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Advanced Connected Services and Communication Practice Quiz – RN Learning System., Exams of Communications Engineering

Texas State UniversityCommunications Engineering

A nurse is caring for a client who has leukemia. The client says, "The doctor told me that my condition is too severe to be treated successfully. I guess I don't have long to live."Which of the following responses should the nurse make? a. "Having a positive attitude can help you." b. "Let's talk about how you are feeling about this information." c. "Have you considered getting a second opinion?" d. "Things get worse before they get better" - Correct Answer.....b. "Let's talk about how you are feeling about this information." -This is a therapeutic response because the nurse is using the exploring technique. This technique allows the client the opportunity to express his feelings regarding the prognosis. A nurse is caring for a 13-year-old female client who is admitted for an emergency appendectomy. While the nurse is providing the preoperative teaching, the client asks, "Will I have a scar from the surgery?" Which of the following responses should the nurse make?

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Advanced Connected Services and Communication
Practice Quiz – RN Learning System Final Verified Exam.
A nurse is caring for a client who has leukemia. The client says, "The doctor told
me that my condition is too severe to be treated successfully. I guess I don't have
long to live."Which of the following responses should the nurse make?
a. "Having a positive attitude can help you."
b. "Let's talk about how you are feeling about this information."
c. "Have you considered getting a second opinion?"
d. "Things get worse before they get better" - Correct Answer.....b. "Let's talk
about how you are feeling about this information."
-This is a therapeutic response because the nurse is using the exploring technique.
This technique allows the client the opportunity to express his feelings regarding
the prognosis.
A nurse is caring for a 13-year-old female client who is admitted for an emergency
appendectomy. While the nurse is providing the preoperative teaching, the client
asks, "Will I have a scar from the surgery?" Which of the following responses
should the nurse make?
a. "It will be small enough that it won't show when you're wearing a bathing suit."
b. "That isn't out biggest concern right now. You will be fine."
c. "You should be happy. You won't be in pain for much longer."
d. "What is your favorite class in school?" - Correct Answer.....a. "It will be small
enough that it won't show when you're wearing a bathing suit."
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Download Advanced Connected Services and Communication Practice Quiz – RN Learning System. and more Exams Communications Engineering in PDF only on Docsity!

Advanced Connected Services and Communication

Practice Quiz – RN Learning System Final Verified Exam.

A nurse is caring for a client who has leukemia. The client says, "The doctor told me that my condition is too severe to be treated successfully. I guess I don't have long to live."Which of the following responses should the nurse make? a. "Having a positive attitude can help you." b. "Let's talk about how you are feeling about this information." c. "Have you considered getting a second opinion?" d. "Things get worse before they get better" - Correct Answer.....b. "Let's talk about how you are feeling about this information."

  • This is a therapeutic response because the nurse is using the exploring technique. This technique allows the client the opportunity to express his feelings regarding the prognosis. A nurse is caring for a 13-year-old female client who is admitted for an emergency appendectomy. While the nurse is providing the preoperative teaching, the client asks, "Will I have a scar from the surgery?" Which of the following responses should the nurse make? a. "It will be small enough that it won't show when you're wearing a bathing suit." b. "That isn't out biggest concern right now. You will be fine." c. "You should be happy. You won't be in pain for much longer." d. "What is your favorite class in school?" - Correct Answer.....a. "It will be small enough that it won't show when you're wearing a bathing suit."
  • This is a therapeutic response because the nurse is providing information specific to the client's concern. The nurse recognizes that body-image is an important issue for adolescents. This response allays fears that the client might be having. A nurse is caring for a client following a fetal demise. The client is crying and says, "I tried to get pregnant for so long. My partner and I wanted this baby so much. Now what will we do?" Which of the following responses should the nurse make? a. "Why do you think this continues to happen to you?" b. "You can have another baby soon." c. "I think you should look into adoption." d. "Are you feeling overwhelmed?" - Correct Answer.....d. "Are you feeling overwhelmed?"
  • The nurse is using the technique of clarification to gain a better understanding of the client's thoughts and is expressing understanding with this therapeutic response. A nurse is caring for an adolescent client who was recently diagnosed with testicular cancer. When the nurse asks the client a question, he angrily spits in the nurse's face. Which of the following responses should the nurse take? a. "I will come back to change your linens when you are feeling better." b. "Who do you think you are to treat me like that?" c. "Why did you spit in my face?"

b. "I am sure people get those dreams when they are away from home." c. "That must have been frightening. Tell me more about it." d. "Why would you dream about something like that?" - Correct Answer.....c. "That must have been frightening. Tell me more about it."

