2023 UHC certifications, Exams of Nursing

2023 UHC certifications 2024 actual exam

Typology: Exams

2023/2024

Available from 07/05/2024

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2023 UHC certifications
Lisa turned 65 and is now eligible for Medicare. She already receives Social Security
benefits. How does she enroll in Original Medicare? - Her enrollment in Medicare Parts A
and B is generally automatic if she meets all eligibility requirements.
Which statement is true about a member of a Medicare Advantage (MA) Plan who wants to
enroll in a Medicare Supplement Insurance Plan? - When a consumer enrolls in a Medicare
Supplement Insurance Plan, they are not automatically disenrolled from their MA Plan.
Being 65 or older, being under 65 years of age with certain disabilities for more than 24
months, and being any age with ESRD or ALS are each eligibility requirements for which
program? - Original Medicare
Which of the following defines a Medicare Advantage (MA) Plan? (Select 2) - 1. MA Plans
must provide benefits equivalent to Original Medicare, and most plans also offer additional
benefits.
2. MA Plans provide Medicare hospital and medical insurance and often include Medicare
prescription drug coverage.
Which of the following is NOT an eligibility requirement for enrollment in a Medicare
Advantage Plan? - Does not have any pre-existing conditions such as diabetes or End Stage
Renal Disease (ESRD)
Which of the following statements is correct about HMO MA Plans? - Members must receive
covered services from contracted network providers with limited exceptions.
Which of the following is NOT a correct statement about in-network provider services? -
(INCORRECT) Network-based MA plans have a provider network the member can use, and
some plans also cover certain services outside the network.
What is true about Medicare supplement open enrollment? - (INCORRECT) A consumer
who waits to enroll in Medicare Part B until age 66 or older cannot qualify for Medicare
Supplement Open Enrollment.
(INCORRECT) It is the only time a consumer is eligible to purchase a Medicare Supplement
Insurance Plan.
Jennifer is enrolling into a Medicare Advantage (MA) plan and wants to know what counts
toward the Out-of-Pocket Maximum. Which of the following is accurate? - The Out-of-
Pocket Maximum will include her costs toward any Medicare-covered Part A or B services.
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2023 UHC certifications

Lisa turned 65 and is now eligible for Medicare. She already receives Social Security benefits. How does she enroll in Original Medicare? - Her enrollment in Medicare Parts A and B is generally automatic if she meets all eligibility requirements. Which statement is true about a member of a Medicare Advantage (MA) Plan who wants to enroll in a Medicare Supplement Insurance Plan? - When a consumer enrolls in a Medicare Supplement Insurance Plan, they are not automatically disenrolled from their MA Plan. Being 65 or older, being under 65 years of age with certain disabilities for more than 24 months, and being any age with ESRD or ALS are each eligibility requirements for which program? - Original Medicare Which of the following defines a Medicare Advantage (MA) Plan? (Select 2) - 1. MA Plans must provide benefits equivalent to Original Medicare, and most plans also offer additional benefits.

  1. MA Plans provide Medicare hospital and medical insurance and often include Medicare prescription drug coverage. Which of the following is NOT an eligibility requirement for enrollment in a Medicare Advantage Plan? - Does not have any pre-existing conditions such as diabetes or End Stage Renal Disease (ESRD) Which of the following statements is correct about HMO MA Plans? - Members must receive covered services from contracted network providers with limited exceptions. Which of the following is NOT a correct statement about in-network provider services? - (INCORRECT) Network-based MA plans have a provider network the member can use, and some plans also cover certain services outside the network. What is true about Medicare supplement open enrollment? - (INCORRECT) A consumer who waits to enroll in Medicare Part B until age 66 or older cannot qualify for Medicare Supplement Open Enrollment. (INCORRECT) It is the only time a consumer is eligible to purchase a Medicare Supplement Insurance Plan. Jennifer is enrolling into a Medicare Advantage (MA) plan and wants to know what counts toward the Out-of-Pocket Maximum. Which of the following is accurate? - The Out-of- Pocket Maximum will include her costs toward any Medicare-covered Part A or B services.

Which of the following statements is true about a Medicare Supplement Insurance Plan member who wants to enroll in an MA Plan? - Medicare Supplement Insurance cannot be used in conjunction with an MA Plan; therefore, after receiving confirmation of enrollment into the MA Plan, the member must cancel their Medicare Supplement Insurance policy according to their carrier's rules. Which of the following best defines Medicare Part D? - It is a government program, offered only through a private insurance company or other private company approved by Medicare, which provides prescription drug coverage. Which of the following is a fact about Medicare Prescription Drug Plans? - To enroll, member must be in plans service area What are two options for Medicare consumers to get Part D prescription drug coverage (assuming they meet all eligibility requirements)? (Select 2) - Enroll in a stand-alone Medicare Prescription Drug Plan (PDP) Enroll in a Medicare Advantage Plan or other Medicare health plan that includes prescription drug coverage Which of the following statements does NOT correctly define prescription drug stages? - A deductible is the amount the member must pay for every prescription medication, regardless of what stage they are in. Which of these statements is NOT true about the drug utilization management (UM) rules?

