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Tips Alcohol Training Exam With 100%
Correct And Verified Answers 2024
Types of penalties matched with server/establishment - Correct Answer-•Fines - Both •Arrest- Server •Community service- Server •License Suspension-Establishment •Financial Judgment- Both •License Revocation- Establishment •Loss of certification- Server •Loss of job- Server •Loss of income- Both Never sell to - Correct Answer--Underage people -Visibly intoxicated people -Third party people (those purchasing for underage) Practice Quiz 1 - Correct Answer-1. The establishment is responsible for protecting you. (NO)
- Able to get in trouble with sell alcohol only where dram shop liability exists (NO)
- What is a third party sale (OF AGE TO UNDERAGE) Helpful tools - Correct Answer-•follow safe-service guidelines •get trained •suggest food •check ids •refuse service •call a cab •monitor guests •refuse servcie •ask questions •call the police •suggest non-alcoholic drinks •post signs Practice Quiz 2 - Correct Answer-1. If you make reasonable efforts to prevent illegal alcohol service, there is no way you can be held liable. (FALSE)
- In video which reasonable tool has been used (CALL THE POLICE) Acceptable IDs - Correct Answer-•your state drivers license •your states or jurisdiction issued id card •military id •passport
•cannot be expired even if they are legal age Properly check ID - Correct Answer-•verify information •check for alterations •establish id ownership •use ID checking guide if needed Signs of alterations or tampering - Correct Answer-•mismatched type •cut, torn, or frayed lamination •unusual or missing information •size variations Practice Quiz 3 - Correct Answer-1. In most areas, legal identification must have both a __ and a __ to be considered valid (PHOTO & DOB)
- Compare pictures of IDs and mark alterations
- Which is not an acceptable form to purchase alcohol (STUDENT ID)
- Is this id valid
- Is this id valid
- "When did you graduate from highschool is (A TEST FOR VALIDITY OF ID) Blood Alcohol Content - Correct Answer-•BAC- amount of alcohol is one's bloodstream •mass legal limit. •general female glass limit (2 drinks/120 pounds- 3 drinks/180) •general male glass limit (3 drinks/ 140 - 4 drinks/200) •as a server you DO NOT have responsibility to determine BAC content, but you are responsible to not serve if they are visibly intoxicated Benefits of Documentation - Correct Answer-•best defense •tangible evidence employees did everything possible •reduce incidents by: increasing staff, implementing cover charge Incident Report Filled Anytime: - Correct Answer-•cut off guest •involves possibility of or actual violence
- any time you call for assistance
- any case where you have refused service to someone who has just arrived at establishment Good Incident Report Includes - Correct Answer-• name and/or description of guest
- date and time of incident
- description of incident
- reasonable efforts and intervention
- witnesses to the incident (can verify what the server did or did not do)
- employees and managers on duty during incident Practice Quiz 4 - Correct Answer-1. Select all situations you file an incident report (REFUSE SERVICE BC GUEST SHOWS SIGNS OF INTOXICATION, BREAK UP A
FIGHT BETWEEN 2 GUESTS, CALL SECURITY WHEN GUEST INSISTS YOU MUST
ACCEPT HIS ID AND SERVE HIM ALCOHOL)
- Select best form (MORE DETAILED ONE)
- Which is best info for what happened (MOST DETAILED)
- Who should sign off on the incident report after what happened (THE MANAGER ON DUTY)
- Which reasonable effort did the hostess use (NOTIFIED THE MANAGER) Alcohol Related Laws - Correct Answer-•What is the legal age to serve alcohol is MA - 18
- does my state have dram shop laws - no
- Massachusetts does not currently regulate server training
- legal limit. Practice Quiz 5 - Correct Answer-Guessing types of guests •if they are old enough but buying many at a time they are probably buying for underage •if they refuse to give it to you you cant serve 4 Behavioral Cues - Correct Answer-• lowered inhibitions -mood swings -over confidence -boisterous or extreme loudness -risk taking
- impaired judgment
- slowed reactions
- loss of coordination Practice Quiz 6 - Correct Answer-1. Put these in order: (LOWERED INHIBITIONS, IMPAIRED JUDGMENT, SLOWED REACTIONS, LOSS OF COORDINATION)
- A person with a high tolerance may be able to hide their behavioral cues 6 Physical Factors Affect - Correct Answer-• Physical size (higher body fat get drunker)
- Strength of the drink
- Rate of consumption
- Food intake
- Gender
- Drug use Pure Alcohol - Correct Answer-• 1 oz (30 ml) of 100 proof liquor
- 12 oz (355 ml) of beer
- 5 oz (148 ml) of wine Order in which drinks are absorbed - Correct Answer-1. Straight shot
- Carbonated mixer
- Water mixer
- Juice mixer
Practice Quiz 7 - Correct Answer-1. Why are smaller people more likely to become drunk (ALCOHOL HAS LESS SPACE TO SPREAD)
- Why are heavier peope easier to get drunk (BODY FAT DOES NOT ABSORB ALCOHOL)
- Women are smaller and tend to have more body fat than men
- Those who drink faster will become more drunk
- Eating food before drinking is effective but eating food after is not
- Alcohol is a depressant
- Tolerance has no impact on the rate of intoxication or BAC How to lower BAC - Correct Answer-• Liver processes about 3/4 oz (22ml) of pure alcohol per hour
- nothing can speed rate of body eliminating alcohol
- Time is the only thing that can lower BAC Practice Quiz 8 - Correct Answer-1. The more behavioral cues you see the higher the BAC probably
- Takes one hour to process one drink
- Guests BAC level will vary every day Practice Quiz 9 - Correct Answer-1. Ask for second ID when you need to verify primary ID and need furter identifications Customer Service Guidelines - Correct Answer-• Customer service guidelines help you to intervene without escalating situation
- Designed to maintain balance between good customer service and legal alcohol sales
- Communicate clearly
- Use I statements
- Use fact not opinon (I am following policy , not I think you have had too much to drink)
- Provide a reason for your actions Intervention Model - Correct Answer-• Assess your guest
- Decide based on assessment
- Implement your decision