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C464 Module 11 QUESTIONS AND ANSWERS.docx
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Listening - answer is a process of receiving, assigning meaning to, and responding to messages. It further involves understanding and remembering messages. Reason to Listen - answer 1- Help gather information. 2- We become better evaluators of what we know. 3- Help Relax and divert attention to something enjoyable. 4- Good to the health of relationships. Contextual Barriers - answer are the obstacles to listening effectively that stem from features of the situation, including the message itself Three Mains Contextual Barriers - answer message complexity, communication overload, and physical noise. Message Complexity - answer A message that is detailed or characterized by a number of arguments and related evidence might be difficult to follow and comprehend.
Information Overload - answer The state of being exposed to more messages than we can cognitively process at any given time. Communication Overload - answer When the constant connection and perpetual linkage one has with information and others via multiple connection modes becomes overwhelming. Personal Barriers - answer The long-term personal traits and internal, personal states can inhibit our ability to listen well. Preoccupation - answer Also known as psychological noiseinvolves becoming preoccupied with one's thoughts and creating a barrier to effective listening. Passive listening - answer Also known as pseudolistening, involves receiving messages mindlessly, without exerting sufficient effort or maintaining concern for what is being said. Self-Talk - answer is the internal dialogue we have throughout our lives. This inner voice is a sort of running commentary on what we do and experience.
Empathy - answer The ability to perceive another's messages through his or her worldview and experiences. "standing in someone else's shoes" Active Listening - answer The ability to concentrate and capture messages accurately.