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AMAZON DRIVER TRAINING EXAM 2025
QUESTIONS AND ANSWERS.
Do you push or pull a cart? - correct answer - push with two hands unless the items in the cart obstruct your view why is it important to load your vehicle correctly? - correct answer
- it prevents items from falling and injuring you, and it makes your delivery faster and more efficient. Areas of high traffic or movement by associates are known as... - correct answer - Hotspots 5 mph - correct answer - delivery associates/flex drivers are not allowed to drive faster than... in station or on property. As a delivery associate you must never - correct answer - back up your vehicle, drive around other vehicles, complete u-turns
by treating each package like it's your own - correct answer - how can you provide a positive customer experience? driver's license, Amazon ID badge, and high visibility safety vest - correct answer - before you enter station, what do you need to have? pushing keeps the weight of the dolly in your power zone - correct answer - why is it important to push a dolly instead of pulling it? test the weight, bend at the knees and used two hands, and ask for a team lift of the package is above 50 lb - correct answer - what should you do before you lift a bag full of packages? back in your vehicle up, exiting your lane without lane captain approval or yard marshal instruction, and using headphones - correct answer - All of these are things you should avoid for proper station safety etiquette
Eye-Lead time - correct answer - Distance measurered in second, that a driver's eyes look ahead of their vehicle 7 seconds - correct answer - maintain how many seconds following times received under 30 mph? 840,000 - correct answer - how many blind spot incidents occur in the US each year? GOAL - correct answer - get out and look Green lights you did not see turn green - correct answer - what are stale green lights? 1,3,5,7 - correct answer - are the blind spots on Amazon vehicles, because they sit higher than traditional vehicles.
11 hours in a 14hr period - correct answer - Amazon recommends that you do not drive more than.... 12 hours and a 14-hour period - correct answer - Amazon recommends that you do not work more than.... 60hrs - correct answer - Amazon recommends that you do not drive more than.... hours in a 7 day period seven van lengths or roughly half a football field - correct answer - The safe walking distance is about The length of three delivery vehicles - correct answer - a safe backing distance is roughly about using the driveway - correct answer - if a delivery point appears to be more than seven van lengths we recommend...
inspections, but only includes examinations of items that can be inspected without physically getting under the vehicle level 3 DOT inspection - correct answer - The driver only inspection, that examines driver related items such as the driver's license, medical examiner certificate, hours of service, record of duty status, and seat belt. Amazon's foundational safe driving system - correct answer - what is REPS and Checks to enforce safe driving habits and save lives - correct answer - why should you use REPS and Checks prevent controllable incidents - correct answer - what can the REPS and Checks do for you? they damage property and/or the vehicle - correct answer - what is the top mistake delivery associates make when driving an Amazon vehicle for the first time
being a safe driver is important because I am driving a heavier and larger vehicle than others on the road - correct answer - why is being a safe driver important? safe driving can save my life and others' lives around me - correct answer - what is the most important thing safe driving can do for you? vehicle inspection is completed by me before and after each trip and just performed on a mobile application on my delivery device.
- correct answer - what is the vehicle inspection and how do you perform one? vehicle inspections ensure our vehicles are safe and road ready. - correct answer - why are vehicle inspections important? The vehicle inspection equips me to have a safe and efficient delivery day - correct answer - what can inspections do for you?
a green traffic light that is about to change because it has been green since it has been in your horizon. - correct answer - what is a stale green light? to eliminate distractions using REPS and Checks, how long do you need for eye lead time? - correct answer - 8 to 15 seconds these are cards we leave for customers if we are able to deliver a package. - correct answer - we missed you cards are... package ID - correct answer - typically just refer to as the TBA. TBA means transported by Amazon. you will use this number anytime you need to refer to a specific package scannable code - correct answer - this is the barcode you scan. there are lots of barcodes on the labels, but your scanner will only take the one it needs, so don't worry about scanning the wrong one. sort zone letter - correct answer - oversized packages are sorted by zone letter to reflect the order of deliveries on route. this will
help assist in loading so that overflow packages that will be delivered first are easy to access driver aid number - correct answer - Will be a four digit number, or short word. these numbers and/or letters are sequence to reflect the order of deliveries on route. low driver aid numbers - correct answer - Will be delivered first high driver aid numbers - correct answer - will be delivered last, if there is a word in place of the driver a number it could be delivered anywhere in the number sequence. stay in the vehicle and call the customer - correct answer - what is the first thing you do if a dog is loose at the delivery location? call me move to a safe location while keeping the dog in sight. use the packages as a barrier between you and the dog. call the customer to schedule an alternative delivery location. then, report it using the delivery application. - correct answer - you walk up to
Scan every package with the delivery app before delivering the package to the non Amazon locker - correct answer - for not Amazon lockers you will need to... each day will start by meeting up with the delivery service partner for DSP team to collect your necessary tools - correct answer - on a typical morning what is the first thing you do as a DA? Scan every delivery bag and package before beginning your route
- correct answer - before loading your vehicle what must be done first? to keep delivery associates safe by reducing the number of drivers walking in driver lanes inside the station - correct answer - why do we conduct a wave dispatch? Yard Marshal - correct answer - after loading your vehicle, wait for the... to give the all clear and signal for everyone to leave. together - correct answer - the whole team leaves... to reduce incidence by ensuring fewer drivers are walking in the driveways
DA - correct answer - Delivery associates DSP - correct answer - Delivery Service Partners S - correct answer - Safeway approach M - correct answer - match the address I - correct answer - identify a safe location L - correct answer - look at the instructions E - correct answer - Excel at customer service
check in with your DSP and bring any undeliverable packages back to the Amazon return to station desk - correct answer - when you walk into the station at the end of your route, what should you do? compare the address listed on the package label with the address listed in the delivery app, and the physical address listed on the home - correct answer - how do you make sure you're at the correct address? what should you do if you don't have an access code? - correct answer - check for customer notes, contact the customer, contact driver support SDS secure your vehicle at each and every stop - correct answer - what should you do if you don't have an access code? bring any undelivered packages back to the station at the end of your route - correct answer - what should you do with undelivered packages?
in the help menu - correct answer - in the delivery app, where can you find the button to contact the customer? driver support SDS, your DSP representative, and the customer. - correct answer - which of the following can provide you with support while troubleshooting delivery situations? 12 hours is the maximum amount of hours that can be worked - correct answer - how many hours can be worked in a 14-hour period? street curb - correct answer - when parking on a hail or incline secure your vehicle's wheels in the direction of the park break - correct answer - you must use me...even when on a flat road
true - correct answer - for the Armada vehicle you will complete a daily vehicle condition report or a DVCR and for a step van or box truck you complete a daily vehicle inspection report or a DVIR true - correct answer - DOT drivers are required to have a DOT physical exam in our subject to a compliance, safety, and accountability. space - correct answer - when stopped in traffic, allow for one car length of space in front of you equal to the size of the vehicle you are driving to provide you with an adequate cushion of... point of decision - correct answer - The moment when you identify that you need to begin breaking to stop in time for the light. you can imagine a line that you will stop behind for entering the intersection. displayed in the mentor app - correct answer - where are the FICO scores displayed
rolling 7 day period - correct answer - how often are FICO scores trapped crash indicator - correct answer - histories of crash involvement hours of service not compliance - correct answer - write non- compliance with HOS regulation, including log books violations - correct answer - behaviors that are unprofessional and violate Amazon's policies, this is linked to tier 1 infractions for associates defects - correct answer - coachable behavior incidents
