HB 201
Hospitality Professional Development
Fall Semester 2022
Assigned: Wednesday, October 12, 2022, 12:00 PM (Noon)
Due: Wednesday, October 19, 2022, 12:00 PM (Noon)
Submit: Via Assignment Folder in D2L (refer to instructions, below)
PARK (4 pts)
Answer the following interview question using the PARK method:
Tell me about a time when something unexpected occurred at work and how you
handled it.
During high school, I had a co-op in a physical therapy clinic. As a secretary, I was
responsible for proofreading patients’ medical records and putting it into the computer.
Although I was quite effective at organizing data, one time I missed a number from a
patient’s phone number. I didn't notice this mistake until we had to send the files to our
therapist. I was quite worried about this small detail since the numbers wouldn't match with
our previous profile. While my colleague was responsible for organizing the medical’s
description, I took complete accountability for my mistake.
I immediately contacted my supervisor, who is also the leader of our team after
noticing this error. To my relief, she had all the original files at the storage room with the full
phone number of our patient. The turnaround was really quick, and I was so relieved. I had
the patient's information fixed on my computer and then also asked my supervisor to recheck
that everything appeared to be in order. We got it sent back to the therapist within an hour so
that he could call the patient and rearrange an appointment.
This mistake taught me not to overlook even the smallest details. Even if something
is almost always correct, I am sure to fully edit it. To maintain a good reputation for our
clinic, I need to ensure that there are no errors, including smallest ones.
STAR (4 pts.)
Answer the following interview question using the STAR method:
