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DEWAN TUNKU CANSELOR
Audience Point of View Comfortability Facilites provide during events such as internet, aircon and more Hygiene Workload during events Manpower Sufficient budget Customer Employees Address A Problem or Concern The price of the rental rate is too expensive for the customer. Lack of marketing issues like insufficient promotional price. They have to pay full price even if they want to use a little space The price is too expensive and may exceed the budget Customer Employees
HOW DO YOU ANALYSZE YOUR MESSAGE
IN A PRESENTATION
Present the Solution Customer Employees Lead Audience to Know the Outcome All the facilities provided by dtc are very good and complete will make the customer feel comfortable and safe to use. DTC also always ensure that the hall is clean and orderly. by providing workers to do the cleaning. Customer did not know about the hall rental promotion because there is no any latest marketing. There is no promotional price given since there is no latest marketing provide. Step 1 (audience point of view) Customer Employee
- A large hall gives a lot of work load to the workers especially when there is a big event
- The sufficient of budget make it easy for the management to promoted the DTC and upgrade the facilities. Step 2 (problem or concern) Customer Make promotional prices and also discounts Give discounts to upsi staff and students Conduct marketing
DIGITAL LIBRARY
Audience Point of View Facilities provided by the library Sufficient Materials Comfortable Study Spaces Hygiene Safety Workload Material Budgets Customer Employees Address A Problem or Concern Cybersecurity threat (employee and customer information are exposed to the threat of malicious attacks by individuals or organizations attempting to gain access to networks, corrupt data, or steal confidential information) Customer
- Does the e-library provide up-to-date reading material and is it extensive? -is it possible to protect the privacy of customers Employees
Address A Problem or Concern Understaffing (digital library need sufficient staff members to maintain and make sure that the facilities they provided are accessible not only to UPSI students but public as well) Insufficient material budget for renew or repair (some of the material may need to be renew such as a subscription to access the material to provide to the users)
Lead Audience to Know the Outcome Employee and customer information are exposed to the threat of malicious attacks by individuals or organizations attempting to gain access to networks, corrupt data, or steal confidential information Digital library need sufficient staff members to maintain and make sure that the facilities they provided are accessible not only to UPSI students but public as well Some of the material may need to be renew such as a subscription to access the material to provide to the users Identifying cybersecurity potential risks facing the organization and prioritizing and planning defenses to avert those risks Temp agency are known for their credibility in finding a best candidate for a position which they know staffs that suitable based on their work history By making a budget plan the management knows the expenses made by digital library Step 2 (problem or concern) Employee Step 3 (solution) Employee
Lead Audience to Know the Outcome The confidential and important data is guaranteed to be protected and the risk of malicious attacks is low The employment staff will be sufficient to meet the satisfaction of customers who come to the digital library Budget planning is managed effectively to achieve the digital library's service objectives Step 4 (outcome) Employee
