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Alibaba Group launched AliExpress in 2010 as a B2C, a global retail marketplace targeted at consumers worldwide, many of them located in Russia, the United States and Brazil. In this document, the company is analysed in terms of digital marketing, where the company's social media are analysed as well as a sentiment analysis to determined the audience's perception of the company
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AliExpress
AliExpress was launched by Alibaba group in 2010 as a B2C, it is a global retail marketplace targeted at consumers worldwide, many of them located in Russia, the United States and Brazil. The platform enables consumers from around the world to buy directly from wholesalers and manufacturers in China and have access to a wide variety of products at wholesale prices (AliExpress, n.d.). By selling products to foreign customers, the company can be affected by macroeconomic changes in the countries to which it sells. In the case of the Irish market, AliExpress has advantages due to the positive commercial environment between China and Ireland which recently celebrated 40th anniversary of diplomatic relations last week, and trade figures suggest the bilateral relationship is one that is rapidly growing in importance. (Goff, 2019)
Market analysis
Digital presence
The popularity of AliExpress has been growing over the years as well as being benefited by rapid technological changes and the popularity of social networks. AliExpress has a strong presence in social networks and as an online company, according to a report from the next web in 2018, AliExpress was the world’s favourite shopping app (The next web, n.d.)
The website has good content; however, the structure can be perceived as overwhelming due to the large number of products that promote, on the visual level, the page presents detachable menus in the different categories it offers, in addition the purchase process is simple and direct. When analysing the speed of the website the results were positive, which is a point in favour since consumers appreciate fast web pages
Sociocultural factors
Technological factors
One of the most relevant areas for company is the perception that customers have, since it involves customer satisfaction, such appreciations are influenced by consumer experience, product quality or reputation. The following are the results for AliExpress using digital tools such as mediatoolkit.
Source : google trends