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A comprehensive set of questions and solutions related to amazon delivery associate training. It covers essential topics such as safe driving techniques, route staging, vehicle loading procedures, and the use of the rabbit application. The guide offers practical advice and step-by-step instructions to help delivery associates perform their duties efficiently and safely. It includes key information on hazard recognition, distraction elimination, route planning, and space management, ensuring a well-prepared and knowledgeable delivery team. This resource is designed to enhance the understanding and application of critical delivery protocols.
Typology: Exams
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contact can you expect the other person to act in a reasonably predictable manner to avoid a dangerous situation
the rabbit will show the following categories that you must choose from to explain why you were unable to deliver:
access problem: when you are unable to physically approach the customers home (e.g. closed street, dog in yard, dangerous ice covering the driveway) cannot find address: when you cannot find the customers address security access code needed: when you cannot deliver to is closed for the day (enter the correct business hours into the app) nowhere safe to leave package: when there is no secure place to leave a package what if i find a package that is not on my route? - all packages MUST be attempted, even packages that are not technically on your route, if you find a package in one of your bags that is not included on your route select "pick up" on the rabbit (located on the main menu) and attempt the delivery. all packages must be attempted to be delivered twice. if you cannot complete a delivery, you have to go back to that location a second time during your route to reattempt the delivery if you have questions about a package that may not be close to you on your route, contact your dispatcher for help. what is "scan to verify" and how do i make sure i am scanning my entire route? - everything bag and over sized (OV) package must be scanned. on the rabbit's will keep track of how many items you have scanned on the camera screen. for example, for example it will star, 43 of 211 package scanned. if you physically scanned everything from your staging location and are still missing packages, ask an amazon associate for assistance. never try to solve the problem by "swipe to finish" - it will delay the customer from receiving their package on time
when do i use the mentor application and how can i have a safe driving score (FICO)? all drivers, departments of transportation(DOT) and non-DOT delivery associates, must use the mentor application. mentor measures your safe driving habits. it is mandatory to keep the application running throughout your entire shift. - specifically, mentor measure the following: