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A wide range of cabin crew emergency procedures, including the correct handling of passengers with disabilities, fire fighting drills, actions for specific types of fires, emergency lighting systems, oxygen mask usage, and briefing procedures for the overwing exits during an evacuation. It provides detailed step-by-step instructions and guidelines for cabin crew to follow in various emergency situations, ensuring the safety and well-being of both passengers and crew. Likely intended for cabin crew training and reference, covering a comprehensive set of emergency protocols and procedures that are crucial for effective emergency response and management on board an aircraft.
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Captain's Special Report - Flight Crew Only - Correct Answer-This shall be used when the Captain wishes draw attention to any matter of operational significance. Please stow your cabin bag under the seat in front of you with exception of passengers occupying ... * on B737-800 - Correct Answer-Row 1 , Row 2DEF Row 16 & 17 Please stow your cabin bag under the seat in front of you with exception of passengers occupying B737-700 - Correct Answer-Row 1 , Row 12 & 14 " Please stow your cabin bag under the seat in front of you , with exception of passengers occupying ... * B737-8200 - Correct Answer-... Row 1 , Row 2 , Row 17 , 18 , 28 or 29 " If English is not the first language of the country of departure - Correct Answer-the demonstration must be played in the foreign language of the departing country as soon as the English tape has finished. These briefings must be completed in full Who must be briefed? - Correct Answer-Any passenger who boards the aircraft after the safety demonstration has been completed must be briefed. The briefing of the passenger can be done individually. Where will SCP's be seated - Correct Answer-as close to the main doors L1, L2, R1, R as possible. Passenger travelling with a child of less than 12 years of age - Correct Answer- Allocation If a child travels with an accompanying adult , the child will be seated in the same seat row segment as the accompanying adult. Where this is not possible , the child will be seated no more than one seat row or aisle away. Passenger with disability of lower limbs - Correct Answer-A passenger with a disability of the lower limbs should be seated as close to the main doors as possible , ( L1 - L2 - R1 - R2 ) to provide easy access to floor level exits. Mentally impaired passenger - Correct Answer-A mentally impaired passenger , who travels without an accompanying passenger , should be seated as close to the front of the aircraft as possible during all phases of the flight so that visual and audible communication can be established with the cabin crew. secure and Passenger travelling with recognised assistance dog in the cabin - Correct Answer-A suitable restraint harness shall be provided by the owner to secure and restrain the dog
during taxi , take - off , landing and turbulence. In cruise , it is acceptable for the dog to be subject to less restraint. Freon - Pre departure Inspection - Correct Answer-1. Two nozzles are directed towards the waste bin.
Loudhailer Precautions - Correct Answer-Do not point at fuselage when using as it will cause screeching. CC must be aware that when removing the loudhailer from its stowage , it is necessary to remove the siren pin. Rejected Take - off - Correct Answer-The Captain may decide to reject a take - off for various reasons. These may include conditions either inside or outside the aircraft which could affect the safe operation of the flight , e.g. technical problem , birds / animals on the runway , pilot incapacitation. Go around/ Missed approach - Correct Answer-A Go Around is when the aircraft is on the approach to land and the Captain has decided for some reason not to land , e.g. adverse weather conditions , technical problems , runway unsuitable for landing. When will there be a significant increase of engine noise - Correct Answer-Go around/ missed approach Tail Strike - Correct Answer-A tail strike is said to have occurred when the lower aft fuselage or tail skid contacts the runway during take - off or landing. This