Training and Development: Questions and Answers for Topics 11-13, Exams of Training and Development

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C235 - TRAINING AND DEVELOPMENT:

TOPICS 11 – 13 QUESTIONS AND

ANSWERS GRADED A+ 2024-

LATEST UPDATED (ACTUAL EXAM).

Leadership involves the exercise of: - Precise answer Influence When one person tries to influence another person's actions, the possible outcomes are: I: Resistance II: Compliance III: Commitment IV: Resilience - Precise answer I, II, and III True or False: Leading and managing are one and the same. - Precise answer False "Leading is influencing, guiding in direction, course, action, opinion" and to manage means "to bring about, to accomplish, to have charge of or responsibility for, to conduct." All of the following are activities of management EXCEPT: Controlling and problem solving Planning and budgeting Aligning people Organizing and staffing - Precise answer Aligning people Which of the following is NOT an activity of a leader? Establishing direction Controlling and problem solving Inspiring Motivating - Precise answer Controlling and problem solving "Leaders are born and not made" is what theory of leadership? - Precise answer Trait theory

According to behavior theory, the best leaders are _________ and __________. - Precise answer Task-oriented; people-oriented The four behaviors in the Hersey-Blanchard Situational Theory of Leadership are: - Precise answer Participating, selling, delegating, and telling "Maturity" of the group means: How long the group has been working together How well the members understand the goals and roles How well the group has been performing as a group All of the above - Precise answer All of the above What leadership behavior should be used when a new group is being formed? - Precise answer Telling A social learning theory which proposes that much of human behavior is learned observationally through modeling. - Precise answer Behavior modeling training The term "action learning" refers to which of these descriptions? - Precise answer Bringing groups of leaders or leaders-in-training together to work on real business problems Coaching relationships work best when the coaches: I: Are empathetic II: Know all the answers III: Are self-confident IV: Tell the employee what to do - Precise answer I and III Most of the learning about leadership occurs through: - Precise answer Job experiences The term "externship" means: - Precise answer Promising employees spending time at another firm True or False: A fully functioning and fully mature group still requires leadership. - Precise answer False

A fully functioning, fully mature group really doesn't need leadership at all, either task- or people-oriented (Quadrant 4, Delegating). It has become what might be called a "self-directed work group." Which of the following involves transactional leadership? - Precise answer Motivation Attempts to motivate through frequent interaction and encouragement is considered transactional leadership. What is the transformational leadership trait that provides vision and sense of mission, instills pride, gains respect and trust? - Precise answer Charisma The ability to monitor and regulate one's own emotions, sense the emotional states of others, and behave in ways that are sensitive and effective in a given interpersonal situation is called: - Precise answer Emotional intelligence What are the five components of emotional intelligence? - Precise answer Self-awareness, self-regulation, motivation, empathy, and social skill Trustworthiness, comfort with ambiguity, and openness to change are all hallmarks of: - Precise answer Self-regulation Empathy is: - Precise answer The ability to understand the emotional makeup of others; skill in treating people according to their emotional reactions Self-regulation is: - Precise answer The ability to control or redirect disruptive impulses and moods; the propensity to suspend judgment—to think before acting Which of the following in NOT a strategy of positive leadership? Attitude Meaning Communication Relationships - Precise answer Attitude

Fostering compassion, forgiveness, and gratitude are all traits of: - Precise answer Positive climate The categories in the Zenger-Folkman model of leadership are: I: Person capability II: Getting results III: Interpersonal Skills IV: Leading change - Precise answer I, II, III, and IV Effective interpersonal skills help a leader: - Precise answer Inspire and motivate others All of the following are steps in the Zenger-Folkman approach to leaderships EXCEPT: Develop a behavioral strength Select a complimentary behavior to develop Identify strengths Choose a weakness to develop into a strength - Precise answer Choose a weakness to develop into a strength True or False: The most effective approaches to leadership development only involve off-the-job opportunities for practice of new capabilities. - Precise answer False The most effective approaches to leadership development involve on-the- job and off-the-job opportunities for stretch and practice of newly acquired capabilities. True or False: Leaders are born not made. - Precise answer False "Most of what leaders have that enables them to lead is learned." What does "selling" mean on the Hersey-Blanchard Situational Theory of Leadership? - Precise answer Explain decisions and provide opportunity for clarification Behaviors that are those aimed at helping employees meet social and esteem needs. - Precise answer People-oriented

Effectiveness in leading change and persuasiveness is a hallmark of: - Precise answer Social skill Formal education programs include: Business games Lectures Adventure learning All of the above - Precise answer All of the above In The Leadership Challenge, leaders do all of the following EXCEPT: Model the way Encourage the heart Inspire a shared vision Accomplish the great - Precise answer Accomplish the great A "Learning Organization" is: - Precise answer A system level concept wherein the organization is characterized by its capacity to adapt to changes in its environment Which of the following is NOT a discipline necessary to become a learning organization? Individual accountability Mental models Systems thinking Shared vision - Precise answer Individual accountability The deeply ingrained assumptions that influence how we perceive and understand the world around us is called: - Precise answer Mental models A big picture view of inputs, throughputs, and outputs is called: - Precise answer System thinking The term "Personal Mastery" refers to: - Precise answer A high level of competency in a subject or skill area Learning at the group and/or organizational level is called: - Precise answer Organization development True or False: Organizational development typically takes initiatives from social psychology and sociology. - Precise answer True

