Amazon Delivery Associate Training Test 2026 Practice Guide, Exams of European Computer Driving Licence (ECDL)

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Amazon Delivery Associate Training Test 2026 Practice Guide

“1 I I I I I I I I I I I I I I I I I I I I I I I I al Amazon Delivery Associate Training Test 2026 Practice Guide how can I be a safe driver while operating my vehicle? being a safe driver means being aware of your surroundings. while operating your vehicle, always refer to foundation of safe driving, REPS. - CORRECT ANSWER. 1. Recognize hazards- scan and communicate 2. eliminate distractions- keep your focus and see it all 3. plan ahead- expect the unexpected 4, seek space- eyes on path, know your limits 10 point commentary - CORRECT ANSWER-1. starting up at intersection - look left, right, and left 2. when stopped in traffic- when stopped in traffic, a car length of space is required from the vehicle ahead. this will allow enough space to pull your car around the vehicle ahead if it should stall and will give you an instant cushion if ic should make a turn. 3, count 1-2-3 after vehicle ahead has started to move- this step is to be followed when stopped at an intersection behind another vehicle 4. 4-6 seconds following time for speeds under 30 mph 6-8 seconds for speeds over 30 mph- this is to keep you from getting a fixation on the car ahead and to allow time to obtain and hold the proper eye-lead time. r I I I I I I I I I I I I I I I I I I I I I I I I L a | 5. 8-15 seconds eyes-lead time- this is the best way to keep your eyes ahead of your wheels and is the depth at which your eyes should be focused most of the time 6. scan steering wheels- look and see whether or not cars at the curb are occupied. this is the only time they are a threat, if they are occupied the driver is probably about to exit from the car or pull out from the curb 7. stale green lights- the point of decision is an imaginary line that you set up between your vehicle and the crosswalk when you are approaching an intersection with a stale green light. since you are not sure of the light, you must be sure of the point behind which you will stop if the light should start to change. this helps you get the big picture. 8. eyes contact- when you must depend on anyone along the edge of your driving path to stay put until you are past the danger point, it is imperative that you get their attention. the horn and lights are your communication tools where you do not have eye contact. only when you have eye contact can you expect the other person to act in a reasonably predictable manner to avoid a dangerous situation 9. when pulling fro when do i use the mentor application and how can i have a safe driving score (FICO)? all drivers, departments of transportation(DOT) and non-DOT delivery associates, must use the mentor application. mentor measures your safe driving habits. it is mandatory to keep the application running throughout your entire shift. - GORRECTMNGWER specifically, mentor measure the following: 1. acceleration is <)MPH/second (0-30MPH count to 3) 2. braking: hard braking is more than 9 MPH/ second (30-OMPH count to 3) 3. cornering: do not take turns >20 MPH 4, distractions: do NOT log in on your personal phone while operating the vehicle bua ee ee ee ee eee ee ee ee ee eee eee eee Ds ce eee ee ee es “1 I I I I I I I I I I I I I I I I I I I I I I I I al 8. exit che station only when the yard Marshall permits you- you must exit in waves and cannot exit as soon as you are finished loading your vehicle how do i start my shift using che rabbit application? - CORRECT ANSWER-1. open the rabbic application 2. select "sign in with amazon’ (orange button) 3, enter your email address and password that was created during training (you should have written it on your access card) 4, enter your vans mileage and select "go on duty" 5. do not "swipe to finish" - doing so will prevent you from scanning packages at the station 6. select "scan packages” (grey button) to se the staging location for your route 7. identify your stage/pick carts for your route, bring them to your vehicle, and begin scanning how do I start my shift using the cabbit application? - CORRECT ANSWER. 