USPS Sales & Services Associate Training Exam Questions and Answers (Latest Update 2024) V, Exams of Nursing

Download USPS Sales & Services Associate Training Exam Questions and Answers (Latest Update 2024) V and more Exams Nursing in PDF only on Docsity! USPS Sales & Services Associate Training Exam Questions and Answers (Latest Update 2024) Verified Answers (150 Questions) Perception is - Correct Answer ✅Reality What are our goals? - Correct Answer ✅Grow revenue, increase market share, develop lifetime customers. What are some non-verbal communication cues? - Correct Answer ✅Body movement, facial expressions, personal space. The SSA shows communication is occurring when they ask the hazmat question? - Correct Answer ✅True. Communication skills require you to practice actively attending. What does S.O.L.E.R. represent? - Correct Answer ✅Squarely face the person. Open your posture. Lean towards the sender. Eye contact. Relax. USPS Sales & Services Associate Training Exam Questions and Answers (Latest Update 2024) Verified Answers (150 Questions) What is a value proposition? - Correct Answer ✅The value to the customer of the product features and benefits....how the customer feels the product meets their needs. What is "need satisfaction selling"? - Correct Answer ✅The understanding of a customer's needs through the use of probing questions and careful listening. What are some examples of the use of the "language of needs"? - Correct Answer ✅I need, I want, I'm looking for, It's important, etc. When you sell maximum value you are meeting the customer's __________. - Correct Answer ✅Needs. What is a need? - Correct Answer ✅A desire to improve or accomplish something. USPS Sales & Services Associate Training Exam Questions and Answers (Latest Update 2024) Verified Answers (150 Questions) When are balloon charges applied? - Correct Answer ✅Packages weighing less than 20 lbs that measure over 84" but not more than 108" (length + girth combined) that are shipped Priority mail zones 104 or Standard to all zones. If an article meets the size qualifications for a large envelope (flat) but is rigid...what price category is it charged? - Correct Answer ✅Parcel rate. If a letter size envelope is thicker than 1/4" but is even in thickness....what price category is it charged? - Correct Answer ✅Flat (large envelope). What is a customer charged when a balloon surcharge applies? - Correct Answer ✅20 lb rate. When is DIM (dimensional) weight applied? - Correct Answer ✅Only for Priority packages which exceed 1 cubic foot and are mailed zones 5-8. USPS Sales & Services Associate Training Exam Questions and Answers (Latest Update 2024) Verified Answers (150 Questions) Dimensional weight pricing is determined by length, width and thickness (height) and __________. - Correct Answer ✅Weight. What is the only article that can possibly have a non- machinable surcharge? - Correct Answer ✅Letter. If an article is too heavy, too large or too small it is ______________. - Correct Answer ✅Non-mailable. How does knowing the products you sell benefit customers and the post office? - Correct Answer ✅Strengthens communication skills, boosts enthusiasm, and assists in overcoming concerns. Name some benefits of Priority Mail Express. - Correct Answer ✅Fastest shipping, guaranteed delivery, delivery 365 days per year (even Sundays and Holidays), no residential surcharges, no fuel charges, free tracking, $100 free USPS Sales & Services Associate Training Exam Questions and Answers (Latest Update 2024) Verified Answers (150 Questions) insurance, signature available, delivery to PO Boxes, flat rate boxes and envelopes, free shipping supplies. Name some benefits of Priority Mail. - Correct Answer ✅Normally 2-3 day delivery, free shipping supplies, fast and affordable, flat rate boxes and envelopes that "if it fits, it ships", delivery to every address - even PO Boxes, Saturday delivery at no extra cost, extra services available. What is the maximum amount of insurance you can purchase? - Correct Answer ✅$5,000. What is the maximum amount of insurance that can be purchased with Registered Mail? - Correct Answer ✅$25,000. What are the 3 ways to add insurance to a package? - Correct Answer ✅Online, post office, Kiosk. USPS Sales & Services Associate Training Exam Questions and Answers (Latest Update 2024) Verified Answers (150 Questions) What are our Package Services? - Correct Answer ✅Standard Post, Bound Printed Matter, Media Mail and Library Mail. These are NOT sealed against Postal inspection. What is an Oversized Package? - Correct Answer ✅Standard Post packages that measure more than 108" but less than 130" length + girth combined. What is Media Mail's content limited to? - Correct Answer ✅Books, sound recordings, recorded video tapes, printed music, recorded computer-readable media (DVD's and CD's). What are some extra services we offer on packages? - Correct Answer ✅Registered Mail, Return Receipt, Return Receipt for Merchandise, Restricted Delivery, USPS Tracking (delivery confirmation), Signature Confirmation, Collect on Delivery, Certified Mail and Certificate of Mailing. What are the four categories of International Mail? - Correct Answer ✅1st class mail international, Priority mail USPS Sales & Services Associate Training Exam Questions and Answers (Latest Update 2024) Verified Answers (150 Questions) international, Priority Express international and Global Express Guaranteed. What is written or typed at the bottom of an international article? - Correct Answer ✅The country name in all capital letters. What is the maximum value for dutiable (international) merchandise? - Correct Answer ✅$400. What are the maximum weights for Priority