Study with the several resources on Docsity
Earn points by helping other students or get them with a premium plan
Prepare for your exams
Study with the several resources on Docsity
Earn points to download
Earn points by helping other students or get them with a premium plan
Community
Ask the community for help and clear up your study doubts
Discover the best universities in your country according to Docsity users
Free resources
Download our free guides on studying techniques, anxiety management strategies, and thesis advice from Docsity tutors
An overview of strategic human resources management (shrm) in the healthcare industry. It covers key concepts such as the shrm model, environmental assessment, organizational design, workforce composition, hr metrics, and strategies to address staffing challenges. The document highlights the importance of aligning hr practices with an organization's business strategy to achieve competitive advantage. It also discusses the characteristics of high-performing healthcare organizations and the environmental challenges they face, such as rapid change, diversity, and skill shortages. This comprehensive resource can be valuable for healthcare professionals, students, and researchers interested in understanding the strategic role of human resources management in the healthcare sector.
Typology: Exams
1 / 4
22)HR scorecard - Correct Answer one method to measure this contribution of capital. Tool is a modified balanced scorecard, which is a system that looks at a mixture of quantitative and qualitative factors. i) Example of Mayo Clinic HR scorecard Measurements: 23)Financial 24)Customer 25)Employee retention, 26)Patient satisfaction 27)Internal and learning 28)HR Branding - Correct Answer Refers to an organizations corporate image or culture. Organizations are always competing for staff. Build a strong brand to attract and retain the best employees. 29)Staffing Effectiveness - Correct Answer number, competency, skill mix of staff related to provision of needed care, treatment and services 30)HR screening indicators - Correct Answer -overtime i) -staff vacancy rates ii) -understaffing, as compared to the facility's staff plan iii) -nursing hours per patient day iv) -staff injuries on the job v) -On-call per diem use vi) -sick time 31)Clinical/Service screening indicators - Correct Answer -patient readmission rates i) -patient infection rates ii) =patient clinical outcomes by diagnostic category iii) Seven Characteristics of high performing healthcare organizations - Correct Answer 1) visionary leadership iv) 2) Consistent & effective communication v) 3) Selecting for fit and ongoing staff development vi) 4) Agile and open culture 32)Central focus on service 33)Constant recognition and broad outreach 34)Solid physician/clinical relationships 35)Eight Environmental Challenges - Correct Answer 1) Rapid Change i) 2) Rise of internet ii) 3) Diversity iii) 4) Globalization iv) 5) Legislation v) 6) Evolving work
vi) 7) Skill shortages 36)Rise of service sector 37)Strategies to address staffing issues - Correct Answer -staff recruitment i) -education/training ii) -service curtailment iii) -increased technology support iv) -reorganization of work flow v) -provision of additional ancillary or support staff vi) -adjustment of skill base