TICO Exam With 100% Correct And Verified Answers 2024, Exams of Advanced Education

Download TICO Exam With 100% Correct And Verified Answers 2024 and more Exams Advanced Education in PDF only on Docsity! TICO Exam With 100% Correct And Verified Answers 2024 What is the Corporate structure of TICO ? - Correct Answer-Non-profit TICO is an authority of which Ontario government? - Correct Answer-Ministry of Small business and Consumer Services TICO is financed by? - Correct Answer-Registrants Which is NOT a TICO Board Committee? - Correct Answer-Investments TICO's key stakeholders are: - Correct Answer-Registrants, Consumers, Ontario Government TICO administers the: - Correct Answer-The travel Industry Act, 2002 and Ontario Regulation 26/05 How many provinces have travel legislation? - Correct Answer-3 A condition for a new TICO registration for a travel agency is - Correct Answer-Security deposit of 10,000 What type of accounting must TICO travel agencies implement ? - Correct Answer-Trust accounting Which consumer is protected by TICO regulations - Correct Answer-Any consumer who buys travel from a TICO registered travel agency A written representation may exclude the TICO registration number - Correct Answer-If there are time and space limitations Which is not an acceptable price representation - Correct Answer-total prices less all taxes and charges Which type of insurance must always be offered? - Correct Answer-Trip cancellation insurance What fact about accommodation must be disclosed - Correct Answer-Standards not always the same as in Canada what advertising is considered to be misleading, TICO may - Correct Answer-All of the above a. Order the agency to cease advertising b. Order the agency to retract advertising c.Order the agency to issue a correction to the advertising Micheal Wilson purchased a trip from his TICO registered travel agency. Prior to departure, the dates for the trip are no longer going to be operated. The agency must: - Correct Answer-Offer the option of a full refund or similar alternative arrangements What must be included on the traveler's invoice? - Correct Answer-The name of the Traveler's spouse when available What payment information must be shown on the invoice - Correct Answer-Date of the first payment If price increases are allowed they must be no greater than: - Correct Answer-7% For air/sea programs, the identity of the participating airline is disclosed - Correct Answer-When known ABC Travel does alot of business with XYZ wholesaler Tours. Both ABC and XYZ are registered with TICO, XYZ must provide with - Correct Answer-Invoices of statements or receipts A customer invoice must always include - Correct Answer-Description of Travel services Andrea Carson paid her TICO travel agency for an air/sea cruise to the Adriatic. One week before departure, the cruise line was changed to a different line. Carson must be: - Correct Answer-Notified by the travel agency and given an option for a full refund A delay in departure may entitle the traveler to a full refund if it exceeds: - Correct Answer-24 hours Two months ago, Robert Anderson paid his TICO travel agency for a package to Cuba. The agency must provide tickets and vouchers: - Correct Answer-14 days prior to departure When a retail travel agent resells travel on behalf of a travel supplier, the retailer must have: - Correct Answer-A written agreement A travel counselor must verify accommodations: - Correct Answer-Always to the extent possible and reasonable Wilson Travel Service frequently has invoices which are more than one page. Wilson: - Correct Answer-Must provide a notice to the customer that there are multiple pages If a TICO travel agency collects an agency service charge, it must: - Correct Answer- Indicate the amount on the invoice TICO lays charges after discovering that a man has been selling travel services without being a registrant or an employee in a registrant's agency or office. When the man sees his name in the newspaper, he threatens to take legal action against TICO for violating his privacy. He will lose the case because - Correct Answer-Ontario Regulation 26/05 provides that TICO's Registrar must make these details available to the public Who is the Statutory Director appointed by? - Correct Answer-the TICO Board of Directors Before counselling or advising a client, a travel agent must - Correct Answer-inform the client of any counselling fee charged In the Travel Industry Act, 2002, the term "representation" refers to - Correct Answer- presentations of any type, including oral, print, and electronic According to the Travel Industry Act, 2002, a travel agent does NOT have to inform a client before booking - Correct Answer-that some days can be cloudy, even in a sun destination ABC Travel puts