Training the Trainers as in job training
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Training the Trainers as in job training

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Microsoft Word - 180131TTT_Baseline_Study_Final_for_distribution.docx

In-company Training Practices and the Business Structure in Various

Regions in the West Bank and Gaza

Baseline Report

Prepared by:

Al Markaz for Development & Marketing Consultancies

Submitted to: Train the Trainers (TTT) Programme

Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH

January 2018

2

Contents

I. BASELINE OBJECTIVES AND METHODOLOGY .......................................................... 4

A. Introduction .......................................................................................................... 4

B. Baseline objectives ................................................................................................ 4

C. Baseline methodology ........................................................................................... 4

D. Baseline findings ................................................................................................... 5

E. Report structure ..................................................................................................... 5

II. ORGANIZATIONAL PROFILE OF ESTABLISHMENTS ............................................... 6

III. BASELINE FINDINGS ...................................................................................................... 9

1. Training provision .................................................................................................. 9

2. Training needs assessment and trainees participation .......................................... 9

3. Training design .................................................................................................... 10

4. Training material .................................................................................................. 11

5. Training delivery .................................................................................................. 11

6. Trainees selection criteria .................................................................................... 11

7. Evaluation and follow-up ..................................................................................... 12

8. Feedback from client organizations ..................................................................... 12

IV. CONCLUSIONS & RECOMMENDATIONS .................................................................. 13

3

List of tables Table 1: Percentage distribution of surveyed establishments by region and workforce size. ............................................................... 6Table 2: Percentage distribution of surveyed establishments by legal status. ................................................................................... 6Table 3: Percentage distribution of surveyed establishments by economic sector. ............................................................................... 6Table 4: Percentage distribution of managers at surveyed establishments by gender. ........................................................................ 7Table 5: Percentage distribution of managers at surveyed establishments by age. ............................................................................. 7Table 6: Percentage distribution of managers at surveyed establishments by academic degree. .......................................................... 7Table 7: Number of employees by gender. ..................................................................................................................................... 7Table 8: Number of employees according to employment type. ........................................................................................................ 7Table 9: Employee distribution by skill level. ............................................................................................................................... 8Table 10: Employee distribution by skill level. ............................................................................................................................. 8Table 11: Percentage distribution of targeted groups of training programs at the surveyed establishments. ....................................... 9Table 12: Percentage distribution of training assessment tools (Out of All Surveyed). .................................................................. 10Table 13: Percentage distribution of assessment outcomes. (Out of All Surveyed). ....................................................................... 10Table 14: Percentage distribution of design matrices components. (Out of All Surveyed). ............................................................. 10Table 15: Percentage distribution of used training materials. (Out of All Surveyed). ................................................................... 11Table 16: Percentage distribution of training delivery methods/tools. (Out of All Surveyed). ....................................................... 11Table 17: Percentage distribution of imposed trainee selection criteria. (Out of All Surveyed). ...................................................... 11Table 18: Percentage distribution of training evaluation tools/aspects. (Out of All Surveyed). ..................................................... 12

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I. BASELINE OBJECTIVES AND METHODOLOGY

A. Introduction The Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) is implementing a Train the Trainers (TTT) Programme in the Palestinian Territories. The Programme supports the Ministry of Labor (MoL), Ministry of Education and Higher Education (MoEHE), as well as the private sector in their efforts to align vocational training with the labor market needs and improve the level of education both in TVET schools and in companies. In particular, the Programme is designed to train all instructors at TVET institutions and in-company trainers; the objective is to make teaching methods more effective and thus more beneficial for TVET students.

This baseline study evaluates the current situation in the companies/establishments in terms of applied training pedagogy and identifies deficiency areas that need attention in order for these establishments to be compliant with training best practices. It will establish performance benchmarks and constitute the basis for the Programme’s evidence-based monitoring system.

GIZ commissioned Al Markaz for Development & Marketing Consultancies (Al Markaz) to conduct this baseline study assessing the training pedagogy and methodologies applied in the companies that provide vocational training to trainees in the West bank and Gaza. In this context, Al Markaz has designed the baseline survey with the active participation of the GIZ team and taking into consideration the feedback obtained throughout the design phase of the survey.

This report presents the main findings of the baseline survey targeting establishments.

B. Baseline objectives The study set out to achieve the following objectives: Establish a sound understanding of the targeted business structures, evaluate the current standing in the establishments offering training regarding pedagogical skills, and identify the gaps between current training practices and the benchmarks of the training best practices. The findings of the baseline assessment will inform the design of the intervention that will target in-company trainers in these establishments. The assignment encompasses the assessment of the organizational structures of the targeted entities including the following attributes: 1) A detailed organization profile: Producing a brief profile for the targeted establishments to understand

the organizational and managerial structures, the organizational culture, legal status, and overall performance. This profile includes - inter alia - the following:

a. The legal status of the establishments (registered, unregistered). b. Establishment size (number of employees, turnover, etc.). c. Staff composition (skill level, gender, etc.). d. Economic activities per region. e. Availability of in-house coaching staff (trainers, supervisors, instructors). f. Receptiveness of the establishments to conduct and cover the costs for training in-house

coaching/training staff. g. Quality and sophistication of production technology at the companies. h. Selection criteria for in-company trainers. i. Link between the content of the in-house training and the training best practices.

2) Gaps analysis: Identify existing performance gaps of in-company training against best practices benchmarks.

3) Recommendations and conclusions: Conclusions and recommendations regarding the identified gaps will be formulated based on the findings of the above activities.

C. Baseline methodology Revision of training standards

In this phase, Al Markaz conducted a comprehensive review of all available sources and literature related to the training cycle including training needs assessment, training design, training material development, training delivery, training management, and training monitoring and evaluation. This was done to establish a referential basis for the survey, identify survey parameters, and find referential benchmarks. In order to

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realize the objective of the preparatory stages, the consultants reviewed and analyzed the training standards. The consultants also conducted brainstorming sessions with the GIZ staff to review and revise the set standards and key performance indicators and, accordingly, fine-tune the variables to be measured in the baseline survey.

Tool design and data collection

Based on the training standards, the Al Markaz team drafted the survey tools (questionnaire) and circulated it to the GIZ team for discussion. Received feedback was incorporated in the design of the tools before conducting field tests with a selected subsample of respondents. The design was completed based on the feedback prior final deployment.

Once finalized, the questionnaire was field-tested through interviews with a subsample of the establishments. The questionnaire was modified further on the basis of the findings of the test survey.

Survey sample

The sampling frame consisted of establishments that provide in-company training placed by vocational schools and training centers in the West Bank and Gaza. The lists were provided by GIZ and the Ministry of Labor. Based on these datasets, and the specific objectives of the baseline survey, a sample of 331 establishments was selected.

The sampled respondents were contacted by field researchers to fill out the questionnaire.

Field work

Field work started in December 2017. The team conducted on-site interviews, audited and verified completed questionnaires according to a set of guidelines.

Data entry and analysis

The raw data was cleaned, audited, and coded using MS Access. Some questions were coded according to a pre-designed coding system. Questionnaire data was converted to SPSS for further analysis.

Results analysis

A thorough qualitative analysis of the gathered data and information was conducted to draw conclusions addressing all the questions and issues outlined in the survey’s objectives.

Limitations

The field workers encountered some difficulties in scheduling meetings with some establishments due to their disinclination to participate in such surveys for various reasons such as being targeted with too many surveys and due to unidentified benefit for their businesses.

D. Baseline findings The survey results were analyzed and interpreted by the consultants and organized under various sections that address all questions and issues relevant to the survey objectives.

E. Report structure The analysis results were synthesized, compiled, and organized into four main sections. Section I provides an overview of the survey objectives and methodology; Section II presents the organizational profile of the surveyed establishments; Section III presents survey findings relevant to the project main results; and Section IV presents the main conclusions and recommendations.

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II. ORGANIZATIONAL PROFILE OF ESTABLISHMENTS

In this section, the characteristics of the surveyed establishments are presented in terms of their legal status (private, public or NGO), ownership, and workforce (size, gender distribution, age distribution, and working hours).

