FAQ

Find the answers to frequently asked questons about the Docsity universe

Clear up your doubts about our service:

Do you have general questions about Docsity?

Points
How can I get points?

In order to get your points, you can interact with the community uploading documents and replying to questions. Points are usually credited within 48 hours. [How does the point system work] (/en/pag/points-management/)

How many points can I get?
Receive 20 points for every pertinent question answered. You will earn 10 points for every original document you upload and if your document is downloaded multiple times, you can earn up to 990 extra points!
I've just uploaded a document. How long will it take for the points to get credited?
After uploading a document, points are usually credited within 48 hours.
Account Management
Will you reply if I get in touch?
Sure thing! We try to get back to everyone as soon as we can. On average, within 48 hours.
I still haven't received any confirmation email after registering. What should I do?

Send an email to [email protected] a new confirmation email will be sent.

I haven't received the temporary password for the first login. What should I do?

Send an email to [email protected] and we will send you an email with a new password.

How can I change my username?

To change your username, please go to this page

How can I change the email address I provided when registering with Docsity?

To change your email address, please go to this page

How can I delete my account?

To delete your account, please go to this page

Downloading and Uploading documents
I want to download a document but the preview isn't available. What should I do?
Click the "Report Document" button. We will instantly investigate the signalled file.
Infringement
I’ve found that someone has uploaded a document without my permission. What should I do?
Click the "Report Document" button. We will instantly investigate the signalled issue.