Case Manager Certification – Study Guide
1. Principles of Case Management
Collaborative process: assess, plan, implement, coordinate, monitor,
and evaluate services.
Focus on improving client outcomes and promoting cost-effective care.
Involves interdisciplinary teamwork and client-centered planning.
2. Client Assessment
Comprehensive evaluation of physical, psychological, social, and
financial needs.
Identify barriers to care and available community resources.
Ongoing reassessment to update care plans as conditions change.
3. Care Planning
Develop individualized, measurable goals.
Include interventions, responsible parties, and timelines.
Monitor progress and adjust plans accordingly.
4. Legal and Ethical Responsibilities
Maintain client confidentiality under HIPAA regulations.
Obtain informed consent before initiating services.
Mandatory reporting of suspected abuse, neglect, or exploitation.
Apply ethical principles: beneficence, non-maleficence, autonomy,
justice, fidelity.
5. Documentation Standards
Accurate, objective, and timely charting.
Record assessments, interventions, outcomes, and follow-up actions.
Documentation supports continuity of care and legal compliance.
6. Communication Skills