  • (INCORRECT) Prior authorization, quantity limit, and step therapy are some examples of UM rules What is the amount added to the member's monthly plan premium if they did NOT enroll in a Medicare Advantage plan with Part D benefits or stand-alone prescription drug plan when they were first eligible for Medicare Parts A and/or B or went without creditable prescription drug coverage for 63 or more continuous days? - Late Enrollment Penalty (LEP) Can a consumer who qualifies for Low Income Subsidy receive financial assistance for their part of Medicare Part D costs? - Yes, through subsidies such as lower or no monthly plan premiums and lower or no copayments Formulary is defined as: - A list of medications covered within the benefit plan, based on CMS guidelines and developed in collaboration with physicians and pharmacists. Which of the following is true about Medicare Supplement Insurance underwriting criteria in states where underwriting applies? - Underwriting is required if the consumer is not in their Medicare Supplement Open Enrollment period or does not meet Guaranteed Issue criteria.

A consumer may have to pay a Late Enrollment Penalty (LEP) if they did NOT enroll in a Medicare Advantage plan with Part D benefits or stand-alone prescription drug plan when they were first eligible for Medicare Parts A and/or B or went without creditable prescription drug coverage for ______________. - 63 or more continuous days Through which means is financial assistance offered to a consumer who qualifies for Low Income Subsidy for their part of Medicare Part D costs? - Through subsidies such as lower or no monthly plan premiums and lower or no copayments Which of the following lists drug tiers from least expensive cost share to most expensive cost share? - Preferred Generics, Generics, Preferred Brand (and some higher-cost generics), Non-Preferred Drug (and some higher-cost generics), Specialty Which of the following is NOT true about the Medicare Access and CHIP Reauthorization Act of 2015 (MACRA) impact to Plans C and F? - Consumers already enrolled in Plans C or F are required to change plans. Which statement is true about medicare supplements? - Insured members have the freedom to choose any doctor who accepts Medicare patients. Cynthia is turning 65 on July 5. Her Medicare Part A and Part B will be effective on July 1. Using her Initial Election Period (IEP), when can she submit an application for a Medicare Advantage or Prescription Drug plan? - April 1 through October 31 Annual Election Period (AEP) is a time when... - Consumers can elect to switch to a different plan or join a Medicare Advantage plan or Prescription Drug Plan. Mrs. Violet asks agent Bob where she can find the Star Rating for the plan he has been presenting. Which statement is correct? - Mrs. Violet can access the Star Rating for a plan on Medicare.gov or in the Enrollment Guide. In which of the following situations can telephonic contact be made with a Medicare eligible consumer? - When the consumer consented to be contacted for sales activities and the permission has not yet expired. Which statement is true about discussing benefits with the consumer before an enrollment? - The agent must accurately and completely disclose any benefits discussed. When completing an enrollment application in LEAN, why is an agent prohibited from entering his or her own email address in a field available for the consumer's email address?

  • The consumer/member would not receive plan related correspondence intended for him/her. The __________ ensures that when consumers provide their verbal agreement during the telephonic enrollment, they acknowledge and understand they are actually enrolling, in

which plan they are enrolling, as well as the standard disclosures. - Statement of Understanding What is Scope of Appointment? - The agreement obtained from the consumer to that identifies the scope of products that can be discussed at a personal/individual marketing appointment Jane, an agent, is speaking to Albert about a Prescription Drug plan. Albert seems confused and is struggling to understand the information Jane is explaining. Which option should Jane consider? - Jane should ask Albert if someone, such as an Authorized Legal Representative, helps him make health care or insurance-related decisions and should be present. Melanie is currently enrolled in a Medicare Supplement Insurance Plan and a PDP. Assuming she has a valid election period, what would happen if she enrolled in an HMO MAPD plan? - (INCORRECT) She would be automatically disenrolled from the Medicare Supplement Insurance Plan and the PDP. Medicare Advantage (MA) organization must disenroll a member from an MA plan in which situation? - The member loses entitlement to either Medicare Part A or Part B. Aries is currently a member of a stand-alone PDP. Aries would like to have additional medical coverage. A thorough needs analysis indicates a Medicare Advantage Plan would be a good fit, there are plans available in his area, and he is in a valid election period. Which option is available to Aries? - Aries can enroll into a Medicare Advantage plan with prescription drug coverage, which will disenroll him from his PDP. In what product should agents enroll consumers? - A product that is suitable for the consumer's needs, goals and financial resources. Dino, an agent, received a phone call on September 29 from a consumer interested in Medicare Advantage plans for the new plan year. Dino proceeded to verify the consumer's Medicare eligibility, describe the costs and benefit coverage of the plan, and explained that he could not accept an enrollment application until October 15. What did Dino do that was NOT compliant? - Presented a plan before October 1 Which of the following is NOT true about UnitedHealthcare Medicare plans carrying the AARP name? - AARP endorses UnitedHealthcare MA, PDP and Medicare Supplement plans. AARP expects agents offering AARP-branded products to demonstrate five key behaviors when interacting with customers. AARP wants customers we work with to feel their relationship with AARP is _____________. - Effortless and inspiring Which of the following are part of being straightforward when servicing a customer? (Select 3) - Being upfront about what information means.

