Download Vocabulary for English for Specific Purposes 1 (Banking) and more Cheat Sheet Business English in PDF only on Docsity! Vocabulary for Business English Courses Gaining Experience Trainee A trainee is someone who is learning a job or profession. Internship An internship is a job that a student does to get experience, often in another country. Apprentice An apprentice is someone who is learning a job or profession by working for an employer. Adapting to and Acquiring Skills It is important for a trainee or intern to be able to adapt to the working environment and acquire the necessary skills and qualifications for the job. Employer and Qualifications An employer may require certain degrees or qualifications that are essential for the position. The trainee or intern should demonstrate their ability to perform the required tasks. Graduate and Confidence A graduate who has completed their studies may feel more confident in their abilities and ready to enter the workforce. Cross-cultural Sensitivity and Diplomacy When working in a cross-cultural environment, it is important to have sensitivity and diplomacy in dealing with uncertainty and differences. Team Spirit and Impression Displaying a good team spirit and making a positive impression on the employer can be beneficial for the trainee or intern. Working Environment and Productivity The working environment should be productive, with a clear schedule and understanding of the various sectors, such as manufacturing, mining, and supply chains. Business Concepts Trainees or interns should have a basic understanding of business concepts like profit, loss, competition, raw materials, monopoly, ownership, management, and entrepreneurship. Customer Satisfaction Customer-related Terminology Key terms include customer satisfaction, repeat business, customer service, existing customer, returning customer, prospect, customer lead, and customer referral. Customer Service Practices Effective customer service practices involve training staff, prioritizing customer needs, providing warranties, delivering and installing products, and offering support through hotlines, newsletters, and product upgrades. Emotions and Efficiency in Customer Service Customer service should reflect the customer's emotions and be efficient, with colleagues willing to recommend the company and provide money-back guarantees or refunds for faulty products. Handling Customer Complaints Properly handling customer complaints, such as responding to calls, putting customers on hold, and returning calls, is crucial for maintaining customer satisfaction. Business Considerations Factors like inflation, salary, and unemployment can impact customer satisfaction and the need for negotiation, complaint handling, and adjustments. Entrepreneurial Perspective From an entrepreneurial perspective, customer satisfaction is essential for building a successful business, relying on real estate, accounting firms, and marketing strategies.
