Financial  factors in IT, Degree thesis for Circuit Theory. University of Dhaka
nazmul-hasan
nazmul-hasan12 April 2017

Financial factors in IT, Degree thesis for Circuit Theory. University of Dhaka

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One of the many nifty things about an import/export business is that its startup costs are comparatively low Your major financial outlay will go toward office equipment and market research expenses
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A benchmarking methodology :Gap Analysis

Gap analysis:

Gap analysis is a graphical aid which help managers find out the areas where differences between

benchmarks and actual performance may exist. Gap analysis is based on the principle of visual

management. Visual management is the idea that business performance and each individual’s contribution

to that performance should be openly displayed for all to see. A gap chart is developed to inspect their gap

between actual performance and desire.

Development of Gap Chart:

Gap chart can be developed in a number of ways, one of which is to use judgmentally generated measures

by giving questions like the table below to the IT customers.Here customer can be both internal and

external. The survey , given to the customers, will ask them to evaluate various IT services. A scoring

scale , from 0 (for poor) to 10(for perfect rating) can be used.

IT Performance measure

Survey question

Quality service How would you Rate our service quality ?

Poor Average Perfect

1 2 3 4 5 6 7 8 9 10

Technology How would you Rate the availability of the IT used?

Poor Average Perfect

1 2 3 4 5 6 7 8 9 10

Human resources and staff

support

How would you Rate our staff service department ?

Poor Average Perfect

1 2 3 4 5 6 7 8 9 10

Communication support How would you Rate the speed of our e-mail communication ?

Poor Average Perfect

1 2 3 4 5 6 7 8 9 10

Cost effectiveness How would you Rate the costs of IT support on your budget ?

Poor Average Perfect

1 2 3 4 5 6 7 8 9 10

The difference between the plotted actual and desired points on the chart represents he “gap” between where an organization is and where they want to be. The greater the gap, the greater the necessity for corrective action to be used to bring the performance measure back toward a desired target of performance.As we can see in Figure 1 the gaps between the performance measures of technology, communication, and costs are very minor, indicating that in these areas the organization appears to be providing a level of expected or desired service performance to the customer consistent with the desired benchmark best practices in the industry. The wider gaps between the IT performance measures of quality service and human resources clearly indicate that help is needed in these areas. That help can take the form of either a reengineering program undertaken by the organization or by bringing in the necessary consulting expertise to develop programs, raining or new procedures to lesson the gap by improving organizational performance.

What is Game Theory?

Game theory problems have multiple strategies or alternatives to choose from; they have payofss, and can even have states of nature. Game theory (GT) is an extension of decision theory (DT).One differentiating factor is that a GT problem exists in a “conflict” type of decision environment. In conflict situations, there is more than one person making a selection. Like a game of chess; as one player moves, the other player responds to the previous move. This game of moves and counter-moves continues until the game is at an end. There are many IT situations where understanding and responding to competitive moves or behavior is essential. For example,

Example:

when a competitor is planning on buying a new IT that might give them a competitive advantage, a competitive firm has to decide if they should likewise acquire the technology to remain competitive. That is a game theory type of problem ituation. Butterfield and Pendegraft (200 1) have shown how GT can be specifically used for analyzing information system investments in highly volatile competitive environments.

One final point that is important in using GT is that it is an optimization method, generating a solution that is optimal and an not be improved upon. Optimization methods are rare in IT investment decision- making since there is little in the way fot perfect benchmarks for comparisons to prove optimality. Another factor that differentiates GT from DT problems is that T llows for “mixed strategy” decisions where proportions of more than one strategy or alternative can be selected. DT roblems allows to select only one strategy or alternative.

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