you have served a customer to the point of intoxication, you are liable for them until they are sober again. T/F: Drinking coffee will help a person who is intoxicated sober up faster - Precise Answer ✔✔F: Drinking coffee, water or eating food will not help someone sober up faster. Once alcohol has been absorbed by the body and moves into the bloodstream, only time will help. T/F: An 8 ounce glass of beer is equal to an 8 ounce glass of wine. - Precise Answer ✔✔F: There are big differences in the alcohol content found in beer, wine, and spirits. This program will introduce a benchmark called a "Standard Drink" to help you estimate the amount of alcohol each customer has consumed. T/F: You can refuse the sale of alcohol to any customer even if they produce a valid I.D. - Precise Answer ✔✔T: It is your legal obligation to refuse the sale of alcohol to anyone if you have serving of 2 ounces with 30% alcohol will equal one Standard Drink. (60 ÷ 30 = 2). 1.5 ounces (43 mL) with 40% alcohol is one Standard Drink of: - Precise Answer ✔✔SPIRITS 5 ounces (142 mL) with 12% alcohol is one Standard Drink of: - Precise Answer ✔✔WINE (I got this one wrong be careful) 12 ounces (341 mL) with 5% alcohol is one Standard Drink of: - Precise Answer ✔✔BEER What is the formula for calculating a Standard Drink? - Precise Answer ✔✔The formula for calculating a Standard Drink is: 60 ÷ alcohol percentage = amount (in ounces). How many Standard Drinks are there in 3 ounces of spirits with 40% alcohol? - Precise Answer ✔✔2 Standard Drinks (3 ounces ÷ 1.5 ounces = 2 Standard Drinks). Sheila weighs 125 pounds and has consumed 3 Standard Drinks in 2 hours. Can you estimate her BAC level? - Precise Answer ✔✔Sheila has a BAC level of 0.08 (g/100mL) and is likely showing signs of intoxication. Franco weighs 175 pounds and has consumed 5 drinks during the last 4 hours. Can you estimate his BAC level? - Precise Answer ✔✔Franco has a BAC level of 0.06 (g/100mL) and may be starting to show signs of intoxication. T/F: An older person who drinks the same amount of alcohol as a younger person will likely have a higher BAC level. - Precise Answer ✔✔T: As people age, their ability to metabolize alcohol decreases. T/F: Eating foods that are high in fat and protein before or while drinking, will help to slow down alcohol absorption. - Precise Answer ✔✔T: Food absorbs alcohol, keeping it in the stomach longer which slows down the rate at which it is absorbed into the bloodstream. T/F: People with more body fat tend to have a higher BAC than more muscular people of the same weight. - Precise Answer ✔✔T: Alcohol is not absorbed into fatty tissue and therefore is more concentrated in a smaller body mass. T/F: Mixing a Caffeinated Energy Drink with alcohol increases the potential of your customer not realizing they are becoming intoxicated. - Precise Answer ✔✔T: Caffeine is a stimulant that can mask the effects of alcohol. This means people may continue drinking, not realizing how intoxicated they are. T/F: When served the same amount of alcohol in the same amount of time, a 120 pound person and a 160 pound person will both have the same BAC level. - Precise Answer ✔✔F: The smaller person will have a higher BAC level because alcohol is concentrated in a smaller body mass. T/F: Carbonated drinks allow alcohol to enter into the bloodstream faster than normal. - Precise Answer ✔✔T: Carbonation builds up the pressure in the stomach, forcing alcohol into the stomach lining. From there, alcohol can quickly pass into the bloodstream. T/F: A greater tolerance for alcohol can lower a person's BAC. - Precise Answer ✔✔F: While people who drink on a regular basis are used to the effects of alcohol, a greater tolerance to alcohol does NOT lower a person's BAC. T/F: When a female and male both weigh 175 pounds and consume 2 Standard Drinks each within 2 hours, they will both have the same BAC. - Precise Answer ✔✔F: A female will likely have the higher BAC. Females tend to have a higher proportion of fatty tissue and less total body water than males of the same weight. T/F: All signs of alcohol must be cleared within 60 minutes of the stop-service time. - Precise Answer ✔✔F: All alcohol and its containers must be cleared within 45 minutes after the stop- service time indicated on the Liquor Sales Licence. Y/N: When a golfer goes to the parking lot to get something she forgot in her car, can she carry an open alcoholic beverage? - Precise Answer ✔✔No: Customers are not permitted to have open alcohol outside of the licensed areas which include: parking lots, public walkways, or roadways. Y/N: Can a server use the original screw cap to reseal a bottle of wine so that the customer can take it home? - Precise Answer ✔✔Yes: A partially consumed bottle of commercially made wine removed from the licensed premise must be "securely closed" by the licensee. Y/N: Does a mini-bar have to include non-alcoholic beverages? - Precise Answer ✔✔YES! Y/N: Can a restaurant serve a bottle of home-made wine brought in by a customer? - Precise Answer ✔✔No. A BYOW endorsement allows the licensee to serve only commercially- made wine brought in by a customer. Y/N: Should a caterer always remove any unserved alcohol when leaving the catered event? - Precise Answer ✔✔Yes: Any unserved alcohol must be returned to the caterer's licensed premises. T/F: A "Sale" permit is required if you plan on selling alcohol at an event in a private place. - Precise Answer ✔✔T: "Sale" permits are required for the sale and service of alcohol at an event in any location other than a licensed establishment. T/F: Private events serving or selling alcohol can only be attended by invited guests. - Precise Answer ✔✔T: Private events serving or selling alcohol can only be attended by invited guests. T/F: Grocery stores can allow exchanges for alcohol products outside of the permissible hours of sale. - Precise Answer ✔✔F: Grocery stores can refund an alcohol sale at any time, but they cannot allow exchanges for other alcohol products outside of the permissible hours of sale. T/F: Licensed grocery stores can only sell alcohol to customers between 7:00 a.m. and 11:00 p.m. - Precise Answer ✔✔T: Licensed grocery stores can only sell alcohol to customers between 7:00 a.m. and 11:00 p.m. T/F: Licensed grocery stores must display a Sandy's Law poster. - Precise Answer ✔✔T: Every licensed operator selling alcohol must display a sign warning that drinking alcohol during pregnancy can cause Fetal Alcohol Spectrum Disorder (FASD). T/F: Grocery store customers are allowed to carry and consume samples anywhere within the store shopping area. - Precise Answer ✔✔F: Grocery store customers must consume the sample in the area where the alcohol sample was provided. However, manufacturer's on-site retail store customers may carry a sample and consume it anywhere within the store shopping area. T/F: Stores must provide access to police and AGCO Inspectors to inspect the store. - Precise Answer ✔✔T: Licensed stores must provide access to police and AGCO Inspectors to inspect the store at any time. T/F: Restaurants can choose to sell and deliver liquor only. - Precise Answer ✔✔F: Restaurants can only sell and deliver liquor along with food. Answer ✔✔No. Mr. Gordon is the responsibility of Jane and her establishment until he is sober. Although Jane took the correct steps in ensuring Mr. Gordon got home safely, he is still the responsibility of Jane and her establishment until he is sober. Daniel is tending bar at the Legion Hall for a family reunion of about 50 people. There is no table service and all alcohol must be purchased at the bar. Can Daniel be held responsible for monitoring the alcohol consumption of all 50 guests? - Precise Answer ✔✔Yes. Daniel is responsible for looking out for the safety and sobriety of all guests attending the family reunion. Being the only server at the event does not diminish Daniel's responsibility to monitor the alcohol consumption of all guests. Charlie is the night manager at an upscale Bistro. Two of the customers at table seven are regulars who spend a lot of money and refer a lot of business. Tonight, they have had too much to drink. Talia, the server, has come to Charlie and said that she has tried to refuse service, but one of the customers is insisting on another round of drinks. Charlie tells Talia to serve the last round and make sure that the customers are sent home in a cab. Talia serves them and later, when exiting the cab, one of the customers trips and hits his head on the pavement. He is taken to the hospital with fairly serious injuries to his head and face. Who could be held liable? Charlie, because he told Talia to keep serving after she had said she wanted to cut the customers off; Talia, because she was the one who served them the alcohol.; and/or The licensee. - Precise Answer ✔✔All responses are correct. Under vicarious liability, licensees could be held liable, regardless of how careful they have been, for the negligent or otherwise wrongful conduct of their employees. This does not reduce the personal liability of employees Charlie and Talia, who can also be found criminally or civilly liable for their own actions. T/F: Under the LLCA, you have the obligation to remove an individual from the licensed establishment if you reasonably believe the person is not permitted by law to be on the premises. - Precise Answer ✔✔T: Persons not permitted by law to be on the premises must be removed. T/F: Under the LLCA, you have the obligation to remove an individual from the licensed establishment if you reasonably believe the person is on the premises for an unlawful reason or is breaking the law on the premises. - Precise Answer ✔✔T: Persons on the premises for unlawful reasons or breaking the law on the premises must be removed. T/F: Duty of care means an establishment must protect an intoxicated customer from injuring themselves or others. - Precise Answer ✔✔T: An establishment has a duty of care to protect an intoxicated customer from injuring themselves or others. A customer who is intoxicated must be removed from the licensed area of the establishment until arrangements can be made to get them home safely. However, you are responsible for the customer until they are sober again. T/F: A server can use no more force than is necessary to remove a customer from the premises. - Precise Answer ✔✔T: If a customer does not leave as requested, he or she can be removed with "no more force than is necessary". This means that the force must only be used to remove an individual, not to cause harm. T/F: Poor coordination and balance are always signs of intoxication. - Precise Answer ✔✔F: Poor coordination and balance are signs that an individual may be intoxicated but does not always mean that an individual is intoxicated. It is important to be sensitive to the possibility that other factors, such as a medical condition, may be responsible for a guest's symptoms. T/F: The smell of cannabis is a sign of intoxication. - Precise Answer ✔✔F: Burnt/smoked cannabis has a very distinct smell. Although the smell of cannabis alone, is not a sign of intoxication, it should act as a trigger for you to look for other signs of intoxication. You are about to stop service to a customer. The customer has already been verbally abusive. What should you do? - Precise Answer ✔✔Alert your manager and co-workers After you stop service to a customer, you are surprised when she becomes confrontational. In front of other customers, you said: "You're starting to look drunk; I'm cutting you off!" What could you have done differently? - Precise Answer ✔✔Talked to the customer privately & Used a less confrontational statement A female customer is sitting at the bar having a drink. A male customer sits down and starts talking to her. He gets closer to her and waves you over asking for two drinks, but you notice that the woman looks uncomfortable. What should you do? - Precise Answer ✔✔Make eye contact with her and ask if she is okay* (this is the one I didn't select because I thought it might make the male uncomfortable), check to see if she wants the drink, and continue to monitor the situation to ensure her safety. Two customers have been arguing which escalates to a physical fight. You are concerned for everyone's safety. What should you do? - Precise Answer ✔✔Involve your backup/manager immediately and call the police. - do NOT ask other customers for help & do not try to get in the middle of the fight SIMPLE approach stands for - Precise Answer ✔✔S- signs of intoxication I - I.D. - check if valid (govt issued, photo, d.o.b) & not been tampered with, guest of age M - Monitor whats going on around you - look for signs that a guest should not be sold alcohol or given samples P - Prevent intoxicated or underage customers from buying alcohol. Look for customers that may purchase for a minor or a customer whose sale was already refused L - LET your manager and co-workers know if you have refused a sale to a customer. This helps them be on the lookout in case that customer attempts to purchase alcohol from another cashier after being refused the sale. E - evaluatethe best way to respond to a situation. Inform your manager, co-workers, and the police as required. Joe and Mitch are trying to get the attention of a group of female guests by ordering them drinks. The female guests are visibly upset by the unwanted attention and decide to leave. Mitch grabs the arm of one of the women as she passes by. She quickly pulls away and continues to walk towards the exit with her friends. Should you view Joe and Mitch's actions as sexual harassment? - Precise Answer ✔✔Yes Any unwanted attention and unwanted touching are acts of sexual harassment. T/F: Two guests are sitting together. About halfway through their first drink, you notice that one guest is sweating and appears unaware of what is happening. You should view this as a potentially dangerous situation, as this guest may have consumed a date rape drug. - Precise Answer ✔✔True: Sweating and appearing unaware of what is happening, after having consumed only a small amount of alcohol, are signs that an individual may have consumed a date rape drug. You should view this as a potentially dangerous situation. Randy befriends a female guest who is sitting at the bar. He buys her drinks throughout the evening. Sometime later, as she begins to show signs of intoxication, Randy insists that they leave the bar together. By accepting drinks from Randy, do you think the female guest provided consent to leave with Randy? - Precise Answer ✔✔No. Agreeing to a form of physical or verbal contact does not mean consent to other forms of contact. By accepting drinks from Randy, the female guest did not provide consent to leave with Randy. Nita and Nori arrived at the nightclub together and have been dancing together all evening. Later on, you can see that Nori is any unwanted verbal or physical sexual acts, and attempt to obtain sexual acts, by violence, force, or fear. T/F: If guests arrived at your establishment together and appear to know each other well, you should view all acts between them as consensual. - Precise Answer ✔✔F: If an act is unwanted, it is considered to be non-consensual. There are no exceptions. Sexual violence is most often committed by someone the victim knows. T/F: If a guest accepts a drink from another guest, this means that all future acts are automatically accepted. - Precise Answer ✔✔F: Agreeing to a form of physical or verbal contact, does not mean consent to other forms of contact. IS THIS THE RIGHT ACTION? Y/N: You notice a group of individuals dancing together. Then a second group approaches, makes comments and laughs loudly as they record the interaction with their phones. The first group of guests tries to move away while the second group continues to record them. You immediately decide to notify your manager and other colleagues. - Precise Answer ✔✔YES: Unwanted, persistent attention, unwanted comments and video recording without consent are acts of sexual harassment. Notify your manager, and colleagues right away. Take action to ensure the safety of your guests. T/F: You are bartending at a nightclub. You can see that a guest is touching another guest and you can hear the guest being touched ask not to be touched. You should wait to see if the situation continues before deciding to take any action. - Precise Answer ✔✔F: Don't wait for a complaint from the guest. You should do something right away. For example, notify your manager and other colleagues and speak to the victim. What would you do? You're a server at a restaurant, and your manager's family is at one of your tables. Your manager hasn't been drinking, but you notice one of his family members is starting to show signs of intoxication. This guest asks you for a double rum and coke. You refuse, but your manager insists. A) give them a single instead B) ask your manager to leave premesis C) calmly & firmly restate your decision - Precise Answer ✔✔C! Be calm and firm in your approach. If your manager continues to insist, simply say it is against the law to serve an intoxicated guest or to allow an intoxicated guest to remain on the premises. Inform other servers to stop service to the guest, and file an incident report. What would you do? You're serving alcohol at a nightclub. A young-looking guest asks you for a drink. Even though the nightclub has security at the door, you ask to see the guest's I.D., just to be sure. The I.D. is from Ohio. You're not familiar with this I.D. so you ask to see a second piece, which the guest is unable to provide. A) Ask some verifying questions, and if you're still unsure, discuss with your manager B) Security at the front must have OK'd the guest, so you serve the guest C) Eject the guest from the premises - Precise Answer ✔✔A! If you have any doubts, let your manager know. Don't serve the guest until your manager has confirmed that the I.D. is valid. What would you do? At the bar, you spot a sober male guest repeatedly asking a female guest for her number. The woman is showing signs of intoxication, but is clearly refusing to give the man her number. He continues to bother her. Given that the guest weighs approximately 125 lbs, and has consumed two drinks in one hour, what is her BAC level? - Precise Answer ✔✔0.06 While many factors affect the amount of alcohol in a guest's bloodstream, a woman of this weight, who consumes two glasses of wine within one hour, would have a BAC level of 0.06 according to the BAC chart. She is also beginning to exhibit some signs of intoxication. Is it the server's right to refuse service, despite being ordered by the manager to give this guest another glass of wine? - Precise Answer ✔✔Yes. It is a server's right and obligation to withhold or slow down service to a guest who is believed to be intoxicated or will become intoxicated if she consumes one more drink. 3 drinks served to guest in short time to point of intoxication: The manager ignores the server's concerns, and pours the guest another glass of wine. Later while leaving, guest falls and breaks sign to business next door. Guest suffers an injury to their hand, damages the sign are estimated at 1000 dollars. Who could potentially be held civilly liable in this situation? A) The server B) the manager C) the licensee - Precise Answer ✔✔B & C Both the manager and licensee could be held civilly liable. The server refused service when she observed the customer was beginning to show signs of intoxication. She took the right steps to protect herself from liability. The manager, however, served the guest a third drink in just over an hour and should have known the guest would become intoxicated. Because he ignored his Duty of Care, the manager could potentially be held civilly liable for injuries suffered by the guest, as well as for third-party damages to the business next door. Under Vicarious liability, the licensee could also be held responsible for the negligent or otherwise wrongful conduct of the manager. Customer wants to buy wine and some groceries. Displays some signs of intoxication, talking loudly, to other customers in line, and leaning on counter to steady herself. What should the cashier do if he suspects that a customer who is purchasing alcohol may be intoxicated? A) Sell the customer the alcohol. The store has no legal liability since the customer won't be drinking on the premises. B) Deny the sale and call the store manager. C) Suggest the customer come back when they are no longer intoxicated. D) Assess the customer to determine if they are intoxicated. - Precise Answer ✔✔D! If the cashier suspects that a customer may be intoxicated, he should assess the customer to determine whether or not it is safe to proceed with the sale. A brief conversation is usually all it takes. After chatting briefly with customer, customer concludes customer is intoxicated and considers whether to deny the sale If the cashier proceeds with the sale, could he be putting the store at legal risk? Yes or No - Precise Answer ✔✔Yes According to the Liquor Licence and Control Act, 2019 (LLCA), a cashier has an obligation to deny the sale of alcohol to a person who is showing signs of intoxication. 125 lb female guest has had 2 drinks in 1 hr, slurring words and loud talking. 0.6 bac, yellow rating. Guest asks server for food recommendation. Which of the following menu items would be the most effective in slowing down the rate at which alcohol is absorbed into the guest's bloodstream. A) The house special: a ¼-pound burger with fries B) Nachos and cheese. C) The house salad. - Precise Answer ✔✔A Foods high in protein and fat, like the burger and fries, absorb more alcohol than other types of foods. Eating these foods before, or while drinking, will hold alcohol in the stomach longer and slow the rate at which alcohol is absorbed. Foods like nachos and cheese, while high in fat, are also high in salt. Salty foods tend to make people thirsty, so always serve plenty of water with these types of foods. Salads are not effective in slowing down the rate at which alcohol is absorbed. Guest in yellow zone 0.6 bac showing some signs of intoxication 15 mins later, burger is served. Then guest asks for another glass of beer. What should the server do? A) Serve the guest another beer. B) Serve the guest a glass of water, and wait another 15 minutes before reassessing her BAC level. C) Deny serving the guest another beer. - Precise Answer ✔✔B!! When a guest is in the yellow zone, service must be slowed down or stopped. In this situation, the guest has finished her meal and has not consumed alcohol for 30 minutes which gave her body time to process the alcohol. The server can now reassess the guest's BAC and determine whether or not it is safe to serve the next drink. When server reassesses the guest, they find the guest is still showing signs of intoxication. Is it okay to serve this guest another drink? - Precise Answer ✔✔No Although she ate a meal and has not consumed alcohol for 30 minutes, if served a third drink within a 2 hour period, she would likely display further signs of intoxication. Service must be refused until she is no longer showing signs of intoxication. Remember it can take up to 30 minutes for alcohol to reach the brain, and for BAC to reach its peak. What should the cashier do if he suspects that a customer who is purchasing alcohol may be intoxicated? - Precise Answer ✔✔