Facilitative Listening Techniques In-Class Exercises, Study notes for Software Development
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Facilitative Listening Techniques In-Class Exercises, Study notes for Software Development

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Homework 2-Facilitative Listening Techniques In-Class Exercises

Scenario 1: During a sprint retrospective, one of the Development Team members speaks about the challenges on getting architecture assumptions highlighted. But he speaks haltingly, and with broken sentences. You know that architecture assumptions are worth discussing. What would you do as the facilitator? I would use mirroring to empathically reflect back the essence of what she/he said so the speaker feels heard, genuinely acknowledged and appreciated.

Scenario 2: During a backlog refinement session, one of the Development Team members keeps talking about how complex the architecture changes are. Although others remind him that a spike was already done on this, and the amount of work seems to be straightforward. But he repeatedly exaggerates the complexity. What would you do as the facilitator? I will use common ground techniques to consciously decide to give more attention to where the team agree than where they don't. By tuning in to what they share, they find the way to make progress together. Scenario 3: During a Scrum of Scrum session, participants are actively discussing a common challenge about continuous delivery. One of the participants starts to talk about how the code review quality has to be improved. It is very clear that he is off the topic. What would you do as the facilitator?

I wouldeencourage the group to honor contradictory viewpoints, sitting with the uncertainty and ambiguity this brings. Acknowledge all perspectives as equally valid and explore them as fully as needed, especially when tensions are high, and agreement seems far away, so I will use the legitimizing differences technique Scenario 4: During sprint review, one of the stakeholders gets really emotional about the demo just performed by the Development team. She has very strong opinion about the misalignment between what she expected and the contents demonstrated, and she gets more and more angry as she speaks. What would you do as the facilitator? Use Listening to welcome the expression of thoughts, opinions, and feelings. Scenario 5:

During a sprint planning session, you observe that one of the Development Team members doesn’t speak out even once during the session so far. What would you do as the facilitator? to send a message to the quiet people that there is always a space for them to speak, I would use a participatory technique such as “making space”

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