HUMAN RESOURCES MANAGEMENT EXAM EXAMPLE QUESTIONS TOGETHER WITH THE CORRECT ANSWERS, Exams of Human Resource Management

Download HUMAN RESOURCES MANAGEMENT EXAM EXAMPLE QUESTIONS TOGETHER WITH THE CORRECT ANSWERS and more Exams Human Resource Management in PDF only on Docsity! HUMAN RESOURCES MANAGEMENT EXAM EXAMPLE QUESTIONS TOGETHER WITH THE CORRECT ANSWERS Macon Industries writes a purchase order for bolts, washers, and nails and sends the order to the Stanton Company to process. A. letter of intent. B. open order. C. accounts-receivable document. D. sales contract. - Correct Answer D Sales contract. A purchase order is a form that a business fills out to order goods. Because the order indicates that the business is willing to do something (pay for the items it orders) in exchange for something else (take possession of the goods), the purchase order serves as a sales contract. An open order is a type of purchase order in which buyers place the order with the supplier that can best meet the needs or criteria (e.g., price) for a particular item. Because accounts receivable is an accounting activity that involves collecting payment for the goods and services that the business offers, a purchase order is not an accounts-receivable document. A letter of intent is a letter that declares the writer's intention to do something. A purchase order is a form rather than a letter. A business was fined $2 million for dumping toxic waste in the local river. What type of environmental law did the company violate? A. Food quality B. Clean air C. Clean water D. Endangered species - Correct Answer C Clean water. The company violated the clean water laws by dumping toxic waste into a river. Clean air laws regulate emissions and other air pollutants. Food quality laws regulate the quality of the food supply. Endangered species laws protect animals, fish, and birds in danger of becoming extinct. Jon sues his former employer for harassment. In what situation would the employer be likely to offer Jon a settlement? A. The employer wants the case to go to court. B. The employer knows it will be able to win the case. C. The employer does not think it will be able to win the case. D. Jon does not think he will be able to win the case. - Correct Answer C The employer does not think it will be able to win the case. A party may offer a settlement if it believes it has little chance to win a case. In this example, Jon's employer does not believe it will win, so it may offer a settlement. A settlement is a way to avoid the case going to court. Jon may or may not think he will win the case, but this does not influence his former employer's actions. Which of the following words most accurately describes arbitration: A. Private B. Nonconsensual C. Biased D. Temporary - Correct Answer A. Private. Arbitration is private and not public or handled in the courts. Arbitration is consensual. Both parties must sign an agreement assenting to arbitration. Arbitration is neutral, not biased. Arbitration is final and binding, not temporary. To be reimbursed for business expenses, Luke must obtain and complete an expense- reimbursement form, attach the original transaction receipts to the completed form, and submit the documentation to his manager for approval. What is Luke doing? A. Following company procedures B. Developing company policies C. Evaluating company feedback D. Assessing company guidelines - Correct Answer A. Following company procedures. Policies are the general rules to be followed by company personnel. For example, a business owner may develop a policy that states the company will reimburse employees for certain business-related expenses. A procedure is the step-by-step process that personnel follow in performing a specific task. In the example, Luke was following certain steps to obtain reimbursement for out-of-pocket expenses that he incurred— obtaining and completing the appropriate form, attaching receipts, and submitting the documentation to his manager. In the example, Luke did not develop the policies, evaluate company feedback, or assess company guidelines. To use oral communication effectively, you need to A. pronounce your words correctly. B. impress your listeners. C. know your listeners. D. distract your listeners' attention. - Correct Answer A) Pronounce your words correctly. The correct use and pronunciation of words is essential to effective oral communication. Mispronunciation creates an unfavorable impression; it can embarrass the speaker; and it may also fail to communicate the intended message. Trying to impress listeners may While Mark is presenting his status report during a staff meeting, Danielle has a question about something he says. What should Danielle do? A. Ask the question after Mark has finished speaking B. Wait until the next meeting to ask her question C. Interrupt Mark so she can ask her question right away D. Wait to see if another participant has the same question - Correct Answer A) Ask the question after Mark has finished speaking. Speakers often ask other meeting participants if they have questions after they finish their presentations. Therefore, Danielle should ask her question after Mark finishes his presentation, when he asks if anyone has questions. Interrupting Mark while he is speaking to ask a question is disruptive and rude. Other meeting participants may not think of the same question that Danielle has, so she should not rely on others to ask the question. Danielle should not wait until the next meeting because