In total, the sample included 331 establishments distributed throughout the West Bank and Gaza. The sample was comprehensive in representing firms and organizations of different sizes from large to small based on the number of employees. About 36% were small-sized with less than 5 employees, 25% were medium-sized with 5-10 employees, and 39% were large with more than 10 employees. In terms of geographic distribution, 34% of the surveyed establishments were located in the south of the West Bank, 29% in the north of the West Bank, 20% in the Gaza Strip, and the remaining 17% in central West Bank (including East Jerusalem). Table 1 shows the distribution of the surveyed establishments with respect to the geographical location and employment size.

Table 1: Percentage distribution of surveyed establishments by region and workforce size. By employment size (%) By region (%)

<5 5-10 >10 NWB CWB SWB GS # % # % # % # % # % # % # % 118 36% 83 25% 130 39% 97 29% 56 17% 112 34% 66 20%

At the time of the survey, around 46.8% of the surveyed establishments were classified as sole proprietorships, 28.7% as limited liability partnerships, 13.6% as general partnerships, 5.7% as corporations, and 4.2% as nonprofit organizations. The remaining 1% comprised governmental agencies (e.g. municipalities), religious organizations, cooperatives, and nongovernmental organizations.

Table 2: Percentage distribution of surveyed establishments by legal status.

Classification By employment size By region All <5 5-10 >10 NWB CWB SWB GS Sole proprietorship 78.8% 59.0% 10.0% 42.3% 57.1% 58.9% 24.2% 46.8% Limited liability partnership 9.3% 15.7% 54.6% 41.2% 14.3% 14.3% 47.0% 28.7% General partnership 10.2% 19.3% 13.1% 8.2% 17.9% 15.2% 15.2% 13.6% Corporation 0.8% 2.4% 12.3% 8.2% 5.4% 3.6% 6.1% 5.7% Nonprofit -- 3.6% 8.5% -- 5.4% 6.3% 6.1% 4.2% Other 0.8% -- 1.5% -- 0% 1.8% 1.5% 1%

Moreover, half of the surveyed establishments were founded before the year 2000. In particular, 23.2% of the establishments were founded before 1991, 29.1% in the years 1991-2000, 32.9% in the years 2001-2010, and the remaining 20% were founded relatively recently during the period 2011-2017.

In terms of economic activity, the majority of establishments operated in the service industry with around 50.8% of establishments working in this sector. The second most prominent sector was the industrial sector with 33.2% of establishments, followed by 14.2% of the establishments operating in the commercial sector, and lastly around 1.8% of them operated in the agriculture sector.

Table 3: Percentage distribution of surveyed establishments by economic sector.

Sector By employment size By area All <5 5-10 >10 NWB CWB SWB GS Services 55.9% 56.6% 42.3% 43.3% 48.2% 58.0% 51.5% 50.8% Industrial 28.8% 28.9% 40.0% 45.4% 39.3% 27.7% 19.7% 33.2% Commercial 11.9% 14.5% 16.2% 10.3% 12.5% 13.4% 22.7% 14.2% Agriculture 3.4% -- 1.5% 1.0% -- .9% 6.1% 1.8%

Managers profile

As many as 58.5% of surveyed establishments indicated that the manager or chief executive officer was a family member, 22% hired a non-relative/non-partner for the position, 11.3% were managed by a partner, and 5.8% indicated that executive management is jointly held by a family member and a partner. This distribution indicates that a smaller portion of non-family employees are likely to get promoted and occupy

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senior management posts due to a preference for promotion within the family (nepotism), causing a bottleneck in the professional advancement and career progression of competent (non-family) staff.

Of the 331 interviews, 86.7% of establishments had male managers and the rest of 13.3% were managed by a female manager.

Table 4: Percentage distribution of managers at surveyed establishments by gender.

Gender By employment size By area All <5 5-10 >10 NWB CWB SWB GS Male 78% 86.7% 94.6% 94.8% 75% 83.9% 89.4% 86.7% Female 22% 13.3% 5.4% 5.2% 25% 16.1% 10.6% 13.3%

Considering the age of the top manager, 7.9% of the managers were aged less than 30 years, 29.3% aged 30-40, 31.7% aged 41-50, 19.8% in the range 51-60, and the remaining 11.3% with managers aged 61 or older.

Table 5: Percentage distribution of managers at surveyed establishments by age.

Age range By employment size By area All <5 5-10 >10 NWB CWB SWB GS Less than 30 10.2% 6.0% 7.1% 2.1% 3.6% 8.2% 19.7% 7.9% 30-40 years 38.1% 30.1% 20.5% 18.8% 44.6% 32.7% 25.8% 29.3% 41-50 years 32.2% 31.3% 31.5% 32.3% 30.4% 29.1% 36.4% 31.7% 51-60 years 11.0% 21.7% 26.8% 33.3% 12.5% 19.1% 7.6% 19.8% 61 or older 8.5% 10.8% 14.2% 13.5% 8.9% 10.9% 10.6% 11.3%

As for a managers’ qualification, half of the top managers were found to hold a bachelor’s degree or higher. In particular, 37% of managers hold a B.A. degree, 14.5% of managers hold an associate diploma degree, 10.3% a master’s degree, and 2.1% a PhD, 21.5% a secondary school degree, and reaming 14.5% less than a secondary degree.

Table 6: Percentage distribution of managers at surveyed establishments by academic degree. Academic qualification of manager Percentage Intermediate diploma or lower 50.6% Bachelor’s degree and higher 49.4%

Employees profile

According to the information provided by the interviewees, almost 10,000 workers were employed at these establishments at the time of the survey. The ratio of female-to-male workers in these establishments is 1:5.3. Table 7: Number of employees by gender.

Gender Number %

Male 8702 83.8% Female 1679 16.2%

When asked about their employment status, the overwhelming majority of firms/organizations mentioned that most workers are full-time employees (83% of workers are full-time permanent workers, 14% were temporary workers, and 3% part-time workers). Table 8: Number of employees according to employment type.

Employment type Number %

Permanent 8804 84.8% Temporary 1199 11.5% Part-time 378 3.6%

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In terms of employee skill level, most establishments indicated that most of their employment are skilled employees. In particular, well over half the employees (66.7%) are skilled, while 20% are semi-skilled, and the remaining 13.3% are unskilled workers. Table 9: Employee distribution by skill level.

Skill level Number %

Skilled 6921 66.7% Semi-skilled 2076 20% Unskilled 1384 13.3%

Finally, only 5% of employees are first-degree relatives to establishment’s owner, 2% are other relatives, and the overwhelming majority (92%) of the employment are non-relatives. Table 10: Employee distribution by relation to owner.

Type Number %

First-degree relative 533 5.1% Other relative 190 1.8% Non-relative 9658 93%

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III. BASELINE FINDINGS

This section presents the main assessment findings on the current training practices against set benchmarks. The findings are outlined under various headings addressing the training provision process from inception to the implementation of corrective and improvement measures.

1. Training provision The technical and/or vocational training programs differed between the establishments mainly based on the targeted group. About 39.8% of them provide training for both trainees from outside the company (non-employee trainees) and their own employees in the establishment, while 52.7% provide training exclusively for non-employee trainees and 6.1% exclusively for employees. Non-employee trainees are usually placed by vocational training centers and educational institutions (universities, colleges, etc.).

Moreover, the vast majority of the establishments indicated that they do not provide management-related training programs. Only 31.5% of the establishments provide such training; 17.9% for non-employee trainees and new staff, 9.1% for non-employee trainees only, and 4.5% just for new staff. Table 11: Percentage distribution of targeted groups of training programs at the surveyed establishments.

Targeted group By employment size By area All <5 5-10 >10 NWB CWB SWB GS Non-employee trainees 76.1% 57.8% 28.5% 56.7% 75.0% 44.1% 42.4% 53.7% Employees 6.0% 6.0% 6.2% 8.2% 1.8% 9.0% 1.5% 6.1% Both 16.2% 34.9% 62.3% 33.0% 17.9% 45.9% 54.5% 40.2%

Number of trainees

Over half of the establishments (58.5%) provide training for 3 trainees or less per round, while 34% provide round for 4-10 trainees per round, and the remaining 7% provide training for much larger groups per round.

