FAQ

Find the answers to frequently asked questons about the Docsity universe

Do you have general questions about Docsity?

Points
How can I get points?

In order to get your points, you can interact with the community uploading documents and replying to questions. Points are usually credited within 48 hours. [How does the point system work] (/en/pag/points-management/)

How many points can I get?
By answering questions you can earn 20 points for each valid answer provided. By uploading your documents you can earn 60 points for each document provided.
I've just uploaded a document. How long will it take for the points to get credited?
After uploading a document, points are usually credited within 48 hours.
Account Management
Will you reply if I get in touch?
Sure thing! We try to get back to everyone as soon as we can. On average, within 48 hours.
I still haven't received any confirmation email after registering. What should I do?

Send an email to [email protected] a new confirmation email will be sent.

I haven't received the temporary password for the first login. What should I do?

Send an email to [email protected] and we will send you an email with a new password.

How can I change my username?

To change your username, please go to this page

How can I change the email address I provided when registering with Docsity?

To change your email address, please go to this page

How can I delete my account?

To delete your account, please go to this page

Downloading and Uploading documents
I want to download a document but the preview isn't available. What should I do?
Click the "Report Document" button. We will instantly investigate the signalled file.
Infringement
I’ve found that someone has uploaded a document without my permission. What should I do?
Click the "Report Document" button. We will instantly investigate the signalled issue.