the information Mark provides may be outdated or forgotten by that point. When a business strives to make every customer experience a positive one, it is remembering its A. history. B. internal customers. C. competition. D. touchpoints. - Correct Answer D. Touchpoints. When a business strives to make every customer experience a positive one, it is remembering its touchpoints. When a business remembers its touchpoints, it shows that it recognizes the importance of each interaction in building positive customer relations. Touchpoints don't necessarily relate to internal customers, competition, or the business's history. Which of the following would be the most likely cause of customer complaints: A. Product quality B. Institutional ads C. Extended hours D. Price reductions - Correct Answer a Product quality. Poor-quality products that do not perform properly or break are a common cause for complaint. Other causes include the business itself, its policies, and its personnel. Price reductions are usually pleasing to customers. Extended hours give customers more time to shop. Institutional ads promote the image of the business and are not likely to be the subject of complaints. Which of the following is an example of a capital good: A. A delivery truck B. Iron ore C. A truck driver D. Weather conditions - Correct Answer A) a delivery truck. A capital good is any manufactured or constructed item that is used to produce goods and services. While natural resources are provided by nature, capital goods are created by people. Capital goods can come in many forms, such as equipment, machinery, and tools. Delivery trucks are capital goods because they enable producers to operate businesses and make products available to consumers. Iron ore and weather conditions are both considered natural resources. A natural resource is any resource that is found in nature and used to produce goods and services. Human resources are people who are valued for the work they do to produce goods and services. This includes truck drivers, who are in charge of delivering raw materials and/or finished goods. The Telford Pharmaceutical Company is concerned that proposed regulatory changes may negatively impact its research and development initiatives, profitability, long-term growth, and the well-being of patients who may benefit from using its products. What can the company do to influence legislation and protect its interests? A. Hire an estate attorney B. Veto the legislation C. Engage in lobbying efforts D. Sign a warrant - Correct Answer C Engage in lobbying efforts. Businesses must be prepared to take action when changes in the regulatory environment occur because these factors can affect the ways in which businesses operate. Lobbying is a practice in which a person or group attempts to influence lawmakers to pass or block certain legislation. Businesses cannot veto legislation. In the United States, the president has veto power, which means that s/he can reject bills passed by Congress. Judges sign warrants, which are legal orders that authorize certain actions such as making an arrest or searching property. An estate attorney handles legal issues that involve the passage of property from a deceased person to his/her heirs. Hiring an estate attorney will not help the business influence legislation and protect its interests in the regulatory environment. One of the disadvantages of private enterprise is A. unequal distribution of income. B. limited government control. C. pricing system. D. competition. - Correct Answer A) Unequal distribution of income. One of the disadvantages of private enterprise is that poverty and income are not distributed equally. Limited government control, competition, and pricing system are all advantages of private enterprise. A business typically pays property tax to the government when A. the value of the business's equipment decreases over time. B. the business owns the building in which it operates. C. the business sells the property for more money than it paid for it. D. the business sells goods directly to other businesses or individuals. - Correct Answer B) The business owns the building in which it operates. Businesses that own buildings and land must pay property taxes to the government at specific intervals. The property-tax amount is based on the value of the land and building. The value of the land and building is affected by many factors, such as the location of the property. When the value of a business's goods or equipment decreases over time, it is known as depreciation. When it sells land or a building, a business pays a capital-gains tax, which is based on the difference between the purchase price and the higher selling price. Sales tax is typically charged on nonessential goods such as candy, books, and shampoo. Businesses (e.g., retailers) that sell the goods collect the sales tax from their customers and give the money to the government at set intervals. During an economic recession, the best way for consumers to help expand the economy is by A. saving money. B. spending money. C. earning money. D. collecting money. - Correct Answer B) Spending money. If consumers do not go out and spend, businesses have less revenue to bounce back during a recession. Businesses will then lay off more employees who, in turn, will spend less, and the recession will deepen. Saving, collecting, or earning money will keep it from being reinvested in the economy, thereby not helping the economy grow. The category of GDP called gross private