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A comprehensive overview of training and development concepts, covering key topics such as the addie model, competency models, needs assessment, adult learning principles, training program design, evaluation methods, and performance management. It also explores career development stages and the role of supervisors in the performance management process. Presented in a question-and-answer format, making it easy for students to understand and retain the information.
Typology: Exams
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Analyze how training and development is strategically important to an organization - Solution 1. creating value for customers through training.
in that effective behavior in any job requires a combination of skills, knowledge, and other characteristics What are the 4 Competency Stages - Solution 1. Acquiring
Converger - Solution 1. Abstract Conceptualization
What is a key element of the mid-career stage? - Solution Experience a variety of physiological, attitudinal, occupational, and family changes and develop a broader view of work and the organization What is a key element of the later career stage? - Solution Shift from a power role to one of consultation, guidance, and wisdom What is Hudson's Renewal Cycle - Solution no matter how well prepared and gung-ho someone is at the beginning of their career, there invariably comes a time when one feels 'stuck in doldrums' Hudson's Renewal Cycle is applicable to which stage of career development? - Solution Mid-Career Benefits of new employee orientation program - Solution 1. increased retention
Differentiate between leadership and management - Solution 1. Leaders inspire while managers administer
Which step is important as part of the process of a legally defensible termination in this situation? - Solution Conduct termination in a neutral area to help both parties communicate. Which step in the performance management cycle involves clarifying goals of the job and the expectations of the manager? - Solution Definition What is the outcome of performance evaluations? - Solution Lower Employee Turnover What is a beneficial result of management decisions that are informed by a performance management system? - Solution Better promotions A company wants to do a performance appraisal of its employees in such a way that the firm can review the observable actions of the employees rather than subjective competencies and work-outcomes. The firm wants to be able to give its employees specific feedback about exactly which actions the employee needs to change to improve performance. Which type of performance appraisal is appropriate in this case? - Solution Behaviorally anchored rating scale Why might an employee prefer 360-degree feedback rather than a traditional performance appraisal? - Solution 360-degree feedback provides various aspects of job performance. A firm is conduction performance evaluations but is having trouble building on the review process to promote future improvement by the rated party. What strategy should the firm use to cope with this issue? - Solution Create joint goals with clear expectations for the future Why should a firm be concerned about legal issues regarding its current performance evaluation process? - Solution Because it does not give parties the opp. to appeal What is the role of HR in the performance management process - Solution To administer organization rewards What is an element of a legally defensible performance appraisal system? - Solution Communication of performance standards
Employees at a call center are told to respond to all customer requests in a timely manner, yet managers are unhappy with the employee response time. Employees have not been given exact time frames. Which coaching method should managers use for employees in this situation? - Solution Set specific standards Which benefit does an organization get from using reaction feedback for evaluating its training programs? - Solution Identifying ways to make the training more enjoyable for participants Which category is reached when an evaluator rates an employee as achieving the highest level of learning - Solution Evaluation What indicates the transfer of training? - Solution Trainees apply what they learned in training. What can a trainer do to help the employees deal with obstacles and facilitate successful transfer after they return to work? - Solution Teach employees self-regulation skills during the training program Which type of training for traditionalist prefer? - Solution stable, orderly learning environment An Org. has employees who are making training requests that include online training, virtual simulation training and real-time monitoring. Which challenge in the delivery of training is illustrated by the requests of these employees? - Solution Technology utilization Participants in a training program need to gain overview information on a topic about which they know little. The number of participants in the training is very large, and the trainer is an expert in the field. What delivery method is appropriate? - Solution Classroom lecture Which expertise is critical in instructing a group of adults? - Solution Knowledge of learning theories Org. decided to implement a new service, and they are providing training to employees so they can learn the new process. The training is expected to be highly interactive. Which venue should be selected for this training? - Solution Conference center with round tables