Trainers

About 80% of these programs are administered by in-house experienced employees in these establishments—in addition to 2.5% being administered by the owner of the establishment him-/herself. Noticeably, these establishments relied on experienced staff regardless of their size, but most of them (around 40%) operate on a small scale with 5 employees or less. Only a minority, 16.3%, employs external trainers in addition to existing staff, and a mere 2% rely exclusively on external trainers.

Qualifications of the trainers/supervisors

The training programs are usually supervised by the experienced employees who conducts the training. In particular, 74.6% of the establishments indicated that to be the case. Other establishments, 17% of the total which provide training, indicated that supervision of the programs falls under the responsibility of a training unit/department, the human resources, or an appointed employee. The remaining establishments indicated that trainings are supervised by either the owner of the establishment or by multiple divisions within the establishment. Most of these trainers have not received any kind of a training-for-trainers. Only a fifth of the trainers received such a training. Remarkably, only 14% of the supervisors have undergone management training programs.

Slightly above half of the establishments (56.5%) indicated their willingness to train their trainers on pedagogy and training techniques. Of those 187 establishments, around 75% of them expressed their willingness to cover the costs of such training programs.

2. Training needs assessment and trainees’ participation

When it comes to designing training programs, the ratio of establishments which conduct training needs assessment to develop their programs is low. About 33.1% of the establishments indicated they conduct needs assessments in order to develop and amend the design of their training programs, while 23.8% conduct only partial assessments to some of their programs as a whole or some aspects of these programs. The remaining 43% do not conduct any kind of evaluative exercises.

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In asking the establishments about whether they use a structure in place for designing their training needs assessment, the interviewees were asked the questions unprompted (without any given options) first to evaluate their knowledge, before being prompted by a prepared list of options. The following table demonstrates the different number of respondents by each tool, unprompted and prompted: Table 12: Percentage distribution of training assessment tools (out of all surveyed).

Assessment tool Percentage of respondents (unprompted)

Percentage of respondents (prompted)

# % # % Interviews with trainees 97 29% 135 40.8% Focus groups with trainees 33 10% 79 23.9% Direct observations 108 33% 152 45.9% Document reviews 54 16% 92 27.8% Surveys 14 4% 24 7.3% External experts’ analysis 22 7% 53 16.0%

In terms of the outcomes of the assessments, the respondents were given a chance to assert unprompted results, and then were prompted with a prepared list. Accordingly, the following table shows the percentages of each outcome when unprompted and prompted:

Table 13: Percentage distribution of assessment outcomes. (Out of all surveyed). Assessment outcome Percentage of respondents

(unprompted) Percentage of respondents

(prompted) # % # %

Specific the gaps between current and desired skills

97 29% 165 51%

Findings on current performance levels of targeted trainees

68 21% 125 38%

A needs-based training plan with a series of logically sequenced courses to close performance gaps

24 7% 62 19%

Assessment plans of the impact from training

26 8% 61 18%

Needs assessment report 38 11% 66 20% Others 5 2% -- --

Other results included the introduction of new training programs targeting different skills or changing the trainer.

3. Training design The training design components focused on the methodologies the establishments implement to design their programs. In this regard, almost a quarter of the establishments responded positively to developing a training design matrix - 15.1% indicated they design all of their programs based on a syllabus (design matrix), and 7.9% indicated they design certain components of the programs based on a design matrix.

The interviewees then were inquired about the different components of the design matrices. As in the previous section, unprompted responses were recorded before giving a list of prepared options. In this case, however, the responses converged in 4 general areas with the following percentages:

Table 14: Percentage distribution of design matrices components. (Out of all surveyed). Design component Percentage of respondents

(unprompted) Percentage of respondents

(prompted) # % # %

Training performance objectives 43 13% 67 20% The training content balances the knowledge, skills and attitudinal components

33 10% 63 19%

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Training objectives and content distributed over a sequence of sessions

35 11% 64 19%

Training delivery methods 41 12% 65 20%

4. Training material About a fifth of the establishments which provide training programs also produced their own training material/syllabi. In particular, about 10% indicated they produce all materials required in the program in print, and 9.7% indicated they print part of the materials. In terms of the printed materials, the establishments are distributed unprompted and prompted as described in the following table:

Table 15: Percentage distribution of used training materials. (Out of all surveyed). Materials Percentage of respondents

(unprompted) Percentage of respondents

(prompted) # % # %

Trainer materials (session plans/guide)

35 11% 39 12%

Trainees material (trainees’ sheets) 40 12% 50 15% Training evaluation materials 22 7% 41 12% Additional reference materials (if needed)

19 6% 32 10%

5. Training delivery The training delivery survey looked into the different methods and tools that are deployed into the training programs. Similarly, the priority was given to input given by the interviewees unprompted before prompting some options.

Table 16: Percentage distribution of training delivery methods/tools. (Out of all surveyed). Method/tool Percentage of respondents

(unprompted) Percentage of respondents

(prompted) # % # %

Case study 56 17% 118 36% Structured group work 63 19% 121 37% Participant demonstrations 56 17% 100 30% Role playing 48 15% 91 27% Problem-solving 88 27% 161 49% Prediction/deduction 40 12% 94 28% Practical application on tools or equipment

291 88% 311 94%

6. Trainees selection criteria In terms of selection criteria, the vast majority of the establishments (63.1%) confirmed they impose some sort of selection criteria for admitting trainees—interestingly, however, 40.2% indicated they do not have these criteria written, and 16.8% indicated they only have partial criteria for some of their training programs.

The interviewees were then asked to numerate these selection criteria, prompted and unprompted. The results are summarized in the following table: Table 17: Percentage distribution of imposed trainee selection criteria. (Out of all surveyed).

Criterion Percentage of respondents (unprompted)

Percentage of respondents (prompted)

# % # % Educational/vocational qualifications 135 41% 159 48% Work-related experience 48 15% 73 22% Participation in previous training programs 17 5% 46 14% Demographic profile 60 18% 106 32% Geographic region 40 12% 74 22% The trainees’ tendencies and wishes 77 23% 137 41%

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Physical and mental nature with the profession nature

74 22% 131 40%

7. Evaluation and follow-up More than three quarters of the establishments indicated they implement monitoring an evaluation activities during and after the training programs. Further breakdown shows, however, that 45.3% use these activities to monitor and evaluate various aspects of the programs, but 31.6% monitor and evaluate only certain parts and aspects of their programs. When asked about the aspects included under the monitoring and evaluation activities, prompted and unprompted, the responses converged to the following:

Table 18: Percentage distribution of training evaluation tools/aspects. (Out of all surveyed). Aspect Percentage of

respondents (unprompted)

Percentage of respondents (prompted)

# % # % Trainees’ satisfaction with the training 92 28% 195 59% The degree of learning that the trainees have achieved 168 51% 237 72% The degree to which trainees are applying their training in their workplace 143 43% 210 63% The impact of a series of training and follow-on activities on the overall performance of a targeted audience

65 20% 147 44%

While the pre- and post-skill level evaluation is the most predominant method amongst the establishments, only a minority of 30.8% (77) indicated they have written and structured monitoring and evaluation plans.

8. Feedback from client organizations Moreover, only 16.1% of the total number of establishments discuss their training syllabi, materials, and plan with contracted organizations that enlist the trainees, and another 14.2% indicated they conduct partial discussions only on certain aspects of the training. When asked if they follow up with the vocational schools and training centers to track the change in the performance of the trainees post- training, 18.8% stated they conduct in-depth evaluations, and 17.9% indicated they evaluate only certain aspects.

Considering the high percentage of establishments that conduct monitoring and evaluation activities pre- and-post training, a significantly smaller percentage indicated that this process leads to outputs that inform decision-making regarding the training programs. That is, only 9.7% of all establishments indicated that the monitoring and evaluation results are significant in the decision-making process, and 16.7% stated that the results are only partially taken into consideration in that process.

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IV. CONCLUSIONS & RECOMMENDATIONS

Based on the information reported by business owners or managers, and taking into consideration that some relevant information might have not been reported by the respondents either intentionally or accidentally, the baseline results show that the current training practices could be significantly improved, and there is a room for improvement in all phases of the training cycle.

