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TICO Travel Counsellor Exam-with 100% verified

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The phrase "to promote a fair and informed marketplace where consumers can be confident of their travel purchases" is the mission statement of TICO The administration of the Travel Industry Act, 2002 was delegated to TICO by the Ontario provincial government TICO works with which three groups to carry out its mandate The travel industry, the provincial government and consumers The best description of Ontario's Travel Industry Act, 2002 is that it sets down the rules under which travel retailers and travel wholesalers must operate in Ontario TICO lays charges after discovering that a man has been selling travel services without being a registrant or an employee in a registrant's agency or office. When the man sees his name in the newspaper, he threatens to take legal action against TICO for violating his privacy. He will lose the case because Ontario Regulation 26/05 provides that TICO's Registrar must make these details available to the public Who is the Statutory Director appointed by? the TICO Board of Directors Before counselling or advising a client, a travel agent must inform the client of any counselling fee charged

In the Travel Industry Act, 2002, the term "representation" refers to presentations of any type, including oral, print, and electronic According to the Travel Industry Act, 2002, a travel agent does NOT have to inform a client before booking that some days can be cloudy, even in a sun destination ABC Travel puts an advertisement in the newspaper that announces a package holiday "From $999 and up." TICO would not consider this acceptable because the Regulation states that consumers must know the exact cost of all the travel services provided A consumer selects a package tour from a tour wholesaler's brochure. The hotel included in the package is some distance from town, which appeals to the consumer who wants a quiet location for her holiday. When she arrives at the hotel, she is upset by the non-stop noise outside her room as the hotel starts construction of a new swimming pool. Who is to blame for this consumer's dissatisfaction? The travel wholesaler, which should have disclosed in its brochure information about construction or renovation of the property. ABC, a wholesaler, has been selling XYZ Resort since the resort opened in

1965. ABC still puts a photograph of the resort from 1965 in the brochure to show off the location's beauty. In fact, the resort has NOT been upgraded or renovated since 1965 and has become run-down and outdated. Has ABC Travel done anything wrong in its brochure? Yes, because the photograph does not accurately depict the current condition of the resort. A couple gives their travel agent a deposit for a package tour. They obtain a receipt from her that says, "Balance of $500.00 due on September 27,

2011." The agent has also added the comment, "As discussed, some charges are non-refundable." TICO would view this receipt as inadequate because, by law, the travel agent must identify charges that are non-refundable Betsy, the travel agent, concludes the sale with the clients and tells them to go to the Canadian Foreign Affairs website to find out what documents they need. She thinks that Canadians may need a visa for the chosen destination, but she does not have the website on hand. Betsy's advice is insufficient because a travel agent must advise clients about the specific travel documents needed A client buys a vacation package from ABC Tours on May 1. The departure date is June 15. ABC Tours pays the travel wholesaler on May 8. On which date must the travel wholesaler produce the tickets, vouchers, itinerary, and other related documents to the travel agent? June 1 (14 days before departure) Which one of the following circumstances would NOT result in the travel agent having to offer the client a full refund or comparable alternate travel services?. Where a scheduled departure of any transportation is delayed or advanced by 12 hours or less. When a client is offered the choice of a refund or comparable alternate travel services, the registrant is NOT required to Write to the Travel Industry Compensation Fund stating that no claim is pending Which of the following is NOT part of the Travel Industry Compensation Fund? contributions from consumers

Which of the following could a client claim from the Travel Industry Compensation Fund? taxes paid on the travel services If a consumer makes a claim against the Travel Industry Compensation Fund and the TICO Board accepts the claim, what is the maximum amount payable? $5,000 per person Joe and Sally are originally from Sudbury, but now live in Windsor. They depart from Toronto for a round-trip vacation package to Europe. When the supplier declares bankruptcy, Joe and Sally are stranded overseas. Under the trip completion provision in Ontario Regulation 26/05, where can Joe and Sally be returned, assuming that costs for each destination are approximately the same? Toronto or Windsor Joe Smith is a travel agent with ABC Travel. He went out of his way to ensure that all the travel arrangements for Dorothy and David Black were 'perfect'. The couple paid ABC Travel and then ABC Travel forwarded the funds to the travel wholesaler. When the travel wholesaler declared bankruptcy and the Blacks' trip was ruined, Joe Smith made a claim on the Travel Industry Compensation Fund for the $75.00 service fee he charged as a destination specialist. TICO will refuse the claim because the Compensation Fund does not cover service fees Sally Smith belongs to a travel program. She saves up her points for two years until she has enough for a vacation package at a sun destination. The travel wholesaler noted in the brochure that the trip was valued at $2500.00. After Sally transfers the points to the travel wholesaler, the

wholesaler declares bankruptcy. Sally files a claim on the Travel Industry Compensation Fund for $2500.00. Would her claim be eligible for reimbursement? No, because Sally did not actually pay money for the trip What is the Corporate structure of TICO? Non-profit TICO is an authority of which Ontario government? Ministry of Small business and Consumer Services TICO is financed by? Registrants Which is NOT a TICO Board Committee? Investments TICO's key stakeholders are: Registrants, Consumers, Ontario Government TICO administers the: The travel Industry Act, 2002 and Ontario Regulation 26/