Mail International Flat rate products? - Correct Answer ✅Flat rate envelopes and small flat rate boxes have a 4 lb limit. Medium and Large flat rate boxes have a 20 lb limit. What are some features and benefits of Priority Mail Express International? - Correct Answer ✅Fast; $100 insurance (updated to $200); maximum weight 70 lbs; money back guarantee to certain destinations; tracking service available; USPS Sales & Services Associate Training Exam Questions and Answers (Latest Update 2024) Verified Answers (150 Questions) free packaging; online postage incentives; can purchase additional insurance up to $5,000; return receipt services. What are some features and benefits of Global Express Guaranteed? - Correct Answer ✅Delivery in 1-3 business days; money-back guarantee to certain destinations; includes delivery status information; weight limits from 22-70 lbs depending on the country; $100 liability insurance; can purchase up to $2499 additional insurance. Shipping Services are those products in which the Postal Service is competitive with other delivery companies. What services does this include? - Correct Answer ✅Priority Mail Express, Priority Mail, Parcel Select, Parcel Return Service. What are the extra services that can be applied to Priority Mail Express? - Correct Answer ✅Return receipt, additional insurance, collect on delivery. USPS Sales & Services Associate Training Exam Questions and Answers (Latest Update 2024) Verified Answers (150 Questions) ✅On the 11th day the box must be closed and all mail is returned to the sender. The lock will be changed after 48 days. If the customer reopens the box after the 10th day, a late fee applies. What is a caller service? - Correct Answer ✅A premium service when the customer needs more pick up times than a Firm Holdout and/or have more mail than the biggest box will hold daily. What is General Delivery designed for? - Correct Answer ✅Transients, people waiting to get PO boxes, temporary events. 30 days maximum period unless approved by the postmaster. How does package intercept work? - Correct Answer ✅It allows customers to request to have an item they sent through USPS to be intercepted prior to delivery for a fee. USPS Sales & Services Associate Training Exam Questions and Answers (Latest Update 2024) Verified Answers (150 Questions) How long may a customer have Temporary Forwarding? - Correct Answer ✅6 months and they may renew for an additional 6 months for a total of one year. How long is PFS (Premium Forwarding Service)? How does it work? - Correct Answer ✅Not less than 2 weeks or longer than 1 year. For a fee we will reship and reroute ALL mail addressed to their primary address by means of weekly Priority Mail shipment. What are the minimum and maximum days to "hold" mail? - Correct Answer ✅3 days min/30 days max. What are some of the public service/government agency programs that we participate in? - Correct Answer ✅Selling Migratory bird stamps, supplying Selective Service forms, passport applications. What are the 4 components of "customer experience essentials"? - Correct Answer ✅Telephone courtesy, It USPS Sales & Services Associate Training Exam Questions and Answers (Latest Update 2024) Verified Answers (150 Questions) begins with a smile, Delivery done right and We value your business. The essence of our brand comes down to what four words? - Correct Answer ✅Relentless, simple, secure and personal. What are the 3 "P's" that influence customer's perception? - Correct Answer ✅Personal (your appearance and demeanor). Professional (your post office) and Postal (products and services). What is the purpose of the Hazmat question? - Correct Answer ✅Promote safety of the public to prevent disasters. What is the Hazmat question that you are REQUIRED to ask when mailing any package? - Correct Answer ✅Does this package contain anything fragile, liquid, perishable or potentially hazardous such as lithium batteries or perfume? USPS Sales & Services Associate Training Exam Questions and Answers (Latest Update 2024) Verified Answers (150 Questions) you from injury and will prevent lost time for you and the Postal Service. Name some benefits of Retail Equipment. - Correct Answer ✅Performs multiple customer transactions; reduces mathematical errors; calculates change; performs standardized transactions; records complete day's business; produces PS 1412; prints receipts; customer monitor; faster; more accurate; efficient. Name two type of unit accountabilities for stamp stock. - Correct Answer ✅Individual and Segmented. SSA's work from a shared retail floor stock with segmented. What are some accountable paper credits that can be assigned to a SSA? - Correct Answer ✅Cash, paper stock (postage stock, stamped envelopes, stamped cards and IRC's [International Reply Coupons]), money orders and non-postal stamps (migratory bird), semi-postal stamps, Philatelic products. USPS Sales & Services Associate Training Exam Questions and Answers (Latest Update 2024) Verified Answers (150 Questions) Clerks are assigned stamp credit which consists of stamp stock and ______________. - Correct Answer ✅Cash. What is an International Reply Coupon (IRC)? - Correct Answer ✅The sender of a letter can prepay for a reply with these. When you receive an IRC from another country it is exchanged for the equivalent of a current 1 oz stamp regardless of the country where purchased. Discontinued in 2013. Individual Accountability counts must be performed at least every ___________. - Correct Answer ✅4 months. In Segmented Inventory offices, what is the cash tolerance and how often is the count performed? - Correct Answer ✅$10, once every 3 months. USPS Sales & Services Associate Training