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ASSIGNMENT BRIEF
Qualification BTEC Level 5 HND Diploma in Computing Unit number Unit 3: Professional Practice Assignment title Planning a training Event Academic Year 2020 - 2021 Unit Tutor Ngoc Mai Issue date 18/10/2021^ Submission date 18/10/ IV name and date Nguyen Hoai Nam Submission format Part 1: Requirements The submission is in the form of a completed individual portfolio folder, including the tasks set out in the Assignment Brief. This assignment involves group work but each student should submit an individual portfolio folder. Part 1: (^) A four-day training schedule (using project management software) and a training package to include a range of activities, seminars, workshops, team-building activities and break-out sessions. Part 2: (^) Ten-minute Microsoft® PowerPoint® style presentation with interactive links to suitable sites and an activity sheet (Your research should be referenced using the Harvard referencing system. The recommended word limit is 500 words, including speaker notes, although you will not be penalized for exceeding the total word limit).
Part 3: A written evaluation of your performance in this task and your contribution to the team. You are required to make use of headings, paragraphs, subsections and illustrations as appropriate, and all work must be supported with research and referenced using the Harvard referencing system. The recommended word limit is 500–1,000 words, although you will not be penalized for exceeding the total word limit. Assignment Brief and Guidance You have been asked to support your training and development manager with the planning and implementation of a professional development event targeted at internal employees within the organization that you work in. The training event is scheduled over a four – days (4) period at a nearby residential center, and will include a number of workshops, coaching sessions and team-building activities. The center requires a schedule of the types of activities proposed so that plans can be finalized. In addition, any guest speakers or motivational coaches will also require a minimum of three weeks’ notice for all bookings. You have also been asked to design and deliver a workshop as part of the training event based on the dynamics of team working.
Assessment Criteria Pass Merit Distinction LO1: Demonstrate a range of interpersonal and transferable communication skills to a target audience P1 Demonstrate, using different communication styles and formats, that you can effectively design and deliver a training event for a given target audience. P2 Demonstrate that you have used effective time management skills in planning an event. M1 Design a professional schedule to support the planning of an event, to include contingencies and justifications of time allocated. D1 Evaluate the effectiveness and application of interpersonal skills during the design and delivery of a training event. LO2 Apply critical reasoning and thinking to a range of problem-solving scenarios P3 (^) Demonstrate the use of different problemsolving techniques in the design and delivery of an event. M2 (^) Research the use of different problem-solving techniques used in the design and delivery of an event. D2 (^) Critique the process of applying critical reasoning to a given task/activity or event.
P4 (^) Demonstrate that critical reasoning has been applied to a given solution. M3 (^) Justify the use and application of a range of solution methodologies.
A. INTRODUCTION:
In my report, I will show you about skills to be more success in life and work. My main content is inside part B ( Contents). I will show about communication skills, problem-solving skills, time management skills and critical reasoning and the importance of them are. In part C is my conclusion in this report, parts I finished. In part D, I will show what I did and not, I will evaluate the point of my report. Finally, In part E is references that are sources I refer on.
B.CONTENTS:
LO1. Demonstrate a range of interpersonal and transferable communication skills to a target audience: P1. (^) Demonstrate, using different communication styles and formats, that you can effectively design and deliver a training event for a given target audience. I. Definition and the importance of communication skills:
1. Definition: Communication skills are abilities you use when giving and receiving different kinds of information. Some examples include communicating ideas, feelings or what’s happening around you. Communication skills involve listening, speaking, observing and empathizing. It is also helpful to understand the differences in how to communicate through face-to-face interactions, phone conversations and digital communications, like email and social media. Some examples: l Active listening : Active listening means that paying shut attention to the one that is talking to you. those that are active listeners are well-regarded by their coworkers
thanks to the eye and respect they provide others. whereas it looks easy, this can be a ability which will be onerous to develop and improve. you'll be able to be a vigorous beholder by that specialize in the speaker, avoiding distractions like cell phones, laptops or different comes, and by making ready queries, comments or concepts to thoughtfully respond. l Confidence : In a workshop, individuals opinions are additional possible to retort to ideas that are bestowed confidently. There are some ways to seem assured, as well as by creating eye contact once you’re addressing somebody, sitting up straight together with your shoulders open and making ready prior to time thus your thoughts are polished. You’ll notice assured communication comes in handy not simply on the task however throughout the task interview method likewise. l Respect : A key aspect of respect is knowing when to initiate communication and respond. In a team or group setting, allowing others to speak without interruption is seen as a necessary communication skill tied to respectfulness. Respectfully communicating also means using your time with someone else wisely—staying on topic, asking clear questions and responding fully to any questions you’ve been asked. l Friendliness : In friendships, characteristics such as honesty and kindness often foster trust and understanding. The same characteristics are important in workplace relationships. When you’re working with others, approach your interactions with a positive attitude, keep an open mind and ask questions to help you understand where they’re coming from. Small gestures such as asking someone how they’re doing, smiling as they speak or offering praise for work well done can help you foster productive relationships with both colleagues and managers. l Teamwork: When we have a big project, big problem need to be solved fastest as possible. We can’t do it lonely so, we need an effective team to do it. We can divide small parts in project for members in our team to do with their major. In Vietnam, we have a proverb: “ Một cây làm chẳng nên non, Ba cây chụm lại nên hòn núi cao .” English translated: “ One tree cannot amount to anything, Three of them together can look like a mountain.”
Figure 2: Effective Communication ( Source: https://blog.smarp.com/top5- communication-skills-andhow-to-improve-them ). II. Verbal Communication:
1. Definition: Verbal communication is that the use of words to share data with people. It will thus embody each spoken and communication. However, many folks use the term to explain solely speech communication.The verbal component of communication is all regarding the words that you just opt for, and the way they're detected and taken. 2. Some examples and how to access: Verbal Communications for Supervisors : The best supervisors don’t merely tell their subordinates what to do and expect them to listen. Instead, they employ active listening skills to understand employee needs and perspectives, engage in verbal negotiation to address and defuse issues, and capitalize upon opportunities to praise individual and team achievement.
- Advising others regarding an appropriate course of action.
- Assertiveness.
- Conveying feedback in a constructive manner emphasizing specific, changeable behaviors.
- Disciplining employees in a direct and respectful manner.
- Giving credit to others.
- Recognizing and countering objections.
- Showing an interest in others, asking about and recognizing their feelings.
- Speaking calmly even when you’re stressed.
- Terminating staff.
- Training others to carry out a task or role.
- Using affirmative sounds and words like “uh-huh,” “got you,” “I understand,” “for sure,” “I see,” and “yes” to demonstrate understanding. Using self-disclosure to encourage sharing. Verbal Communications for Team Members : Open and constant lines of communication are vital to team success, particularly when completing quality- and deadline-critical projects. One of the most important teambuilding skills, strong verbal communications help to ensure that issues will be spotted and resolved in formative stages, averting costly escalation.
- Conveying messages concisely.
- Encouraging reluctant group members to share input.
- Explaining a difficult situation without getting angry.
- Explaining that you need assistance.
- Paraphrasing to show understanding.
- Posing probing questions to elicit more detail about specific issues.
- Providing concrete examples to illustrate points.
- Restating important points towards the end of a talk.
- Selecting language appropriate to the audience.
- Speaking at a moderate pace, not too fast or too slowly.
- Speaking confidently but with modesty.
- Summarizing key points made by other speakers.
- Supporting statements with facts and evidence.
- Tailoring messages to different audiences.
- Telling stories to capture an audience.
- Using humor to engage an audience. Figure 3: Verbal Communication Goals ( Source: https://www.thebalancecareers.com/verbalcommunication-skills-list- 2059698 ).
- Planning a training event (group work) I have been asked to support my training and development manager with the planning and implementation of a professional development event targeted at internal employees within the organization.
III. Non-Verbal Communication:
1. Definition: Nonverbal communication refers to gestures, facial expressions, tone of voice, eye contact (or lack thereof), body language, posture, and other ways people can communicate without using language. Figure 4: Non- Verbal Communication ( Source: https://www.researchgate.net/figure/Figure-1Importance-ofcommunication- skills-OMMUNICATION-14_fig5_318745532 ). 2. Some examples and how to access:
- Avoid slouching. Sit with your back straight up against the chair or lean slightly forward to convey engagement.
- Steer clear of smiles or laughter when messages are serious.