How many provinces have travel legislation? 3 A condition for a new TICO registration for a travel agency is Security deposit of 10, What type of accounting must TICO travel agencies implement? Trust accounting Which consumer is protected by TICO regulations Any consumer who buys travel from a TICO registered travel agency A written representation may exclude the TICO registration number If there are time and space limitations Which is not an acceptable price representation total prices less all taxes and charges Which type of insurance must always be offered? Trip cancellation insurance

What fact about accommodation must be disclosed Standards not always the same as in Canada what advertising is considered to be misleading, TICO may All of the above a. Order the agency to cease advertising b. Order the agency to retract advertising c.Order the agency to issue a correction to the advertising Micheal Wilson purchased a trip from his TICO registered travel agency. Prior to departure, the dates for the trip are no longer going to be operated. The agency must: Offer the option of a full refund or similar alternative arrangements What must be included on the traveler's invoice? The name of the Traveler's spouse when available What payment information must be shown on the invoice Date of the first payment If price increases are allowed they must be no greater than: 7% For air/sea programs, the identity of the participating airline is disclosed

When known ABC Travel does alot of business with XYZ wholesaler Tours. Both ABC and XYZ are registered with TICO, XYZ must provide with Invoices of statements or receipts A customer invoice must always include Description of Travel services Andrea Carson paid her TICO travel agency for an air/sea cruise to the Adriatic. One week before departure, the cruise line was changed to a different line. Carson must be: Notified by the travel agency and given an option for a full refund A delay in departure may entitle the traveler to a full refund if it exceeds: 24 hours Two months ago, Robert Anderson paid his TICO travel agency for a package to Cuba. The agency must provide tickets and vouchers: 14 days prior to departure When a retail travel agent resells travel on behalf of a travel supplier, the retailer must have: A written agreement

A travel counselor must verify accommodations: Always to the extent possible and reasonable Wilson Travel Service frequently has invoices which are more than one page. Wilson: Must provide a notice to the customer that there are multiple pages If a TICO travel agency collects an agency service charge, it must: Indicate the amount on the invoice The compensation protects TICO travel agency customers from: Cruise line failures TICO's compensation fund protects TICO agency customers in: All of the above Ontario Manitoba British Columbia TICO's compensation fund is financed by: Travel agencies and wholesalers

The minimum payment per period into the compensation fund is: $25. The payment into the compensation fund must be accompanied by a return form certified by: An authorized officer of the payor The TICO compensation fund is permitted to Earn interest A claim on the compensation fund by an eligible individual may not exceed: $5,000. Walter Adams bought an airline ticket directly from an airline's website. If the airline became insolvent he can: Not make a claim on the TICO compensation fund The deadline to file eligible claim to TICO is: Within 6 months following the applicable failure Eligible compensation fund claims are approved by:

The TICO board of directors Erica Parsons bought a trip with a credit card from a TICO agency which became insolvent. Does Erica have a claim on the compensation fund? Yes, if the credit card company would not reimburse her if the total of all claims for an eligible event exceeds the maximum amount, claimants: Will be paid on a pro-rata basis All eligible claims submitted to TICO must be accompanied by: An affidavit signed by a lawyer, notary, or commissioner of oaths Lawrence Bradford bought an airline ticket from a TICO travel agency and the airline went bankrupt. Lawrence: May submit a claim directly to TICO An appeal for a claim denied by TICO must be made with the: License Appeal Tribunal If a claim is incomplete, TICO may: Ask for more details from the claimant to prove claim

If the compensation fund runs out of money, TICO can: Ask the Ontario government to make up for the shortfall The Director can request an audit of the compensation fund: Always The compensation fund can be drawn upon by: None of the above The Ontario government TICO creditors Consumers unhappy with the services of a TICO travel agency The compensation fund can reimburse eligible claims to: All of the above Consumers Travel agencies Travel wholesalers Which is not a reason for Ontario's Travel Legislation? Pricing and fees