Download SmartServe Certification Exam: Comprehensive Guide to Responsible Alcohol Service and more Exams Nursing in PDF only on Docsity! SMARTSERVE CERTIFICATION EXAM 2024/2025 You must be this old to sell alcohol - Precise Answer ✔✔18 Establishments that serve alcohol are required to also serve this - Precise Answer ✔✔Food, non-alcoholic beverages This act determines who can sell, buy alcohol - Precise Answer ✔✔Liquor License Act The Liquor License Act is issued by this group - Precise Answer ✔✔Alcohol and Gaming Commission of Ontario This is a policy that means unfinished commercially made wine can be removed from premises by patron - Precise Answer ✔✔Take Home the Rest (THTR) Establishment must do this to THTR wine - Precise Answer ✔✔Reseal partial bottle with cork flush with top THTR applies to only which type of alcohol - Precise Answer ✔✔Wine This policy allows patrons to bring wine with them to restaurants - Precise Answer ✔✔Bring Your Own Wine (BYOW) Restaurants can only sell alcohol bought from this - Precise Answer ✔✔Canadian Government store Alcohol can only be sold and consumed here - Precise Answer ✔✔Licensed areas Establishments cannot have a law requiring patrons to do this - Precise Answer ✔✔Buy a minimum amount of drinks to enter Servers cannot do this to slow down someone getting drunk - Precise Answer ✔✔Water down drinks This is the only type of container shooters are able to be served in - Precise Answer ✔✔Round-bottomed, self-supporting glasses. No vials or test tubes. Establishments must post signs warning about this - Precise Answer ✔✔Fetal Alcohol Spectrum Disorder The law that dictates posting signs about FASD is referred to as this - Precise Answer ✔✔Sandy's law This is the legal limit for BAC - Precise Answer ✔✔.05 This is the legal limit for criminal BAC - Precise Answer ✔✔.08 A BAC of .05 is this many milligrams per this many millileters of blood - Precise Answer ✔✔50mg/100ml Name some factors that affect BAC - Precise Answer ✔✔Environment, tolerance, time between drinks, body fat, gender, body size, physical health/fitness/age, medication, food/water consumed Name some signs of inebriation - Precise Answer ✔✔Poor judgement, coordination/balance, reason/caution/memory, loss of self control an inhibitions, changing vital signs or physical appearance Acceptable ID must be/have these 3 things - Precise Answer ✔✔Issued by government, include photo, include birthdate List some acceptable IDs - Precise Answer ✔✔Ontario DL, Canadian Passport, Canadian citizenship card, Canadian armed forces ID, BYID card, Secure Indian status card, Permanent residence card Is Ontario Health card an acceptable form of ID? - Precise Answer ✔✔It is usable at discretion of establishment - it can never be required These are the 4 verification steps with old-style ID - Precise Answer ✔✔Photo matches, First letter of ID matches first letter of last name, DOB numbers all same thickness and color, Surface of card smooth with no raised areas These are the 5 verification steps on the front of the new-style ID - Precise Answer ✔✔Raised lettering on DL #, secondary photo and signature bottom right, raised lettering on DOB, photo/signature imprinted on card surface, background has fine line This is the 1 verification step on the back of the new-style ID - Precise Answer ✔✔Magnetic strip These are things to consider when assessing guest - Precise Answer ✔✔Have they been drinking? What is their mood? Are they on drugs? These are things to consider when listening and observing guests - Precise Answer ✔✔Tone of voice, volume, slurring These are things to consider when assessing guest body language - Precise Answer ✔✔Slower, uncoordinated These are some questions to ask when assessing guests' conditions - Precise Answer ✔✔Are they driving? Is there a designated driver? How are they what is their mood? After initial assessment of guest this must be done throughout visit - Precise Answer ✔✔Keep communicating - continue to talk and assess often These are some methods to keep track of how much guests have had to drink - Precise Answer ✔✔Use their tab, keep a separate tab for individual drink orderers, use separate glass for non-alcoholic drinks Use this system to categorize guests for easy triage - Precise Answer ✔✔Traffic light system Alcohol can take this long to hit the brain so guests must be evaluated often - Precise Answer ✔✔30 minutes Establishments need to have this code that they abide by for alcohol serving - Precise Answer ✔✔Responsible Alcohol House Policy A responsible alcohol house policy must do these 2 things - Precise Answer ✔✔Give clear and consistent guidelines to carry out philosophy, include a goal statement List some ways to slow service to a customer - Precise Answer ✔✔Avoidance, prioritize other tables, offer water, distract with conversations, give bar snacks
