Common Computer Issues and Solutions
This document contains answers to the most frequently asked questions of the media
center. The tech office has also compiled a list of troubleshooting tips, which can be
found here.
1. My computer is running slowly/generally not reacting properly:
Answer: Log into the computer. Click on the START button, ( ) in the lower left side of the screen, click the POWER
option ( ), click RESTART (It may also say “UPDATE AND RESTART” or “UPDATE AND SHUTDOWN”.
Choose the option that you want to perform)
2. My computer is Shutting down without warning:
Answer: Your computer ran out of battery. When you plug it in each night, make sure the plug is pushed in until it clicks.
We do not have extra chargers in the library.
3. NWEA is not installed on my computer:
Answer: Your computer ran out of battery. When you plug it in each night, make sure the plug is pushed in until it clicks.
We do not have extra chargers in the library.
4. When logged in, there are large tiles on the screen that will not go away:
Answer: In the lower right hand corner of your screen, there is a button that looks like a talk box (When you hover over it,
it says "no new notifications" or "new notifications"). Click that button. The TABLET MODE is blue - click on TABLET
MODE to turn it off (it is grey when it is off). Answer: Your computer ran out of battery. When you plug it in each night,
make sure the plug is pushed in until it clicks. We do not have extra chargers in the library.
5. Chrome is not installed on my computer:
Answer: Click on the search bar at the bottom of the screen where it says TYPE HERE TO SEARCH. Type in
“SOFTWARE CENTER”. Click on the software center app. Once that is open, click on the search bar in the right hand
corner. Search for CHROME. Click to install. If you get a permissions box, just close it and continue to install.
6. My camera isn’t working:
Answer: There is a slide bar near the camera. This bar opens and closes the camera.
7. I forgot my computer at home:
Answer: Loaner computers are ONLY available if your computer is out for repairs. They are NOT available if you forgot
your computer. You can call your adult and see if they can bring it to you.
