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Amazon Driver Training Exam with
Complete Solution
1. Do you push or pull a cart?: push with two hands unless the items in the cart obstruct your view
2. why is it important to load your vehicle correctly?: it prevents items from falling and injuring you, and it makes your delivery faster and more
eflcient.
3. Areas of high traffic or movement by associates are known as...: Hotspots
4. 5 mph: delivery associates/flex drivers are not allowed to drive faster than... in station or on property.
5. As a delivery associate you must never: back up your vehicle, drive around other vehicles, complete u-turns
6. by treating each package like it's your own: how can you provide a positive customer experience?
7. driver's license, Amazon ID badge, and high visibility safety vest: before you enter station, what do you need to have?
8. pushing keeps the weight of the dolly in your power zone: why is it important to push a dolly instead of pulling it?
9. test the weight, bend at the knees and used two hands, and ask for a team lift of the package is above 50 lb: what
should you do before you lift a bag full of packages?
10. back in your vehicle up, exiting your lane without lane captain approval or yard marshal instruction, and
using headphones: All of these are things you should avoid for proper station safety etiquette
11. in the back: when moving an empty cart, where do you stand for best visibility?
12. Safe driving: REPS =
13. R: recognize hazards
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14. E: eliminate distractions
15. P: plan ahead
16. S: Seek Space
17. 5-8 seconds: check your mirrors every...
18. 9 people: how many ppl die every day in the us because of distracted driving?
19. Eye-Lead time: Distance measurered in second, that a driver's eyes look ahead of their vehicle
20. 7 seconds: maintain how many seconds following times received under 30 mph?
21. 840,000: how many blind spot incidents occur in the US each year?
22. GOAL: get out and look
23. Green lights you did not see turn green: what are stale green lights?
24. 1,3,5,7: are the blind spots on Amazon vehicles, because they sit higher than traditional vehicles.
25. 11 hours in a 14hr period: Amazon recommends that you do not drive more than....
26. 12 hours and a 14-hour period: Amazon recommends that you do not work more than....
27................................................................60hrs: Amazon recommends that you do not drive more than
...............................................................................................................hours in a 7 day period
28. seven van lengths or roughly half a football field: The safe walking distance is about
29. The length of three delivery vehicles: a safe backing distance is roughly about
4 / application on my delivery device.: what is the vehicle inspection and how do you perform one?
45. vehicle inspections ensure our vehicles are safe and road ready.: why are vehicle inspections important?
46. The vehicle inspection equips me to have a safe and efficient delivery day: -
what can inspections do for you?
47. TRUE: if a department of transportation dot delivery associate fails a roadside inspection, the dot delivery associate may have an out-of-service order,
which means they cannot operate the vehicle again into the violation has been fixed.
48. True: department of transportation. delivery associates are required to have a dot physical exam in our subject
to compliance, safety, accountability.
49. speed, lack of attention, and quick move into overcorrect.: according to the Federal motor Carrier safety administration, 70% of
all rollover accidents involve driver error because of
50. a vehicle center of gravity does not change whether or not the vehicle is full or empty: false
51. count 1-2-3: to seek space using REPS and Checks, how long should you wait at an intersection after the vehicle ahead of you starts moving?
52. a green traffic light that is about to change because it has been green since it has been in your horizon.:
what is a stale green light?
53. to eliminate distractions using REPS and Checks, how long do you need for eye lead time?: 8 to 15
seconds
54. these are cards we leave for customers if we are able to deliver a package.: we missed you cards are...
55. package ID: typically just refer to as the TBA. TBA means transported by Amazon. you will use this number anytime you need to refer to a specific
package
56. scannable code: this is the barcode you scan. there are lots of barcodes on the labels, but your scanner will only take the one it needs, so don't worry
5 / about scanning the wrong one.
57. sort zone letter: oversized packages are sorted by zone letter to reflect the order of deliveries on route. this will help assist in loading so that overflow
packages that will be delivered first are easy to access
58. driver aid number: Will be a four digit number, or short word. these numbers and/or letters are sequence to reflect the order of deliveries on route.
59. low driver aid numbers: Will be delivered first
60. high driver aid numbers: will be delivered last, if there is a word in place of the driver a number it could be delivered anywhere in the number
sequence.
61. stay in the vehicle and call the customer: what is the first thing you do if a dog is loose at the delivery location?
62. call me move to a safe location while keeping the dog in sight. use the pack- ages as a barrier between
you and the dog. call the customer to schedule an alternative delivery location. then, report it using the delivery application.: you walk up to a house to deliver, and a dog suddenly approaches. what do you do?
63. FICO scoring: acceleration, breaking, cornering, distractions, and speeding attect your...
64. you can use one click entry: if a delivery spot is marked with a blue dot.
65. orange: what color are Amazon lockers
66. gray: what color are Amazon hubs
67. you only need your delivery app to check in and out, meaning you do not need to scan the packages
with the delivery app before you deliver them.: what do you need for Amazon lockers?
68. Scan every package with the delivery app before delivering the package to the non Amazon locker: for not
Amazon lockers you will need to...
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84. call dispatch for further instructions. sometimes they may be asked to assist another driver by helping deliver
some of their packages. this is called a rescue route: after a driver completes their route they are to...
85. rescue route: a term referring to when another delivery associate or DSP helps a driver complete the delivery on a package
86. scan at the point of delivery: where do you scan the package when you're delivering to the customer?
87. check in with your DSP and bring any undeliverable packages back to the Amazon return to station desk:
when you walk into the station at the end of your route, what should you do?
88. compare the address listed on the package label with the address listed in the delivery app, and the
physical address listed on the home: how do you make sure you're at the correct address?
89. what should you do if you don't have an access code?: check for customer notes, contact the customer, contact driver support SDS
90. secure your vehicle at each and every stop: what should you do if you don't have an access code?
91. bring any undelivered packages back to the station at the end of your route: what should you do with
undelivered packages?
92. in the help menu: in the delivery app, where can you find the button to contact the customer?
93. driver support SDS, your DSP representative, and the customer.: which of the following can provide you with
support while troubleshooting delivery situations?
94. 12 hours is the maximum amount of hours that can be worked: how many hours can be worked in a 14-hour period?
95. street curb: when parking on a hail or incline secure your vehicle's wheels in the direction of the
96. park break: you must use me...even when on a flat road
97. call the customer, then call driver support SDS, and then call dispatch: if you're on the road and it is closed due to flooding
using the three C's for troubleshooting who do you call and what order?
98. DIRT: whenever a package is undeliverable, the package label must be marked after swiping to finish. use the...method
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99. date: The D in dirt stands for
100. initials: the I in dirt stands for
101. reason: the R in dirt stands for
102. Time: The T in dirt stands for
103. true: for the Armada vehicle you will complete a daily vehicle condition report or a DVCR and for a step van or box truck you complete a daily vehicle
inspection report or a DVIR
104. true: DOT drivers are required to have a DOT physical exam in our subject to a compliance, safety, and accountability.
105. space: when stopped in traflc, allow for one car length of space in front of you equal to the size of the vehicle you are driving to provide you with an
adequate cushion of...
106. point of decision: The moment when you identify that you need to begin breaking to stop in time for the light. you can imagine a line that you will
stop behind for entering the intersection.
107. displayed in the mentor app: where are the FICO scores displayed
108. rolling 7 day period: how often are FICO scores trapped
109. crash indicator: histories of crash involvement
110. hours of service not compliance: write non-compliance with HOS regulation, including log books
111. violations: behaviors that are unprofessional and violate Amazon's policies, this is linked to tier 1 infractions for associates
112. defects: coachable behavior incidents