  • This therapeutic response directly addresses the client's concern. The nurse uses the communication tool of empathy in responding to this client's concerns and clarifies the client's feelings. A nurse is caring for a client who has recently found out that she is pregnant. The client says, "I don't think I should tell my partner about the pregnancy." Which of the following responses should the nurse make?" a. "Why wouldn't you want to tell your partner?" b. "You seem uncertain about telling your partner." c. "I am sure he will be happy when you tell him." d. "You are in disbelief. You should be thrilled." - Correct Answer.....b. "You seem uncertain about telling your partner."
  • This is a therapeutic response because the nurse is reflecting on the client's statement. A nurse is caring for a client who has a suspected brain tumor and is scheduled for a computerized axial tomography scan (CAT). When the procedure is explained, the client expresses fear about entering the enclosed space of the scanner. Which of the following statements should the nurse make?

a. "I think you should request a MRI instead." b. "Let me review some breathing exercises with you." c. "It is scary to go into an enclosed space." d. "This is a routine test, so there is no reason to worry. - Correct Answer.....b. "Let me review some breathing exercises with you."

  • It is not uncommon for a client who has claustrophobia to be fearful of entering the enclosed space of the CT scanner. To help minimize anxiety, the nurse should encourage the use of relaxation techniques, such as breathing exercises, prior to the procedure. A nurse is caring for a client who has been recently diagnosed with cancer. The client says, "I would rather be dead than go through the treatment for cancer." Which of the following responses should the nurse make? a. "That wouldn't be fair to your family, would it?" b. "How can you feel that way when you have so much to life for?" c. "Why don't we talk about the success you have in your life?" d. "What is it that concerns you about the cancer treatment?" - Correct Answer.....d. "What is it that concerns you about the cancer treatment?"
  • This is a therapeutic response because the nurse is asking a broad question that allows the client to explore thoughts and feelings.

d. "Your doctor is very skilled in this procedure. Everything will be all right." - Correct Answer.....c. "The needle is inserted below the 3rd lumbar vertebrae, well below the point at which the spinal cord ends."

  • This is a therapeutic response that provides information that specifically addresses the client's concerns and helps to decrease anxiety and fears. An assistive personnel is bathing a client who is unconscious and is talking to him about current events and the weather. The client's partner says to the nurse, "Why does the assistive personnel talk to my husband? He's unconscious. " Which of the following responses should the nurse make? a. "I'll speak to the AP about it. Your husband should not be stimulated like that." b. "Why do you care if the AP talks with your husband? c. "Your husband is unconscious, but still might be able to hear." d. "The AP must not realize that your husband cannot hear." - Correct Answer.....c. "Your husband is unconscious, but still might be able to hear."
  • The client who is unconscious might still be able to hear even if unable to respond. A client who is unconscious also requires an appropriate level of stimulation. A nurse is caring for a client who has T1DM and is to receive hemodialysis. The client says, "I don't even know why i'm doing this. There is no cure. " Which if the following statements should the nurse make?

a. "It sounds as though you have given up." b. "Dialysis will help you live longer." c. "You shouldn't complain. You are fortunate to have this option available to you. d. "Let's talk about what you are going to do after dialysis today." - Correct Answer.....a. "It sounds as though you have given up."