Which adult learning principle has been used when adult learners tie the training content to their job tasks? - Solution Acknowledging and applying personal experiences Which training method and related evaluation levels will ensure that managers have the capability to coach employees accurately and effectively? - Solution Role play method and behavior evaluation What does the Addie Model suggest - Solution a continuous cycle HR professionals offer a series of programs and activities that include orientation, diversity, and total quality management. Which activity is the HR department performing? - Solution Training What is an intangible asset n which the company can build a sustainable competitive advantage? - Solution Human Capital Which practice is allowed under the ADEA of 1967? - Solution A company requires employees be at least 28 for promotion and will not require employees under age of 18 What are two stages of human resources competency? - Solution aquiring influencing Which two actions are performed to develop a competency model for leadership position in an organization? - Solution -determine traits of employees who are leaders -Identify the organizations top-performing leaders What is a major task of the organizational entry stage of career development? - Solution selecting an appropriate offer What is a direct benefit of a new employee orientation program? - Solution Increased employee retention What is an important role of HR during the new hire process? - Solution Highlighting key policies and procedures
In which career stage can employees participate in a program that provides an opportunity to discuss career transition options? - Solution mid-career What is a distinction between leaders and managers? - Solution Leaders inspire while managers administer Which statement characterizes the concept of leadership within an organization if behavioral leadership theories are correct? - Solution Leadership behaviors are task-oriented or people oriented Which type of leadership program expands the present job horizontally? - Solution job enlargement A social unit of people structured and managed to meet a need or pursue collective goals - Solution organization aligns human capital with organizational objectives and strategies - Solution training and development first training program for new hires - Solution orientation tactic knowledge, education and experience are all examples of - Solution human capital model consisting of five steps for training and development - Solution ADDIE model Sustainable competitive advantage is built upon - Solution intangible resources protects the authors of "original works" from others who would use their work unlawfully - Solution copyright act of 1976 a copyright holder has the right to authorize other to _______ the work public - Solution reproduce, distribute and display which of the following is a reason training and development has become critical - Solution changing demographics advances in technology globalization
According to the stages of HR competency, developing credibility and reputation are both part of what state? - Solution Applying Which of the following is the responsibility of line management and not the human resources department? - Solution provides feedback on the effectiveness of formal training efforts true or false: training is best done when it links training and learning goals to overall organization goals and strategies - Solution true What is the goals of the needs assessment? - Solution 1. determine whether training need exists
What are the different learning styles? - Solution visual, kinesthetic, auditory Kinesthetic learners - Solution may find it hard to sit still during traditional lectures concrete experience, reflective observation, abstract conceptualization and active experimentation are all examples of: - Solution learning approaches adult learners: - Solution -need to know "the why" for any training -need to be self-directed -bring extensive work-related experiences into training In order to be ready for training, trainees need high self-efficacy. In other words, trainees need: - Solution to believe they are capable of learning the material training and development methods can be divided into three categories - Solution information presentation, simulation, and on-the-job Sensitivity training is an example of - Solution simulation training and t groups what is the most common approach to training - Solution classroom learning a variation of e-learning - Solution blended learning during which step of the on-the-job training process do you make sure trainees know each point of the training - Solution present the information is able to relate practical experiences, and conduct problem solving exercises - Solution subject matter expert Which of the following is NOT an example of new age training techniques - Solution hypnotism examples: affirmation, relaxation, visualization
Learning in training that does not affect performance on the job is called - Solution zero transfer what are two types of positive transfer - Solution near and far Traits, ability, and motivation are all considered - Solution trainee characteristics self-regulation involves - Solution goal setting self-monitoring self-reward self-punishment the opportunity for practice consists of all the following dimensions - Solution activity level breadth task type which of the following is a level of criteria in training evaluation - Solution learning reaction behavior which of the following is a level of criteria in training evaluation - Solution results reactions and learning measures are called _____ evaluations - Solution internal which experimental design includes single-group pretest-protest - Solution pre-experimental design what is the training evaluation with quasi-experimental design - Solution time series which of the following is considered career planning - Solution communicate development preferences to manager which of the following is considered career management - Solution identify future organizational staffing needs