Below we will discuss recommended performance indicators for the Train the Trainers Programme (TTT) in the Palestinian Territories implemented by the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ). These recommendations are predicated on baseline findings in comparison with training best practices.

Baseline findings Potential Target indicators

§ Only a quarter of the trainers received any kind of a training-for-trainers.

§ Only 14% of the supervisors have undergone training management programs.

§ 80% of the trainers received any kind of a training-for- trainers.

§ 50% of the supervisors have undergone training management programs.

§ 33.1% of the establishments indicated they conduct

needs assessments in order to design and amend their training programs.

§ 23.8% conduct only partial assessments to some of their programs or some aspects of these programs.

§ The remaining 43% do not conduct any kind of evaluative exercises.

§ 70% of the establishments report that they completely or partially do the following: a) Have prepared needs assessment plans. b) Conduct assessments according the plan. c) Analyze and interpret assessment findings to

determine performance gaps and identify priority needs.

d) Establish performance improvement (achievement) targets and measurement indicators per target.

e) Specify trainee selection criteria for each training program.

§ 15.1% of the establishments indicated they design all of their programs according to a design matrix.

§ 7.9% indicated they design certain components of the programs according to a design matrix.

§ At least 50% of the establishments indicate they design their training programs according to the following parameters: a) Training objectives based on specific outcomes and

indicator(s). b) Training content balancing between knowledge,

skills, and attitudes components to achieve set objectives.

c) The training methodology and evaluation parameters.

d) All of the above are incorporated in a training outline/design matrix.

§ About a fifth of the establishments produced their own training material/syllabi.

§ At least 70% of the establishments indicate they have written training materials including the following: a) Trainee activity sheets, handouts, and other

necessary trainee materials compiled in a trainee guide.

b) Trainers’ session plans, audio-visual aids, and other tools compiled in guidelines for trainers.

§ About 90% deliver the training through practical application.

§ At least 90% of the establishments deliver training according the following parameters: a) A sound implementation plan including the

orientation of trainers to the training materials.

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Baseline findings Potential Target indicators

b) Various training methods. c) Session observations to monitor training

implementation. d) Administer formative evaluation instruments and

activities.

§ More than three quarters of the establishments indicated they implement monitoring and evaluation activities (45.3% fully use these activities while 31.6% partially use it).

§ Trainees satisfaction survey (unprompted: 36.4%; prompted: 77.1%).

§ Pre- and post-training skill level (unprompted: 66.4%; prompted: 94%).

§ The application of skills in the workplace (unprompted: 56.5%; prompted: 83%).

§ More than three quarters of the establishments implement monitoring an evaluation activities including the following: a) Analyze formative and summative evaluation data. b) Measure the achievement of training objectives. c) Measure trainee satisfaction. d) Measure trainees' learning. e) Monitor and measure trainees' post-training

application at the workplace. f) Conduct follow-up activities as planned. g) Produce end of activity report and extract

recommendations for future training.

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ANNEXES

16

LIST OF ESTABLISHMENTS

ID01: Name of the Establishment ID02: Name of manager ID09: Tel ID10: Mobile REGION

NABLUS 0598828811 092347701 قاسم الدنبك الشركة االوروبیة للتجارة و التكنولوجیا

NABLUS 0599399849 092390919 جمال الحمود الشركة العالمیة المعتمدة للتامین

NABLUS 0569400323 092312789 ایمن سنقرط الشركة الفلسطینیة للسیارات

NABLUS 0599758241 0923519666 سامح المصري الشركة المتحدة لتجارة السیارات

NABLUS 0599301466 092324471 المھندس نادر جردانھ الھندسیة المعتمدة للتعبئة و التغلیفالشركة

NABLUS 0599258025 محمد الحلو حوارة -الحلو للتكییف و التبرید

NABLUS 0598902419 یوسف رواجبة العسكراوي للزجاج

NABLUS 0599375883 راشد فالحة الفالحھ للتكییف و التدریب

NABLUS 0599704933 092311007 احمد واصف عامر الكراج الھندسي

NABLUS 0599796747 092311757 خمیس عشیبي المتحدة للرافعات الشوكیة

NABLUS 0599392012 ناظم اشتیة المخرطة الحدیثة

NABLUS 0599291107 092391107 محمد الجابي بیت الطیبات سابقا , حالیا الناش ان

NABLUS حسن فقھا طولكرم -تمدیدات صحیة -فقھا حسن

NABLUS 0599427187 092311989 محمد سالم الشافعي دینمومیتر سالم

NABLUS 0599392184 092345524 زھیر ابو صافي زھیر ابو صافي

NABLUS 092312635 مرح المصري suntexشركة

NABLUS 0599286450 اسامة ابو ھدیب شركة اسیكو للتكییف و التبرید

NABLUS 0592220533 092300533 معن ملحم شركة االتصاالت

NABLUS 0598170240 092310459 حیدر االخرس شركة االخرس للخدمات الكھربائیة

NABLUS 0599388989 092322622 زاھي عنبتاوي شركة االرز

NABLUS 0599181868 نضال سمیر شناعة شركة التل االخضر

NABLUS 0599555888 092311153 مھند مسلم شركة التلفیتي لالثاث

NABLUS 0595333493 092316256 ساھر عزت الحزام شركة الحزام التجاریة

NABLUS 0599247281 092388314 طایل حواري شركة الحواري للصرافة

NABLUS 0599149190 092311396 مفید الخفش شركة الخفش للتجارة و مواد البناء

NABLUS 0599670500 092311190 سمیر عبد العزیز شركة الدجني لالثاث المعدني و الخشب

NABLUS 0599827682 092311893 المھندس زھیر دویكات شركة الراجح للمنظفات الكیماویة

NABLUS 0599328167 092377567 خالد رفاعي شركة الرفاعي للتكییف و التبرید

NABLUS 0598165684 092373519 خالد الشعار للمستلزمات الزراعیة و البیطریةشركة الشعار

NABLUS 0599281374 092311242 ابراھیم الشلة شركة الشلة التجاریة الصناعیة

NABLUS 0599252725 092382155 واصف الطوباسي شركة الطوباسي لبیع االجھزة الكھربائیة و صیانتھا

NABLUS 0597000611 092311693 مفید العقاد لالزیاءشركة العقاد و شركاه

NABLUS 0599585822 092320055 نمر عبید شركة الفافایبر

NABLUS 0597868081 092311290 المھندس غالب فارس شركة الكرتون الوطنیة

NABLUS 0598266682 092391219 غالب لغداوي شركة الكھن للستائر

NABLUS 0599888133 092385561 محمد اللحام االجھزة الكھربائیةشركة اللحام للتكییف و

NABLUS 0599862431 092348899 عبد الناصر مسلماني شركة المسلماني

NABLUS 0595111457 092332334 ریم عامر شركة بال عقار لتطویر و تشغیل العقارات

NABLUS 0599200105 092311490 علي برھم شركة بال كارم التجاریة الصناعیة

NABLUS 0599342438 092311450 محمد سامح طبیلة شركة تعمیر لمواد البناء

NABLUS 0599888881 092327344 حسیب مقبول شركة جولدن الین سیرفس

NABLUS 0598722282 092322051 عبد هللا الصالح حرباوي شركة حرباوي الصناعیة التجاریة

NABLUS 0599989443 092311980 عبد الرؤوف ھواش لالخشابشركة خالد ھواش و اخوانھ

NABLUS 0598930119 092311595 خالد فطایر شركة دیزل

NABLUS 0599555494 092500730 سمیر ابو السعود حنني شركة سمیر ابو السعود للمقاوالت

NABLUS 0599323718 092311113 نسیب مبارك شركة طوب النجاح

NABLUS 0598587144 092385820 حسان بشتاوي المستقبلشركة عالم

NABLUS 0599292845 092311865 عبد الرحیم الحجاوي شركة عبد الرحمن الحجاوي التجاریة

NABLUS 0597001066 092386180 عبد الحكیم فقھا شركة فلسطین لالستثمار الصناعي ( بدیكو )

17

NABLUS 0599676355 092338614 مرمش نایف شركة مرمش لالتصاالت و اجھزة الحمایة

NABLUS 0599877075 092324645 راسم مازن راسخ شركة مصانع التنك

NABLUS 0595394929 092324010 ایمن ابو غزالة شركة مصانع الزیوت النباتیة

NABLUS 0599316966 092311071 نضال الشكعة شركة مصانع الشرق العربیة للفوط

NABLUS 0598902399 092378933 مسعود االغبر للشنطشركة مصانع النسر

NABLUS 0597303084 092311134 نضال زعتر شركة مصنع الزھراء

NABLUS 0599888713 092312621 مھدي مقبول شركة مقبول اخوان لتصلیح السیارات

NABLUS 0595540813 092386465 حسن احمد منصور شركة منصور للتدفئة المركزیة

NABLUS 0599212482 092532420 حافظ كاید ھولي الند صن للتجارة و االستثماراتشركة

NABLUS 0598102017 092331612 سناء سلھب صالون االندلس للسیدات

NABLUS 0599044392 092669870 عبلة محمد حسین حمد طولكرم -صالون سحر العیون

NABLUS 0599393940 0923883316 منى غالب صبري صیدلیة صبري

NABLUS 0597338894 092381526 اسید ابو شقرة عیبال لالسنان

NABLUS 092374390 عالء ابسیس فني تمدیدات كھربائیة

NABLUS 0599868521 صالح عاشور نابلس -فني میداني

NABLUS 0599207593 رشید صالح فني میداني / تمدیدات كھربائیة / نابلس

NABLUS 0595763587 االغبرعدلي كراج االغبر

NABLUS 0598316091 ناجح الحج علي كراج الزاویاني

NABLUS 0599724312 ایاد صراوي كراج الصراوي

NABLUS 0599338188 ولید سلھب كراج الولید

NABLUS 0598166500 مروان رزق كراج امین رزق و اخوانھ

NABLUS 0599750835 092384249 خالد رمضان كراج خالد رمضان و اوالده

NABLUS 0599763666 محمد عبد النبي كراج دیزل

NABLUS 0599227491 منتصر سلعوس كراج سعد الدین سلعوس

NABLUS 0597551131 محمد صراوي كراج محمد الصراوي

NABLUS 0599776449 092384605 عبد الكریم اسكندر مؤسسة اسكندر للتكییف و التبرید

NABLUS 0599318018 092311848 صالح الھموز مؤسسة الھموز

NABLUS 0598933168 نادر دردوك محل الدردوك للخیاطھ

NABLUS 0599646670 ایمن فطایر محل ایمن فطایر

NABLUS 0599835983 عمید فتوح محل عمید فتوح

NABLUS 0599722150 092378839 مجاھد عبد العزیز حنني محل مجاھد حنني

NABLUS 0599455554 092397852 نضال الزادباني محالت ابو النور الزادیاني

NABLUS 0598969121 ماھر االغبر مخرطة االغبر

NABLUS 0597414145 092385257 ناصر البزرة مخرطة البزرة الحدیثة

NABLUS 092379649 عماد جاموس مخرطة الورشة الصناعیة للخراطة

NABLUS 0599332401 مھند غزال غزالمخرطة

NABLUS 0599360744 092325368 اسعد نصر هللا مخرطة نصر هللا الشاملة

NABLUS 0597461051 امجد حنیني مركز الفحص الھندسي

NABLUS 0599240070 محمود مركز محمود

NABLUS 0598888841 092383330 كریم المصري مطعم نوشة

NABLUS 0599652424 092348573 عطا هللا محمد مطعم ورد

NABLUS 0599241384 092578171 حسام صبیح معرض الھدى

NABLUS 0598413143 عماد الجرف منجرة الجرف

NABLUS 0595684336 092675474 جعرون فایز محمود جعرون طولكرم -شویكة -منجرة جعرون

NABLUS 0599363032 رائد قمحیة منجرة قمحیة ( شراكة قمحیة

NABLUS 0569939790 یعقوب اسعد عرار منشار عرار

NABLUS 0599761563 092385488 نائل شاھین ورشة شاھین

NABLUS 0599712345 عصام بیطار ورشة ومخرطة البیطار

RAMALLAH 0599390315 االء یاسین صالون أالء للتجمیل

world technology 0568331100 اسید الخواجا RAMALLAH

RAMALLAH 0592011767 022980481 سامح جمال المصري الشركة المتحدة لتجارة السیارات

RAMALLAH 0595767800 منال شحادة 2المرسم

RAMALLAH 0568899555 022956101 اداري -منجد الحسیني المركز االسقفي للتكنولوجیا و التدریب المھني

18

RAMALLAH 059978252 2408011 محمد عدوي لقطع السیارات و صیانة المركباتالمركز الفرنسي

RAMALLAH 0599542153 2963735 فخري شریتح المركز الوطني للدراسات و االبحاث و التدریب