is a non - normal situation that has potentially very serious consequences depending on the force of the impact. Differing degrees of aircraft damage can result from a tail strike and the integrity of the hull can be compromised to the point that the aircraft cannot remain pressurised. Any number of factors can contribute to a tail strike including : - Correct Answer- Weather Runway conditions Pilot error. Loading error passengers not seated correctly (loading rules not followed) , or baggage and cargo incorrectly loaded into the baggage holds. LID / Loadsheet error - miscalculation of the aircraft trim. Aircraft malfunction Unstabilised approach to landing Factors that may lead Aircrew to suspect a tail strike include but are not limited to : - Correct Answer-Collision noise, Scraping sound, Feeling of impact bump. If cc suspect a tail strike when should they informed the flight deck? - Correct Answer- Immediately What is Incapacitation? - Correct Answer-This generally means that someone is being deprived of his capacity or natural power or to be rendered incapable or unfit. Use of Pilot's Checklists - Correct Answer-There shall always be two Aircrew in the flight deck If the pilot is incapacitated what shall cc do with the first officer - Correct Answer-CC checklist and sit in the flight deck on the middle jumpseat until the aircraft has parked after landing Which side of the checklist do CC read? (Pilot incapacitated) - Correct Answer-Left side
Incapacitation of a CC in flight, who can assist the other CC? - Correct Answer-any positioning Ryanair CC on board who is qualified and fit to fly would be able to join the remaining members of the operating CC to replace the incapacitated CC. If Ryanair staff on a flight without uniform are replacing an incapacitated CC, what should they wear instead? - Correct Answer-A hi-viz jacket What should you do in flight if a member of cc becomes incapacitated - Correct Answer- Make the area safe for the incapacitated CC. Put brakes on trolleys , check ABCs , etc. Inform the Captain immediately and outline the condition of the CC. Move the CC to any cabin seat ( not direct access seats ) If the CC unconscious , place in the recovery position , administer portable emergen 02 and monitor. PA for a medically qualified person, update the captain regularly and advice if assistance is required for landing Rapid Decompression - Correct Answer-This is a sudden loss of cabin pressure , which takes less than 10 seconds to equalise with the outside pressure Material Effects of a Rapid Decompression - Correct Answer-A loud explosive noise. Air rising towards the failure ( the hole ) carrying loose articles , papers , dust , etc. A dense fog will form in the cabin momentarily as the moisture held in the cabin condenses. Passengers may confuse this with smoke and need reassurance. This fog may cause toilet smoke detectors to activate. Hot liquids will suddenly boil over ( risk of scalding ) due to the reduced boiling point. Oxygen masks will drop down. Fasten Seat Belts sign will illuminate. Physical Effects of a Rapid Decompression - Correct Answer-Severe ear and sinus pain. Chest and joint pain caused by nitrogen bubbles in the blood expanding Forced expulsion of air. You will feel very cold, because it is around minus 50 degrees outside. Slow Decompression - Correct Answer-This is a gradual loss of cabin pressure, which can take more than 10 seconds to equalise with the outside pressure. Causes of a slow decompression include a hissing door seal or cracked window When will the oxygen masks drop down - Correct Answer-The oxygen masks drop down automatically in the cabin when the cabin altitude reaches 14,000 feet. This may be your first indication that the aircraft was experiencing a slow decompression.
the hot spot. At least 1 halon extinguisher should be fully discharged. No water shall be used Actions for specific fires: under floor fire - Correct Answer-cover the area where smoke / fumes enter the cabin with wet materials (to minimize inflow of toxic smoke / fumes). Actions for specific fires: seat fire - Correct Answer-any non-flammable liquid can be used to rapidly extinguish the fire. Actions for specific fires: Gash cart fire - Correct Answer-may be caused by Dangerous Goods. Use halon to extinguish the fire. Cabin battery fire - memory items - Correct Answer-1. Passengers MOVE AWAY