domestic investment includes A. all purchases of capital goods. B. all exports of goods and services. C. purchases made by private individuals. D. inventories held over from previous years. - Correct Answer A) all purchases of capital goods. If a business trades a piece of equipment for a new piece, the total value of the new piece is counted for GDP, not the difference. Inventories produced in the current year are also counted but not those produced in previous years. Exports are a separate category of GDP. The purchases by private individuals are counted as personal consumption expenditures. people usually maintain good personal hygiene, it isn't necessarily the primary reason why they enjoy good personal relationships. Jeremy listened to his friend Mike's description of a problem Mike recently had at work and said, "It's easy to see why you are so upset." What empathetic trait does Jeremy have? A. Understanding B. Honesty C. Sharing D. Open-mindedness - Correct Answer A) Understanding. Being an understanding person is necessary for empathy. You don't need to share the same experiences that someone else has had, but you do need to understand where they are "coming from." Honesty Organizing your sock drawer, throwing a party, and building a bookshelf are examples of A. projects. B. goals. C. product ideas. D. planning methods. - Correct Answer A) Projects. A project is any type of undertaking, or task, that has a distinct beginning and end and that creates a unique good or service. Organizing your sock drawer, throwing a party, and building a bookshelf are examples of projects. These are not goals, product ideas, or planning methods. If a leader takes ownership of a problem, makes sure it is fixed, and takes steps to prevent it from happening again, s/he is demonstrating A. flexibility. B. adaptability. C. responsibility. D. social awareness. - Correct Answer C) Responsibility. Fulfilling one's obligations in a dependable, reliable manner is known as responsibility, and it is an important leadership characteristic. When a leader is responsible, s/he takes ownership of problems, makes sure they are fixed, and takes steps to prevent them from happening again. Flexibility, also called adaptability, is the ability to adapt to changes as they occur. Social awareness is the ability to know and understand others' emotions; it is part of emotional intelligence. Which of the following examples describes an ethical leader practicing persistence and patience: A. A team captain yells at her teammates to motivate them. B. Marie encourages her team not to take shortcuts to achieve results. C. Your teacher always grades and returns tests on time. D. Jalen spends time giving back to organizations in his community. - Correct Answer B) Marie encourages her team not to take shortcuts to achieve results. Persistence is the ability to continue working at a task or idea until the desired outcome is achieved. Patience is enduring life's aggravations and difficulties calmly. Persistence and patience are both important to ethical leadership because being ethical is not always an easy or quick process. It can be tempting to take shortcuts or give up on the ethical route to achieve quick results. An ethical leader such as Marie practices both persistence and patience in difficult situations, rather than taking shortcuts. A team captain yelling at her teammates to motivate them is not demonstrating patience or persistence. If your teacher grades and returns tests on time, s/he is responsible but not necessarily persistent or patient. Finally, Jalen is being altruistic by giving back to organizations in his community rather than demonstrating patience or persistence. The main reason why people lose their jobs is that they A. take too many days off work. B. complain about the unsatisfactory pay. C. do not get along with their coworkers. D. are not able to perform all job tasks. - Correct Answer C) do not get along with their coworkers. Although employees lose their jobs for a variety of reasons, studies indicate that the primary reason is failure to get along with coworkers. A worker who does not get along with others usually is not very happy or productive and may cause problems in the workplace. Complaining about unsatisfactory pay is not a reason to be fired. Taking too many days off work and not being able to do all job tasks are problems that can be corrected. It is important to be honest about the time commitment when interviewing potential employees for a new business because A. entrepreneurs shouldn't hire employees with busy personal lives. B. employees who are overburdened are unlikely to stay with the company. C. being honest should weed out the people who aren't dedicated to the job. D. employees are not legally allowed to work more than 40 hours/week. - Correct Answer B) Employees who are overburdened are unlikely to stay with the company. It can be tempting for entrepreneurs to "sugarcoat" the amount of time and effort that will be needed from employees—but this approach is destined to backfire. Employees who are hired under the impression that they will only work 20 hours per week, for example, will certainly not appreciate it when they are told they actually need to work 30 or 40, especially if their compensation doesn't increase accordingly. If workers are consistently overburdened, they are unlikely to stay with the company for very long— and will probably resent the company's management in the meantime. Entrepreneurs shouldn't discriminate