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This document serves as a comprehensive training guide for 7 brew baristas, covering essential aspects of drink preparation and customer service. It includes detailed recipes for various beverages, such as breves, mochas, and specialty drinks, along with precise instructions on flavor combinations, milk types, and serving temperatures. Additionally, the guide emphasizes the importance of customer interaction, positive body language, and maintaining drink consistency to ensure a high-quality customer experience. It also covers operational aspects like machine handling, troubleshooting, and safety protocols, making it a valuable resource for new and experienced baristas alike. The guide also includes questions and answers useful for training purposes.
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Original Breve Drinks Smooth 7 - Answers - Blondie Triple 7 Cinnamon Roll
Original Mocha Drinks German Chocolate - Answers - Brunette White Chocolate 5 Classic Drink Names Lattes - Answers - Americanos (House Blend) Cappuccinos Mochas Breves Original Breve Scoops - Answers - 1, 2, 2 Original Mocha Scoops - Answers - 1, 1, 2 Classic Scoops - Answers - 1, 1, 1 Blondie Flavors - Answers - Caramel & Vanilla Smooth 7 Flavors - Answers - White Chocolate & Irish Cream Triple 7 Flavors - Answers - White Chocolate & Irish Cream Brunette Flavors - Answers - Caramel & Hazelnut German Chocolate Flavors - Answers - Caramel & Coconut White Chocolate Mocha Flavors - Answers - White Chocolate Cinnamon Roll Flavors - Answers - Brown Sugar Cinnamon & White Chocolate What kind of milk goes in a Breve? - Answers - Smooth Mix What kind of milk goes in a Mocha? - Answers - Mocha Mix What kind of milk goes in a regular AND sugar-free latte? - Answers - Whole Milk What kind of milk goes in a cappuccino? - Answers - Whole Milk
What kind of milk goes in a cocoa? - Answers - Mocha Mix What kind of milk goes in a chocolate milk? - Answers - Mocha Mix What milk is used in a sugar-free mocha? - Answers - Smooth Mix 4 Keys to Success 2. Customer Service - Answers - 1. First Impressions
What is our first job at 7 Brew? other's backs. - Answers - Take care of the team and have each
Big 3 teammates. - Answers - 1. Have genuine & unique interactions with every customer and your
How do you pull a shot? 2. Tamp - Answers - 1. Grind
Chiller Scoops - Answers - 1, 1, 2 Iced Red Bull Scoops - Answers - 1, 1, 2 Iced 7 Energy Scoops - Answers - 1, 1, 2 Blended Red Bull Scoops - Answers - 2, 3, 4 Iced Tea - Answers - 1, 2, 3 Hot Tea Scoops - Answers - 1, 1, 1
What is the automatic shots of cream you put in a house blend? - Answers - 2 shots Shot Window - Answers - 17 - 27 Seconds 👁️ 🗨️ Kids Temperature - Answers - 110 - 120 degrees 👁️ 🗨️ Drinkable Temperature - Answers - 140 - 150 degrees 👁️ 🗨️ Regular Temperature - Answers - 160 - 170 degrees 👁️ 🗨️ Extra Hot Temperature - Answers - 175 - 180 degrees 👁️ 🗨️ Burnt Temperature - Answers - Over 180 degrees What is the correct order for building a drink? - Answers - flavor, shots, milk What are the milk alternative options? milk, and almond milk - Answers - (nonfat) skim, oat milk, coconut
How long does tea steep? - Answers - 15 mins How many shots go in a small or medium? - Answers - 2 shots (one dub) How many shots go in a large? - Answers - 4 shots (two dubs) How many shots go in a Triple 7? - Answers - 6 shots (three dubs) What milk goes in a matcha? - Answers - Whole Milk What milks goes in an iced chai? - Answers - Whole Milk What is the correct call out order? drink name, finishing touches - Answers - size, temperatures, any modifications, (large, iced, oat milk, caramel drizzle, blondie w/ whip cream) How much froth should mochas, lattes and breves have? - Answers - 1/4 tight inch What are the iced tea options? - Answers - paris, green tea, black tea 👁️ Grind Coarser (think water ru🗨️ If your shots are taking too long to pull, how do you adjust the grinds?nning through rocks) - Answers -
How many tea bags do small/medium/large teas get? - Answers - 1, 1, 2 What are the hot tea options? ceylon - Answers - paris, green tea, cinnamon, earl grey, decaf
👁️ - Grind Finer (think water running through sand)🗨️ If your shots are pulling through too quickly, what needs to be adjusted? - Answers
Skinny/ Nonfat Drink Modifications flavors - Answers - use (nonfat) skim and use sugar-free
Hot Drink Pour Lines (Milk) - Answers - 7, 10, 12 Iced Drink Pour Lines (Milk) - Answers - 8, 12, 16 How many ounces of milk do you add if a customer ask for light ice? - Answers - 4oz What does "dirty chai" mean? - Answers - Chai with espresso 👁️ M: 7oz chai, 7oz milk🗨️ Hot Chai Pour Lines - Answers - S: 5 oz chai, 5 oz milk L: 9oz chai, 9oz milk 👁️ 🗨️ Iced Chai Pour Lines - Answers - S: 4 oz chai, 4 oz milk M: 6oz chai, 6oz milk L: 8oz chai, 8oz milk
Hot Drink Mixing - Answers - you mix in the hot cup Iced Drink Mixing Italian Sodas) - Answers - you mix in the mixing can (except for Red Bulls and
What do you need to always ask when people order italian sodas? want cream (smooth mix) - Answers - If they
Kids Drink Pour Lines - Answers - 5oz of whatever drink , 1 scoop of flavor 👁️ M: 4 scoops of matcha concentrate, 10oz of milk🗨️ Hot Matcha Pour Lines - Answers - S: 3 scoops matcha concentrate, 7 oz of milk L: 5 scoops of matcha concentrate, 13oz of milk 👁️ M: 3 scoops of matcha concentrate, 9oz of milk🗨️ Iced Matcha Pour Lines - Answers - S: 2 scoops matcha concentrate, 6 oz of milk L: 4 scoops of matcha concentrate, 12oz of milk 👁️ concentrate and HALF lemonade🗨️ Blended Lemonade Pour Lines - Answers - Fill to 8, 12, 16 with HALF lemon
Flavor: 1, 1, 2
Flavor scoops are still 1, 1, 2 How would you make this drink? Large Iced Mocha with Toasted Marshmallow Answers - 1 scoop of toasted marshmallow, 4 shots of espresso, mocha mix -
Difference between extra scoop and extra sweet customer wants to add ADDITIONAL flavor - Answers - Extra scoop is when the Extra sweet is when the customer wants to add more of the same flavors (Ex: Large Blondie with extra caramel and vanilla).
Large E chiller machine)nergy Chiller with Raspberry, Cherry, and Lime (Assuming you are using the - Answers - 1/3 Raspberry, 1/3 Cherry, 1/3 Lime
Large Energy Chiller with Strawberry and Coconut (Assuming you are using the chiller machine) - Answers - 1 scoop Strawberry and 1 scoop Coconut
👁️ and HALF SOFT SERVE🗨️ Lemon Freeze - Answers - Fill to the 8, 12, 16 with HALF lemon CONCENTRATE
Flavor scoops are still 1, 1, 2 👁️ 2, 2🗨️ Unless specified, how many scoops of cream go in Italian sodas? - Answers - 1,