PBE and fire gloves DON (IF REQUIRED)
Halon DISCHARGE FULLY
Repeat if necessary
Non - flammable liquid Water Glycol AS REQUIRED Features 737-800 Non BSI - Correct Answer-No touch screen panel in the FWD and AFT CSA Panel. Adult life jackets located under passenger seats in the whole cabin. Infant Flotation devices under B and E seats with exception for rows 15-18 OR No touch screen panel in the FWD and AFT CSA Panel. Adult life jackets in the PSU , with exception for rows 1ABC and 2DEF Infant Flotation devices in PSU above B and E seats with exception for rows 1ABC , 2DEF 15- Time Available Ditching drill - Correct Answer-1. NITS RECEIVE 2 Life jackets DON Cabin lights .. BRIGHT SOS demo COMPLETE ABPS ...... BRIEF Buddy system SET UP Infant flotation device ...................... DON Assigned area ...... SECURE Cabin preparation checklist COMPLETE Cabin secure GIVE At 2 minutes to landing. Position .. .TAKE 12. ELS .. ON ( No 2 ) At 30 seconds to landing. 13. Brace position .. HOLD 14. Passengers .. ....... COMMAND " Brace , brace! " After aircraft has come to complete stop. No need to wait for Captain's command as catastrophic. Jumpseat UNSTRAP No 2 / No 3 16. Outside conditions / slide armed ........... CHECK 17. Door .......... ..OPEN 18. Manual inflation handle. ... .... PULL Passengers ................ REDIRECT 19. Detachment handle ...... PULL 20. ABPS..SEND ( Two down to assist in the water ) Evacuation ..COMMENCE Once all passengers are out. Assigned area.. CHECK 23. Assigned equipment ........... .TAKE ( if time permits ) 24. Self ...... ..EVACUATE After evacuation 25. Ditching survival plan. COMMENCE Cabin Battery Fire drill - Correct Answer-1. Passengers -MOVE AWAY 2.PBE and fire gloves - DON (IF REQUIRED) 3 .Halon - DISCHARGE FULLY 4 .Repeat if necessary
Non - flammable liquid / Water Glycol - AS REQUIRED
Backup - only when safe , place embers into metal bar box dampen with water and check area for signs of heat or fire.
Overwing exits. Behind row 33 DEF (if required) All G4 - right hand side stowages and equipment. No 4's PDIs ( If the No 4 is not at the Boarding Gate ) - Correct Answer-the Assigned door checks at R1 door, Toilet checks at FWD toilet, Cabin checks at rows 1-10, PDIs on: R1 door, R1 slide, All G1 stowages and equipment. All G2 stowages and equipment. No 1's Cabin Secure Checks - Correct Answer-Galley Secure Checks FWD galley Cabin lighting set to appropriate mode Ensure pre - recorded announcements are switched off Receive "Cabin secure" from No 2 and No 4 No 2's Cabin Secure Checks - Correct Answer-Cabin Secure Checks at rows 21- Galley Checks in Rear galley. Toilet Checks in Rear left toilet. Receive "Cabin secure" from No 3. Give "Cabin secure" to the No 1 (by pressing the call bell and giving thumbs up) Immediately take seat. No 3's Cabin Secure Checks - Correct Answer-Cabin Secure Checks at rows 11- Toilet Checks in Rear right toilet. Give "Cabin secure" to the No 2. Immediately take seat. No 4's Cabin Secure Checks - Correct Answer-Cabin Secure Checks at rows 1-10. Toilet Checks in FWD toilet. Give "Cabin secure" to the No 1. Immediately take seat. How many oxygen maks per row segment - Correct Answer- Special attention is required when boarding infants that the total number of heads in the row does not exceed? - Correct Answer- Captain commands Cabin Crew doors to manual and crosscheck - Correct Answer- Cabin Crew all CC go to their assigned doors, disarm and cross checked If the TOB is greater than 150 passengers (excluding infants) - Correct Answer-a ground handling agent shall lead the passengers into the terminal TOB is below 150 passengers - Correct Answer-the No 4 can proceed to the boarding gate to assist in boarding Rapid Disembarkation - Correct Answer-A non - normal situation may occur at any time while boarding / disembarking Rapid disembarkation is a precautionary egress from the aircraft in situations assessed by the crew members as deviating from normal conditions but not being an immediate emergency , i.e. not posing an immediate threat to passengers and crew members on board , but which may escalate into an emergency.