1. open the rabbit application 2. select "sign in with amazon" (orange) 3. enter your email address and password that was created during training (you should have written it on your access card) r I I I I I I I I I I I I I I I I I I I I I I I I L “1 I I I I I I I I I I I I I I I I I I I I I I I I al 4, enter your van's mileage and select “go on duty" 5. do NOT "swipe to finish" - doing so will prevent you from scanning package at the station 6. select "scan packages" (grey button) to see the staging location for your route 7. identify your stage/pick carts for your route, bring them to your vehicle, and begin scanning how do I find my staged route once I am in the station? - CORRECT ANSWER-1 on the rabbit, select “scan packages". the next screen will show you where your package are located; this will appear in the left column of the screen below the camera view. 2, each route has its own staging location inside one of three zones - A, B and C each zone has up to 60 route staging locations (example: B19). each staging location can hold up to 3 carts, 3. route can have 1 to 5 carts, be sure to grab every cart for your route. if you cannot find your route or are missing a cart, ask an amazon associate for assistance how do I load my vehicle? - GORRECIAINGSIVER! 1. che rabbic will show you which order your bags will be delivered while on your route. use this order as a guide to identify where/how bags should be loaded in your vehicle. 2, amazon uses 5 different colored bags with 3-digit numbers. bag colors are displayed in code on your rabbit. 1. YLO = yellow 2. NVY = Blue 3. BLK = Black 4, ORG = orange 5. GRN = green 2. loading method for vehicles with shelves r I I I I I I I I I I I I I I I I I I I I I I I I L “1 I I I I I I I I I I I I I I I I I I I I I I I I al 2. correctly sort and organize your vehicle according to the rabbit during loadout. you are not allowed extra time to stop and reorganize your vehicle after you leave the station. if you need to make any last minute adjustments to your load, please wait until you get to your first stop. if my bags are not of order, how do i know which bag a package is in? - CORRECT ANSWER the rabbit will identify which bag a package belongs to. each bag has a code that states the number and color of a bag (refer to picture on the right) in this example, the package is in a blue bag numbered 618. how should i mark a package? you have to mark how you delivered a package in the rabbit application so the customer and amazon knows how and when the package was delivered. CORRECT ANSWER-1. you can choose the package was delivered was delivered. 2. customer of household member: used when you hand the package with an authorized third patty member of their household 3. receptionist or doorma used when you leave the package with an authorized third party member to accept the packages for the customer 4, secure mailroom: used when a package is left in a secure mailroom for the customer to pick up 5. front door/front porch: used when a package is left in a secure location on the customers front porch 6. back doot/back porch: used when a package is left in a secure location on the customers back porch 7. another secure location: used when a package is left in a secure location that does not fall into not fall into any other category (e.g. garage, side door, bin for delivered packages) r I I I I I I I I I I I I I I I I I I I I I I I I L “1 I I I I I I I I I I I I I I I I I I I I I I I I al CORRECT ANSWER -make sure you follow the 3Cs to troubleshooting (call the customer, call driver support and call dispatch) before marking a package as what do i do if i am unable to deliver a package? undeliverable. you should try to exhaust all resources before not meeting customer promise. if you still cannot complete the delivery after exhausting your resources, you can mark the package as “unable to deliver" the rabbit will show the following categories that you must choose from to explain why you were unable to deliver: > access problem: when you are unable to physically approach the customers home (e.g. closed street, dog in yard, dangerous ice covering the driveway) > cannot find address: when you cannot find the customers address > security access code needed: when you cannot deliver to is closed for the day (enter the correct business hours into the app) > nowhere safe to leave package: when there is no secure place to leave a package what if i find a package that is not on my route? - CORRECT ANSWER -all packages MUST be attempted, even packages that are not technically on your route, if you find a package in one of your bags that is not included on your route select "pick up" on the rabbit (located on the main menu) and attempt the delivery. all packages must be attempted to be delivered twice. if you cannot complete a delivery, you have to go back to that location a second time during your route to reattempt the delivery if you have questions about a package that may not be close to you on your route, contact your dispatcher for help. r I I I I I I I I I I I I I I I I I I I I I I I I L