against people with busy personal lives when hiring employees. Many people are able to effectively balance an active personal and professional life. Being honest is important so that employees know what to expect at work. The primary purpose of honesty in the employee search is not to "weed out" people who are not dedicated to the job—it's to provide transparency for all prospective workers. It is legal for employees to work more than 40 hours per week. For an investment to yield positive results at the end of the investment period, the earnings should A. be accrued on a debt security. B. grow by at least 10%. C. exceed the rate of inflation. D. be documented appropriately. - Correct Answer C) Exceed the rate of inflation. When making investments, it is important to consider the time value of money, which is the difference between the money's current purchasing power in relation to its purchasing power at a future date. Earnings from investments can come in different forms, such as accumulated interest from debt securities or dividends from equity securities. At the end of the investment period, a successful investment will yield more money than the investor started with. However, it is important to consider the rate of inflation—which is an increase in prices of goods and services. If inflation increases more rapidly than the investment earns (e.g., 10%) during the investment period, then the value of money earned will not yield the desired results. Documents and forms do not affect the time value of money. A distinguishing characteristic of credit unions is that they A. provide more services than banks. B. offer only credit card services. C. operate as cooperative financial institutions. D. are unions for people in the banking industry. - Correct Answer C) Operate as cooperative financial institutions. Credit unions are nonprofit lending institutions owned by their members. They provide loans to members and may offer a variety of services, but they do not offer more services than banks. The members of a credit union could be individuals who work for the same company, are in the same profession, or belong to the same union. When making a budget for next year, Antonio allocated money for his college tuition, his apartment, and food. What is another financial need that he should include in his budget? A. Fitness classes B. Tickets for sporting events C. Apartment decorations D. Transportation - Correct Answer D) Transportation. Financial needs are purchases that are necessary and should be included in one's financial decision-making. Transportation is a financial need because Antonio needs a comfortable with their new surroundings. Top-level managers may welcome new employees on their first day but usually do not have direct contact with them while they learn their jobs. Recruiters help locate and hire new employees but do not participate in orientation. The human resources staff usually helps new employees fill out necessary paperwork but may not be involved in orienting them to their specific jobs. Because knowledge is so valuable, it needs to be A. managed. B. unrestricted. C. delegated. D. prohibited. - Correct Answer A) Managed. Because knowledge is so valuable and can have such a profound impact, it needs to be managed appropriately so that the organization can effectively utilize it. However, this does not necessarily mean that it should be either unrestricted or prohibited. Delegating is not related to the value of knowledge. As part of its knowledge-management program, a business uses a special computer application to help detect and record unexpected issues that occur during the production process. This program allows many staff members to obtain and share information to resolve the problem quickly. This is an example of a business effectively using A. mind-mapping software. B. incident-management software. C. a public domain database. D. an accounting database - Correct Answer B) Incident-management software. Incident-management software helps the company detect and record production issues. As a result, it can help employees identify problems, share information, and work together to solve problems, such as bottlenecks in the production process, more quickly. Mind-mapping software facilitates creative thinking and product innovation. Public domain technology, such as software and databases, are not owned by any one entity and can be used by the general public for free or for a fee. An accounting database stores financial data such as sales transactions. A manager watches an employee perform a work activity and writes notes that describe the process. This is an example of capturing knowledge by A. observation. B. rationalization. C. interrogation. D. imitation. - Correct Answer A) Observation. Observation involves obtaining information by watching others perform a task or activity. A business can obtain knowledge about work-task processes by observing employees performing their jobs. The manager is not rationalizing or imitating the employee's behavior. There is not sufficient information provided to determine if the manager is asking questions or interrogating the employee. Ralph hosts a video conference about a trade show he recently attended. Which of the following knowledge management processes is Ralph practicing? A. Refinement B. Acquisition C. Creation D. Sharing - Correct Answer D) Sharing. Sharing of knowledge occurs when knowledge is communicated to others, as is the case with Ralph's video conference. Acquisition is the