The organization development four step problem solving process is: - Precise answer Diagnosis, intervention, evaluation, and feedback Using some organizational change lever to initiate the change process in an attempt to solve the problem is termed: - Precise answer Intervention Evaluation is: - Precise answer Determining if the intervention is working There are both _______ and ________ forces for change in organization development. - Precise answer Internal; external External factors for change include all EXCEPT: Absenteeism International competition Race Information technology - Precise answer Absenteeism Internal factors for change include all EXCEPT: Turnover Job dissatisfaction Leadership Acquisitions - Precise answer Acquisitions What are the three phases of the "ice-cube model?" - Precise answer Unfreezing, moving, and refreezing What approach for overcoming resistance to change would you use if other tactics being used did not work or were too expensive? - Precise answer Manipulation and co-option What is an open system organization? - Precise answer An organization that constantly interacts with, and adjusts to, their environments In an open systems model of organizations, goals and values subsystems include all EXCEPT: Philosophy Culture Overall goals Knowledge - Precise answer Knowledge

What are the five subsystems in the Systems Model of Organization? - Precise answer Goals and values, managerial, psychological, technical, and structural What is considered an output of an open systems model of organization? - Precise answer Products Outputs: -Products -Services -Human Satisfaction -Organizational survival and growth -Social benefit What is considered an input of an open systems model of organization? - Precise answer Information Inputs: -Material -Money -Human Effort -Information Which of the following is not a characteristic of a high-performing team? Results driven Rapid response Future focused Creative talents - Precise answer Results driven Identifying and acting on opportunities and quickly changing internal procedures when necessary are examples of what characteristic of a high- performing team? - Precise answer Rapid response Being future focused means: - Precise answer Seeing change as an opportunity for growth and development, and looking for future improvements TQM stands for: - Precise answer Total Quality Management

According to the survey feedback method, who should be exposed to the data twice? - Precise answer Middle managers In a learning organization, culture reflects: I: Values II: Attitudes III: Basic operating assumptions - Precise answer I, II, and III The culture of organizational learning focuses on ______ and _______. - Precise answer Creativity; innovation True or False: The most functional cultures are the ones that emphasize learning and adaptation. - Precise answer True What could be considered a human resource problem that is a force for change in organizational learning? - Precise answer Unmet employee needs How do organizations feed the fear of change? - Precise answer By not providing enough information about the change What approach for overcoming resistance to change would you use if people are resisting because of adjustment problems? - Precise answer Facilitation and support What is one of the main cons to using education and communication to overcome resistance to change? - Precise answer Can be time consuming What is the main advantage to using negotiation and agreement to overcome resistance to change? - Precise answer Relatively easy way to avoid major resistance Which of the following could be considered part of the managerial subsystem? - Precise answer Organizing All are part of the structural subsystem EXCEPT: Tasks Rules Work flow Facilities - Precise answer Facilities

What subsystem is being changed when a company produces a new vision statement or announces a new corporate strategy? - Precise answer Goals and values When a company changes responsibilities and reporting relationships, they are using what subsystem? - Precise answer Structural A very common change strategy, particularly when a new CEO is hired, involves shuffling the boxes around on the organization chart. Changing responsibilities and reporting relationships involves using the lever of the structural subsystem in the lower right hand corner of the model. If a company introduces new equipment or technology system, they are shuffling which subsystem? - Precise answer Technical An organization would change the _________ subsystem in order to increase trust. - Precise answer Psychological True or False: If you make changes to one subsystem, you make supporting changes to all of the other subsystems. - Precise answer True True or False: Consultants help suggest solutions to problems identified from the employee feedback survey. - Precise answer False While a consultant would most likely be used to help write the survey, to administer it, and to assure respondent anonymity in the processing and preparation of the results, the consultant is not involved in suggesting solutions to problems identified. Team building interventions focus on all of the following EXCEPT: Leadership establishment within the team Client/customer expectations of the team, perceptions of team performance, and perceptions of client relationships Processes for assimilating new team members Goals and priorities for the team - Precise answer Leadership establishment within the team For development to occur, there must be: A compelling need for change

A vision for a better future Reinforcement for making the change stick All of the above - Precise answer All of the above After administering a survey, what can be done to help facilitate change? - Precise answer Share the results of the survey with the employees Which of the following is a focus of TQM? - Precise answer Do it right the first time to eliminate costly work Employees can access knowledge and expert systems on a "just-in-time" basis is a benefit of _______ in training and development. - Precise answer Technology Online instruction is more effective than face-to-face classroom instruction for teaching: - Precise answer Declarative knowledge True or False: Trainees are less satisfied with online training than classroom training - Precise answer False Trainees are equally satisfied in classroom and online environments. Online learning appears to be more effective than classroom instruction when: I: The course is lengthy II: The trainees are provided with control over the pace, sequence, and content III: Trainees are able to get practice and feedback - Precise answer I, II, and III Online instruction and classroom instruction appear to be equally effective:

• Precise answer When the same instruction method is used What is a growing potential talent management problem organizations face? - Precise answer Retiring employees The vast majority of growth in the US labor force is expected to come from workers ages: - Precise answer 55 and older

What is one solution to the impending labor shortage/talent management problem? - Precise answer Encourage older workers to stay employed ________ were born prior to 1946, _________ were born from 1946 to 1964, and _________ were born from 1965 to 1980. - Precise answer Traditionalists, Baby Boomers, and Gen Xers One description of a Baby Boomers is: - Precise answer Concerned that all employees are treated fairly 1 in every ____ employees lack the basic skills necessary to function effectively in today's society. - Precise answer 5 Employee lack of basic skills costs American businesses ______ a year in lost productivity. - Precise answer $60 million True or False: Programs should not teach basic skills within the context of work problems faced by trainees. - Precise answer False Programs should teach basic skills within the context of work problems faced by trainees in order to increase meaningfulness. Benefits of basic skills training: I: Less absenteeism and turnover II: Employee self-esteem III: Increased product quality - Precise answer II and III The term "Expatriation" refers to: - Precise answer Sending employees overseas Which of the following is not a foundational competency for skills trainers? Business knowledge Interpersonal skills Public speaking skills Personal traits - Precise answer Public speaking skills Being able to deliver training in a ______ format is necessary for future trainers. Blended learning Asynchronous

E-learning All of the above - Precise answer All of the above What is the second level of the ASTD competency model? - Precise answer Focus A professional specialist or a learning strategist belongs to what level of the ASTD model? - Precise answer Third There is yet a third level in the ASTD model, which basically is what senior professionals in the field would do after having spent some time in one or more focus areas. These roles include learning strategist, business partner, project manager, and professional specialist. True or False: Future trainers are going to have to be technologically literate to be successful. - Precise answer True _______ like to learn by doing, through experimentation and feedback. - Precise answer Gen Xers Which of the following is a training preference of a Baby Boomer? - Precise answer Especially motivated to learn if they see personal advantage in training ________ to learn is low, so early initial successes are important when training older workers. - Precise answer Self-confidence What is the job of a "knowledge manager" or "chief information officer?" - Precise answer Identify information and make sure it is accessible to employees Knowledge that can only be learned by experience: - Precise answer Tacit knowledge Which of the following is an advantage of an aging workforce? Lower absenteeism Great commitment Greater customer-orientation All of the above - Precise answer All of the above

True or False: Older employees seem to value social interaction on the job, along with corresponding opportunities to serve as mentors to younger employees. - Precise answer True Diversity training helps organizations: Retain productive workers Maintain high morale Foster cooperation and harmony among an increasingly diverse workforce All of the above - Precise answer All of the above In order for diversity programs to be successful, ______ and ______ need to be incorporated into the program. - Precise answer Education; training True or False: It is best to keep diversity training components out of other on-going training programs. - Precise answer False Incorporate diversity training components into other on-going training efforts such as sales training, new manager training, and executive development so effectively handling diversity becomes "just the way the organization does business." Which of the following is not a typical topic of pre-departure training for expatriates? Food etiquette Tax laws Schooling for children All are correct - Precise answer Food etiquette True or False: Readjustment is frequently as challenging as the adjustment to the new culture in the international assignment in the first place, so reentry training is necessary. - Precise answer True Gen Yers: Place high value on money Respond well to training materials that are more visual and less wordy Respond well to training methods that allow them to work at their own pace, such as videos, Internet-based training, or CD-ROMs All of the above - Precise answer Place high value on money

Millenials and Gen Yers place a higher value on money than other generations. All of the following are training preferences of traditionalists EXCEPT: Like well-organized training materials with an overview of the information and an easy way to access more detail Appreciate it when the trainer asks for their experiences and perspectives Do not like to be put on the spot in front of others Value presentation of information and training materials that are logically organized - Precise answer Like well-organized training materials with an overview of the information and an easy way to access more detail What does the "I" stand for in the ADDIE model? - Precise answer Implementation True or False: New technologies consist of only asynchronous online learning. - Precise answer False New technologies include online learning (both synchronous and asynchronous), audio and videoconferencing, CD-ROMs, blended learning, simulation and virtual reality simulators, virtual classrooms, social networks, "Second Life," and so forth. With more employees retiring, organizations are trying to figure out: How to fill the open jobs How to capture their acquired knowledge How to pay for their retirement packages All of the above - Precise answer How to capture their acquired knowledge Which of the following is a characteristic of a learning organization? - Precise answer The ability to develop organizational capabilities based on know-how of employees If aging workers stay in the field longer, organizations start running into ________ problems. - Precise answer Career plateaus Which of the following generational groups is characterized as optimistic, willing to work, and tech savvy? - Precise answer Millennials