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A study guide for the WellCare 2024 exam. It contains exam questions with verified answers and covers topics such as beneficiary complaints affecting Star Ratings, SEP periods, Medicare Star Ratings, and WellCare's quality strategy. The document also includes information on the enrollment process, the Mastery Exam, the TPMO disclaimer, and the Scope of Appointment (SOA). The questions are designed to test the knowledge of brokers/agents who sell WellCare plans.
Typology: Exams
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Which is an example of a top beneficiary complaint that affects Star Ratings? - Correct Answer: The beneficiary did not understand that enrolling in a WellCare plan would change their current Medicare Advantage plan An SEP is a period outside of the ICEP, AEP, or MA OEP when beneficiaries can enroll based solely on life events that qualify for an SEP period. - Correct Answer: True Prior to the beginning of the enrollment process, a broker/agent is required to cover certain beneficiary specific information, including but not limited to: - Correct Answer: All Medicare Star Ratings and performance are at the forefront of WellCare’s quality strategy. WellCare’s quality focus consists of six drivers. Which of the following is not a WellCare quality driver? - Correct Answer: NOT - Serving Government Customers
Once the enrollment is completed, you can save a copy of the application for your reference. - Correct Answer: False The Mastery Exam will lock for a period of 48 hours after each failed attempt. - Correct Answer: False The TPMO disclaimer must be used by any TPMO that sells plans on behalf of more than one MA plan provider. The disclaimer must be: (Select all that apply.) - Correct Answer: All A request to the plan from a member or provider for a formal review of an Action (Denial) or Adverse Plan Determination (Medicare) is a/an: - Correct Answer: Appeal Which of the following statements about Scope of Appointment (SOA) is FALSE - Correct Answer: An electronic SOA submitted in Ascend must be in a Pending status prior to beginning the appointment
WellCare added which state to its footprint for 2024? - Correct Answer: Delaware The Prescription Drug Plan (PDP) network is expected to include over ____ total pharmacies - Correct Answer: 60, Members are no longer required to pay a partial deductible due to the Inflation Reduction Act - Correct Answer: False The 2024 Inflation Reduction Act (IRA) Part D Benefits include reduced insulin copays for all insulins and insulin-combination products that are on the formulary, regardless of tier, and are included in the $35 cap for one month's supply - Correct Answer: True The Pharmacy Benefit Manager (PBM) migration to Express Scripts effective 1/1/2024 will impact which plan(s)? - Correct Answer: Both WellCare has new All-Dual D-SNP products in AL, AR, FL, GA, KY, LA, MI, MS, NC, NM, OH, OK, TX, and WI. - Correct Answer: True
Members who have LIS and enroll in other plans will have a premium to pay regardless of the level of LIS the member is granted - Correct Answer: False Which of the Prescription Drug Plan (PDP) products is new to the 6-tier formulary structure for 2024? - Correct Answer: NOT - Value Script All Prescription Drug Plans (PDPs) will offer a $___ copay for most Part D preventive vaccines, regardless of which network pharmacy is used by members - Correct Answer: $ Low-Income Subsidy (LIS), which is often referred to as Extra Help, reduces all Part D plan premiums - Correct Answer: False CVS Caremark Mail Order will be in-network for 2024 - Correct Answer: False
Which LIS category is assigned to members whose costs are fully subsidized and who receive the most assistance? - Correct Answer: Three