RAMALLAH 059977047 022903043 ناظم صالح محمد صالح المیراج للخدمات الفنیة

RAMALLAH 0599839859 022979555 سالم ابو عواد بنك القدس

RAMALLAH 0592667667 022966452 روكیت رفیدي رام هللا -جمعیة الشابات المسیحیة

RAMALLAH 0598902253 ریاض مزاري سما دیزاین

RAMALLAH 0599648028 022967365 ناصر زھدي عبد السالم شركة الزھدي للصناعة و التجارة

RAMALLAH 0599553663 محمد العقرباوي التبرید و التكییفشركة العزباوي لھندسة

RAMALLAH 0562111011 2467635 خلیفة محمود سمارة شركة المنیوم سامي سمارة

RAMALLAH 0599271158 ربحي حسین شركة المنیوم محالت الشامي

RAMALLAH 0599474267 022959557 جالل یونس یونس شركة داود للصناعة و التجارة

RAMALLAH 0229500590 شادي سالمة شركة سالمة المھندسیة للتدفئة

RAMALLAH 0569708090 مازن سنقرط شركة سنقرط للمنتوجات الغذائیة

شركة عصر النھضة للتجارة و الصناعة مالك احمد درویش / جعفر

درویش 022404979 0599819016 RAMALLAH

RAMALLAH 0599216213 زھیر طھ العامةشركة لفي لیدي للتجارة

RAMALLAH 0569205086 محمد احمد شركة محمد امین واوالده

RAMALLAH 0506071158 محمد جمال شركة میالنو

RAMALLAH 0569639056 غالیھ الطریفي صالون غالیة الطریفي

RAMALLAH 0598503389 022812207 عبلة راشد حسین صالون ھبلة للسیدات

RAMALLAH 0599702048 2960444 وسیم عازر صالون وسیم عازر

RAMALLAH 0597391443 یاسمین زھدي یاسین صالون یاسمین

RAMALLAH 0595143555 0569353607 ایھاب ابن فرج فنار سوفت للبرمجیات

RAMALLAH 22301433 0568888022 غالوس بدران لیدي غالوس

RAMALLAH 0597322372 یوسف ابو صفیة محالت ابو صفیة

RAMALLAH 0598474269 اشرف علیان محالت السالم لاللمنیوم

RAMALLAH 0568566665 022987782 عبد الحكیم صباحي محالت النبالي لاللمنیوم

RAMALLAH 0595530454 ربحي جودة محالت ربحي حسین لاللمنیوم

RAMALLAH 0568746896 یوسف الھودلین ناصر مخیطة االخوة

RAMALLAH 0599818306 سعاد عیسوي ام صالح مخیطة ام صالح

RAMALLAH 0599845194 2965138 ھیثم استیتیة مخیطة ایفا ستایل

RAMALLAH 0569331328 عاید خضر مخیطة عاید

RAMALLAH 022972452 ام خلیل مخیطة ومشغل ام خلیل

RAMALLAH 0598397191 022957937 سامیة معروف مركز تدریب مھني -مركز اكادیمیة المنار

RAMALLAH 0599278016 زید الرفاعي مركز زینة للتجمیل

RAMALLAH 0592369614 شرین عفانھ مركز شرین للتدریب

RAMALLAH 0592771942 غسان مالجھ مشغل احالم

RAMALLAH 0569187356 سامیة طھ مشغل زمار للخیاطة و تفصیل المالبس

RAMALLAH 0598883047 نور الدین التقني UTIمعھد

RAMALLAH 0568118682 محمد الشعراوي منجرة ابو محمد الشعراوي

RAMALLAH 0595941318 شادي طھ منجرة االصدقاء

RAMALLAH 0599986448 فوزي الالال منجرة الالال

RAMALLAH 02986462 واصف مطیع موبیلیات واصف مطیع

RAMALLAH 022965865 عبد الرحیم نقابة العمال

JERUSALEM 0599999984 022342777 كامل صغیر الزین الدولیة

JERUSALEM 0597336023 025833501 ولید ابو الزلف جریدة القدس

JERUSALEM 026269333 ھشام العمري شركة كھرباء محافظة القدس

JERUSALEM 0545541788 026285080 رامي ناصر الدین الفلسطینیةمؤسسة الرؤیا

JERUSALEM 0522634853 026261213 نائل بزبز مستشارك

JERUSALEM 0505502034 026272319 حمدي النابلسي مكتب حمدي النابلسي لمحاسبة

JERUSALEM 026283244 راغب دعنا مكتب راغب دعنا للحسابات

JERUSALEM 026271291 عنان القمیري القمیري للمحاسبةمكتب عنان

pcnc solutions 0568848456 022747503 ایاد قمصیة BETHLAHEM

BETHLAHEM 0599420464 022777782 اسحق و ایھاب اسطفان شركة تكنیكا لاللمنیوم -اسطفان

19

BETHLAHEM 0599772030 022776373 عمر محمد حسین الخضري لاللكترونیات

BETHLAHEM 0598252724 022753134 عصام صبیح الخضري لاللكترونیات و االتصاالت

BETHLAHEM 0599315408 022766755 عالء الزرو الزرو

BETHLAHEM 0599078378 022764888 ابراھیم محمد خلیل یونس الصوباني لالجھزة المكتبیة

BETHLAHEM 0599818474 022751215 المھندس ربیع موسى العربي للكمبیوتر و البرمجة و الشبكات

BETHLAHEM 0599234773 محمد داود البستنجي النستنجي لاللمنیوم

BETHLAHEM 0568900377 022746782 احمد عیسى رید ھات

BETHLAHEM 0595119999 022773333 ماریو یوسف موسى شركة السبیتي للتجارة و الصناعة

BETHLAHEM 0595418921 022743883 ناصر غنام لالستثمار الزراعي و البیطريشركة السنابل

BETHLAHEM 0597386438 022743274 ایمن عابدین شركة بالستیك بیت لحم

BETHLAHEM 0599764335 022764949 حسین شاھین و خلیل زیادة شركة فیالدلفیا لاللكترونیات و االجھزة المكتبیة

BETHLAHEM 0599279587 0568555517 عبد المغني سمیر الطویل للمقاوالت و التعھدات العامةشركة كسارة الطویل

BETHLAHEM 0597870791 022751516 حنا بسوسي شركة كوبرا للسیارات

BETHLAHEM 0597841728 022753181 اسماء صالح صالون اسماء صالح

BETHLAHEM 0597344449 022750370 جابیتو تشرتشل اسكافي صالون جابیتو

BETHLAHEM 0598941170 022775433 جوني فرح عوض صالون جوني عوض

BETHLAHEM 0598302160 حنان حمیدة صالون ھیا للسیدات

BETHLAHEM 0597807380 022740054 ایاد ابو محمید صقر للكمبیوتر

BETHLAHEM 0569210422 0505210422 وصفي شاھین كراج شاھین

BETHLAHEM 0599840865 022764444 نضال عثمان مستشفى الیمامة

BETHLAHEM 0597030890 022772251 ایاد ضولي انكور -مصنع لوحات كھربائیة

BETHLAHEM 0599259210 022741889 جاد اسحق معھد اریج للبحوث التطبیقیة

BETHLAHEM 0598939520 022770936 موسى الربضي معھد الشراكة المجتمعیة

BETHLAHEM 0599587252 022740804 عمر نعمان مكتب بیت المقدس المھندسي

BETHLAHEM 0595122081 022746856 عالء بدر مكتب تارجت لالستشارات الھندسیة

BETHLAHEM 0599211453 رزق صبیح ورشة الرایة الفنیة

BETHLAHEM 0598951095 022760085 رائد عثمان وكالة معا

HEBRON 0599110416 022259931 سعدي القواسمة الجدع للھندسة الكھربائیة وحلول الطاقة

HEBRON 0595966669 022225666 محمد نافز الحرباوي الشركة االھلیة لصناعة علب الكرتون

HEBRON 0599558865 022228218 طارق التمیمي الغرفة التجاریة الصناعیة وسط الخلیل

للسخانات الحراریة و الخدمات المركز العربي الصناعیة

HEBRON 0599549355 02290166 طارق علي ذوابة

HEBRON 0599366788 022255124 بشار قطنیة اوتوكلینك لتصلیح السیارات

HEBRON 0598426410 022272967 ھاشم ابو عرام بال كوم لاللكترونیات

HEBRON 0599292568 محمد رباع بلدیة الظاھریة

HEBRON 0562000570 022280555 ولید السویطي بلدیة دورا

HEBRON 0599111976 ناصر الربعي بلدیة یطا

HEBRON 0599372999 022224978 نافذ الشعراوي جامعة بولیتیكنیك فلسطین

HEBRON 0598209685 022298441 اسالم مناصرة جمعیة بني نعیم الخیریة

HEBRON 0594223216 جاد ابو صبیح بلدیة الخلیلدائرة المیاه و الصرف الصحي

HEBRON 0599369172 راغب عرفة راغب عرفة لتمدید الكھرباء

HEBRON 0599380351 022219298 عاصم شاور رجائي سنتر

HEBRON 0599758193 022229043 جالل زاھدة زاھدة للكمبیوتر و االنترنت

HEBRON 0599423977 دبابسةیوسف مصطفى شراكة دبابسة للمطاط

HEBRON 059421111 022223222 ایمن الحرباوي شرك ھیتكو لالستثمار و السیاحة

HEBRON 0598878552 022227555 رامي ادریس شركة ادریس ھوم سنتر

HEBRON 0599176176 022216763 لؤي رحال شركة التكافل الفلسطینیة للتامین

HEBRON 0599035208 022259934 حامد القواسمة شركة الجدع للتكنولوجیا

HEBRON 0599252541 022220558 مشھور ابو خلف شركة الجنیدي لتصنیع االلبان والمواد الغذائیة