  • The nurse is using the therapeutic communication technique of restatement to encourage the expression of feelings. A nurse is caring for an older adult client who is to undergo surgery for a hip fracture. The client says, "I guess i've lived long enough, and it's my time." Which of the following responses should the nurse make? a. "The doctors/nurses will take good care of you. There's nothing to worry about." b. "This is just a minor setback. You will be on your feet in not time. c. "You are in really good shape for your age." d. "You feel that your life is ending?" - Correct Answer.....d. "You feel that your life is ending?"
  • This is a therapeutic response because the nurse is using restatement to promote communication. This response addresses the client's immediate concern about not living any longer.

A nurse is caring for a client who has major depressive disorder. The client tells the nurse, "Don't bother me. Find someone else to talk with. I don't have anything worth saying. Go find someone you can help." Which of the following statements should the nurse make? a. "Surely you don't think I don't want to talk to you." b. "I would like to sit quietly with you for a while. c. "I'm assigned to take care o you, so I intend to spend time with you." d. "Let's talk about what you would like for lunch today." - Correct Answer.....b. "I would like to sit quietly with you for a while.

  • This is a therapeutic response because the nurse is offering self. This response lets the client know that the nurse has the desire to understand. A nurse is caring for an older adult client who dies during the night while his partner is at his side. The partner says, "I can't believe he's gone." Which of the following responses should the nurse make? a. "It must be hard to accept that this has happened." b. "His suffering is over now and he is in a better place." c. "Would you like to take his personal items home with you?" d. "He lived a long and full life." - Correct Answer.....a. "It must be hard to accept that this has happened."
  • This is a therapeutic response because the nurse is restating what the client has said, which allows the partner to hear what the nurse has received from her communication. The adult child of a client has come to take his parent home from the facility following a colon resection. The client's son tells the nurse, "I don't know how I am going to take care of my mom now." Which of the following responses should the nurse make? a. "A home health nurse will be stopping by tomorrow. If you have nay questions, you can ask them." b. "Your mother has been taught to care for the colostomy independently." c. "What part of your mother's care are you concerned about?" d. "It is quite simple. I'll make sure that the colostomy bag is clean before your mother leaves." - Correct Answer.....c. "What part of your mother's care are you concerned about?"
  • This is a therapeutic response because the nurse is using clarification to address the son's immediate concerns about caring for his parent. A nurse is caring for a client who is a sexual assault survivor. The client says, "I feel so humiliated. I don't want anyone to know what happened to me." Which of the following responses should the nurse make? a. "You will be just fine. You'll see." b. "Are you saying that you are fearful about what others will think?"

how do you access the uconnect resources site? - Correct Answer.....dealerconnect>training>performance institute learning center>uconnect resources site what action will vehicle health alert take if it senses a problem under the hood? - Correct Answer.....sends an email alert or push notification to the vehicles owner to get help with account setup, subscription and remote services, customers can make an assist call and select wich menu option - Correct Answer.....connected services what is a benefit of safety and security? - Correct Answer.....offers customers "peace of mind" service scheduling and service status are available with select dealerships who are using ____________ - Correct Answer.....wiadvisor to activate alexa bbuilt in the customer will need to _________ - Correct Answer.....enroll in connected services and/or set up a wi-fi hotspot you can add connected services cards to custom decks in the stellantis flip app by _____________ - Correct Answer.....clicking on the circle icon in the bottom corner rear seat entertainment with fire tv built-in features which of the following? - Correct Answer.....access the worlds most popular streaming service

vehicle health reports are sent to customers ___________ - Correct Answer.....monthly how does end destination to vehicle work? - Correct Answer.....search for a destination or point of interest on the mobile app, then send the address directly to your vehicles navigation system where can you locate the most up-to-date information about which conneted services are equipped on the vehicle you are working on the vin? - Correct Answer.....ishowroom which of the following describes vehicle theft alert? - Correct Answer.....quickly receive alerts by text, email or push notification if your vehicles theft alarm is triggered maintenance is a category of connected services that benefits customers by making it easier to _________ - Correct Answer.....stay informed about their vehicles key systems and health whcih connected service does not require a connecred service subscription? - Correct Answer.....remote lock/unlock where can you find the most up-to-date information for any stellantis connected service, including how it works and links to additional resources? - Correct Answer.....stellantis flip app