Exam Questions and Answers (Latest Update 2024) Verified Answers (150 Questions) If you cannot be present when they count your stamp stock/cash, who can replace you? - Correct Answer ✅An employee of YOUR choice. A PS form 1412, Daily Financial Report, is divided into what 5 sections? - Correct Answer ✅Stamp Accountability, Receipts, Disbursements, Unit ID and Initial Section. If a customer hands you a credit card for payment and it has not been signed... you must _______________. - Correct Answer ✅Not accept the card until signed. What cannot be purchased with a credit card? - Correct Answer ✅Money orders, trust fund deposits, pre-cancelled stamps, COD funds, employee debts, Every Door Direct Mail, permit imprint deposits, money-by-wire, postage meter setting, periodicals postage and passport fees remitted to the Department of State. USPS Sales & Services Associate Training Exam Questions and Answers (Latest Update 2024) Verified Answers (150 Questions) current government or state-issued picture ID. Endorse the money order. How can you pay for a money order? - Correct Answer ✅Cash, debit card, travelers check. What is the slang term for money launderers? - Correct Answer ✅Smurfs. What is the expiration time on money orders? - Correct Answer ✅They never expire. What is the BSA (Bank Secrecy Act)? - Correct Answer ✅A law requiring us to report transactions that seem suspicious and to obtain identifying information from customers who purchase financial products/services over certain dollar thresholds. USPS Sales & Services Associate Training Exam Questions and Answers (Latest Update 2024) Verified Answers (150 Questions) On a PS Form 8105-A (Funds Transaction Report) for individuals who purchase money orders over $3000 per day or cash money order over $10,000 per day, what must they provide to the SSA? - Correct Answer ✅Name, address, social security number (alien registration and passport numbers can be substituted), date of birth and government or state issued photo ID. What are acceptable forms of ID to cash a postal money order? - Correct Answer ✅Current government or state issued picture ID. What are some examples of valid photo ID's when completing the PS Form 8105-A? - Correct Answer ✅Drivers license, passport, military ID, state issued ID. How often should you mail in the PS Form 8105-A? - Correct Answer ✅Daily. Remember the SSA is required to sign the form. USPS Sales & Services Associate Training Exam Questions and Answers (Latest Update 2024) Verified Answers (150 Questions) The Custom's Declaration and Dispatch Note (PS Form 2976 & PS Form 2976A) are retained for _________ days. - Correct Answer ✅30. It is every employee's responsibility to protect the security and sanctity of the mail. What are some unacceptable examples practices? - Correct Answer ✅Theft, delay of the mail, opening the mail, and destruction or damage of the mail. What agency investigates Postal related offenses? - Correct Answer ✅US Postal Inspection Service. What is the Customs Border Protection Manifest (CBPM)? - Correct Answer ✅A method to electronically capture and save the Customs Declaration Information that is required for all mailpieces traveling OUT of our country - exceptions are for letters and photos. USPS Sales & Services Associate Training Exam Questions and Answers (Latest Update 2024) Verified Answers (150 Questions) How does a customer initiate an International Insurance Claim? - Correct Answer ✅Call the Postal Service International Inquiry Center at 1-800-222-1811. When a customer is denied on an insurance claim, how long do they have to appeal the decision? - Correct Answer ✅60 days. What handbook is your source of information on reatail counter procedures? - Correct Answer ✅F 101 - Field Accounting Procedures. "F" is for Financial. The two leading causes of clerk shortages are the selling of __________ and the failure to count money during a window transaction. - Correct Answer ✅Money orders. If your cash drawer is out of tolerance you may request a re- count. Once you sign the count sheet, the count is over. True/False? - Correct Answer ✅True. USPS Sales & Services Associate Training Exam Questions and Answers (Latest Update 2024) Verified Answers (150 Questions) Who conducts counts on your cash drawer? - Correct Answer ✅Both you and your supervisor/postmaster. What is the minimum size for any mailpiece? - Correct Answer ✅3 1/2 " height, 5" length, .007" thickness. If a letter is polywrapped, polybagged, enclosed in any plastic material or has an exterior surface made of a material that is not paper, what surcharge is applied? - Correct Answer ✅Non-machinable. What is form PS 3533 used for? - Correct Answer ✅To issue Postal Refunds. What are the restrictions/uses of Every Door Direct Mail? - Correct Answer ✅5,000 pieces or less flat-sized mailpieces within an area serviced by a single post office. Maximum weight is 3.3 oz. No permit is required, only registration. USPS Sales & Services Associate Training Exam Questions and Answers (Latest Update 2024) Verified Answers (150 Questions) What is PS Form 6401? - Correct Answer ✅Money Order Inquiry Form. What is the purpose of bait money orders? - Correct Answer ✅To aid the Postal Inspection Service in Postal burglary and robbery investigations. In the priority of protection, what item is considered the most important? - Correct Answer ✅Postal funds. What is the publication from HQ USPS Retail? - Correct Answer ✅Retail Digest. Mailing Services are those products in which the Postal Service has no competition from other delivery companies. This includes? - Correct Answer ✅First-class mail, Periodicals, Standard, Bound Printed Matter, Library Mail, Media mail.