Workplace Readiness Skills Study Guide, Exams of Nursing

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Workplace Readiness Skills Study Guide

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Demonstrate positive work ethic. - correct answer • maintaining punctual and consistent attendance (e.g., accounting for hours worked, arriving on time for work or appointments) Demonstrate positive work ethic. - correct answer • taking direction willingly (e.g., using active listening techniques, approaching the assigned task with motivation) Demonstrate positive work ethic. - correct answer • exhibiting motivation to accomplish the task at hand (i.e., remaining on task and completing the task efficiently). Demonstrate integrity. - correct answer • exhibiting honesty and reliability. Demonstrate integrity. - correct answer • identifying and abiding by laws and workplace policies (e.g., using personal and sick leave only when necessary) Demonstrate integrity. - correct answer • respecting the property of the employer and coworkers Demonstrate integrity. - correct answer • identifying how one's actions and behavior can have far- reaching effects (e.g., personal behavior affects others nearby; business decisions can have global implications or impact the environment) Demonstrate teamwork skills. - correct answer • contributing to the success of the team (e.g., brainstorming solutions, volunteering, performing in accordance with the assigned role) Demonstrate teamwork skills. - correct answer • assisting others (e.g., supporting team members and leaders, taking initiative)

Demonstrate teamwork skills. - correct answer • requesting help when needed (e.g., asking questions after consulting manuals on policies and procedures, knowing when to seek help from coworkers and supervisors). Demonstrate self-representation skills. - correct answer • dressing appropriately (i.e., adhering to professional rather than personal standards, following dress code) Demonstrate self-representation skills. - correct answer • maintaining personal hygiene Demonstrate self-representation skills. - correct answer • using language and manners suitable for the workplace (i.e., adhering to respectful, polite, and professional practices). Demonstrate diversity awareness. - correct answer • working in a respectful and friendly manner with all customers and coworkers (i.e., treating all with the same degree of professional respect), regardless of national origin, race, appearance, religion, gender, disability, or age Demonstrate diversity awareness. - correct answer • respecting cultural differences encountered in the workplace. Demonstrate conflict-resolution skills. - correct answer • negotiating diplomatic solutions to interpersonal conflicts in the workplace (e.g., personality issues, cultural difference issues, disagreements over how to handle work projects, performance issues). Demonstrate creativity and resourcefulness. - correct answer • contributing new ideas (e.g., for improving products and procedures) Demonstrate creativity and resourcefulness. - correct answer • displaying initiative readily, independently, and responsibly Demonstrate creativity and resourcefulness. - correct answer • dealing skillfully and promptly with new situations and obstacles

Demonstrate creativity and resourcefulness. - correct answer • developing operational policies and procedures that use resources in a sustainable manner. Demonstrate effective speaking and listening skills. - correct answer • communicating effectively with customers and fellow coworkers (e.g., avoiding the use of slang, being pleasant and helpful) Demonstrate effective speaking and listening skills. - correct answer • exhibiting public and group speaking skills Demonstrate effective speaking and listening skills. - correct answer • comprehending details and following directions Demonstrate effective speaking and listening skills. - correct answer • repeating directions or requests to ensure understanding (i.e., practicing active listening). Demonstrate effective reading and writing skills. - correct answer • reading and correctly interpreting workplace documents (e.g., instructional manuals, work orders, invoices, memorandums) Demonstrate effective reading and writing skills. - correct answer • writing clear, correct language, appropriate to audience. Demonstrate critical-thinking and problem-solving skills. - correct answer • recognizing, analyzing, and solving problems that arise in completing assigned tasks Demonstrate critical-thinking and problem-solving skills. - correct answer • identifying resources that may help solve a specific problem Demonstrate critical-thinking and problem-solving skills. - correct answer • using a logical approach to make decisions and solve problems. Demonstrate healthy behaviors and safety skills. - correct answer • managing personal health (e.g., setting short-, medium-, and long-term physical-fitness goals; eating non- or minimally-processed foods)

Demonstrate healthy behaviors and safety skills. - correct answer • following safety guidelines (e.g., adhering to Occupational Safety and Health Administration [OSHA] standards and instructor and manufacturer guidelines). Demonstrate an understanding of workplace organizations, systems, and climates. - correct answer • identifying "big picture" issues (e.g., the organization's structure, culture, policies, and procedures, as well as its role and status within the industry, economy, and community) Demonstrate an understanding of workplace organizations, systems, and climates. - correct answer • acknowledging the economic, political, and social relationships that exist at multiple levels (e.g., local, national, international) throughout the world Demonstrate an understanding of workplace organizations, systems, and climates. - correct answer • explaining one's role in fulfilling the mission of the organization. Demonstrate lifelong-learning skills. - correct answer • continually acquiring new industry-related knowledge Demonstrate lifelong-learning skills. - correct answer • improving professional skills to stay current in the field and to promote personal advancement Demonstrate lifelong-learning skills. - correct answer • seeking education and experiences that enhance personal growth. Demonstrate job-acquisition and advancement skills. - correct answer • preparing to apply for a job (e.g., performing a job search, developing a résumé, preparing for an interview) Demonstrate job-acquisition and advancement skills. - correct answer • identifying steps for seeking promotion (e.g., taking advantage of professional development opportunities, offering to accept additional assignments, learning new skills). Demonstrate time-, task-, and resource-management skills. - correct answer • organizing and implementing a productive plan of work (e.g., setting and meeting short-, medium-, and long-term professional goals)

Demonstrate time-, task-, and resource-management skills. - correct answer • working efficiently to make the best use of time Demonstrate time-, task-, and resource-management skills. - correct answer • managing personnel to capitalize on their strengths while respecting their professional desires Demonstrate time-, task-, and resource-management skills. - correct answer • maintaining equipment to ensure longevity and efficiency Demonstrate time-, task-, and resource-management skills. - correct answer • using natural resources (and products made from them) in a sustainable manner. Demonstrate job-specific mathematics skills. - correct answer • using mathematical reasoning and processes to accomplish job-specific tasks (e.g., using geometry and algebra to predict required supplies for a construction job, using computer mathematics to create a programming algorithm) Demonstrate job-specific mathematics skills. - correct answer • making calculations related to personal finance (e.g., wage rates, paycheck deductions, taxes). Demonstrate customer-service skills. - correct answer • addressing the needs of all customers (e.g., proactively engaging customers until they are satisfied) Demonstrate customer-service skills. - correct answer • providing helpful, courteous, and knowledgeable service (e.g., displaying a positive attitude, treating all customers with the same degree of professional respect, sharing information and knowledge honestly and forthrightly). Demonstrate customer-service skills. - correct answer • providing helpful, courteous, and knowledgeable service (e.g., displaying a positive attitude, treating all customers with the same degree of professional respect, sharing information and knowledge honestly and forthrightly).