Download Test 1 Study Guide | MGMT 3141 - Principles of Management and more Quizzes Introduction to Business Management in PDF only on Docsity! TERM 1 Definition of Management DEFINITION 1 -Getting work done through others efficiency and effectiveness through an organized chain of commands starting with the manger who will plan, organize, lead and control -make plans -delegate authority - leading a business - motivate employees to work harder -help others to get their jobs done TERM 2 4 Management Functions and the type of management activity associated with each DEFINITION 2 -Planning: Determining organizational goals and a means for achieving them -Organizing: Deciding where decisions will be made ~Who will do what job and task ~Who will work for whom - Leading: Inspiring and Motivation -Controlling: Monitoring progress toward goal achievement and tasking corrective action when needed ~set goals, compare actual performance to standard, make changes to return performance to standards TERM 3 difference between efficiency and effectiveness DEFINITION 3 Efficiency-getting work done with a minimum of effort,expense, or waste Efficiency=(Output/Input) increase efficiency by decrease input and keeping output constant Effectiveness-accomplishing tasks that help fulfill organizational objectives TERM 4 Describe Conceptual, Human, and Technical skills. Relevance for managers and employees DEFINITION 4 Conceptual Skills- See the organization as a whole and the relationships among its parts (top managers and middle) Human Skills-Work well with other people (middle Managers and First-line) Technical Skills- Apply specialized procedures, techniques, and knowledge (First-line and non-managers) TERM 5 Management Types DEFINITION 5 Functional Managers- Responsible for a department that performs a single functional task and has employees with similar training and skills (accounting managers) General Managers- Responsible for several departments that perform different functions (store managers-Macy's, GE) TERM 6 Managerial Roles 1of2 DEFINITION 6 Interpersonal- Managing through people -Figure head- Managers perform ceremonial duties -Leader- Managers motivate and encourage works to accomplish objectives -Liaison: Managers deal with people outside their units Informational:Managing through info -Monitor:Managers seek and receive info - Dissemination:Managers share info with others in their company - Spokesman-Managers share info with others outside their company TERM 7 Managerial Roles 2of2 DEFINITION 7 Decisional Roles- Take action -Entrepreneur-managers adapt to incremental change -Disturbance handler- Managers respond to problems that demand immediate action - Resource Allocator-Managers decide who gets what resources -Negotiator-Managers negotiate schedules,projects,goals, outcome, resources, and raises TERM 8 Frederick Taylor DEFINITION 8 Scientific management- studies and test methods to identify the best, most efficient way. -Develop a science for each element of a man's work which replaces the old rule of thumb method - Scientifically select and then train, teach,and develop the workman -Cooperate with the men to insure all work is done in accordance with the principles of science -There is almost equal division of the work and the responsibility between management and workmen TERM 9 Max Weber DEFINITION 9 Bureaucracy management:The exercise of control on the basis of knowledge, expertize and experience 1)division of labor with clear definition of authority and responsibility 2)Positions organized in a hierarchy of authority 3)manager subject to rules and procedures that will ensure reliable predictable behavior 4)Admin acts and decisions recorded in writing 5)mgt. separate from the ownership of the org. 6)personnel are selected and promoted based on technical quailif. TERM 10 Henri Fayol's Theory DEFINITION 10 General principle of Mgt. -Unity of command (they go to one supervisor) -Division of work (specialization) -Unity of direction (similar group activity should be grouped under one manager) -Scalar chain (a chain of author from top to bottom, includes everyone) TERM 21 Cognitive Map DEFINITION 21 used to understand environmental factors. Environmental factors Potential strategies -low cost, good vale good service, and large selection company str, and weakness TERM 22 Difference b/w goals and plans DEFINITION 22 Goals-An organization's desired future state Plan-A blueprint for attaining goals BluePrint- the organizational activities and resources allocations TERM 23 Level of Management associated with the levels of goals and plans DEFINITION 23 Top managers- Vision, Mission-shapes goals..Strategic goals Middle managers-Tactical goals/ plans..management by objective. First level managers- Operational goals/plans Vision: a statement of a company's purpose or reason for existing Mission:overall goal that unifies efforts toward its vision Tactical goals:Goals that define the outcomes that major divisions and functional units must achieve Tactical plans: specify how a company will use resources to accomplish goals TERM 24 Management by objectives (MBO) DEFINITION 24 Develop and carry out tactical plans. Based on goals, participation and feedback. Step 1: set goals step 2: Develop action plans step 3: Review process if does not work go back to step 2 step 4: Appraise overall performance TERM 25 Single-use plans vs. Standing plans DEFINITION 25 Single-use plans: plans that cover unique, one time only event (programs and projects) Standing plans: plans used repeatedly to handle frequently recurring events (policies, rules, and procedures)