HEBRON 0599250982 022294072 صفوان الزیر شركة الزیر مایك للسیاحة و السفر

HEBRON 0598155572 نبیل النتشة شركة السالم

HEBRON 0599291150 022211917 رامي الجعبري العراب للسیاحة و السفر والعمرةشركة

HEBRON 02228916 سلیم الشعراوي شركة العربي االصیل للكمبیوتر و التجارة

HEBRON 0599320320 022229851 ناصر العسیلي شركة العسیلي للمقوالت

20

HEBRON 0598150972 022233950 زوھیر القصراوي شركة القصراوي التجاریة الصناعیة

HEBRON 0599315572 022227365 فایز المحاریق شركة المحاریق التجاریة

HEBRON 0597452057 022224237 محمد نافز الحرباوي شركة المصنوعات الورقیة

HEBRON 0599340226 مطیع زغیر شركة رویال الصناعیة التجاریة

HEBRON 0568721212 ساري ابو عریش شركة ساري ابو عریش لاللمنیوم

HEBRON 0568470000 ساري یوسف كرجھ شركة ساري ابو عریش للزغرفة و الحدید

HEBRON 022229968 خالد صالح شركة صالح الصناعیة التجاریة

HEBRON 0599216541 0222506611 حیان بدر القواسمة شركة فینوس التجاریة

HEBRON 0569200525 022224868 احمد غازي القواسمھ شركة مجوھرات القواسمة

شركة نبروخ لصناعة القبانات والموازین و االثاث المع

HEBRON 0599311217 022233321 وائل نیروخ

HEBRON 0598476330 جالل غیث شركة و كراج اوتوبلس

HEBRON 0599812186 عفاف حسونة صالون الزھرة البیضاء

HEBRON 022227488 جمال ابو حماد للرجالصالون النجوم

HEBRON 0599046151 022214246 سحر النتشة صالون الورده الحمراء

HEBRON 0599708212 ضحى الزغیر صالون دالیا

HEBRON 0599100718 022290582 سمر ربحي سعید صالون كازار

HEBRON 0598523771 سمیرة عبد الجبار قفیشة صالون نواعم

HEBRON 0599127450 ھیام الجعبي صالون ھیام للسیدات

HEBRON 0598030007 022210576 سمیرة القواسمة صالون و معرض سما

HEBRON 0598260290 022226168 محمد ربیع الجمل فندق و مطعم ابو مازن

HEBRON 0569793910 022294630 محمد حسن ھدبان فولكان للصناعة والمقاوالت العامة

HEBRON 0599730000 022228983 ابراھیم ھاشم ابو عیشة كراج ابو عیشة

HEBRON 0599722310 مراد ابو نجمة كراج ابو نجمھ

HEBRON 0599764027 طھ محمد زكریا عودة كراج التمیمي

HEBRON 0599378991 كفاح سنقرط كراج العھد للسیارات

HEBRON 0599898554 022253794 انور الحموز كراج الوفاء

HEBRON 0598303044 یوسف ابو الضبعات كراج یوسف ابو الضبعات

HEBRON 0568841111 022251221 سامي ابو عریش مؤسسة ابو عریش لاللمنیوم

HEBRON 0599777906 022250595 محمد اسحق ناصر الدین مؤسسة ناصر الدین للتامین

HEBRON 0599670353 022294012 معین شاھیناحمد الزعتري + مجموعة االشراقة تك

HEBRON 0528874586 محمد ابو جبنة مخرطة ابو جبنة

HEBRON 0522894011 جبریل جویحان مخیطة الكرنك

HEBRON 0598417619 عثمان عبد الحلیم الزرو مخیطة عثمان الزرو

HEBRON 0599761091 022226546 عرفات النتشة مخیطة مبروك الحدیثة

HEBRON 022212425 نبیل سعید مخیطة نور الدنیا

HEBRON 0598912880 022226393 ماھر القیسي مدیریة االقتصاد الوطني

HEBRON 0598542776 محمد القواسمة مركز الخلیل للصیانة و البرمجة

HEBRON 0599360848 جھاد منصور ناصر الدین مركز و صالون الجزائر

HEBRON 0598398841 عدى ابو عودة صالون ھدلینمركز و

HEBRON 0599796450 022229072 توفیق محمد احریز مشغل االقصى لاللمنیوم

HEBRON 0597342226 ھاني نصار مشغل السلوان لالزیاء

HEBRON 0598070043 022283572 نایف دعنا مصنع الخلیل للوحات الكھربائیة

HEBRON 0599559084 021700140 صالح جوالنيمروان مطعم العم صالح

HEBRON 022253693 ھناء ابو عمر معرض و صالون رزان

HEBRON 0597988885 احمد عبود دبابسة معرض یافا للمفروشات

HEBRON 0599350742 وفاء قباجة مكتب الظالل الھندسي

HEBRON 0599439742 محمد احمد ابو سنینة مكتب الفصول االربعة للھندسة

HEBRON 0599731079 0599965155 حمدي عبد عصفور مكتب الھرم الھندسي

HEBRON 0599873181 022222193 دیما یاسر حسونة مكتب حسونة الھندسي

HEBRON 0599033585 022259734 لیانھ ابو عیشة مكتب حال الھندسي

HEBRON 0599378993 022226520 ولید عصفور مكتب عصفور لالعمال الھندسیة

HEBRON 0599255598 حال مالحمة مكتب كاد الھندسي

HEBRON 0599381538 022228894 وضاح سعدي المحتسب مكتب وضاح للتدقیق و المحاسبة

21

HEBRON 0568444494 022280129 شاھر ابو سندس مكتب یافا الھندسي

HEBRON 0597863338 022283336 نبیلة عمرو مالك بیوتي سنتر

ابو -نقابة المھن المیكانیكیة و خدمات المركبات عصب

HEBRON 0592766644 022255022 راضي ابو عصبة

HEBRON 0597301144 022225165 میسون القواسمي وكالة االنباء وفا

OREGANO 0595604848 082845040 عالء تیسیر ابو زھري GAZA STRIP

PRO EVENT 0597888042 082845143 محمد عدوان GAZA STRIP

renewable power 0595990333 082841930 نبیل معروف GAZA STRIP

GAZA STRIP 0598708518 طاعة حرز ابرة و خیط

GAZA STRIP 0599600803 082879959 محمد البكري اتحاد لجان العمل الزراعي

GAZA STRIP 0592731118 082834404 وفاء نور اتیلیھ االناقة

GAZA STRIP 0595855001 082482133 غسان عبد الھادي قاسم الجمعیة التعاونیة الزراعیة بیت حانون

GAZA STRIP 0599166191 082883663 صالح سعید الفول المركز الحدیث لاللكترونیات

GAZA STRIP 0592806646 مصعب نایف المشھراوي المشھراوي للتبرید و التكییف

GAZA STRIP 0599625405 082819245 احمد محمود ابو القرایا للكمبیوتر و الطاقة البدیلةالھندسة

GAZA STRIP 0595970085 سمیر االغا الھیئة العامة لالذاعة و التلفزیون

GAZA STRIP 0599377231 02557188 سماح ابو غیاص برامج النشاط النسائیة

GAZA STRIP 0599712900 082804050 تیسیر محیسن جمعیة التنمیة الزراعیة

GAZA STRIP 0597730254 082488752 سماھر عثمان المصري جمعیة العطاء الخیریة

GAZA STRIP 0595970736 082550740 محمد عبد الواحد جمعیة نور المعرفة

GAZA STRIP 0597560566 082820234 محمد جواد الزحارنة زیرون

GAZA STRIP 0598209808 082625556 المشھراويمحمود SUNWAY POWERشركة

GAZA STRIP 059800000 1700500000 سعدي احمد القدوه شركة ابناء احمد القدوة

GAZA STRIP 0594224005 082869411 عطیة اسلیم شركة اخوان اسلیم

GAZA STRIP 0592020500 اسامة ابو زبیدة شركة ادراج فلسطین لالستثمار التكنولوجي

GAZA STRIP 0599756423 082823163 طارق اللقطة شركة ارض االسراء

GAZA STRIP 0595444328 082453552 محمود صالح العجرمي شركة ارنس لالنتاج االعالمي

GAZA STRIP 0599401267 082827140 سامي زیادة شركة استیدیوھات كابیتال غزة

GAZA STRIP 0599788178 082812515 اسامة جواد اسلیم شركة اسلیم ابناء عم

GAZA STRIP 082221500 خلیل ابو سلیم شركة االتصاالت

GAZA STRIP 0599841369 عید احمد صیام شركة الحقل االخضر

GAZA STRIP 082475362 0700700900 احمد ابو عیدة شركة القمة للتجارة و الصناعة

GAZA STRIP 0592622227 جبر صیامموسى شركة المدینة للمشروبات الخفیفة

GAZA STRIP 0599101057 نعیم السكسك شركة بشیر السكسك و شركاه

GAZA STRIP 0599322139 082820221 بسام البس شركة توزیع كھرباء محافظات غزة

GAZA STRIP 0594127070 082822581 معین زملط شركة تویتس تك

GAZA STRIP 0595626271 082455020 جمال الدین سلیم ابو عیطة للتجارة و الصناعةشركة جمال الدین ابو عیطة

GAZA STRIP 0599424211 082838804 خالد محمد السقا السقا -شركة خدمة الزبائن

GAZA STRIP 0599400536 082878722 مھند محمد عیسى شركة زیاد عیسى و اخوانھ

GAZA STRIP 0598707666 082845545 مرتجىطارق شركة زیاد مرتجى و اخوانھ

GAZA STRIP 0599846034 1700222444 مجدي المقادمة شركة ستي نت

GAZA STRIP 0597080053 082844022 محمد سلطان شركة سلطان

GAZA STRIP 0599815623 082851170 راتب ابراھیم سمور شركة سمور للنحل و منتجاتھ

GAZA STRIP 0597686000 082800577 احمد زھیر الیازوري التجاریةشركة صناعات اویكس

GAZA STRIP 0594040745 082843150 خمیس ضبان شركة ضبان الجھزة الكھربائیة

GAZA STRIP 0597728728 082485505 مھدي محمد ابو سمك شركة عیبال للسباكة و االدوات الصحیة