Possible reasons for a rapid disembarkation include: - Correct Answer-a security alert , smoke or fumes in the cabin overheating PEDs a fuel spillage a fire outside the aircraft which could threaten the aircraft , etc. In the event of a blockage in the mid cabin - Correct Answer-the remaining passengers in the front cabin shall be held in the front part of the cabin ( preventing them from the flow of passengers towards the FWD disembarking ) until the blockage is cleared and LI door has been re - established. Arming / Disarming No 1 - Correct Answer-Front service door R Arming / Disarming No 2 - Correct Answer-Rear service door R. Arming / Disarming No 3 - Correct Answer-Rear passenger door L. Arming / Disarming No 4 - Correct Answer-Front main passenger door L. Arming a Slide sequence of actions shall be : - Correct Answer-1. Doors closed. 2. Pax seated. 3. Ready for pushback confirmation given ( 1 + ENT ) ; 4. Command to arm the slides given by the Captain * 5. Slides armed and cross checked and confirmed with css
Operation of the Emergency Lighting Systems Electrically: - Correct Answer-The system is controlled by a switch in the flight deck , which has three positions OFF , ARMED , ON. This switch is placed in the ARMED position by the Flight Crew prior to departure. When the switch is flicked from ARMED to ON the lights will operate. Operation of the Emergency Lighting Systems Manually - Correct Answer-The system can be activated by the CC manually by use of the EMERGENCY LIGHTING SYSTEM (ELS) switch, which is situated on the rear CSA panel. The No 2 is responsible for the ELS operation e.g. time available emergency. Emergency Lighting Systems Operation - Correct Answer-Lift up the safety guard. Push the switch. Emergency Escape Path Lighting Photoluminescent PDI - Correct Answer-Cabin lights max bright / max white bright. Overhead bins closed. Boarding prohibited. Charge strips for 5 minutes (3.5 hr endurance). Any missing wall or ceiling lights must be entered in the Cabin Defects Log and reported to the Commander prior to embarkation. Damage to more than 5 inches of strip must be entered in the cabin defects log and reported to the commander prior to embarkation. After take off: ensure 15 minutes of cabin lights at max bright/ max white light (5.0 hour endurance) as soon as practicable during the flight Where are the circuit breakers - Correct Answer-1. Galley work light 2. Water boiler 3. Ovens Pre - departure Inspection for smoke detector system on old aircraft - Correct Answer-1. Green power indicator light illuminated 2. Nothing is blocking the smoke detector PDI smoke detector system on new aircraft - Correct Answer-1 Green power indicator light illuminated. 2. Nothing is blocking the smoke detector. Cc response to hearing a smoke alarm - Correct Answer-1. Investigate for fire and smoke immediately (toilets) 2. If fire / smoke not present , silence the alarm by pressing the "interrupt switch" / Horn Cancel Switch with a pen. Where are the quick don oxygen masks located (B737-800)? - Correct Answer-Four masks in the PSU, two masks in each toilet and two masks above each main door. Duration of the oxygen masks - Correct Answer-12 minutes Operation of the oxygen masks, automatically? - Correct Answer-If the cabin altitude should reach 14,000 ft , the masks will automatically drop down. One mask per PSU must be pulled to supply oxygen to all masks in that PSU Operation of Oxygen Systems Electrically - Correct Answer-By a switch in the flight deck. ( Switching the passenger oxygen from NORMAL to ON. )
Operation of Oxygen Systems manually - Correct Answer-To drop masks from: PSU, insert a hairpin or tie pin in the hole of the compartment cover. Above the jumpseats, toilet or galley - swipe along the bottom of the panel with an ID card/bank card Flight Crew Oxygen Mask Usage Donning Instruction - Correct Answer-Slide two fingers under the inflation lever while pulling the mask from the stowage box. Squeeze the inflation levers to inflate the harness Put over nose and mouth. Remove face mask Release the inflation lever so the harness holds the mask in place What do you dial as CC to other CC - Correct Answer- Cc to flight crew, dial? - Correct Answer- To alert the captain, dial? - Correct Answer- To make a PA? - Correct Answer-Remove handset from the cradle. Enter the number 8 on the handset. Push and hold the ' Push to Talk ' button. Make the announcement. Master call panel: blue light indicates? - Correct Answer-Passenger call from seats Master call panel: Amber light indicates? - Correct Answer-Passenger call from toilets Master call panel: pink light indicates? - Correct Answer-Aircrew call FWD master call panel, what rows? - Correct Answer-Rows 1- AFT master call panel, what rows? - Correct Answer-Rows 17- Door PDI's - Correct Answer-1. Door is flush with the fuselage. 2. Operating handle is horizontal. 3. Safety strap correctly stowed. Operation of the doors from the inside? - Correct Answer-1. Rotate the operating handle on the door up and towards the rear of the aircraft.