an advertisement in the newspaper that announces a package holiday "From $999 and up." TICO would not consider this acceptable because - Correct Answer-the Regulation states that consumers must know the exact cost of all the travel services provided A consumer selects a package tour from a tour wholesaler's brochure. The hotel included in the package is some distance from town, which appeals to the consumer who wants a quiet location for her holiday. When she arrives at the hotel, she is upset by the non-stop noise outside her room as the hotel starts construction of a new swimming pool. Who is to blame for this consumer's dissatisfaction? - Correct Answer- The travel wholesaler, which should have disclosed in its brochure information about construction or renovation of the property. ABC, a wholesaler, has been selling XYZ Resort since the resort opened in 1965. ABC still puts a photograph of the resort from 1965 in the brochure to show off the location's beauty. In fact, the resort has NOT been upgraded or renovated since 1965 and has become run-down and outdated. Has ABC Travel done anything wrong in its brochure? - Correct Answer-Yes, because the photograph does not accurately depict the current condition of the resort. A couple gives their travel agent a deposit for a package tour. They obtain a receipt from her that says, "Balance of $500.00 due on September 27, 2011." The agent has also added the comment, "As discussed, some charges are non-refundable." TICO would view this receipt as - Correct Answer-inadequate because, by law, the travel agent must identify charges that are non-refundable Betsy, the travel agent, concludes the sale with the clients and tells them to go to the Canadian Foreign Affairs website to find out what documents they need. She thinks that Canadians may need a visa for the chosen destination, but she does not have the website on hand. Betsy's advice is - Correct Answer-insufficient because a travel agent must advise clients about the specific travel documents needed A client buys a vacation package from ABC Tours on May 1. The departure date is June 15. ABC Tours pays the travel wholesaler on May 8. On which date must the travel wholesaler produce the tickets, vouchers, itinerary, and other related documents to the travel agent? - Correct Answer-June 1 (14 days before departure) Which one of the following circumstances would NOT result in the travel agent having to offer the client a full refund or comparable alternate travel services?. - Correct Answer- Where a scheduled departure of any transportation is delayed or advanced by 12 hours or less. When a client is offered the choice of a refund or comparable alternate travel services, the registrant is NOT required to - Correct Answer-Write to the Travel Industry Compensation Fund stating that no claim is pending Which of the following is NOT part of the Travel Industry Compensation Fund? - Correct Answer-contributions from consumers Which of the following could a client claim from the Travel Industry Compensation Fund? - Correct Answer-taxes paid on the travel services If a consumer makes a claim against the Travel Industry Compensation Fund and the TICO Board accepts the claim, what is the maximum amount payable? - Correct Answer-$5,000 per person Joe and Sally are originally from Sudbury, but now live in Windsor. They depart from Toronto for a round-trip vacation package to Europe. When the supplier declares bankruptcy, Joe and Sally are stranded overseas. Under the trip completion provision in Ontario Regulation 26/05, where can Joe and Sally be returned, assuming that costs for each destination are approximately the same? - Correct Answer-Toronto or Windsor Joe Smith is a travel agent with ABC Travel. He went out of his way to ensure that all the travel arrangements for Dorothy and David Black were 'perfect'. The couple paid ABC Travel and then ABC Travel forwarded the funds to the travel wholesaler. When the travel wholesaler declared bankruptcy and the Blacks' trip was ruined, Joe Smith made a claim on the Travel Industry Compensation Fund for the $75.00 service fee he charged as a destination specialist. TICO will - Correct Answer-refuse the claim because the Compensation Fund does not cover service fees Sally Smith belongs to a travel program. She saves up her points for two years until she has enough for a vacation package at a sun destination. The travel wholesaler noted in the brochure that the trip was valued at $2500.00. After Sally transfers the points to the travel wholesaler, the wholesaler declares bankruptcy. Sally files a claim on the Travel Industry Compensation Fund for $2500.00. Would her claim be eligible for reimbursement? - Correct Answer-No, because Sally did not actually pay money for the trip