process of gaining or gathering knowledge. Creation is developing new content. Refinement is taking knowledge and making it understandable and usable. Which function of marketing determines how much gross profit a business will make on a good or service? A. Risk management B. Channel management C. Promotion D. Pricing - Correct Answer D) Pricing. This marketing function involves determining and adjusting prices to maximize return and meet customers' perceptions of value. Pricing includes setting an amount to charge a customer for a product, which usually is based on the item's cost, expenses, and desired profit. Communicating information about goods, services, images, and/or ideas to achieve a desired outcome is promotion. Risk management, which is not a marketing function, involves the planning, controlling, preventing, and procedures used by management to limit business loss. Channel management involves identifying, selecting, monitoring, and evaluating sales channels. One way for businesses to obtain needed information efficiently is to A. read a book. B. schedule an interview. C. access a database. D. contact a competitor. - Correct Answer C) Access a database. A database is computerized storage for information and facts. Most businesses maintain a database of information that is relevant to the business, such as lists of customers and vendors, inventory levels, prices of materials, etc. When businesses need information, they access the database to obtain the data efficiently. For example, a business could access a database to find out how many customers in a certain area purchased a specific product during a specified time period. Scheduling an interview, reading a book, and contacting a competitor are not ways for businesses to obtain needed information efficiently. Which of the following is a trend in information management: A. Fewer electronic documents B. Increased use of outsourcing C. Decreased competition D. Less incoming information - Correct Answer B) Increased use of outsourcing. Increased use of outsourcing is a current trend in information management. There is more incoming information (usually in the form of electronic documents) than ever, as well as increased competition. Monitors, keyboards, and hard drives are examples of computer A. servers. B. hardware. C. dashboards. D. standards. - Correct Answer B) Hardware. These are the physical components of a computer system that are necessary for the system to function. They include the central processing unit, hard drive, modem, monitor, keyboard, etc. Monitors, keyboards, and hard drives are not examples of computer networks, language, or standards. Servers involve the use of software programs to link multiple computers to other programs. A dashboard allows computer users to view various types of information (widgets) in a single computer window or screen. Adian is conducting online research for a marketing project at work. What web-based tool will help Adian save and organize the websites that contain the relevant information he needs for his final report? A. Personal intranet connection B. Notebook with color-coded dividers C. Word-processing memo template D. Browser bookmarking applications - Correct Answer D) Browser bookmarking applications. Browsers are computer software that retrieve information from the World Wide Web. They have bookmarking applications that allow computer users to select websites and store their URLs on a personal computer for easy access in the future. Bookmarking applications allow users to organize sites by categories by placing them into folders on a computer. Notebooks are not online tools. An intranet is an internal network, similar to the Internet that is accessible only by authorized employees. A word-processing memo template formats a type of written message. Which of the following is an example of employees using groupware computer applications: Governments develop regulations to ensure the safety of workers. Some government regulations require that businesses have their machinery inspected on a regular basis by a government agent or independent entity to ensure that the business is complying with safety regulations. During the inspection, the inspector might identify problems or hazards that compromise worker safety. By identifying the problems, the business can take corrective action to ensure worker safety and to be in compliance. Undergoing accounting audits, security analyses, and ethics training programs are not actions that will identify workplace hazards. A team of marketers is creating a promotional brochure, but progress is slow. The person in charge of designing the layout has never done it before and is struggling to come up with ideas. What ethical dilemma most likely caused this situation? A. Assigning the wrong person to a job B. Covering up wrongdoing/Blaming others C. Using money inappropriately D. Violating workers' rights - Correct Answer A) assigning the wrong person to a job. One of the tasks that project managers do during the planning phase is delegating work to various members of the project team. It is important to do so ethically by paying attention to people's strengths, interests, abilities, and time constraints. Project managers should not give jobs to people who are not qualified to do the work required of the roles. Because the designer has no experience, s/he might not have been the best person for the job, which causes issues for the project as a whole. There is no indication that the project manager