Alcohol Server Training: Exam Questions and Answers, Exams of Nursing

Download Alcohol Server Training: Exam Questions and Answers and more Exams Nursing in PDF only on Docsity! TIPS Actual Exam Questions with Certified Solutions 2024-2025. Which behavioral cue would a guest who becomes overly friendly and very talkative while in your establishment be exhibiting? Lowered inhibitions Impaired judgment Slowed reactions Loss of coordination - ANS: Impaired judgment What measurement do states use for determining Driving While Intoxicated (DWI) or Driving Under the Influence (DUI)? Speed limit Blood Alcohol Content (BAC) Behavioral cues Intoxication rate factors - ANS: Blood Alcohol Content (BAC) How do behavioral cues help you as a server of alcohol? Behavioral cues help you relate to your guests more effectively. Behavioral cues can tell you whether or not a guest is visibly intoxicated. Behavioral cues can indicate when a guest is going to stiff you on the bill. Behavioral cues can show you which kinds of drinks to suggest to a particular guest. - ANS: Select all the pieces of information you would want to include on an Incident Report Form. Description of guest Weather at time of incident Time of incident Reasonable efforts used Names of witnesses Music that was playing during the incident Manager on duty - ANS: Gender Rate of consumption Food - ANS: Why is it important to avoid judging or threatening your guests? You do not want to escalate the situation. You want to make sure you get a good tip. You want to encourage repeat business. You do not know the guests well enough to make any judgments about them. - ANS: You do not want to escalate the situation. Which of the following is NOT an intoxication rate factor? Strength of the drink Rate of consumption Type of alcohol (beer, wine, liquor) Size of the guest - ANS: Strength of the drink What is your best tool for determining a guest's visible level of intoxication? Blood Alcohol Content (BAC) Intoxication rate factors Behavioral cues Tolerance - ANS: Why is it important to call for assistance if a guest is not cooperative? Select all that apply. It is not your job to deal with unruly guests. It allows you to continue to serve the other guests. It buys you time and provides a second outlet for the problem guest. It sends a clear message to the guest that he or she is wrong. - ANS: It buys you time and provides a second outlet for the problem guest. What are reasonable efforts? The ways you try to make a guest comfortable in your establishment. The amount of training your employer is required to provide his or her employees. The attempts a guest makes to order another round of drinks. The steps the law expects you to take to prevent alcohol-related problems and illegal alcohol sales. - ANS: How does tolerance relate to Blood Alcohol Content (BAC)? People with high tolerance have lower BAC levels. People with low tolerance can lower their BAC levels faster. People with high tolerance have higher BAC levels. There is no relationship between tolerance and BAC. - ANS: There is no relationship between tolerance and BAC. Which of the following are penalties you might incur for an illegal alcohol sale? Community service Job loss Fines Arrest All of the above - ANS: What are things you can do to help your guest keep his or her BAC level below the legal limit? Serve food with alcohol beverages. Control the pace of drinking. Follow alcohol beverages with non-alcohol beverages. Do not serve drinks that have been prepared with too much alcohol. What is the best way you can help an intoxicated guest become sober? Have the guest run around the establishment to get his or her blood flowing. Serve the guest food or non-alcohol drinks and keep him or her at the establishment. Tell the guest to go take a cold shower. Give him or her a breathalyzer test. - ANS: What information are you looking for when you assess a guest? Select all that apply. Personality traits Behavioral cues Mode of transportation Intoxication rate factors - ANS: What impact does body fat have on the intoxication rate? It has no impact. A high percentage of body fat speeds the intoxication rate. A high percentage of body fat slows the intoxication rate. The impact depends on where the body fat is located. - ANS: Select all of the following characteristics or behaviors that represent slowed reactions. Having glassy, unfocused eyes Becoming overly-friendly Telling inappropriate jokes Displaying forgetfulness Stumbling or swaying Experiencing a drastic mood swing - ANS: At an on premise establishment, who is usually held liable for an illegal alcohol sale? Server, bartender, dishwasher, cook Server, manager, bouncer, valet Server, bartender, manager, owner Server, busboy, hostess, owner - ANS: Why is it important to speak clearly and directly to your guests? You want to make sure that the surveillance camera can accurately record your conversation. You want your guests to understand exactly what you are asking them to do. You have time to say things only once, so they need to get it the first time. Doing so guarantees that the guests will do what you ask and not create a problem. - ANS: Which of these statements about serving alcohol is true? If you have any doubts about serving alcohol to a particular guest, don't serve. If a person is a regular guest, you can serve him or her alcohol even if you have doubts. - ANS: What causes intoxication? Physical size Gender Blood type Pure alcohol - ANS: A guest is stumbling, slurring his speech, spilling drinks, talking loudly and using offensive language. What would be an appropriate initial response? Ask the guest to keep it down the next time you bring a drink to the table. Inform the guest that you cannot serve him any more alcohol and enlist help from the guest's friends.