Operation of Windows Inside To Evacuate : - Correct Answer-1. Open the access panel and remove the escape rope.
Brief the ABPs on : PASSENGER INSTRUCTIONS- time available on land - Correct Answer-" Come This Way " , " Jump and Slide " , " Exit blocked ". Overwing Exits Instruction for the ABPs : WHEN- time available on land - Correct Answer-The aircraft has come to a complete stop , unstrap from seat , check outside conditions , on the Captain's command " This is an emergency , evacuate the aircraft using all available exits " , open the exit. Overwing Exits Instruction for the ABPs : WHAT - time available on land - Correct Answer-Check outside for any fire / smoke or danger. If there is , direct passengers to another exit Overwing Exits ( Instruction for the ABPs: HOW - time available on land - Correct Answer-Pull the red handle down and in and the exit will open out and up automatically Overwing Exits Instruction for the ABPs: PASSENGER INSTRUCTIONS - time available on land - Correct Answer-"Leg shoulder leg" "slide of the wing" Time available evacuation on land - short notice - Correct Answer-
Ditching - No2 instructions the ABPs - Correct Answer-Guard the doors and direct passengers to the overwing exit. " Stop! Go back! Go to the overwing exit! ". Ditching - No3&4 Brief the ABPs on: WHEN- - Correct Answer-The aircraft has come to a complete stop, unstrap from seat, check outside conditions open the exit. Ditching - No3&4 Brief the ABPs on: WHAT- - Correct Answer-Check outside for any fire / smoke or danger. If there is, direct passengers to another exit. Ditching - No3&4 Brief the ABPs on: HOW- - Correct Answer-Pull the red handle down and in and the exit will open out and up automatically. Ditching - No3&4 Brief the ABPs on: PASSENGER INSTRUCTIONS - - Correct Answer-" leg , shoulder , leg " " inflate life jacket outside" & "hold the rope" A and F in ditching - Correct Answer-Open the exit, remove the rope from its stowage and hook it to their own life jacket, proceed out on to the wing and attach the rope to the ring then go into the water and keep passengers together B and E in ditching - Correct Answer-Go out next, stand on the wing just outside the exit (making sure not to block the exit), assist passengers out of the exit, tell the passengers to hold and move along the rope and direct passengers into the water (using evacuation commands). Time available short notice - Correct Answer-As in manual No time available ditching - Correct Answer-As in manual Rejected Take - off PA : - Correct Answer-" Ladies and Gentlemen , the Captain has decided to reject our take - off on this occasion. Please remain in your seats with your seat belts securely fastened. We will give you more information as soon as we have it. Thank you. Rejected Take - off procedure - Correct Answer-No 1 calls the Captain and says " Cabin to Flight Deck , No 1 standing by ". No 2 picks up aft interphone and says " Cabin to Flight Deck , No 2 standing by ". Inform Captain of any relevant information. No 1 will inform No 4 , and No 2 will inform No 3. All CC remain at their stations and check inside and outside conditions. Be prepared to evacuate should an evacuation be required. Captain will make a PA advising reason for RTO. In a rejected take - off where the aircraft veers off the runway , all CC must shout the command - Correct Answer-Head Down , Grab Ankles , Stay Down " and await Captain's command Go Around / Missed Approach PA : - Correct Answer-" Ladies and Gentlemen , the Captain has decided not to land the aircraft on this occasion. Please remain in your