covered up wrongdoing/blamed others, used money inappropriately, or violated workers' rights. A collaborative work environment contributes to an employee's growth because s/he A. views the work environment positively. B. earns more income. C. learns from coworkers. D. has the opportunity to work from home. - Correct Answer C) Learns from coworkers When employees regularly share ideas and techniques, they learn from each other and gain new knowledge and skills. Earning more income, viewing his/her work environment positively, and working from home are all great benefits an employee can gain, but they do not necessarily help an employee grow. Why is it important in project planning to build in a safety net, or padding, when identifying resources? A. To plan for the unexpected B. To find substitutes C. To try to cut corners D. To obtain financial support - Correct Answer A) to plan for the unexpected. When identifying resources, it is important to be realistic. This often means planning for the unexpected because it's not a good idea to assume that everything will go correctly. Therefore, it is important to build in a safety net, or padding, in case something happens. For example, allow a little more time in the event that project members need to deal with other activities. It is not a good idea to try to cut corners and get by with less than you really need. Building in a safety net does not involve finding substitutes or obtaining financial support. When managing projects, which of the following is an important activity: A. Changing objectives B. Tracking deadlines C. Following directions D. Obeying orders - Correct Answer B) tracking deadlines. It is important to track deadlines while a project is being completed so that the project does not fall behind schedule. Also, one part of a project may need to be completed before another part can begin. Project managers make sure everyone is focusing on the same objective rather than changing the objective. Project managers usually give directions that workers are expected to follow. Effective project managers encourage others to do their part rather than give orders. What is the probable outcome when a producer purchases inferior parts for its products to cut costs? A. Customer dissatisfaction and increased business B. Customer satisfaction and repeat business C. Customer goodwill and loss of business D. Customer dissatisfaction and loss of business - Correct Answer D) Customer dissatisfaction and loss of business. Purchasers should try to obtain goods and services at the lowest possible price; however, this should not be done if the quality of the product will be sacrificed. When purchasers do opt to buy inferior parts, they will find that the customers will complain about faulty products. This can ultimately result in a loss of business. Although customers may initially be satisfied with the low prices, they will not be satisfied with the product in the long run and are not likely to become repeat customers. When developing a request for quotation (RFQ) for prospective vendors, a business should always include A. prices and a purchase order. B. specifications and deadlines. C. guidelines and discounts. D. statistics and a checklist. - Correct Answer B) Specifications and deadlines The request for quotation (RFQ) summarizes the details about a business's needs, bid requirements (guidelines), and deadlines. The business should include statistical data if the prospective vendor needs them to respond to the RFQ. Businesses typically do not include prices, purchase orders, discounts, and checklists in their RFQs. What attitude would be most likely to support long-term relationships between businesses and their suppliers? A. Reflective B. Creative C. Influential D. Collaborative - Correct Answer D) Collaborative. A collaborative attitude involves a willingness to work together to achieve mutually beneficial goals. Collaboration requires honest, objective, and ongoing communication. When businesses are willing to work together, they are more likely to build positive long- term relationships. Creative, influential, and reflective (thoughtful) attitudes are helpful and can enhance collaboration, but having a collaborative attitude is the key to fostering successful, long-term relationships with vendors. Because the Frederick Company has space limitations in its warehouse, it needs to have a shelving unit custom-made. What type of order is the Frederick Company likely to place with the shelving manufacturer? A. Special B. Open C. Blanket D. Reorder - Correct Answer A) Special. A special order is a request for a custom product or a product that a vendor does not normally carry in stock. Because the Frederick Company needs a shelving unit that has unusual measurements, the vendor needs to custom-make it for the company. An open order is an order for staple goods that is placed with one of several available vendors who can meet the business's immediate requirements (e.g., time, price, quantity). A blanket order is an order that covers all or part of a retailer's seasonal requirements. A reorder is an order for items that the business has previously purchased. There is not enough information provided to determine if the Frederick Company has previously ordered the same custom-made shelves. Which of the following are examples of raw materials that a business might keep on hand for production: A. Minerals, tables, leather, and paper B. Leather, bolts, stapler, and ore C. Grain, minerals, leather, and oil