which of the following are models of career development - Solution young career customer relations and employee and union relations are considered - Solution organizational-level information what is the 3rd phase of the adult renewal cycle - Solution cocooning which of the following is an issue faced by those about to retire? - Solution self-management territoriality need to belong What are the 3 phases in the performance management cycle? - Solution goals, feedback and evaluate performance. Results of behavior that have been evaluated by an organization - Solution performance Which of the following affect motivation - Solution self-efficact, feedback, attitude and valies promotion and wage are both sub-goals of - Solution evaluation evaluations can be aimed at the following - Solution product, process and person What are the two types of performance measures - Solution objective and subjective What are employee rights? - Solution rights desired by employees regarding job security and their treatment Which of the following correctly describes what non-punitive discipline is? - Solution focuses on respecting the employees ability to recognize responsibility which of the following should be done when creating a termination case - Solution -determine an appropriate period of notice
-include clauses that benefit the employee and employer -employer should determine what requires protection ______ is/are involved in planning and budgeting for the organization, whereas _____ establish/establishes the direction - Solution management/leadership according to the hershey-blanchard situational theory of leadership, if someone has low relationship/low task, they are which quadrant? - Solution delegrating which of the following are traits of transactional leader - Solution motivation which of the following is a trait of a transformational leader - Solution charisma: provides vision and a sense of mission, instills pride and gains respect and trust. the ability to understand the emotional makeup of others is what emotional intelligence - Solution empathy an ability to find common ground and build rapport - Solution social skill inspires and motivates others and builds relationships are behaviors of - Solution interpersonal skills which of the following is NOT a discipline necessary to become a learning organization - Solution inspired leadership what is an external factor to organizational development - Solution customer changes what is a con for using explicit and implicit coercion to overcome resistance to change - Solution might leave people angry which of the following is a characteristic of high-performance team - Solution supportive communication rapid response creative talents
when were baby boomer born - Solution 1946 to 1964 many adults (1 in 5) lack: - Solution basic skills training What are two types of positive transfer? - Solution near and far. near=when the program teaches specific concepts and procedures far=program teaches general concepts & broad principles Implies an investigation of system-wide components of an organization: - Solution Organization analysis Concrete experience, reflective observation, abstract conceptualization, and active experimentation are all examples of: - Solution learning approaches A variation of e-learning is - Solution blended learning Blended learning - Solution a mix of online activities and lectures with some face-to-face instructor time During which step of the on-the-job training process do you make sure trainees know each point of the training? - Solution Present the information The opportunity for practice consists of all of the following except? - Solution task type **job relevance breadth activity level Which of the following is a level of criteria in training evaluation? - Solution results What is a training evaluation with a quasi-experimental design? - Solution Time series Quasi-experimental design includes time series and nonequivalent control group
What of the following is considered career planning? - Solution Communicate development preferences to manager Which of the following is considered career management? - Solution identify future organizational staffing needs Which is NOT a model of career development - Solution organizational entry **young career late career occupational preparation Customer relations and employee and union relations are considered: - Solution Organization-level information Promotion and wage are both sug-goals of - Solution evaluation =promotion, salary decisions, validation of employee selection approaches, evaluation of training effectiveness How are employee rights related to training and development? - Solution often, supervisors unjustifiably dismiss employees because they were not taught According to the Hersey-Blanchard Situational Leadership Model, if someone has low relationship/low task, they are in which quadrant? - Solution delegating Which of the following is a trait of transformational leader? - Solution charisma Inspires and motivates others and builds relationships are behaviors of: - Solution interpersonal skills Which of the following is NOT a discipline necessary to become a learning organization? - Solution shared vision **inspired leadership mental models team learning