- Display some animation with your hands and facial expressions to project a dynamic presence. (But avoid talking with your hands excessively, which can appear unprofessional and unpolished.) Don’t bring your phone, a drink, or anything else that could distract you during an interview or meeting.
But once they have crossed the threshold of tolerance, reaching into unacceptable behavior, they are prone to explosion. After that outburst, they may feel shame, guilt, and failure again. Then they return to passivity
- Assertive communication style: Assertive communication is defined as “The ability to speak and interact wit consideration and respect for the rights and opinions of others while protecting your individual rights, needs, and boundaries” ( Pipas & Jaradat, 2010). Assertiveness is an effective and indirect way of expressing one's disagreement with a particular situation or concept. In Pipas and Jaradat's (2010) assessment of assertive communication, they further note that assertive communicators can speak up in an honest and elegant way to defend their (or others') rights, so that interpersonal conflicts are minimized and respect for others is maintained.
IV. Communication in my group:
1. Definition: Families, kinship circles, work groups, councils, and sports groups are for the most part instances of gatherings. All of them are examples of groups. To understand groups, there must be some way of determining what makes a collection of people a group. The number of members can be used to distinguish groups from other forms of social behavior, such as crowds, organizations, and interpersonal relationships. Groups, which are obviously bigger in size than interpersonal relationships but smaller than crowds or organizations, typically have around five members (but can be as large as twenty members). This supports the theory that the ideal decision-making group consists of five members (plus or minus two). While it is useful, the number of members does not capture exactly what makes a collection a group. Depending on different audiences, the communication type and style must be changed to suitable with position and situation that we meet. This is some of communication types and styles to apply for a given target audience as follow Supervisors With supervisor position, Aggressive is the most suitable style because supervisor is controller who commands and controls everything of project. He or she must be strict for team member respect and accept the role that he or she choose for. The communication types that supervisor must have written and verbal. Two of all help supervisor exchange information between every member in team to understand easier with clearly message.
Verbal, written and visual are the communication types that client needs for transmit information. These types assist in imaging, creating and listing all crucial detail of what he or she want to build. With communication style, the Assertive is suitable because he or she use it to transmit detail of project with concise, clear and fully as well as possible. P2. DEMONSTRATE THAT YOU HAVE USED EFFECTIVE TIME MANAGEMENT SKILLS IN PLANNING AN EVENT. I. Definition and the importance of time management skills:
1. Definition: Time management skills is a concept to display how to control your time in one day, one week, one year,… examples like that to divide time to smaller parts to do effectively and smart. Managing your time well can help you improve in your career. Organizing each day helps you to complete work on time, stay engaged during important meetings and give you space to be creative and proactive in your tasks. Having strong time-management skills can ultimately lead to accomplishing key goals and advancing in your position. 2. Importance of time management skills: (Source: Indeed.com) Time management skills include a variety of skills that will help you manage your time well. Some of the most important time management skills include: l Organization. Staying organized can help you maintain a clear picture of what you need to complete and when. Being well-organized might mean maintaining an up-to-date calendar, being able to locate certain
documents easily, having a tidy environment and taking detailed, diligent notes. l Prioritization.^ Assessing each of your responsibilities for priority is key in being a good time manager. There are many ways to prioritize what you need to accomplish. You might decide to complete fast, simple items followed by longer, more involved ones. Alternatively, you might prioritize your tasks starting with the most time-sensitive, or a combination of both. l Goal-setting. Setting goals is the first step to becoming a good time manager. Goal-setting allows you to clearly understand your end goal and what exactly you need to prioritize to accomplish it. Setting both short and long-term goals can lead to success in your career. l Communication.^ Developing strong communication skills can allow you to make your plans and goals clear to people you work with. It also allows you to delegate, which lets you focus on completing the most important, relevant tasks that align with your goals. l Planning.^ A fundamental part of time management is planning. Being efficient in planning out your day, meetings and how you will accomplish things will help you stick to your schedule. l Delegation. Being a good time manager means only completing work that will help you and your company accomplish goals. While this skill is most often done by managers, you can also practice delegating tasks if you are managing a project. While it can often be difficult to say “no” when someone asks you to do something at work, it is important to practice having boundaries to manage your time well and ultimately accomplish your goals.
