Communication Skills and Relationship Dynamics: A Study Guide for Chapters 7 and 8 - Prof., Study notes of Communication

Download Communication Skills and Relationship Dynamics: A Study Guide for Chapters 7 and 8 - Prof. and more Study notes Communication in PDF only on Docsity! CHAPTER STUDY GUIDES: 7-10 and PUGSS (TEST 2) Ch. 7 IDENTIFY and EXPLAIN the verbal and nonverbal indicators of the self-absorbed communicator style. - Self-absorbed communicator style: A dominating communication style in which one focuses attention on oneself. - Verbal indicators: The number of times a person uses the pronoun “I” instead of “you” or “we”. o Ex: “Oh, you think you’re tired- let me tell you about the kind of day I had.” (No one’s opinion is as valuable or day as bad as the self- absorbed communicator’s.) o Ex: “Oh I know exactly how you feel.” or “The same thing happened to me,” followed by a long story that takes attention away from the original communicator. o Another indicator is talking ad nauseam about a topic that they have expertise on but bores the listeners. (This is driven by insecurity and uncertainty.) - Nonverbal indicators: Vocal cues (increasing volume) and dominant body postures to hold their turns at talk and stave off interruptions from others. o Insensitive to others’ nonverbal cues. o Block another person from leaving conversation. o Online: make their posts more frequent and lengthier, and control the topic of the conversation. Ch. 7 EXPLAIN the four quadrants of the Johari Window and know what each one represents. - OPEN quadrant: The part of yourself that you know and have revealed to the other person. As a relationship becomes more intimate, the Open quadrant grows. - HIDDEN quadrant: The information you know about yourself but have not shared with the other person. This quadrant is fairly large initially, but as you self-disclose, it shrinks and the Open quadrant grows. - UNKNOWN quadrant: The part of yourself that you have yet to discover or realize. As you learn and self-disclose more or as others learn more about you, this quadrant becomes smaller. People who try to come to know themselves have smaller Unknown quadrants. - BLIND quadrant: Real aspects of ourselves that we fail to recognize. This quadrant is usually small when someone doesn’t know us very well; it grows as that person observes more information that is in our Unknown quadrant. But, as relationships become more intimate, the person will reveal their perception of you, which encourages the growth of self-knowledge. Ch. 7 DESCRIBE the role self-disclosure plays in using the fifth communication Principle - Appropriately adapt messages to others. - When we disclose, we make ourselves vulnerable and forfeit control of information. We might hurt or insult the other person by saying things he or she finds offensive, signal an unintended level of intimacy, or damage the relationship with ill-timed and inappropriate disclosures. Ch. 8 IDENTIFY and EXPLAIN the interpersonal communication skills that are most critical for effectiveness in the workplace. - See how people act at your new job so you get a feel for the environment (Princple 1) - As we begin to interact with people of varying status in the organization, we draw on our most effective verbal and nonverbal communication skills so that we make positive impressions on others (Principle 2 and 3) - The ability to listen and respond (Principle 4) : It’s important to listen patiently, fully, and nonjudgmentally at work and to exercise caution before responding, so that you respond appropriately. - Principle 5: Adaptation means you shouldn’t talk at work about everything you talk about at home because later they can use that information against you. Ch. 8 IDENTIFY and EXPLAIN each of the five relational escalation stages: pre-interaction awareness stage, initiation stage, exploration stage, intensification stage, and intimacy stage and note how the five principles apply to each stage. - Pre-interaction Awareness Stage: The stage of becoming aware of one’s attraction to another person and observing that person but not actually interacting. - Initiation: The first contact with a person with whom one desires a relationship; usually characterized by asking and answering questions. - Exploration stage: The stage that involves more in-depth interactions. - Intensification stage: The stage in which partners begin to depend on each other for self-confirmation; characterized by more shared activities, more time spent together, more intimate physical distance and contact, and personalized language. - Intimacy stage: The stage in which partners provide primary confirmation of each other’s self-concept; characterized by highly personalized and synchronized verbal and nonverbal communication. Ch. 8 IDENTIFY and EXPLAIN each of the five relational de-escalation stages: turmoil or stagnation stage, de-intensification stage, individualization stage, separation stage, and post-interaction stage.