# 5 - Infrastructure
Service Provider: Division of Information Technology
No. Service Name Service Description
Primary Users/Customers (check one): Annual Budget/Expense FTE Federal/State/ Accredit- Divisional Use (check one) Comments: Business processes being supported;
Students/Faculty/Staff/External Us ers (check one) to UW-System ation One Multiple Campus-
Outcomes that the service enables users to achieve
0-100 101-500 501-2000 >2000 $0 to 25k $25-100k $100-500k >$500k Support Mandate (Y/N) (Y/N) Div/Dept Div/Depts Wide
1Access Management Services
Portfolio includes the following discreet services: UW Digital ID, Manifest, NetID Login
(Shibboleth/SAML), Multi-factor AuthN
Federated AuthN, Service Provisioning/De-provisioning, Attribute Release
X X 9 y N X
This portfolio of services provides foundational authentication and authorization capabilities for all Enterprise
service offerings throughout UW-Madison as well as many for UW - System. Also included in the portfolio are
services which enable multi-factor authentication and LOA validation.
2IT Service Management
Portfolio includes the following discreet services: Change Management, Configuration
Management, Incident/Problem Management, Event M anagement/Monitoring Tools
X X 3 N N X
The services within this protfolio ensure that IT Services are managed within the guidelines established in the
DoIT Operational Framework. The overriding goal of the DoIT Operational Framework is to define processes
and related standards to ensure best possible operational efficiency, service, and uptime for the servi ces DoIT
supports.
3Shared Web Hosting
The Shared Web Hosting Service provides community test and production web hosting
environment on Windows/IIS, LAMP (Linux/Apache), and Jav a platforms. This team also
provides consultation and support for those with dedicated web hosting environments.
X X 4 N N X
Provides a shared environment for hosting of web content as well as consultation for manag ing web
environments to more than 400 different entities at UW-Madison. Mainta ins security policy and industry best
practices for web hosting.
4Computing Infrastructure
Portfolio includes the following discreet services: Converged Computing Infra structure
(virtualization/block storage), Systems Administration, Application Administration and
Support, Enterprise Systems Hosting and Management
X X 20 N N X
5Active Directory Services
Centralized NetID-based authentication, allowing for delegated administration of local
resources. Departmental IT administrators CAN assign group policies, manage security
groups, and deploy software while taking advantage of the convenience of NetID
authentication.
X X 3 N N X
6List Services
Portfolio includes the following discreet services: WiscList, WiscList Custom, ClassList,
AdvisorList, Mass Email
X X 2 N N X
The standard WiscList service allows users to communicate with recipients of their choosing. It is accessible,
feature-rich, and available for anyone to use. WiscList Custom helps users generate mailing lists that are
automatically populated with members of a requested demographic. Advisor List is an automated system that
allows Advisors to personalize multiple email distribution lists based upon their Advisees and Advisee criteria,
such as Term, Class, Academic Plan, and Cumulative GPA. ClassList is an automated system that allows
instructors to have email distribution lists generated based upon enrollment in their courses. Mass Email is a
single-use mass emailing service that provides a mechanism to distribute University- or education-related
messages to an audience comprised of UW-Madison students, faculty, and sta ff.
7Database Management
Portfolio includes the following discreet services: Database Consulting, Database Hosting,
Data Management Applications
X X 20 Y N X
8Data Management Tools
Portfolio includes the following discreet services: Workload Automation, Electronic Report
Distribution, Business Intelligence Applications, Data Sanitization
X X 3 N N X
The Workload Automation Team automates IT processes through IBM ’s Tivoli Workload Scheduler (TWS).
TWS coordinates various workload types across a broad spectrum of operating systems and application
platforms. It ensures jobs run at the correct time, in the proper order of execution, and monitors the process
to ensure applications terminate normally. Electronic Report Distribution: ASG -Cypress provides document
capture, archive, retrieval, support and distributed delivery of content rega rdless of the technology generating
or receiving the information. Business Intelligence Applications and Data Sanitization tool support also
available.
9Storage/Backup/Archive
Portfolio includes the following discreet services: Block level storage (non-converged), File
level storage (CIFS/SharedDrive), Bucky Backup, Archival Data Storage
X X 5 Y N X
Data Storage in multiple tiers based on availability and performa nce ranging from high performance/high
availability to long term archive. Bucky Backup is a flexible backup and recovery solution that utilizes IBM’s
Tivoli Storage Manager (TSM). Scalable digital long-term data (archive) storage available to campus
departments.
10 Public Cloud Services
Portfolio includes the following discreet services: Amazon Web Services, Microsoft Azure,
Google Compute
X X 3 N N X
Brokering, consulting, and integration related to contracted public cl oud service offerings.
11 Life & Safety Infrastructure Services
Portfolio includes the following discreet services: Campus Video Security, Door Access
Controls, Building Automation/Fire Alarm Monitoring, FISMA hosting, Select Agent
hosting, PCI hosting, emergency.wisc.edu hosting
X X 5 y N X
Architecture/Engineering, support, and administration of criti cal life, health, and safety systems provided for
the common good of campus. Regulatory Compliance Systems: Ar chitecture/Engineering, support, and
administration of systems requiring extraordinary regulatory compliance and/or security clearance for
operations.
12 Data Center Infrastructure and Operations
Portfolio includes the following discreet services: Data center facilities management, Data
center operations, Data center facilities design and engineering, DC networ k design and
management, Physical Co-location, Monitoring a nd Alerting, 24/7 Systems and Network
Control Center
X X 20 N N X
Provides comprehensive, data center specific facilities management, opera tions, design and engineering. It
ensures reliable capacity delivery, security, and availa bility of the foundational infrastructure components that
support the IT load within the campus’s CCI data centers. These include power, c ooling, edge networking,
prepared space, and asset and configuration tracking. Data Center Infrastructure Services aspires to, at
minimum, a Tier 2 level of data center uptime, with continues uninterrupted availability as its ultimate goal.
SNCC 24x7 Operations staff in the DoIT Control Center prov iding operational support, monitoring and alerting
for the services and networks hosted and managed by DoIT for UW Madison a nd UW System.
13 Digital Printing
Providing a wide variety of traditional and digital print services. Internal printing
and external print procurement methodologies are utilized to deliver the highest
quality, cost effective products available. Print related project ranges from
business cards, custom book printing to large format signage and beyond.
Utilizing a PDF workflow for all print related files and media work. All data is
archived and stored in a secure environment.
X X 31 Y N X
14 Digital Media
Our team of digital media staff produces a wide variety of design and multimedia
production services. These services range from photography, graphic and web
design to 3D print simulations to a wide variety of digital file format conversions.
We offer many unique digital media services that are developed to enhance the
mission of the University of Wisconsin – Madison.
X X 4 N N X
15 Fulfillment Services
Provides customers with enterprise level print related product deliver needs the
ability to partner with DPPS. We provide just-in-time produced print and print
media that are shipped directly to any global educational consumers. The
service consists of managing, production, warehousing and distribution of
products ranging from educational assessment materials for grade school
teachers in India to DNR Resource Atlas’s distributed throughout the state.
X X 4 N N X