Which consumer may be a good candidate for a D-SNP? - Anne, who does not pay a percentage of charges when she receives medical care The following is a characteristic of consumers for whom a C-SNP may be most appropriate:

  • Consumers who have a qualifying chronic condition, are focused on their health issues and may have concerns with having to manage their illness or dealing with multiple providers On July 19, each of the following consumers met with an agent. Based on the information provided, which consumer must wait until the Annual Election Period (AEP) or Open Enrollment Period (OEP) to enroll? - Joy has a cardiovascular disorder, is enrolled in a C- SNP that covers the condition, and wants to enroll in another CSNP offered by the plan that covers the same condition. Which service will a C-SNP or D-SNP member in the high risk care management category receive? - Case Management (telephonic, digital and/or face-to-face) according to individual needs Which statement is true about provider information on the Chronic Condition Verification Form? - The provider indicated on the form does not have to be contracted with the plan. Which statement is true about the Medicaid program? - Benefits vary from state to state. Which statement is true of D-SNP members? - Members who are QMB+ or are Full Dual- Eligible are not required to pay copayments for Medicare-covered services obtained from a D-SNP in-network provider. Their provider should bill the state Medicaid program, as appropriate, for these costs. How long do plans using the C-SNP pre-enrollment verification process have to verify the qualifying chronic condition until they must deny the enrollment request? - Within 21 days of the request for additional information or the end of the month in which the enrollment request is made (whichever is longer). Lucille is no longer eligible for her state Medicaid program and has lost her eligibility for the D-SNP in which she is enrolled. What is her responsibility for cost sharing? - All, such as premiums, deductibles, copayments, and coinsurance What type of event must an agent conduct when they want to be able to collect consumer information, schedule future appointments, and accept enrollment applications? - Marketing/sales event Which of the following does not describe a personal/individual marketing appointment? - It needs to be reported to UnitedHealthcare prior to advertising and not less than 7 calendar days prior to the date of the event

When conducting an event, agents should select a site that is compliant with the Americans with Disabilities Act (ADA). Which of the following is not an ADA requirement? - Extra- wide sidewalks that accommodate wheelchairs Which of the following elements does not need to be entered on the NEW Event Request Form when reporting a new event? - The event venue manager/contact person Jeff has an informal marketing/sales event scheduled this afternoon, but a consumer has requested an in-home appointment during that time. He would like to cancel or reschedule the event because he is certain to get an enrollment application at the appointment. Which of the statements below is correct about Jeff's event? - Jeff is prohibited from canceling the event because it is within 1 business day and is not due to inclement weather. Jeff must hold his event or he could work with his manager to get a replacement to conduct the event. On October 1, Sam reported the formal marketing/sales event he has scheduled for 9 a.m. on November 19. Luckily, before he had flyers printed, he remembered he has an 8 a.m. dentist appointment November 19. Just to make sure he can get to his event on time, he advertises the event to start at 9:30 a.m. What event reporting infraction(s) might Sam incur? - (INCORRECT) None, Sam reported the event prior to advertising and not less than 7 calendar days prior to the date of the event Marcus is planning an educational event and has decided to place an advertisement in the local paper. What must the advertisement include? - A statement that makes it clear that the event is for educational purposes only. Which of the following food and beverage options may be provided at an educational event if the nominal retail value of the items when combined with other giveaways does not exceed $15 per person? (Select 2) - Coffee, juice, fresh fruit, and pastries Boxed lunch with assorted non-alcoholic beverages If you conduct an educational event and invite a provider or vendor to be a part of the event, the provider/vendor must not do which of the following? - Provide free health screenings such as blood pressure checks or hearing tests as a marketing activity Agent John Rogers is planning a formal marketing/sales event and has decided to place an advertisement in the local paper. What disclaimers must John include in the advertisement? - "For accommodation of persons with special needs at sales meetings, call 555 - 555 - 1234, TTY 711." Janine is conducting a marketing/sales event in a senior center cafeteria. The cafeteria generally provides a dinner meal from 5pm to 6pm. Can Janine conduct her marketing/sales meeting in the cafeteria between 5pm and 6pm? - No, she can conduct an event that ends no later than 5pm or wait until after 6pm.