TIPS Exam Prep (2024/2025) | Actual Questions and Answers Latest Updated 2024/2025 (Graded, Exams of Educational Psychology

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TIPS Exam Prep ( 2024 /2025) | Actual Questions and Answers Latest Updated

2024 /2025 (Graded A+)

____ is making sense of what is being said. Answer ✔✔active listening T/F active listening is very tiring. Answer ✔✔true T/F If you exaggerate eye contact or the like, you will lose credibility. Answer ✔✔true T/F The effective listener shows interest in what is being said & does not pay attention to speaker's body language. Answer ✔✔false T/F Confronting your biases is one of the components of effective listening. Answer ✔✔true Which one of the following statements is not true? Answer ✔✔the effective listener maintains constant penetrating contact with the speakers. Using a pat on the back, or arm around shoulder are examples of: Answer ✔✔tactile communication Clothing, grooming, voice, body posture are examples of: Answer ✔✔image communication Active listening had four essential requirements. Which one of the following is NOT one of the four? Answer ✔✔compromise List 4 effective listening techniques (characteristics): Answer ✔✔1. body language

2. eye contact
3. summarize
4. don't over talk

Complete the 5 Basics of Effective Goals: Answer ✔✔1. Specific

2. Measurable
3. Attainable
4. Realistic
5. Timely Use of participation is one action that managers can take to obtain goal commitment. Insert two other actions that managers can take to increase goal commitment: Answer ✔✔1. use of rewards
6. clarify expectations The effective goal setter allows the subordinate to actively ____ in goal setting. Answer ✔✔participate T/F In setting challenging goals, managers should know that one person's "challenging" is another person's "impossible." Answer ✔✔true T/F According to our book, open-ended goals are more flexible & as a result there is more chance for employees to attain them. Answer ✔✔false T/F In setting goals, managers must not consider individual differences & capabilities since it might be considered discriminatory. Answer ✔✔false T/F To be effective, managers must coordinate interdependent goals. Answer ✔✔true T/F In goal setting, short-term goals take priority over long-term goals. Answer ✔✔false T/F Feedback on goal progress is best if self-generated. Answer ✔✔true T/F The best source for specifying tasks to be done in one's job description. Answer ✔✔true

T/F Both coaching & counseling essentially use the same problem solving process. Answer ✔✔true T/F In coaching process, effective feedback is solicited rather than imposed. Answer ✔✔true T/F In counseling the first behavioral step is, "explain the process to be used." Answer ✔✔false T/F A good Coaching Session starts with going right to the core of the problem. Answer ✔✔false T/F In coaching, effective feedback is evaluative rather than descriptive. Answer ✔✔false Match the following regarding coaching: Coaches... Answer ✔✔1. seek ways to improve performance - by asking questions

2. create a supportive climate - by effective listening, empowering, & eliminating barriers
3. influence others to change - by recognizing & rewarding small improvements Which one of the following is NOT one of the behavioral skills for coaching: Answer ✔✔being judgmental At work, helping two employees to improve a difficult working relationship, lends itself to which one of the following? Answer ✔✔counseling Demonstrating positive regards in coaching means: Answer ✔✔making sure that employees feel self- worth What action will you take after a coaching session is completed? Please write in one sentence: Answer ✔✔follow-up T/F Delegation means sharing authority when make decisions. Answer ✔✔false

T/F If a manager delegates correctly, he/she should not have to expect or accept any mistake by subordinates. Answer ✔✔false T/F In an effective delegation process, you should get an agreement on the end result & let the subordinate decide on the means. Answer ✔✔true T/F Delegation is most effective when the manager grants unlimited authority to the employee to get the job done. Answer ✔✔false T/F It is not necessary for managers to inform others inside or outside the firm who may be affected by the delegation because delegation takes place in participation with the subordinate. Answer ✔✔false Delegation is depicted as a four-step process. Which one of the following is not one of the steps? Answer ✔✔delegating routine & simple tasks Clarifying assignment in the delegation process typically include all of the following except: Answer ✔✔the means the employee needs to achieve the results Delegation includes: Answer ✔✔all of the above (allowing subordinates to make specific decisions, trusting subordinates to do what is best for the organization, transference of authority) Important aspects of delegation includes all but the following: Answer ✔✔abdication Delegating authority should be equal to: Answer ✔✔responsibility T/F Typically managers treat positive & negative feedback the same. Answer ✔✔false T/F Good managers avoid giving negative feedback. Answer ✔✔false T/F Statements like, "I'm really impressed with the good job you did," is an excellent example of providing feedback to an employee, & managers should use that often. Answer ✔✔false

T/F If the feedback indicates inadequate performance, this knowledge can result in increased effort. Answer ✔✔true T/F Negative feedback is more likely to be accepted when combined by positive feedback. Answer ✔✔false T/F If I said to an employee he/she is insensitive. This is an example of a "description feedback." Answer ✔✔false T/F In tailoring feedback, you provide comments that are "evaluative." Answer ✔✔false If negative feedback, make sure the behavior is _________ by the recipient. Answer ✔✔controllable For poor performers feedback should be: Answer ✔✔frequent An employee makes obvious ongoing low risk mistakes. The best time to provide feedback is __________. Answer ✔✔during the mistake