GAZA STRIP 0599560299 082826149 محمد فؤاد حمو التدریبشركة فیرجینیا لالنتاج االعالمي و

GAZA STRIP 0599737780 082812722 مازن محمد یاسین شركة محمد یاسین و اوالدة

GAZA STRIP 0599200430 صابر غسان غراب شركة ھال فلسطین

GAZA STRIP 0599884496 082804198 یاسر ابو عیشة شركة یاسر ابو عیشة و اخوانھ

GAZA STRIP 0599168461 ھدیل ناجي صالون لمسات

GAZA STRIP 0599923222 082885990 ھیثم زكریا السك صحیفة فلسطین

GAZA STRIP 0599462233 082455201 عماد نعیم الغول غرفة تجارة و صناعة محافظات شمال غزة

GAZA STRIP 0599605493 082858208 محمد ثریا فضائیة االقصى

22

GAZA STRIP 0594466661 082863666 منى الفالمیني فندق الروتس

GAZA STRIP 0592208862 082858444 رائد حسین فندق المتحف

GAZA STRIP 0592207908 082834113 ایمن طلعت مشتھى مركز الھندسة االلكترونیة

GAZA STRIP 0599348543 محمد عبد الرحمن عبد البلعاوي مزرعة البلعاوي للثروة الحیوانیة

GAZA STRIP 0598263055 باسمة علي ابو قمر مشغل ام حال

GAZA STRIP 0597222255 082801191 وائل محمد الوادیة مصانع سرایو الوادیة

GAZA STRIP 0598863315 082459733 سیف الدین ابو عیطة مصنع ابو عیطة ھیا لاللبان و االجبان

GAZA STRIP 0599555066 082551180 محمد الحاجعالء مطاحن االیمان

GAZA STRIP 0599054314 082528588 عبد الدایم طالل عواد مطاحن السالم

GAZA STRIP 0599022111 2563458 عبد هللا النجیلي مطبعة اللؤلؤه

GAZA STRIP 0599408886 082865957 صالح ابو حصیرة مطعم السالم

GAZA STRIP 0595292300 082889881 اقوقاسامي مطعم الالتیرنا

GAZA STRIP 0599084084 082644444 عماد الریس مطعم الالیت ھاوس

GAZA STRIP 0597444499 محمد علي الزریعي ورشة الزریعي

GAZA STRIP 0592638887 عبد هللا محمود العثماني ورشة العثماني

GAZA STRIP 0599634898 محمود فتحي حسن ورشة القدس

GAZA STRIP 0599560491 محمد حمد ورشة الوسطى

23

SURVEY QUESIONNAIRE

Section I: Identification information

ID01: Name of the Establishment: ……………………………………………… ID00: Questionnaire Serial Number:

ID03: Sex of manager: 1. Male 2. Female ID02: Name of manager:…………………………………………….

1. Industrial 2. Agricultural 3. Services 4. Commercial 5. Other ………. ID04: main economic activity of the est.:

………………………………………………………………………….. ID05: brief description of the economic activity

ID06: Legal status of the est.: 1. Sole Proprietorship 2. Partnership 3. Limited Liability Company 4. Corporation 5. Nonprofit 6. Other ……….

ID08: Post of the interviewee: ………………………………….. ID07: Name of interviewee:…………………………………………….

ID10: Mobile - ID09: Tel -

ID11: Work e-mail: ……………………………………………………………….……

ID12: Year of Establishment:

ID13: Which agencies/establishment do you receive trainees from:

…………………………………………………………………………………………………

………………………………………………………………………………………………………………………………………………………………………………………………………..

persons ID14: Max. number of trainees for each course

days ID15: Usually, how long is a training course

Section II: Institutional Information (to be completed by the first official in the establishment or his/her representative who knows the conditions of the establishment)

E01: # of employees: 1. Total 2. Males 3. Females

E02: # of employees by employment type: 1. Permanent 2. Temporary 3. part time

E03: # of employees according to skill level: 1. Un-skilled 2. Semi-skilled 3. skilled

E04: # of employees by familial ties: 1. first degree relatives 2. Other relatives 3. non-relatives

E05: Who runs the establishment: 1. Family member 2. A partner 3. A paid employee 4. Other ……….

IR01: Date of interview: ……/……/2017

IR02: Researcher name: .................... IR03: Code number

24

E06 Age of manager (in years)

E07 Education Level of manager: 1. Less than secondary 2. Secondary 3. Associate Diploma 4. BA 5. Master’s 6 Other. ………………

E08 Specialization of manager: ……………………………………………………………………………

Quality of equipment:

1. New 2. Second-hand 3. Other:………………………….. Q01: Equipment condition upon purchase

Q02: Since when have you used the main equipment:1. Less than 3 yrs 2. 3-5 yrs 3. 6-9 yrs 4. 10-15 yrs 5. More than 15 yrs 6. Other:……….

Level of Technology

1. Yes 2. Partially 3. No (move to Q05) Q03: Do you utilize electronic systems in the main production process Q04: In case the answer in the previous question is “1” or “2”, please elaborate on type of electronic systems: …………………………………………………………………………………………………………………………………………………………………………………………………………………… ……………………………………………………………………….

Q05: do you use computerized systems in the main production process: 1. Yes 2. Partially 3. No (move to T01) Q06: In case the answer in the previous question is “1” or “2” please elaborate on type of computerized systems: …………………………………………………………………………………………………………………………………………………………………………………………………………………… ……………………………………………………………………….

Section III: Training programs (to be completed by thetechnical or vocational trainers)

T01 Does you your establishment provide technical or vocational training? 1. Yes for trainees 2. Yes for employees 3. Yes for both 4. No (move to T04)

T02

If Yes in T01, what are the main specific skills this training focuses on ……………………………………………………………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………………………………………………………………

T03

What are the qualification of the trainers (education, training, technical, and professional) ……………………………………………………………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………………………………………………………………

T04 Does your establishment provide management-related training programs? 1. Yes for trainees 2. Yes for new staff 3. Yes for both 4. No

T05

If Yes in T04, what are the main specific skills this training focus on ……………………………………………………………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………………………………………………………………

25

T06 The trainers usually are: 1. One or more of the company’s old staff 2. Outside trainer/s 3. Both 4. Others ………………….

T07

What is the selection criteria for in-company trainers? ……………………………………………………………………………………………………………………………………………………………………………………………… ……………………………………………………………………………………………………………………………………………………………………………………………

T08 Have the trainers in the company ever received ToT or any pedagogy-related training : 1. Yes 2. No 3. Others ………………….

T08_b If yes in T08, who provided the training? Where was it? How long was it? ……………………………………………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………………………………………

T09 Who supervises the training: 1. Training unit 2. HR department 3. Training supervisor/coordinator 4. One or more of the company’s old staff 5. None 6. Others ………………….

T010 Have the training supervisors in the company ever received training in training management or training M&E : 1. Yes 2. No 3. Others ………………….

T010_b If yes in T010, who provided the training? Where was it? How long was it? ……………………………………………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………………………………………

T011 Is the establishment willing and able to train the in-company trainer/instructor on pedagogy/training techniques? 1. Yes 2. No (move to section IV)

T012 Is the establishment willing to pay for such a training (mentioned in T011)? 1. Yes 2. No

Section IV: Training Needs Assessment and Trainees Participation

P01 Do they conduct training needs assessment for various groups of the trainees? 1. Yes 2. Partially 3. No (Skip to section V)

If the answers in P01 is “1” or “2”. Please answer the following:

P02:Training needs assessments are conducted using: A: Unprompted B: Prompted

1. mentioned 2. Not mentioned 1. Yes 2. No

1. Interviews with the trainees

2. Focus groups with the trainees

3. Direct observations

4. Document reviews

5. Surveys

6. experts opinions

7. Others ……..

P03: the usual outcomes of the needs assessment. if any: A: Unprompted B:Prompted

1. mentioned 2. Not mentioned 1. Yes 2. No

1. Specific the gaps between current and desired skills

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